by Ronald Barron | Jul 1, 2024 | Uncategorized
About the Role
Full timeSupervisor, Customer Success
Sacramento – United States of America – RemoteCheyenne – United States of America – RemoteCharleston – United States of America – RemoteView 48 other locations…
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Connect with Quadient
Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.
Supervisor, Customer Success
People-powered
Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You.
Your role in our future:
As a Supervisor, Customer Success, you’ll play a critical role in the overall success and direction of the customer success function. In this role, you will be accountable for driving the initiatives that improve customer onboarding, account management, retention, and growth of the install base. You will measure performance and productivity; create coaching and training that continuously support the development and culture of your team, and ultimately contribute to the transformation and optimization of customer engagement, adoption, outcomes, and experience.
Your Profile:
- Mentor, develop and retain a high performing and engaged Customer Success team
- Support the Customer Success function to enable long-term, customer relationships focused on proactive, value creation and not tactical responses to daily issues
- Help expand the Customer Success team’s capabilities through process improvement and tools automation
- Support Customer Success outcomes throughout the customer journey including partnering with Product and Marketing to deploy strategies that demonstrate product value, new features and product updates.
- Drive initiatives resulting in enhanced customer retention, growth and exemplary customer experience.
- Monitor metrics to track and report employee progress against goals, including identifying the correlation between product adoption and revenue retention/expansion.
- Identify change management implications that require further cross-functional discovery and feedback to inform experience recommendations or roadmaps.
- Handle critical issues that could result in a loss of revenue
- Assessing at-risk accounts and collaborate with internal stakeholders to create a mitigation strategy.
- Bachelor’s degree or equivalent years of experience
- A minimum of 5 years of Customer Success, Account Management, Onboarding or similar experience
- Experience managing teams within either Customer Success or Professional Services teams in a fast-paced, dynamic environment is preferred.
- Proven ability to build and manage relationships, internally and externally
- Experience using CRM tools, including Salesforce
- Experience working in a fast-paced, high growth company where change is a constant
- Comfortable with ambiguity and uncertainty; the ability to adapt nimbly and lead others through complex situations
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by Ronald Barron | Jul 1, 2024 | Uncategorized
About the Role
Title: Senior Scientist, Decision Sciences
Location: US Remote
Job Description: **Company Description**
**Job Description**
**Employer:** Epsilon Data Management LLC
**Job Title:** Senior Scientist, Decision Sciences
**Job Requisition: ** 6630.5878.9
**Job Location:** 6021 Connection Drive, Irving, Texas 75039 and various, unanticipated worksites throughout the U.S. Telecommuting available from anywhere in the U.S.
**Job Type:** Full Time
**Duties:** Develop solutions to problems in the field of computer hardware and software. Define, design and develop algorithms and software in projects, which involve research and software development in Machine Learning. Quantitative analytics for use in a variety of areas related to advertising technology but not limited to applications such as user modeling and profiling, user targeting, user recommendation, product recommendation, and media and content analysis. Conduct data analysis to gain a deep understanding of raw source data and derived data. Building out data sets and models using Machine Learning techniques for testing and production. Software development and architecture design in highly scalable and distributed computing environment for product ionization at scale of Machine Learning algorithms and models for use in advertising technology. Conduct original research in the fields of Machine Learning, statistical modeling, and optimization. Lead projects and collaboration with team and organizational stakeholders and contributors and bring research to production. Presentation, visualization, and documentation of the data sets and models created by the Machine Learning platforms.
**Requirements:** Employer will accept a Ph.D. in Computer Science, Mathematics, Statistics, Machine Learning, or a related field, followed by one year of experience in the job offered or one year of experience in any occupation in which the required experience was gained.
Experience must include one year in each of the following:
1. Developing Machine Learning algorithms and techniques
2. Scala
3. Python
4. Spark
5. Hive
6. SQL
7. Software development and testing for data processing and machine learning
8. Data Analysis
9. Designing, building, and using databases utilizing Hadoop
Must be available to work on projects at various, unanticipated sites throughout the U.S. Telecommuting available from anywhere in the U.S.
