by Ronald Barron | Aug 22, 2024 | Uncategorized
About the Role
Title: Senior Success Strategy & Operations Analyst
Location: Remote – USA
Job Description:
The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Senior Strategy and Operations Analyst to join our team. In this role, you will be aligned to a business unit within Customer Success working closely to drive operational excellence and process change through analysis, process design and program management.
In this role you will:
- Provide data-driven, operational and decision-making support to the Customer Success organization and management team
- Support our operating cadence of weekly, monthly and quarterly performance analysis and business reviews
- Understand global trends and nuances, partner with leaders on projects as a strategic voice
- Respond to business requests, compile root cause analyses and solve common issues
- Support cross-functional programs, processes, and systems to drive performance and productivity improvements
We are looking for people who have:
- A Customer-First mindset and passion for supporting customer-facing teams
- Have strong communication skills and are excited by the prospect of talking to customers and teams across HubSpot and translating data into insights
- Have advanced Excel knowledge, data visualization software experience (Looker, Tableau, etc.);
- Experience with SQL, Python, R (or similar statistical tools)
- Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations
- Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture
- Prior experience in management consulting, finance, strategy & ops a plus
- Typically requires a Bachelor’s degree and a minimum of 4 years of related experience; or an advanced degree without experience; or equivalent work experience.
APPLY HERE
by Ronald Barron | Aug 22, 2024 | Uncategorized
About the Role
Title: Director of Product Design, Content Hub
Location: Remote – USA
Job Description:
Director of Product Design, Content Hub
The HubSpot product team is passionate about helping small and medium-sized businesses grow better by building a CRM platform that helps them market, sell, and support their customers and teams. The product team, consisting of over 1,000 Engineers, UX Design & Researchers, and Product Managers helps to build products for more than 125,000 customers in over 120 countries around the world. Our team has scaled rapidly over the past few years, and we’re looking for empathetic, adaptable User Experience leaders.
Our Content Marketing Product Offering is looking for an experienced UX Design Leader to help us scale. The marketing industry is rapidly changing and marketers are struggling to keep up with the growing demand for omni-channel marketing, personalized experiences, regulations for anonymous data/cookies, and more. You will be responsible for scaling AI-driven content creation, asset management, and distribution across our content tools, which are core to driving our Content Marketing offering with tools like websites, blogs, and landing pages, in addition to product wide experiences like editing patterns.
This UX Leader will define and own the UX vision and strategy for key projects that ensure HubSpot’s continued investment in helping customers attract and capture leads. We are looking for a strategic thinker that knows how to set a vision, drive alignment, and can inspire their teams to deliver both measurable impact and powerful experiences for our customers. In this role, you will collaborate with your stakeholders to break down difficult problem spaces into realistically achievable projects. The right leader will have deep empathy for their customers’ everyday challenges and will always put their needs first to provide a remarkable experience.
As a UX leader at HubSpot, you’ll do many things – and you likely already have experience doing some of them in the past. They are:
- Collaborate with leaders in Product Management and Engineering to:
- Create a strategic vision based on market, customer and internal stakeholder feedback
- Develop a point of view about the customer journey in partnership with stakeholders from across the organization
- Maintain an operating system that helps translate vision and company goals into objectives that give teams clarity and autonomy.
- Support and empower autonomous teams to succeed by:
- Helping frame the customer problem
- Providing guidance about how to measure outcomes
- Developing ICs and front line managers
- Executing on each phase of HubSpot’s fundamental performance management lifecycle
- Creating and fostering a psychologically safe and inclusive team
- Success collaborating with other leaders to develop a product design vision and convey the strategy to their team in a way that influences execution
- Strong, demonstrable experience delivering successful and intuitive products? – we value consumer-grade experience in solving enterprise-level problems
- Experience leading teams in high complexity, multi-segment platform environments
- Worked closely with product and engineering leaders to establish objectives, high-level strategies, and key results for your team
- Extensive experience providing mentorship, goal-setting, growth coaching, and accountability to UX practitioners and managers
- Confidence delivering clear, direct and actionable feedback and won’t shy away from confronting difficult situations or increasing communication when there’s friction or uncertainty
- An understanding of how to foster team health and bring a sense of mission to your group and to the broader UX team
- Collaborate with Recruiting to build an exceptional and diverse team
APPLY HERE
by Ronald Barron | Aug 22, 2024 | Uncategorized
About the Role
Junior Designer
Remote
Marketing /
Full-time /
Remote
Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
As Junior Graphic Designer, you will work directly under the Senior Graphic Designer and extended Marketing team to disrupt a $30 billion industry. You love collaborating with a team and using creativity and data to develop insight led campaigns. Your creative and design expertise will help the team achieve its mission to get Ollie into the bowls of pets everywhere.
This role will report to our Senior Graphic Designer and is based remotely in the US.
What You’ll Do:
- Assist in the development of compelling creative for our digital marketing channels that drive customer acquisition.
- Execution of visual designs for a range of marketing materials including digital and print assets.
- Work cross functionally and collaborate with the creative team and project owners from various channels to maintain Ollie’s visual brand identity.
- Must be comfortable with direct response oriented product marketing
- Be a strategic partner who can help in conceptualizing and communicating ideas visually
- Support the designing of layouts, illustrations, graphics, and print needs across all channels.
- Stay up to date with the industry trends, design best practices, and new technology and software.
