About the Role
Senior Director, eCommerce – Retail
locations
RemoteUS
Full time
Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, were constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.
If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.
At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don’t necessarily meet every single requirement on the job posting, we still encourage you to apply.
WHO WE ARE LOOKING FOR
Senior Director, eCommerce – Retail
The Senior Director, eCommerce for the Retail Customer Segment will be a part of the transformational retail sales team and responsible for managing one of the highest growth segments of our business. This role will be a part of a leadership team building and shaping our retail strategy, the direct manager of a team that will support Pure Play eCommerce customers, as well as an individual contributor developing strategy, building client relationships, and planning initiatives.
This is a full-time, remote position.
WHAT YOULL DO
- Manage and take accountability for the Pure Play eCommerce Channel P&L, including annual planning, budget optimization, demand planning, and D2C strategy development in order to achieve key performance revenue and margin targets, mutually beneficial partnerships, and operational KPIs
- Drive eCommerce customer strategies, including customer, manufacturer and promotional annual planning, growth and optimization
- Directly and indirectly inform and execute manufacturer strategies with partners
- Lead and influence cross-functional teams to define and deliver strategic retail initiatives aimed at achieving Vetsource and customer goals
- Develop initiative/project/program plans, including goals, strategy/approach, schedule, risks, contingency plans, and resource allocation to reach goals for Pure Play customers
- Build eCommerce expertise across the organization in addition to coaching direct reports
- Partner closely with operations catalog and category management on forecasts, merchandising, marketing strategy, and short/long-term risks
- Build strong partnerships with veterinary and industry sales account teams and stakeholders to identify opportunities to inform strategy
- Maintain a proficient level of expertise in the eCommerce, veterinary, retail, and pharmacy retail industries; keep up to date with evolving trends and opportunities
WHAT YOU BRING
- At least 10 years of experience managing large eCommerce partnerships, growing top-line revenue and expertly managing bottom-line profitability
- 5+ years of experience driving D2C strategies on an eCommerce platform such as Amazon or Shopify, or other third-party selling platform
- 9+ years of experience in strategic account management and negotiation
- 9+ years of experience in strategic business plan building and owning of the end-to-end customer experience
- Experience in the pet industry
- Demonstrated business acumen and superior relationship-building and influencing skills
- Demonstrated strong leadership, planning, and organization skills, including project and program management
- Outstanding written and verbal communication skills, including the ability to effectively write and deliver presentations to professionals at all levels; ability to effectively communicate and collaborate across functions
- Understanding of the veterinary and retail service models and prescription management
- Ability to simultaneously manage and pivot between multiple projects, pilots, and tests
- Proficient in Microsoft Word, Excel, PowerPoint, and other Office programs
- Ability to travel 25%