by Ronald Barron | Jun 6, 2024 | Uncategorized
About the Role
Title: Client Marketing Manager (Remote)
- Reno, NV-Remote (Any Location)
- Full-Time
- Client Management & Strategy
- $68k- $72k
WHY BE GOOD WHEN YOU CAN BE GREAT?
At Beacon, we believe great marketing is a marriage of art and science, where insight, creativity, and technology work brilliantly together. We are looking for a client marketing manager tolead, nurture, and grow our clients’ businesses and relationships, work with our internal teams to achieve clients’ marketing goals, and ensure that we are providing the kind of consistent, proactive thinking and added value that really makes a difference for the client and ensures a long and dynamic working relationship. You get to work with other fun, hardworking, and creative people who are passionate about making marketing magic happen for our clients (all while adding awards and trophies to your bookshelf). Our ideal candidate is a team-spirited, skilled, and imaginative individual with an eye for marketing strategy and opportunities. If you like working with people, can organize and juggle multiple balls at once (not literally, but that would be awesome, too), have outstanding communication skills, and enjoy a fast-paced environment, we’d love to talk to you!
The diversity of our client mix means you’ll never get bored. From tourism services to mental health and medical specialties, we work with some of the best local, regional, and national companies in their industries. From coast to coast, our clients are small to medium businesses that focus on local or regional target audiences.
About the Client Marketing Manager position:
You will assist clients in bolstering and improving their online marketing to produce the best ROI. You must have solid experience and expertise in marketing, maintaining a customer-based approach to everything you do. You will be well-informed on the value of digital tools and how they can add value to a company. Your ultimate mission is twofold: First, to create and maintain lasting client relationships that will continually grow our business, and second, to help develop great marketing campaigns that increase our clients’ businesses.
Poise and a strong,engagingcommunication style based on natural warmth and enthusiasm is the key to achieving the goals of this job. The work involves driving toward results by enrolling the commitment and buy-in of both clients and team members. While the job requires strong initiative and self-direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes. The job requires a high degree of selling of ideas and marketing principles to the client as well as enthusiastically communicating the clients’ goals and feedback to the organization.
The job environment is fast-paced and results-oriented. A self-confident, extroverted communication style that can enliven, engage, and positively impact individuals and groups is essential. The job has a variety of tasks and is dynamic and changing. Because goals and desired results can quickly change, the job requires regularly meeting and proactively establishing relationships with various groups within the organization and with clients. The ability to understand, quickly react, and motivate others to adapt to the changing organizational environment is a critical key to success.
Client Marketing Manager responsibilities are:
- Stay current on digital technology trends, social media, and web analytics.
- Have an understanding of business marketing and how digital tools can add value to the client
- Proactively bring ideas and recommendations to the client (anticipate their needs and bring ideas to them before they need them. Ideas and recommendations should be based on actual data and how their marketing is performing)
- Report on, analyze, and explain monthly performance metrics to clients. This requires a sophisticated understanding of marketing trends and interpretation of marketing and trending analytics)
- Work with our strategy director to craft optimized digital marketing strategies specific to the clients’ evolving goals, target market, and objectives.
- Build and maintain lasting, important client relationships by frequently and proactively contacting them by phone, email, text, in person, and/or via Zoom. This means adhering to or exceeding Beacon Client Communication Standards. You should not wait for them to contact you. Successful Client Marketing Managers anticipate their needs, concerns, changing goals, and ideas.
- Communicate the client’s needs, goals, requests, etc., accurately and promptly to the production team and your account coordinator, as well as the feedback of the production team and account coordinator to the client.
- Successful Client Marketing Managers take authority and responsibility for the marketing relationship in a professional and respectful manner.
- Together with your account coordinator and the project coordinator, you will carry the ultimate responsibility for ensuring the timely and quality delivery of your clients’ projects and work. This means you take a proactive roll in upholding Beacon Quality Standards and deadlines.
- Client Marketing Managers are responsible for working with the department leads to ensure the result of their clients’ marketing efforts aligns with Beacon Standards and the clients’ goals.
Client Marketing Manager requirements are:
- Hands-on experience as a digital marketing account manager with at least 4 years of experience
- Experience successfully implementing and optimizing digital marketing campaigns
- Excellent customer service skills, verbal and written communication skills, and strong analytical skills.
- Deep understanding of social media, online marketing strategy, and customer relations.
- Upsell existing clients on services that would benefit them and increase their ROI
- A bachelor’s degree in Marketing or a similar field is appreciated, but the experience is highly valued and a must.
Client Marketing Manager position characteristics:
- Variety of activities in a fast-paced environment
- Multiple projects occurring simultaneously
- Sense of urgency for goal achievement
- Proactive people/relationships focus
- Must assume responsibility for risk
- Comfortable with constructive conflict
- Extroverted, warm, enthusiastic, empathetic, and committed to excellence
- Stimulating communicator with a persuasive selling style
- Leadership of clients accountsbased on the ability to motivate others
- Strong commitment to results
APPLY HERE
by Ronald Barron | Jun 6, 2024 | Uncategorized
About the Role
Senior Director, eCommerce – Retail
locations
RemoteUS
Full time
Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, were constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.
