by Ronald Barron | Sep 14, 2022 | Uncategorized
Job Description
Title: MK Customer Support Representative
Location: US
Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.
We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.
We’re growing fast and invite you to join our amazing team.
As a Customer Support Representative, you will be part of the MK Denied Party Screening Team at Descartes. Descartes MK is a leader in sanctioned party screening solutions with a strong reputation built over 30 years in business.
In your role you will be the first point of contact for our customers, and you will handle issues and/or requests, as well as liaise with customers on progress.
KEY RESPONSIBILITIES
• Handle and follow up on product issues or requests reported by our customers
• Perform first level investigation on customer support requests
• Proactively keep customers up to date regarding the status of the solution
• Liaise and coordinate with other parts of the internal organization such as R&D and Sales to secure timely resolution on all support cases
QUALIFICATIONS
• Minimum of 2 years’ experience working in an application support environment
• Team oriented, with the ability to work independently
• Strong organizational skills
• Ability to multi-task
• Problem-solving skills along with a focus on customer satisfaction
• Must work well under pressure to meet the demands of our customers
• Service oriented and solution driven
• Outstanding written and verbal communication skills
DESIRED TECHNICAL QUALIFICATIONS (experience from one or several of below)
• Experience within commercial application support and related CRM systems (Freshservice, Microsoft Planner, Microsoft Dynamics)
• Knowledge of File Transfer Protocol (FTP, SFTP etc) preferred.
• Experience working remotely
LOCATION
The role is a work from home position and open to applicants authorized to work in Canada or the United States.
Join Us
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best argument wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.
Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: https://www.descartes.com/who-we-are/social-responsibility-sustainability/environmental-impact. Join a team that’s committed to working with customers to conserve resources and enhance sustainability.
If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can’t promise it will be a fit, but we do promise to consider your experience.
Due to COVID-19, we’ve implemented a virtual hiring process and continue to interview candidates by phone or video (Microsoft TEAMS) and are on-boarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.
We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com. Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.
APPLY HERE
by Ronald Barron | Sep 13, 2022 | Uncategorized
Job Description
Title: Manager, Training and Quality
Empower is a fast-growing fintech based in San Francisco. We’re reimagining the modern-day banking experience to empower young professionals to earn more and crush their financial goals. That mission takes creativity, passion, and drive. Are you in?
In this role, you will lead the L&D and QA initiative to improve the overall team and customer experience at Empower. You will work within the Customer Support team and collaborate with cross-functional teams to understand gaps and ensure that we consistently make improvements on any identified opportunities and think of solutions to improve our efficiency and quality.
You will
- Design, develop, and execute QA and L&D programs for team onboarding and development
- Develop and maintain content and materials for QA and L&D
- Identify continuous development opportunities and design workshops to build skill sets, including soft skills
- Partner with various key stakeholders to understand individual and organizational needs
- Develop reports and track KPIs to identify needs and measure program effectiveness
- Ensure that our BPO partners meet and exceed quality targets and provide the support needed to achieve objectives, make reports & improvement recommendations
- Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and accomplish improvements.
Requirements
- Motivated by Empower’s mission and determined to create a personable and meaningful experience for our customers
- BA/BS degree or 3+ years equivalent experience in a customer support team
- Familiarity with QA and L&D in the fintech industry
- Experience creating training programs and workshops
- Demonstrated passion for the customer experience and the ability to solve problems with a short turnaround time for customers with a high level of empathy
- Proven leadership skills with project management, planning, presenting, and communication skills
- Ability to adapt rapidly to changing work environments, work priorities, and organizational needs
- Excellent verbal and written communication skills with the ability to explain complex topics in easily understood, concise language
- Familiarity with banking regulations and payment processes; compliance is a plus
- Ability to communicate cross-functionally and globally
- Experience working with BPO teams is a plus
- Expertise in Google Suite
APPLY HERE
by Ronald Barron | Sep 13, 2022 | Uncategorized
Job Description
Title: Staff Software Engineer – Growth
Location: Remote – United States
Our mission is to bring community and belonging to everyone in the world. Reddit is a community of communities where people can dive into anything through experiences built around their interests, hobbies, and passions. With more than 50 million people visiting 100,000+ communities daily, it is home to the most open and authentic conversations on the internet. From pets to parenting, skincare to stocks, there’s a community for everybody on Reddit. For more information, visit redditinc.com.
Reddit is continuing to grow our teams with the best talent. We’re completely remote friendly and will continue to be after the pandemic.
“The front page of the internet, Reddit brings over 500 million people each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities.
The mission of the Channels team is to send the right content to the right user at the right time using the right channel. As a core member of the Channels Relevance team, you’ll work with billions of events and terabytes of data generated every day to personalize Reddit notifications for each user on the platform, helping them connect with their communities and discover the best of Reddit.
How You’ll Have Impact
You will own projects from ideation to production instead of being stuck making small incremental gains on enterprise systems. You’ll work with a super talented, cross-functional team of Backend and Machine Learning engineers to build and own the infrastructure that supports personalization of all notification surfaces at Reddit.. We are a team of builders that value impact, personal growth, openness and kindness.
Qualifications
- 8+ years of software development experience in one or more general-purpose programming languages.
- Past experience building high throughput, fault tolerant services using modern distributed systems tooling.
- Strong written and verbal communication skills, and has a passion to be a mentor / leader to other engineers.
