ASG Managed Services Engineer

About the Role

Title: ASG Managed Services Engineer – AWS;Azure;Database;ITaaS

Location: OK-Oklahoma City

JobDescription:

The ASG Managed Services Engineer is responsible for supporting, building, managing, configuring and implementing solutions within the customers managed platform or services under SHI’s management. They must aim to achieve optimal system performance across all supported platforms. The engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on industry trends, and seek personal and professional growth.

Embracing a customer-focused, adaptable, and collaborative mindset, along with demonstrating accountability, initiative, and a passion for continuous learning, are key aspects of this role.

This role will report to the Manager of ASG Engineering role in the ASG Product & MSP department, this remote position requires a home office setup, with occasional meetings at the SHI office as determined by management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but not limited to:

  • Build, implement and support a wide range of solutions using platform services for both internal and customer purposes.
  • Manage and configure platform infrastructures, applications, and collaboration tools.
  • Contribute and take lead on MSP Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.
  • Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.
  • Engaging directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria.
  • Monitoring and diagnosing performance issues to ensure optimal system performance.
  • Optimizing existing environments and standardizing processes using/developing standard operating procedures (SOPs).
  • Stay updated with industry trends, emerging technologies, and best practices.
  • Continuously seek opportunities for personal and professional growth.
  • Track time and document work out of SHI’s PSA system, submitting weekly timesheets.
  • Align with leadership and organization initiatives.
  • Mentor/Train lower tier engineering employees and service desk employees.
  • Involvement in a wide range of required Audit’s.
  • SOW Scoping, development, and build out assistance on a per-request basis.
  • Ownership, alignment, assessment (at times delivery) of customer Agile Cloud Engineering requests.
  • Assistance at all lower level’s where needed based on resource constraints.

Qualifications

  • Bachelor’s degree in a relevant field or equivalent practical experience
  • 3-5 years of relevant work experience (preferably in a managed services environment).
  • Experience working with version control systems (such as Git, AzureDevOps).
  • Deep understanding of Azure core services including Azure Compute, Storage, Network, and Security
  • Experience with additional Azure services including Azure Virtual Desktop, Logic Apps, Analytics, etc.
  • Substantial understanding of additional technologies including DNS, Microsoft Windows Server, Active Directory

Required Skills

  • Ability to design and build cloud solutions using Azure services and build/deploy using IAC – Terraform or CloudFormation.
  • Ability to contribute and take lead on IT Projects, collaborating with internal/external customer and ensuring timely delivery and alignment with business objectives.
  • Ability to work with version control systems (such as Git, AzureDevOps).
  • Ability to work with Windows Server/Linux OS/terminal/Azure CLI skills.
  • Ability to perform Automation and Scripting – basic scripting using python, nodeJS or other.
  • Ability to conduct technical internal/customer facing meetings in a professional manner.
  • Strong technical writing and communication skills
  • Strong analytical, research, and troubleshooting skills with a knack for diagnosing problems.
  • Excellent communication skills, able to present ideas clearly to both technical and non-technical audiences.
  • Keen to learn automation technologies to boost efficiency.
  • Capable of multitasking, prioritizing tasks, and meeting deadlines.
  • Displays natural curiosity, initiative, and a strong sense of ownership and accountability.
  • Collaborative with a mentorship mindset, fostering a culture of shared success and diversity of thought.
  • Embraces a founder’s mentality, treating role and responsibilities as if starting the organization.
  • Committment to delivering exceptional service and support to customers, demonstrating empathy, and enhancing their experience.
  • Adaptability, embraces change, and stays updated with industry trends, continuously seeking personal and professional growth.

Preferred Skills/Qualifications:

  • Familiarity with IT Glue, Autotask, DattoRMM, and Lucidchart.
  • Experience with additional technologies including Linux, Database, CI/CD Pipeline, Automation, VMWare, Network Appliance.
  • Automation and Scripting.
  • Experience working with containerization solutions.

Certifications Required

  • AZ-104: Microsoft Azure Administrator certification, equivalent Associate level Azure certification, or ability to obtain within 3 months of hire.
  • ITILv3+ Certificationor ability to obtain within 6 months of hire.

Unique Requirements

  • Travel by air for up to 10% annually. This travel will primarily be for customer meetings, events, and office.
  • This position requires to work overtime and be open to working during holidays when business needs demand it.
  • As part of a rotating on-call engineer schedule, you must provide after-hours support for escalations.
  • Maintain the required utilization levels.These requirements may change quarterly to align with evolving business needs.

