by Ronald Barron | Aug 8, 2022 | Uncategorized
Job Description
Technical Support Representative
JobID 11420
Position Level Individual Contributor
Team Implementation & Support
Position Type Regular
Working Time Full-Time
Locations Remote, Remote
Travel Requirements 10%
Description & requirements
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Description
At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
Under general supervision, provides OnBoard Loans product support to customers via the telephone and/or internet. Using product knowledge, provides the highest level of service to resolve the customer’s issue and restore the customer to fully functioning status, while strengthening the customer-JHA relationship.
This position will be filled to work Remotely within the U.S.
If you are interested in this position, please apply on or before Friday, August 12th, 2022.
What you’ll be responsible for:
- Provides level one troubleshooting. Accurately assesses the customer’s product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user’s response to fully comprehend the need, product issue, and best avenue for resolving the problem.
- Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades.
- Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions.
- Provides appropriate personnel a precise understanding of user’s issues when the problem needs to be escalated to a higher level.
- Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.
- Participates in training programs to continuously improve product knowledge and service skills.
- May assist in training new employees or serve as go-to person for team members.
- May perform other job duties as assigned.
What you’ll need to have:
- Minimum of 5 years lending operational experience from a bank or credit union.
- Ability to travel up to 10% to attend JHA meetings, trainings, and/or professional conferences.
What would be nice for you to have:
- Bachelor’s degree in Business.
- Strong and diverse lending/operations experience.
- A seasoned, experienced professional with a full understanding of area of specialization. Works on moderately complex and diverse projects. Exercises good judgment in selecting methods and techniques for obtaining solutions.
- Strong knowledge of the financial industry as it relates to banks and credit unions.
- Strong knowledge of product(s) supported and general knowledge of other core and complimentary products. Able to serve as Subject Matter Expert (SME) on product functionality.
- Able to use support tools to identify or recreate customer issues.
- Able to identify and resolve application and service issues.
- Able to provide outstanding customer service as set forth by corporate policies and standards.
- Demonstrates excellent communication and customer interaction skills in accordance with SLS policies and guidelines.
If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, “Do the right thing, do whatever it takes, and have fun.” We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job description may be requested through the interview process at any time.
APPLY HERE
by Ronald Barron | Aug 5, 2022 | Uncategorized
Job Description
Title: Principal Software Engineer
Location: Remote – Nationwide
ABOUT THE ROLE
The Cloud Engineer will work collaboratively with our in-house DevOps team to build out cloud infrastructure within Google Cloud Platform, Azure, and AWS using best practices.
REPORTS TO: Engineering Manager
PAY CLASSIFICATION: Full-Time, Exempt
RESPONSIBILITIES
- Collaborate with team members and leadership to develop road maps and strategies for Google Cloud Platform, Azure, and AWS cloud use
- Facilitate teams gaining greater autonomy while maintaining alignment and compliance across the business.
- Participate in architectural governance activities
- Support cybersecurity audit efforts by gathering evidence for in-scope systems.
- Partner with the support team to troubleshoot deep technical issues by digging into code to seek deep understanding. The application world is code, and you have a native mind for forensic code activities as well as a personality conducive to interfacing with peers to ask why .
- Support pipelines for building and deploying applications to cloud environments using GitHub, Cloud Build, Github Actions, Kubernetes, Terraform, and similar tools.
- Partner with development teams to find the best balance of architecture, security, and delivery
- Expect to participate in all manner of team projects. We build, we deploy, we fix, we help everyone in Engineering.
- You’ll be familiar with things like GitOps, Container Release infrastructure, Kubernetes, and container ecosystems (yes, all the pieces around K8s) at least conceptually.
- Help to perform risk analysis of new and current build projects.
- Conceptualizing and thinking about threat assessments and threat modeling both in the release cycle and containerized environments.
- Attention to detail and a keen ability to document and maintain documentation around what you do.
KEY CAPABILITIES FOR SUCESS IN THIS ROLE
- Experience with using infrastructure as code tools. Ideally you will have already used Terraform extensively.
