by Ronald Barron | Sep 16, 2022 | Uncategorized
Job Description
VP, UX Design and Research
at Amwell
Remote
Company Description
Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.
Brief Overview:
We are driving a digital revolution in healthcare that is dramatically improving the access to, quality of and affordability of care. We need a driven, passionate, and seasoned senior UX Design leader to play a critical role in developing and guiding the user experience and research strategy of this revolution. These products literally help improve lives every day by helping patients get the help they need for everything from a sore throat to anxiety to a stroke.
This leader will be a key part of the collective product development leadership team, reporting to the Chief Product Officer.
Core Responsibilities:
- Develop and implement design strategy, principles, processes, and tools to guide the design of Amwell products
- Create, socialize, and implement user experience strategies for the product portfolio
- Provide key upstream guidance in the product development lifecycle on personas and user segments and their unique needs to shape the future roadmap of innovations and existing products
- Partner with product leadership to define goals for the user experience team, monitor progress, and track results
- Define effective cross-functional collaboration approaches within the product and engineering group, optimizing UX team delivery processes in partnership with product management, engineering, marketing, and other relevant teams
- Ensure products meet objectives for usability, adhere to relevant design, localization, and accessibility standards, comply with company identity guidelines, and deliver positive experiences
- Attract, recruit, coach, and retain exceptional talent
- Grow the next level of leaders, ensuring that team members are equipped with the necessary skillsets, processes, training, and tools to execute great work
- Infuse the team culture with a design thinking mindset to solve business, product, and user problems
Qualifications:
- 10+ years of experience successfully leading and managing large multi-disciplinary design teams
- A portfolio of work demonstrating experience creating great user-centered design solutions
- Excellent communication, presentation, and storytelling skills
- Proven experience with rapid, iterative research, design and development processes
- Proven track record presenting to and influencing people, from other designers to senior executive management
- Experience presenting to and effectively advising senior leaders outside of design
- Experience leading projects in a collaborative multi-disciplinary team including designers, researchers, design technologists, writers, product managers, program managers, and software developers
- Fluency in best practices for multi-platform research, information architecture and design, as well as strong knowledge of usability principles and techniques
- Bachelor’s, or equivalent degree, in Design, HCI, or related field or equivalent professional experience within the design field
Additional information
Working at Amwell:
Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.
Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.
Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.
Amwell is a “virtual first” workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.
- Unlimited Personal Time Off (Vacation time)
- 401K match
- Competitive healthcare, dental and vision insurance plans
- Paid Parental Leave (Maternity and Paternity leave)
- Employee Stock Purchase Program
- Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
- Free Subscription to the Calm App
- Tuition Assistance Program
- Pet Insurance
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by Ronald Barron | Sep 16, 2022 | Uncategorized
Job Description
Product Manager – Billing
Location: San Francisco or New York or Remote US
Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone come make with us!
We’re looking for a Product Manager to own some of the company’s most important systems billing and payments. The Billing team will be revamping the architecture and UX that unlock the next few years of monetization and growth.
The near term focus of this PM will be building support for additional currencies and payment methods. Over the long term, this team will define and execute on a roadmap to grow Figma’s billing and payments system into a scalable platform that supports all aspects of monetization across the product suite. This role truly sits at the core of the business.
What you’ll do at Figma
- Work closely with your cross-functional partners to design and build a reliable, scalable, and flexible billing platform
- Iterate on the core billing and payments infrastructure in partnership with finance, support, and engineering
- Partner with other Figma product teams to power new monetization efforts
- Do all the things you’d expect in a PM, like driving planning and prioritization, defining and tracking key metrics, collaborating on marketing, messaging, positioning, and go-to-market plans
- Unlock new revenue streams for self-serve and sales
- Help shape pricing and packaging for new product bets
We’d love to hear from you if you:
- Have previous experience with billing and payments
- Are comfortable working on both technical platforms and user-facing features
- Have deep user empathy for both internal and external customers
- Have an affinity for the fast-paced, ambiguous environment of a start-up, a sense of humor, and a get-it-done attitude
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.
About Figma
Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process idea to design to build and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.
At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma’s Privacy Policy.
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by Ronald Barron | Sep 16, 2022 | Uncategorized
Job Description
Lead UX Writer, Accessibility & Design Systems
United States
Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb’s various functions embody the company’s innovative spirit and our fast-moving team is committed to leading as a 21st century company.
The Airbnb UX Writing team is growing, and we’re looking for a strong writer who’s passionate about accessibility to join our team. As part of the design team, this person will work closely with accessibility strategists, inclusive design leads, product designers and researchers to elevate Airbnb’s product quality and empower our writing team to deliver innovative and accessible copy. In addition to leading our digital accessibility efforts, you’ll help craft and document the design system for the UX Writing team who is responsible for shaping experiences, building trust with our community, and evolving our brand voice with inclusivity in mind.
Responsibilities:
- Co-develop accessible UI components, templates, and other solutions to help the UX Writing team deliver product copy at scale.
- Define and document UX writing standards for Airbnb’s Design Component Library.
- Develop resources, lead trainings, and provide support on writing for assistive technologies and resolving digital accessibility issues on the platform.
- Responsible for sizing, scoping and making recommendations for resourcing accessibility and design system projects.
- Define our accessibility writing standards to conform with WCAG 2.1 (AA Level) standards.
- Approach all of your work with a global mindset, advocate for designs and language that internationalize well, and work with our translations team to improve quality.
