About the Role
Website Ops Manager
- India-Remote OK
- Full-Time
We are looking for a highly skilled and experienced Website Operations Manager to oversee the day-to-day management and optimization of our website. The ideal candidate will have a strong understanding of website management, user experience, and digital marketing strategies. The Website Operations Manager will play a key role in ensuring the smooth functioning of our website, optimising its performance, and driving conversions.
Responsibilities:
- Manage all aspects of website operations, including content management and user experience.
- Collaborate with cross-functional teams, including marketing, dev team, and design, to implement website updates and enhancements.
- Manage priorities, coordinate project timelines, and incoming requests, and ensure timely delivery of projects.
- Oversee sprint processes, set stakeholder expectations, and ensure alignment with business objectives.
- Monitor website performance metrics and analytics to identify areas for improvement and implement strategies to increase traffic, engagement, and conversions.
- Conduct regular quality assurance checks to ensure website functionality and usability.
- Lead A/B testing and optimization initiatives to improve website performance and user experience.
- Develop and maintain documentation related to website processes, procedures, and best practices.
- Assist in resource allocation and budget tracking.
- Work across events, campaign work, and social media projects.
Requirements:
- Familiarity with design systems and systematic design is mandatory.
- Proven experience in website management, preferably in a SaaS or digital marketing environment.
- Familiar with agile methodologies to synchronise with developers, designers, and content creators.
- Strong understanding of website analytics tools, such as Google Analytics, and experience in interpreting data to drive decision-making.
- Proficiency in content management systems (CMS), HTML, CSS, and other web development technologies.
- Excellent project management and organisational skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
- Strong communication skills
- Detail-oriented with a focus on quality and accuracy.