- Experience in managing containerized workloads. You will have worked with Kubernetes, ideally in hybrid or multi-cloud environments.
- An understanding of modern application networking – e.g., Service Mesh and API Gateways.
- Background in application security basics. You understand HSTS, CSPs, CORS and can more than regurgitate the OWASP top ten exploitation paths and control mitigations to protect against them.
- Security awareness and experience. You bring a “security by design” mindset to everything you build.
- At minimum a basic understanding of old and new development patterns, release cycles, CI/CD, and code check-in, branching, and review processes.
- You will have worked in an environment with a non-trivial number of services to wrangle and understand the tools and techniques required.
- You’ll have a background in cloud platforms and services (GCP, AWS, Azure). You know when to use them for benefit and when to avoid them or layer on top of them to help with broader organizational strategies around service lock-in.
- Experience working in an audit compliant environment and continually maintaining compliance (SOC, etc).
- Experience building applications in at least one language in recent history and understand the complexities involved in building in modern languages. If you’re a polyglot and know more than one language it’s a plus.
- Experience in architecting, designing and developing cloud native applications on CI/CD platforms.
- An ability to decompose complex problems into simple, straight-forward solutions.
- A desire to learn new things and work with a diverse array of technologies.
- A background in container build environments
- A define the problem mindset that seeks deep understanding over quick fixes.
- Familiarity with automated testing and tools.
- You are comfortable working with Linux and understand the tools available for automating deployments.
MINIMUM QUALIFICATIONSEDUCATION
- Bachelor’s degree in computer science, business, MIS preferred but not required
- Equivalent work experience and/or training required
EXPERIENCE
- Minimum 3 years of experience working with cloud infrastructure and platforms
- Minimum 2 years of experience in enterprise software development
SKILLS
- Strong verbal communication skills
- Attention to detail
- Problem solving
BENEFITS
- Employer Paid Health, Vision, Dental
- 401 (K) Plan with Employer Matching
- Competitive Bonus Structure
- Employer Paid Life Insurance and Disability Insurance
- Generous Paid Time Off Plan
- Virtual Employment
- Technology Allowance
- Vacation Bonus
- Paid Office Closure December 24-January 1
- Paid Holidays Schedule
- Certification Reimbursement
- Flu Shot Reimbursement
ABOUT A-LIGN
A-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, Penetration Testing, PCI DSS, HITRUST, ISO and privacy compliance. Our proprietary compliance management platform is transforming the compliance experience by enabling an anytime, anywhere approach to audits. For more information, visit www.A-LIGN.com.
APPLY HERE
by Ronald Barron | Aug 5, 2022 | Uncategorized
Job Description
Title: Business Intelligence Developer
Location: Remote – USA
Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.
But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We’re growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.
Need more proof? Braze is proudly certified as a Great Place to Work in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.
WHO YOU ARE
You love everything about data and want to share your passion with everyone. You have an opinion on when to use a line graph vs. a bar chart. You want to ensure that time doesn’t get wasted trying to figure out if a KPI has gone up or down. You know and express your opinions on the trade-offs between different BI tools. You care about efficiency, performance, security, and color palettes.
WHAT YOU’LL DO
- Manage Braze’s primary Business Intelligence solutions
- Work with the Analytics team to find new data sets that may be of interest to various teams in the company.
- Partner with the Data Engineering team to ensure that reports are delivered in an efficient and timely manner
- Curate Dashboards and self-driven Data Tools to empower Braze employees
- Build key dashboards for our executives and other key leaders within the organization, based on requirements that you gather.
- Support the organization by responding to questions on how to use our data tools and interpret the data
- Be the authority on how to consume information from the data.
- Work with the product teams to design and develop new reports
WHO YOU ARE
- 4+ years of experience in BI, Data Analysis, and Data Modeling
- 4+ years of SQL experience
- Experience with Programming and/or Scripting Languages (Python, R, Java, VBA, C#, C++, etc.)