If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.
At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don’t necessarily meet every single requirement on the job posting, we still encourage you to apply.
WHO WE ARE LOOKING FOR
Senior Director, eCommerce – Retail
The Senior Director, eCommerce for the Retail Customer Segment will be a part of the transformational retail sales team and responsible for managing one of the highest growth segments of our business. This role will be a part of a leadership team building and shaping our retail strategy, the direct manager of a team that will support Pure Play eCommerce customers, as well as an individual contributor developing strategy, building client relationships, and planning initiatives.
This is a full-time, remote position.
WHAT YOULL DO
- Manage and take accountability for the Pure Play eCommerce Channel P&L, including annual planning, budget optimization, demand planning, and D2C strategy development in order to achieve key performance revenue and margin targets, mutually beneficial partnerships, and operational KPIs
- Drive eCommerce customer strategies, including customer, manufacturer and promotional annual planning, growth and optimization
- Directly and indirectly inform and execute manufacturer strategies with partners
- Lead and influence cross-functional teams to define and deliver strategic retail initiatives aimed at achieving Vetsource and customer goals
- Develop initiative/project/program plans, including goals, strategy/approach, schedule, risks, contingency plans, and resource allocation to reach goals for Pure Play customers
- Build eCommerce expertise across the organization in addition to coaching direct reports
- Partner closely with operations catalog and category management on forecasts, merchandising, marketing strategy, and short/long-term risks
- Build strong partnerships with veterinary and industry sales account teams and stakeholders to identify opportunities to inform strategy
- Maintain a proficient level of expertise in the eCommerce, veterinary, retail, and pharmacy retail industries; keep up to date with evolving trends and opportunities
WHAT YOU BRING
- At least 10 years of experience managing large eCommerce partnerships, growing top-line revenue and expertly managing bottom-line profitability
- 5+ years of experience driving D2C strategies on an eCommerce platform such as Amazon or Shopify, or other third-party selling platform
- 9+ years of experience in strategic account management and negotiation
- 9+ years of experience in strategic business plan building and owning of the end-to-end customer experience
- Experience in the pet industry
- Demonstrated business acumen and superior relationship-building and influencing skills
- Demonstrated strong leadership, planning, and organization skills, including project and program management
- Outstanding written and verbal communication skills, including the ability to effectively write and deliver presentations to professionals at all levels; ability to effectively communicate and collaborate across functions
- Understanding of the veterinary and retail service models and prescription management
- Ability to simultaneously manage and pivot between multiple projects, pilots, and tests
- Proficient in Microsoft Word, Excel, PowerPoint, and other Office programs
- Ability to travel 25%
APPLY HERE
by Ronald Barron | Jun 6, 2024 | Uncategorized
About the Role
Title: Client Services Account Director (Remote)
Location: US
Job Description:
Join a creative agency that’s cultivating the best corporate gifting experiences in the world through personal white-glove service, amazing gift selections / retail genius, and thoughtful, user-friendly software. As our Client Success Account Director, you will lead a team of creative partners and associates responsible for creating experiences tailored to meet our clients’ corporate gifting needs. Your focus will be on guiding clients through the customer journey with an eye towards retention and growth. If you’re a great communicator, a pro at retaining and nurturing client connections and empowering a high-performing team – step right up!
Compensation:
OTE: 92,500 – 99,000
85 – 90k Base with 10% incentive based compensation for meeting targets (or more for exceeding targets)
Responsibilities:
Team Leadership
- Lead, mentor, and develop a high-performing customer success team.
- Align team performance with functional goals and provide regular feedback and growth opportunities to team members.
- Support and lead hiring, training and enablement across the Customer Success function.
- Cultivate a collaborative and positive team environment that celebrates continuous learning and proactive problem-solving.
Client Relationship Management
- Guide the team in nurturing strong, long-lasting relationships across the client base ensuring successful gifting campaigns and smooth project execution.
- Act as the main point of contact for escalated client issues leveraging strategic problem-solving and ensuring timely resolution.
- Support regular check-ins and business reviews with clients to promote retention, explore growth opportunities, identify process efficiencies and sharpen industry insights.
- Ensure team fluency and utilization of the Brilliant tech stack and CRM to deliver service excellence, optimize the customer journey and track client touchpoints.
Retention & Growth
- Implement strategies to retain existing clients, reduce churn and optimize workflows.
- Identify and pursue upsell and cross-sell opportunities to grow client accounts in collaboration with the Sales and Account Management teams.
- Analyze customer success metrics and other data-driven insights to inform growth strategy and improve client satisfaction and processes.
Functional Leadership
- Shape and lead Customer Success goals and broader company initiatives.
- Support the development and documentation of new processes, workflows and best practices to scale the Customer Success function.
- Represent Customer Success in cross-functional collaborations.
About you:
- 3+ years of experience in customer success or account management. Experience in the corporate gifting, promotional products, advertising, marketing, SaaS, or other industries touching on the employee experience, go-to-market, or marketing logistics spaces or other adjacent industries is a plus.