APPLY HERE

Platform – Lead

About the Role

Title: Marketo Platform – Lead

Location: Tallahassee, FL; US-NJ-Somerset | US-NJ-Somerset | US-PA-Bethlehem | US-NC-Charlotte | US-Remote

JobDescription:

The Marketo Platform Lead is a highly-skilled, versatile, and dedicated leader with subject matter expertise who will not only contribute directly but also guide the team towards the success of the Marketing Operations objectives and goals. We are seeking a Marketo Platform Lead with a proven track record in leading stakeholder engagement, guiding teams, and partnering across all levels of the organization to optimize and implement enterprise marketing tools.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. Weve grown every year since, and today were proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHIs concierge approach to help them solve whats next.But the heartbeat of SHI is our employees all 6,000 of them.If you join our team, youll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
  • Continuous professional growth and leadership opportunities.
  • Health, wellness, and financial benefits to offer peace of mind to you and your family.
  • World-class facilities and the technology you need to thrive in our offices or yours.

Responsibilities

Include, but are not limited to:

  • Develop and socialize a sprint/ roadmap of enhancements for the capabilities that reflect business priorities and values and set the vision.
  • Manage and communicate tradeoff decisions between scope and schedule while offering alternative solutions.
  • Lead the team in feature assessment, requirements gathering, and process documentation, collaborating with implementation partners, vendors, and other internal teams.
  • Develop and maintain key stakeholder relationships and communicate progress and evolution of the product roadmap.
  • Manage GDPR compliance with CRM Marketo Admin and Legal contact to ensure compliance.
  • Lead the research on emerging technologies, best practices, and tools, working with the Marketing Ops team to continuously improve capabilities
  • Conduct periodic assessments of the capability maturity and performance against business objectives.
  • Manage Marketo licenses across the entire Marketing organization.
  • Manage, optimize, and own integrations within Marketo; currently includes On24, Cvent, ZoomInfo, Microsoft Dynamics CRM, Linked, Google, and any new API that needs to be configured or reconfigured, tested, and launched; soon to include Power BI
  • Maintain the Marketo database by following best practices to maintain our contact universe without exceeding the allotted size while ensuring new and existing data is clean and enriched.
  • Track and analyze deliverability to ensure our ESP ratings are running at optimal levels on a daily/weekly basis, and ensure plans are in place to throttle emails in case of a <95% deliverability day.

Qualifications

  • Bachelors degree or relevant work experience required
  • 1-2 years of experience in Marketing Automation
  • Marketo experience required, including deep knowledge of its features, reporting, and integration with CRM and other technologies.

Preferred Qualifications:

  • Familiarity with Microsoft products, including Microsoft Dynamics CRM, Power BI, and Microsoft Teams

Required Skills

  • Management or leadership skills
  • Strong attention to detail with the ability to multitask and complete tasks with efficiency and accuracy.
  • Excellent organizational and prioritization skills
  • Strong written and verbal communication skills
  • Ability to communicate complex subject matter.
  • Ability to show initiative without much management follow-up/direction.
  • Ability to work both independently and in a team environment.
  • Dedicated team player who can develop strong working relationships across the Marketing department and broader Sales organization.
  • Problem-solving abilities with the ability to serve as an escalation point and knowledgeable resource.
  • Project management skills
  • Analytical and research skills

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Senior Software Engineer – REMOTE

About the Role

Title: Senior Software Engineer

REMOTE

Location: Remote

Type: Full-Time

Workplace: remote

Category: Services

JobDescription:

StreetLight pioneered the use of Big Data analytics to shed light on how people, goods, and services move, empowering smarter, data-driven transportation decisions. The company applies proprietary machine-learning algorithms and data processing resources to measure travel patterns of vehicles, bicycles and pedestrians that enable complex transportation problem solving using analytics available on SaaS platform, StreetLight InSight®. Acquired by Jacobs as a subsidiary in February 2022, StreetLight continues to provide innovative digital solutions to help communities reduce congestion, improve safe and equitable transportation, and maximize the positive impact of infrastructure investment.

StreetLight Datais seeking a high caliberSr. Software Engineerto be part of our amazing advanced Services team. StreetLight Services delivers cutting-edge transportation data, novel software tools, and insights to a growing list of global customers in combination with our industry-leading SaaS platform. This team member will work on both the frontend and backend of our advanced services products and prototypes that customers use. This position reports to Director of Services Engineering.

What You’ll Do:

  • Automate data processing procedures to enhance efficiency and accuracy in delivering customized analytics.
  • Adapt and scale our core algorithms to handle metrics calculation for broader geographic scopes
  • Build and maintain APIs to enable access to common analyses
  • Design, implement, and maintain customer-facing features, including both frontend (React) and backend (Django/Postgres) components, in our Advanced Services offerings.
  • Prototype and iterate on feature concepts in collaboration with a wide range of team members.
  • Engineer high-quality software, including peer design, unit testing, and code reviews.
  • Collaborate with Data Science, Data Engineering, and Software Engineering teams to bring new metrics and techniques into the products.