- Experience with data visualization tools (experience with Looker is a plus)
- Experience in Data Modeling (experience with dbt is a plus, but not required)
- Strong listening, written, and verbal communication skills: you will need to to quickly understand needs or issues and deliver a clear and concise response
- Ability to manage conflicting priorities and thrive in a fast-paced environment
- You’re known for being a good collaborator – you’ll be working closely with our Analytics and Data Engineering Departments
- Fast learner, self-starter, go-getter, and intellectually curious
IDEALLY, WHAT YOU’LL HAVE
- Experience working within an Agile team
- Project Management Experience
- Experience with NoSQL databases (MongoDB, Redis)
WHAT WE OFFER
From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.
- Competitive compensation that includes equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Global presence, dog-friendly offices, and remote availability
- Professional development supported by formal career pathing, learning platforms, and tuition reimbursement
- Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work
If you are a California resident subject to the California Consumer Privacy Act ( CCPA ), as amended by the California Privacy Rights Act ( CPRA ) which comes into effect January 1, 2023, click here to understand how Braze processes your personal information and how you can exercise your rights.
If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.
APPLY HERE
by Ronald Barron | Aug 5, 2022 | Uncategorized
Job Description
Population Health Senior Analyst
Location: AZ – Work from home, DC – Work from home, DE – Work from home, FL – Work from home, GA – Work from home, IA – Work from home, IL – Work from home, IN – Work from home, KS – Work from home, MA – Work from home, MD – Work from home, MT – Work from home, NC – Work from home, NE – Work from home, NJ – Work from home, NV – Work from home, NY – Work from home, OH – Work from home, PA – Work from home, RI – Work from home, SC – Work from home, TN – Work from home, TX – Work from home, VA – Work from home, WI – Work from home
Category: Project Management|Product Management|Customer Service|Product Innovation
Job Type: Fully remote
Job Description:
The Senior Analyst, Product Development on the Population Health Solutions team will work closely with the Population Health team to develop, implement, and evaluate new and existing Population Health product offerings. Our Population Health Solutions team manages a portfolio of enterprise solutions that provide tremendous value to our clients by building upon our unique CVS Health capabilities to deliver improved health outcomes and cost savings to our customers through quality care management. The Sr. Analyst, Product Development will drive meaningful change by contributing to the development of our core Population Health Solutions by identifying net new product enhancements, evaluating current product features, testing new solutions, and scaling existing offerings to reach further market penetration. This position includes both the planning and execution of novel product features that drive shared value for both our members, clients (e.g. Health Plans and Employers), and our Enterprise.
You will partner with other colleagues and leaders from across our CVS Health enterprise to drive change. Key stakeholders include: Finance, Analytics, Regulatory, Sales, Data Engineering, IT, and Legal to ensure that our products are successful throughout the product lifecycle. Additional scope may include business case development, clinical impact analysis, establishing and evaluating performance guarantees, product pricing, developing product reporting, managing product marketing materials, overseeing product roadmaps and strategic/technical builds, and sales support.
Key responsibilities of the Sr. Analyst, Product Development include:
- Assisting in the end-to-end program management of multiple projects within the Population Health suite of solutions
- Monitoring product performance and proactively identifying and addressing issues
- Working together with project management in the development of timelines, project plans, and status reports to monitor projects
- Collaborating effectively with cross functional partners and become a contributor on how product design decisions can impact strategic product goals
- Becoming a product SME, deeply understanding how our solutions work, key features, and its architecture
- Assisting the product team in developing solutions to product issues and creating mitigation plan to resolve risks
- Identifying product marketing ideas and opportunities based on industry trends, current market environment and competitive trends
- Assisting in the development of product marketing strategies
- Maintaining accurate and complete product development documentation
- Working closely with sales, marketing, and other internal partners and develop materials on product improvements and strategies
- Providing support to customer service and sales on product features and functionality, as needed