- Handle multiple projects simultaneously and prioritize tasks to meet deadlines accordingly.
- Support Ollie’s business through recurring channel needs, such as promotional and lifecycle emails and promotional banners.
- Assist in maintaining the organization and archiving of design assets.
Who You Are:
- Organized with the ability to manage numerous projects, tight deadlines, revisions or shifts in direction effectively
- Understanding of typography, color theory, and layout principles.
- Able to translate business goals into innovative, meaningful, and differentiated brand assets
- Able to communicate clearly and concisely
- Able to work collaboratively in a team environment, receptive to feedback, and open to learning from the senior designer.
- Able to work in CMS (Content Management System) to design an build effective landing pages
- Able to operate at a fast pace, with no ego
- BA in graphic design or related area
- Familiarity with print production and specs
- Refined design sensibility, aware of current design trends to continue to elevate Ollie’s perspective to remain relevant
- Proficient knowledge of Adobe CS, video editing, G-Suite
APPLY HERE
by Ronald Barron | Aug 22, 2024 | Uncategorized
About the Role
Operations Associate
Req #582
United States
Job Description:
About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits.
About the Role
Impact you will make
The Insurance Discover for Payers product helps payers identify other insurance coverage responsibility for their members and claims. This allows health plans to accurately manage costs and denials, which also helps reduce payer-provider abrasion. As a key member of the high-growth Insurance Discover for Payers Operations team at FinThrive, you will drive operational excellence and efficiency, ensuring positive customer relationships and client product satisfaction. You will ensure customer / product issues are mitigated. Your efforts will directly contribute to optimizing payer processes, reducing costs, and enhancing service quality for our clients. By leveraging your expertise in operations, you will identify and implement innovative solutions that improve workflow and productivity. Your collaboration with cross-functional teams will foster a culture of continuous improvement and operational innovation. Ultimately, your impact will be seen in the improved financial performance and customer satisfaction of our clients, solidifying FinThrive’s position as a leader in the healthcare industry and payer market.
What you will do
- Address and resolve customer issues promptly and effectively
- Collaborate with internal teams, including product, sales, and support, to drive a seamless customer experience
- Work closely with product teams to ensure customer needs are met
- Monitor and analyze KPIs to ensure customer satisfaction and identify areas for improvement
- Identify potential churn risks among clients through data analysis and customer feedback
- Proactively address customer concerns and implement solutions to enhance customer retention
- Troubleshoot customer issues via detailed analysis
- Drive successful customer implementations
What you will bring
- Bachelor’s degree in a related field
- 2+ years of relevant experience working with healthcare software companies
- Advanced technical skills, specifically Excel & SQL
- Travel required: minimal (few times per year)
What we would like to see
- Experience with Tableau & Power BI
FinThrive’s Core Values and Expectations
- Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
- Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
APPLY HERE
by Ronald Barron | Aug 22, 2024 | Uncategorized
About the Role
Title: P&C Product Management Manager
Location: This position can work remotely in the continental U.S. with occasional business travel.
Job Description:
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As a dedicated P&C Product Management Manager in the P&C Competitive Intelligence team, you will support the achievement of property and casualty (P&C) insurance profit and growth targets in assigned state(s) or geographic region. Assist in development of strategic vision and tactical plans which profitably expand USAAs product line market share. Focuses on state-specific competitive and financial KPIs to anticipate and react to potential trends. Identify opportunities to make regional impacts across P&C, which drive best practices and innovation across the organization.
This position can work remotely in the continental U.S. with occasional business travel. This position can also be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.
The Opportunity
What you’ll do:
- Work with large data sets to develop analytical insights and analyzes state-specific P&L and marketing strategy and the impact of marketing investments.
- Answer financial and customer-related questions from key stakeholders using multiple data sources including SAS, SQL, Tableau, R, etc.
- Collaborate with internal stakeholders partners to develop insights to develop and execute on multi-year state strategy. Engages with external regulators to bring strategic actions to market.
- Analyze data with internal stakeholders, such as pricing, UW, and claims, to identify growth opportunities, build a 360-degree view of the membership and present key learnings.
- Build reports using data tools to monitor business performance and communicate results.
- Identify emerging themes, internal and external trends to improve performance and minimize risk.
- Assist with the evaluation of product performance metrics and competitor actions to help facilitate decision making at regional/ countrywide level.
- Partner with Government & Industry Relations, Attorney, and Compliance Advisor to manage relationship with local regulatory agencies and industry organizations.
- Serve as a resource to team members by providing guidance and training on processes and procedures in support of product line initiatives.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s Degree in Business, Marketing, Risk Management, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of relevant product or program management experience analyzing data and developing recommendation, or an advanced degree in Business, with 4 years of product or program management experience.
- 3 years of P&C experience.
- Working experience in creating product briefings and presenting to executive leadership.
- Demonstrated experience in effectively conducting product analysis & gain an in depth understanding of market dynamics including competitor underwriting initiatives and rate level analysis.
- Competent knowledge of applicable product related regulations, and risk and compliance requirements.
What sets you apart:
- Experience with competitive analysis across the P&C insurance industry.
- Proven complex data/analytical experience and expertise in pulling data, analyzing trends, and making recommendations to leadership.
- Working knowledge of Snowflake, SAS, Tableau, SQL, and advanced in Excel.
- US military experience through military service or a military spouse/domestic partner
APPLY HERE