- Customer focused and self-directed with a bias towards delivering value.
- Past experience working with data pipelines, and machine learning teams is a plus.
Benefits:
- Annual Personal & Professional development funds
- Comprehensive Health benefits
- Workspace benefits for your home office
- 401k Matching
- Family Planning Support
- Flexible Vacation (please use them!) & Monthly Global Wellness Days
- 4+ months paid Parental Leave
- Paid Volunteer time off
Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at ApplicationAssistance@Reddit.com.
APPLY HERE
by Ronald Barron | Sep 13, 2022 | Uncategorized
Job Description
Title: Senior Sourcing Manager, Procurement
Are you looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay a company you can be proud to be with!
The Global Procurement Organization is looking for a Senior Sourcing Manager, Procurement to be responsible for the development and execution of high value procurement related activities and projects globally, with a focus on the marketing category. You will use sourcing tools and processes to facilitate market research, identify optimal procurement scenarios, and lead supplier negotiations, while ultimately driving annual savings targets, improved efficiency, and optimization of Total Cost of Ownership (TCO). You will be encouraged to build strong partnerships with internal and external stakeholders while driving optimal value for eBay.
Role Responsibilities:
- Direct purchases for high value indirect related spend along with ad hoc requests as required by business divisions. Partner with internal and external stakeholders to collect and develop key requirements and work to direct into appropriate buying channels to extract maximum value.
- Lead cross functional teams through an end-to-end sourcing project plan for high risk large spend products and services inclusive of financial viability analyses, supplier risk, negotiation plans, and supplier selection. Involved in budgeting process with BU clients. Leads team in understanding how projects fall within eBay strategy.
- Lead sourcing need identification, market research, competitive bid review, and direct negotiations while demonstrating best in class procurement methodologies to ensure efficient TCO.
- Decision point relative to execution of sourcing strategies including RFx, multi-bid, market test, direct negotiations, and catalog negotiations.
- Analyze procurement spend to provide visibility on key savings opportunities and assist in developing a roadmap for achieving savings targets.
- Operate as the Subject Matter Expert on assigned category. Provide category and industry knowledge to key partners including market drivers and suppliers, cost structures and technical improvements.
Requirements:
- 10-12+ years relevant experience across supply chain, with particular focus in strategic sourcing, contract negotiation, competitive price analysis, supplier relationship management and performance management.
- Bachelor’s degree required, MBA desirable, including additional applicable work experience. Strong track record delivering Marketing procurement results in a highly dynamic environment.
- Relevant experience leading end to end sourcing projects including need identification, market research, competitive bid reviews, direct negotiation activities, supplier selection, and on-boarding.
- In-depth knowledge of industry and market trends including analysis of market drivers, cost structures and technical improvements.
- Strong executive presence with ability to step in and lead major initiatives while driving outcomes across all levels of the organizational hierarchy, including the C-suite.
- Outstanding interpersonal skills including ability to communicate effectively, form relationships, anticipate needs, and negotiate successful outcomes.
- Must be a self-starter, imaginative innovator, ambitious, driven, internally motivated, and results oriented.
- Able to demonstrate critical thinking and ability to execute on strategies while demonstrating outstanding planning, problem solving and decision-making skills
Benefits
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.
APPLY HERE
by Ronald Barron | Sep 13, 2022 | Uncategorized
Job Description
Note from FlexJobs Staff: Employer states this position will be remote in the US.
Delivery Director – REMOTE WORK:
Who We are
BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects.
Delivery Director at BairesDev
We are looking for a Delivery Director to join the Management team and participate in different projects made up of multicultural teams distributed throughout the world. We are looking for proactive, dynamic people and team players, with great organizational capacity, accustomed to handle multiple tasks and with marked attention to details. It is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry!
What You’ll Do:
– Develop the forecast of the projects in charge.
– Follow and control project management using agile methodologies.
– Collaborate with the PMO in the execution of procedures for PMs.
– Ensure the application of consistent HR policies, in close collaboration with HRBP.
– Support the PMs in charge and escalate those relevant issues to the VP.
– Ensure compliance by your team of established methodologies and processes.
– Present complex problems to the AMs, who will be responsible for dealing with customers.
– Ensure effective, professional and clear communication between PMs and Customers.
– Ensure customer and team satisfaction throughout the entire project.
Here’s what we are looking for:
– 6+ years of experience in project management of software outsourcing (experience in Personnel, Time and Materials and Budgets).
– Customer oriented.
– Budget management.
– IT experience.
– Experience with Agile Methodologies.
– Strong communication skills.
– Previous experience as a Software Engineer.
– Degree in Software Engineering or Computer Science.
– Advanced English level.
How we do make your work (and your life) easier:
– 100% remote work.
– Hardware setup for you to work from home.
– Flexible hours – make your schedule.
– Paid parental leave, vacation & holidays.
– Diverse and multicultural work environment.
– An innovative environment with the structure and resources of a leading multinational.
– Excellent compensation — well above the market average.
– Here you can grow at the speed of your learning curve.
Our people work remotely but with a consistent and robust culture that promotes diversity and teamwork. To continue being the leading software development company in Latin America, we want to ensure that every BairesDev member gets the best growth and professional development opportunities in a diverse, welcoming, and innovative environment.
Every BairesDev team member brings something unique to our company.
We want to hear your story. Apply now!
APPLY HERE