What You’ll Need:

  • BS / MS in Computer Science, Mathematics, or an Engineering discipline from a top university
  • 5+ years of experience as a Software Engineer at a software product company, preferable in an enterprise market
  • Proficiency in Python, including familiarity with data-focused libraries such as pandas, NumPy, SciPy, and scikit-learn.
  • 3+ years of experience developing web-based SaaS applications
  • Experience with SQL databases (PostGIS or BigQuery would be a plus.)
  • Transportation industry experience or experience with geospatial programming is a strong plus.
  • Competence and interest in both frontend and backend web development
  • Product and customer orientation
  • Good communication skills – both written and verbal Quick learner, and a strong team player

APPLY HERE

Collibra Ranger

About the Role

Location: NH-Concord

Overview

As a Collibra Ranger at the Commodity Futures Trading Commission (CFTC), you will play a vital role in the implementation and management of our data governance initiatives using Collibra Data Governance Center. You will work closely with stakeholders across the organization to ensure the effective use of Collibra for managing and governing our data assets, metadata, and related processes. Your expertise in Collibra configuration and administration will help us maintain data integrity, compliance, and transparency in support of our mission to protect market participants and the public from fraud, manipulation, and abusive practices in derivatives and other financial products.

Responsibilities

  • Collaborate with business and IT stakeholders to understand data governance requirements and objectives within the CFTC
  • Design and implement data governance solutions using Collibra Data Governance Center, tailored to meet the specific needs and regulatory requirements of the CFTC
  • Configure Collibra workflows, data dictionaries, taxonomies, and data lineage to support data governance policies and standards
  • Customize Collibra data models and integrations to align with regulatory reporting requirements and industry standards
  • Ingest Metadata from various sources using Collibra Edge
  • Knowledge of Collibra Lineage Harvester. Ingesting lineage from various data sources using Edge Lineage Harvester
  • Provide training and support to users across the organization on Collibra functionality, data governance best practices, and compliance requirements
  • Monitor and maintain the performance, security, and availability of Collibra platforms within the CFTC’s IT environment
  • Develop and maintain documentation related to Collibra configurations, processes, and workflows, ensuring compliance with internal policies and regulatory mandates
  • Stay informed about Collibra updates, new features, and best practices in data governance, and assess their applicability to the CFTC’s data management initiatives

Qualifications

  • Bachelor’s degree in Computer Science or related field with 15+ years of software development (or commensurate experience)
  • Knowledge of working with Collibra Edge
  • Experience implementing and configuring Collibra Data Governance Center in a regulatory environment, preferably within the financial services industry
  • Strong understanding of data governance concepts, principles, and regulatory requirements, including those relevant to financial regulatory agencies such as the CFTC
  • Proficiency in data modeling, metadata management, and data lineage concepts, with a focus on ensuring data quality, accuracy, and reliability
  • Familiarity with regulatory reporting frameworks and requirements, such as those outlined in the Dodd-Frank Act
  • Excellent communication, collaboration, and stakeholder management skills, with the ability to interact effectively with diverse teams and stakeholders at all levels of the organization
  • Strong problem-solving and analytical skills, with a proactive approach to identifying and addressing data governance challenges and opportunities
  • Collibra certification(s) and/or experience with other data governance tools and frameworks is preferred
  • Experience working in data governance, regulatory compliance, or data management roles within the financial services industry
  • Knowledge of relevant regulatory requirements, standards, and guidelines, including but not limited to the CFTC regulations and guidelines related to data management and reporting
  • Understanding of financial products, markets, and trading practices, particularly in the derivatives markets regulated by the CFTC

APPLY HERE

Director of Security Content Engineering

About the Role

JobDescription: Director of Security Content Engineering
Location: Remote – East Coast United States
US Citizenship Required

Full-time

Job Description:
The Director of Security Content Engineering will be responsible for leading the Detection Engineering team, ensuring the ongoing development and optimization of detection capabilities to identify and mitigate cyber threats effectively.
Responsibilities:

  • Lead and manage the Detection Engineering team, providing mentorship and guidance to ensure high-quality threat detection and response.
  • Design and implement cutting-edge detection strategies, tools, and processes to identify cyber threats across a diverse client base.
  • Work closely with the incident response and threat intelligence teams to incorporate real-time intelligence into detection mechanisms.
  • Conduct regular reviews and updates of detection rules and indicators of compromise (IoCs) based on evolving threat landscapes.
  • Drive continuous improvement initiatives to enhance detection capabilities and reduce false positives.
  • Foster collaboration with other teams and departments to integrate cybersecurity best practices into the wider business.
  • Manage projects and resources effectively, ensuring deliverables are met within deadlines and budget.
  • Stay ahead of emerging security threats, technologies, and detection methodologies.

Qualifications:

  • Bachelor’s Degree in Computer Science, Cybersecurity, or a related field and 5-7 years of related experience OR 7-10 years of experience in the cybersecurity field.
  • Proven track record of managing and leading a detection engineering or similar team within the cybersecurity industry.
  • Strong understanding of threat detection tools and platforms, such as SIEM, EDR, NDR, and SOAR.
  • Deep knowledge of the cyber threat landscape, attack methodologies, and mitigation techniques.
  • Experience with scripting and automation in languages such as Python, PowerShell, or similar.
  • Excellent communication and leadership skills.
  • US citizenship or permanent work authorization (as required).

APPLY HERE