**This is a work-from-home role and can be located anywhere in the United States.
Pay Range
The typical pay range for this role is:
- Minimum: 43,700
- Maximum: 97,400
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 2+ years working in product management or product development roles
- 2+ years of experience using advanced skills in the Microsoft Office Suite, specifically with Excel, PowerPoint, Outlook, and Word
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- Excellent written and verbal communication skills; ability to develop and deliver presentations to multi-level leadership and operational audiences
- Proactive ability to manage multiple projects simultaneously and to identify, analyze and solve practical problems; adjusting priorities as needed and meeting deadlines
- Results-oriented; possess ability to set the right expectations based upon the timelines and workload of cross functional stakeholders; drive the project and keep others on task to meet goals
- Demonstrated leadership ability; able to develop cross functional relationships and communicate effectively with all levels of the organization
- Must be able to complete everyday responsibilities and duties with minimal supervision
- Eager to take initiative and show creativity
- Preferred background in healthcare field, business administration, or clinical and operations management
- Ability to travel up to 10% of the time
Education
- Bachelor s Degree is required
- Preferred education in healthcare field, business administration, or clinical and operations management
APPLY HERE
by Ronald Barron | Aug 5, 2022 | Uncategorized
Job Description
Title: Principal Project Program Manager – RVO Health
Location: United States
The Optum Digital Program is a major RVO Health initiative consisting of numerous projects running concurrently, spanning all lines of business (Employer & Individual, Medicare & Retirement, and Community & State), along with Mobile work extending across all. The majority of information technology work involves the identification of needed data and their sources of truth, the extraction of that data and transmittal to our design and engineering teams for the purposes of display to our membership. There are feature deliverables on a weekly basis which emanate from those projects, requiring precision coordination. As a member of the Program Management Organization within Optum Digital, you will be leading the delivery of features for initiatives within the program. You will work with colleagues within the Product, Program, IT, and Design Experience teams to deliver highly visible, member-facing features. The colleagues within the program serve all lines of business and work closely with others to ensure high quality deliverables, on time, and adding tangible value.
What You’ll Do:
- Leading a team working on strategic initiatives crossing all lines of business and operating groups as a Program Manager, to coordinate and complete projects, define performance and results, and manage vendors and service providers
- Determine time frames, funding needs, procedures for accomplishing project, staffing requirements, allotment of resources to various phases of projects and lead others in the organization to make meaningful process improvements
- Developing tactical IT plans and participating in cost benefit analysis for assessment by Senior Leadership will also be necessary
- Make presentations to senior leadership, ensure project documentation is accurate and ensure projects are completed on time and within scope
- Pertinent data and facts will be reviewed to identify and solve issues and mitigate risks, prioritize your workload and work on ad hoc projects as assigned
- Coordinating and completing projects across various functional areas
- Managing project execution around systems, architecture and delivery of business value
- Anticipating issues and acting proactively to address potential issues and risks
- Providing subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on established project management techniques (Waterfall, Agile, etc.)
- Managing, and accountable for, a variety of staff with a multitude of skill sets
What We’re Looking For:
- BA/BS degree in a relevant field and/or equivalent education and experience
- 5+ years of project management experience in an environment that employed both Waterfall and Agile methodologies
- 5+ years of experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions
- Leadership & mentoring experience
- Intermediate level of proficiency with MS Project, Excel, Visio, PowerPoint and SharePoint
- Familiarity / working experience with tools (e.g., Aha!, CA Agile/Rally, Jira, Clarity) used to help manage / monitor Agile-like features, user stories, throughput, velocity, etc.
- Outstanding interpersonal & communication skills, building and maintaining excellent relationships with teams of people from various lines of business and IT disciplines
- Healthcare insurance experience, not required but nice to have
Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.
- Starting Salary: $97,000 – $153,000 *Note actual salary is based on geographic location, qualifications and experience
- Equity and Bonus potential
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
Who We Are:
Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.
RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.
We will use the remainder of 2022 to separate from Red Ventures and fully transition into the new entity. We will communicate fully and transparently along the way, honoring the culture, people, processes and spirit that got us to this point.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person’s merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.
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