- Exceptional at building long-lasting, value-generative client relationships.
- Proven leadership experience with a track record of managing and developing teams and empowering employees to achieve objectives.
- Versatile communication skills and strong presentation skills.
- Proficient in CRM software and other customer success tools.
- Ability to thrive and problem solve in a fast-paced, continuously evolving environment.
- Adept at cross-functional collaboration and leveraging data and CS tools to drive solutions.
APPLY HERE
by Ronald Barron | Jun 6, 2024 | Uncategorized
About the Role
Title: Head of Salesforce Partnership – Remote
Location: United States
Type: Full time
Workplace: remote
Category: Alliances & Partners
Job Description:
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work its about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About The Role
The Head of Salesforce Partnership will be pivotal in spearheading and deepening Highspot’s strategic relationship with Salesforce. This role demands a dynamic leader focused on developing and executing comprehensive go-to-market strategies and driving significant revenue through direct collaboration with Salesforce. Regular travel to Salesforce offices and events will be essential to foster strong relationships and ensure alignment on mutual business goals.
What You’ll Do
- Cross-Functional Team Leadership: Be the quarterback across Highspot for the Salesforce partnership, setting clear goals and fostering a culture of innovation and high performance.
- Partnership Development: Lead the development and execution of strategic partnership initiatives with Salesforce, focusing on joint go-to-market strategies and revenue generation.
- Revenue Growth: Direct efforts to meet or exceed revenue targets through effective partnership strategies and initiatives with Salesforce.
- Strategic Collaboration: Serve as the primary point of contact for all Salesforce partnership activities, ensuring alignment and integration of goals and strategies with Highspots overall business objectives.
- Engagement: Travel frequently to Salesforce offices to engage with key stakeholders, participate in strategic meetings, and foster a strong partnership. Develop a network of advocates and allies to help drive our partnership forward.
- Enablement: Be the Salesforce expert and enable our Partner Revenue team and Sales teams to have impactful interactions with our Salesforce counterparts and Salesforce customers
Your Background
- Experience: At least 10 years in business development, strategic alliances or sales experience, with a significant portion of that experience in roles directly interacting with Salesforce. Past achievement exceeding goals including revenue and pipeline targets.
- Strategic Acumen: Strong capability to develop strategic plans that align with corporate goals, with a proven track record of executing plans that materially impact revenue.
- Communication and Influence: Exceptional interpersonal and communication skills, with the ability to effectively negotiate and influence both internal and external stakeholders.
- Adaptability and Commitment: Willingness to travel and adapt to varying business needs, with a strong commitment to driving partnership success.
- Leadership: Demonstrated leadership abilities with experience managing cross cross-functional teams and projects.
APPLY HERE
by Ronald Barron | Jun 6, 2024 | Uncategorized
About the Role
Platform Operations Engineer
locations
Remote – US
time type
Full time
job requisition id
JR100795
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
The Platform Operations Engineer is a member of our Information Technology team and is responsible for the operations and maintenance of the Fullsteam production environments. Members of this team ensure that the FullsteamPay Gateway services are operating at peak efficiency and with excellent availability. Also, members of this team are responsible for operationalizing the engineering departments tooling and application architecture. This position will work with other members of the Information Technology team to develop best practices & procedures to administrate, monitor and secure the technology which drives Fullsteam’s success.
Primary Responsibilities:
Support the infrastructure and application engineering teams with deployments, trouble shooting, service requests and change controls.
Analyze, develop, and improve upon new and/or existing operational procedures of the FullsteamPay Gateway.
Identify opportunities for improvement of support services.
Troubleshoot and resolve service availability issues with the FullsteamPay Gateway.
Daily monitoring of logs and reporting of relevant findings.
Administer Github.
Develop CI CD.
Write IaC, review MR.
Participate in Change Review.
PAM.
Minimum Qualifications:
Strong understanding of AWS.
Good understanding of containers and orchestration.
Experience with DevOps tooling including branching strategies, managing repositories & CI/CD pipelines.
Experience designing and architecting with Infrastructure as Code.
Experience with modern DevOps tooling.
Experience programming/scripting with any of the following languages: BASH/Shell, PowerShell, Python.
Experience delivering client-focused solutions based on customer needs.
Ability to manage multiple projects at a time.
Excited and motivated by difficult and innovative challenges.
Bachelors degree in Computer Science, Software Engineering, Management Information Systems, Cyber Security, or related field (4+ years of work experience in software, infrastructure automation or cloud-engineering can substitute for bachelors degree).
Preferred Qualifications:
Understanding of highly available, zero-downtime infrastructure including IaaS, PaaS, and containers.
Experience with Blue Green deployments.
Knowledge of defense-in-depth, least-privileged & secure-by-design principals.
Understanding of PCI DSS.
Experience working cross functionally.
Experience as an engineering team lead.
Experience building solutions for monitoring, logging, security, and scalability of applications on Azure or AWS.
APPLY HERE