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by Ronald Barron | Jul 1, 2024 | Uncategorized
About the Role
Title: Channel Partner Lead
Location: MN-Minneapolis
Job Description: For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.
Leica Microsystems is one of the market leaders in the fields of microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to take well-informed decisions in life-changing procedures. We enable users to gain insights which help answer key questions concerning development and engineering. All of this is achieved with the combination of cutting-edge microscopes and AI-based image analysis.
Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.
Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
REGIONAL CHANNEL MANAGER
Come join a fantastic team! The Regional Channel Manager is a dynamic role that will assist in managing and optimizing the partnership and distribution strategy within the North America Region. This role supports Leica Microsystems’ Channel Partner strategy by implementing tactics to drive growth, ensuring effective market activities, Training for the channel partners and monitoring distributor performance to achieve revenue and margin goals. This position is fully remote.
YOUR RESPONSIBILITIES
+ Channel Compliance and Onboarding: Own the Channel Partner Toolkit (CPTK) to ensure compliance and integrity, supporting channel partners with onboarding processes.
+ Strategic and Sales Support: Assist in developing and implementing strategic plans to drive growth, closely monitor market activities for ROI, and support sales forecasting for regional channel partners.
+ Partner Management: Manage the Partner Excellence Program (PEP), monitor and support regional channel partners to achieve higher performance tiers, and review and approve quotes for profitability and margin compliance.
+ Marketing and Technical Support: Aid in the execution of marketing initiatives, organize product training, distribute materials, and ensure partners have access to necessary technical support.
+ Business Reporting and reviews: Participate in quarterly and annual business reviews to assess partner performance and own the sales reporting to reveal underlying trends.
YOUR PROFILE
+ Bachelor’s degree in business, Marketing, Life Sciences, or a related field.
+ 5+ years of experience in distributor sales management within the life sciences industry.
+ Demonstrated project management skills.
+ Strong communication, negotiation, and interpersonal skills.
+ Excellent organizational and presentation skills.
+ Ability to travel as required.
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by Ronald Barron | Jul 1, 2024 | Uncategorized
About the Role
Title: Manager, Global Operations – US Based Remote
Manager, Global Operations – US Based Remote
United States (Remote)
JOB DESCRIPTION
The key transition responsibilities will include (but are not limited to) the below. The candidate will be required to travel and or present virtually:
- Establish a strong bond with the affiliate during this transition process and will then be able to maintain and grow that relationship as a primary point of contact once their company opens as a Sotheby’s International Realty affiliate.
- Working with company on launch schedule and arrangements for day of launch event details.
- Working and advising the company on all advertising (including announcement cards) and public relations information that will be presented to the public upon launch.
- Working with the company to arrange and/or conduct training on all print and or interactive marketing tools, resources and products that are recommended to be in place upon launch.
- Working with the company to order all exterior building signs, interior office signs and equipment yard signs, business cards, etc.
Responsibilities of the position post-transition and with existing affiliates include (but are not limited to):
- Serve as the centralized point of contact and primary phone and email resource for existing and new affiliates in an assigned market area.
- Review affiliate performance indicators prior to proactively reaching out to contact affiliates and keep servicing team updated continuously. Recommend and manage projects that add value to the affiliate relationships, business analysis, cost savings and profitability.
- Monitor trends, responses, and attitudes of our affiliates and communicate this to team to ensure that our brand is responsive to our affiliate needs and to assure that we are aware of our affiliate’s attitudes and activities.
- Support and drive attendance to all Sotheby’s International Realty events.
- Assist in troubleshooting inquiries from affiliates including Owners, Managers, Brokers and Admin regarding various questions and issues.
- Ensure the timely updating of materials and products for new affiliates.
- Enforce brand standards and the Policy & Procedures manual at all levels including marketing, websites, social media, branding and all other areas.
- Prepare deal write ups and provide disclosure documents
- Assist with all aspects of contract administration
Project management responsibilities will include (but are not limited to) the below:
- The position will work closely with the departments within Sotheby’s International Realty and Anywhere matrix groups on special projects, events and initiatives
- Help drive timely initiatives on behalf of marketing, operations and servicing within the U.S. and Internationally
- Manage Webinars for affiliates, including organizing topics, requesting speakers, recording and distribution
- Ensure the timely updating of materials and products for affiliates
- Create and update brand presentations
Minimum Qualifications:
- BA, BS or equivalent experience preferred
- 3 -5 years customer service or related experience, international servicing experience preferred
- Flexible hours in order to accommodate different time zones where applicable
- Real estate experience preferred
- Project management and multi-tasking skills
- Excellent communication, organizational, interpersonal and presentation skills (including platform training skills)
- Ability to take initiative, be proactive, contribute positively to the team, and adjust to a changing environment
- Ability to travel to required Sotheby’s International Realty events servicing meetings and transitions/launch events as needed.
- Intermediate computer skills, including Excel, PowerPoint and other web-based applications
- Understanding of franchising and franchise agreements preferred
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by Ronald Barron | Jul 1, 2024 | Uncategorized
About the Role
Title: Manager, Marketing Leads Management
Location: Remote US
Job Description:
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We’re also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.
We are seeking a dynamic and results-driven Marketing Leads Manager to join our team and build a new leads function and capabilities utilizing tech platforms and tools alongside proven lead gen strategy. The ideal candidate will have experience building a leads practice as well as the scoring, qualification, and nurturing of leads to support sales and marketing objectives. This role requires a combination of strategic thinking, data analysis, and leadership skills to effectively manage the lead generation process and optimize marketing campaigns. As the Marketing Leads Manager, you will also be responsible for overseeing the integration and utilization of Salesforce to enhance our marketing strategies and drive sales growth. Your role will involve collaborating with cross-functional teams to ensure lead source optimization, implementing automation processes to streamline marketing operations, analyzing user feedback, and staying current with Salesforce updates to leverage the platform’s full potential. The ideal candidate possesses a deep understanding of lead programs and Salesforce functionalities, a proven track record in pipeline marketing, and the ability to translate business needs into effective system and lead program solutions.
What you will do:
- Develop and execute lead generation strategies to attract and capture potential customers across various channels, including digital marketing, email marketing, social media, events, and partnerships.
- Analyze lead generation metrics and KPIs to track performance, identify trends, and optimize marketing initiatives for maximum ROI.
- Implement lead scoring and qualification criteria to prioritize leads and ensure seamless hand-off to Sales.
- Stay up-to-date with the latest tools, technologies, and best practices in lead generation and marketing automation.
- Collaborate with the marketing team to evaluate and optimize marketing campaigns based on data analysis.
- Provide recommendations on targeting, messaging, and segmentation to enhance campaign effectiveness.
- Lead direct reports on data management and maintenance projects and tasks.
- Provide support to marketing team members on lead management best practices, Salesforce functionality and processes. Address inquiries and troubleshoot issues.
- Collaborate with cross-functional teams to integrate Salesforce with marketing automation platforms and other analytics tools. Ensure seamless data synchronization and coordination between systems to enhance marketing effectiveness.
- Lead and manage a team of Lead administrators, providing guidance, support, and mentorship to ensure the successful execution of lead programs. Foster a collaborative and high-performing team culture
What we expect of you:
- Bachelors Degree and 5+ years’ experience with Marketing Leads and Technology in addition to 1+ years’ of managerial experience
- Proven experience in lead generation, demand generation, or marketing automation, preferably in a B2B SaaS or technology company.
- Strong analytical skills with the ability to interpret data, generate insights, and make data-driven decisions.
- Excellent project management skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
- Proficiency in marketing automation platforms and Salesforce CRM systems.
- Excellent communication and interpersonal skills with the ability to collaborate effectively across teams and influence stakeholders at all levels.
- Creative thinker with a growth mindset and a passion for innovation and continuous improvement.
- Strong leadership qualities with the ability to inspire and motivate a team to achieve results.
- Direct experience implementing a new lead management team, tools and processes, knowledge and experience in Campaign Planning (Unica Plan), Audience Management (ActionIQ) or Digital Asset Management (AEM), Digital Analytics (Adobe Analytics) and Tagging Management (Tealium) at plus
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