- Share your work with other UX Writers, provide feedback on their work, and contribute to the team through mentoring, onboarding, or recruiting.
Requirements:
- Experience with writing for accessibility and assistive technologies.
- Experience with and passion for design libraries, standards, and taxonomies.
- 5+ years of experience in UX writing, content design, or content strategy on a product team.
- Solid understanding of user experience design principles and interaction patterns.
- Experience writing content for web/mobile products and developing style guides.
- Proven ability to collaborate successfully with cross-functional partners and work in a fast-paced environment.
- Passion for Airbnb’s mission and deep empathy for our diverse community.
The starting base pay for this role is between $124,000 and $171,500. The actual base pay is dependent upon many factors, such as: education, experience, and skills. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
APPLY HERE
by Ronald Barron | Sep 16, 2022 | Uncategorized
Job Description
Remote – US; Remote – Canada
Global Talent Intelligence Manager
Company Description
Dropbox is a leading global collaboration platform that’s transforming the way people work together, from the smallest business to the largest enterprise. With more than 700 million registered users across more than 180 countries, our mission is to design a more enlightened way of working. From our headquarters in San Francisco to eight dedicated Studios and a worldwide team of employees who choose where they work best, our Virtual First approach is leading the way into the future of work.
Team Description
The People team are ambassadors of enlightened work, delivering meaningful experiences that empower us all to do our best work.
Role Description
Reporting directly to the Head of Recruiting Insights, you will you develop the Dropbox Talent Market Intelligence strategy and advise on our competitive intelligence and market research strategy! As a member of our global Talent Acquisition team, the Global Talent Intelligence Manager will drive groundbreaking capabilities by delivering predictive and actionable insights to help Dropbox attract talent in line with our global workforce plan. You will partner with business leaders, TA Leadership, and People Operations leadership to implement and drive our talent location strategy and a new portfolio of talent analytics products and services, enabling the business to make critical talent decisions.
Responsibilities
- Contribute to the ideation, design, development and execution of intelligence (analytics) products/services to enhance Dropbox’s capability in making strategic talent decisions in a highly competitive recruitment environment
- Build people and process-related strategic talent intelligence capabilities – talent intelligence and analytics: talent supply and demand, competitive intelligence, talent flow reporting, etc.
- Develop capability in the areas of data analytics, competitive research and analysis, understanding of labor trends and external marketplace dynamics, to attract top talent
- Own and deliver enterprise sourcing & recruiting data and insights – develop, enhance, and closely track enabling an environment of continuous improvement
- Collaborate with subject matter experts across HR, TA, and the business to design and execute programs that will help solve talent-related challenges through data and insights
- Identify, pilot and manage industry leading technologies and tools to support all key products/services across Talent Intelligence portfolio
Requirements
- 5 years of progressive analytics and research experience in a highly collaborative environment required
- Experience working with analytics and data visualization tools to drive actionable business insights required
- Deep technical expertise coupled with experience in research design, statistical analysis, data visualization and storytelling required
- Track record of driving business results with the ability to identify risks/issues, analyze data, assess implications, formulate recommendations, and influence outcomes required
- Strong business insight and a demonstrated ability to set and execute strategies, actions and plans in support of strategic objectives required statistics, operations research, computer science, mathematics
- You are agile, fearless, and able to adapt to shifting priorities
- Your attitude is “we / not I”
Total Rewards
For candidates hired in Colorado, the expected salary/On-Target Earnings (OTE) range for the role is $112,200 – $132,000 – $151,800.
This salary/OTE range represents the low, middle, and high end of the salary or OTE (Sales roles) range for this position, and is subject to change. To determine a Dropboxer’s starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. This position may be considered a promotional opportunity.
Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
- Competitive medical, dental and vision coverage
- (US Only) Competitive 401(k) Plan with a generous company match and immediate vesting
- Flexible Time Off/Paid Time Off, paid holidays, 11 Company-wide PTO days, Volunteer time off and more
- Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans
- Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
- Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support
- Mental Health and Wellness benefits
- Free Dropbox space for your friends and family
Additional benefits details are available upon request.
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).
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by Ronald Barron | Sep 16, 2022 | Uncategorized
Job Description
Technical Support Specialist, Advanced Support
Location: United States, Remote
Overview
We are looking for a Senior-level technical support specialist to join our growing support team. The Smartling Technical Support team provides exceptional technical support to our customers and platform users. This team is responsible for managing, resolving, and preventing problems by providing consistent, top-notch customer service and product expertise. You will be responsible for handling the resolution of advanced technical support issues and acting as an escalation point for our level-one support team. In this role you will collaborate daily with our wider support team on ticket resolution, and directly handle escalated tickets, working with engineering, IT and product teams to report bugs, and troubleshoot advanced technical issues for our customers. You will also work closely with our technical documentation team to ensure regular updates to knowledge bases are maintained in line with advanced technical support queries and product updates.
You’re a great match if you are quick to learn a new product, analytical, can work well under pressure, and are driven to help customers solve problems.
Smartling exists to translate the world’s digital content. Why is this important? Life is powered by words. They are used to engage consumers online, in products and throughout our lives in all corners of the globe. And since it takes 45 languages to reach 95% of the world’s online GDP, content translation is of increasing importance across the enterprise. Join Smartling (since 2009) to help grow and support our 1,000+ customers who move the world with words.
You Will
- Provide best-in-class technical support via channels such as email, phone, and chat
- Diagnose and solve customer problems, escalating when necessary
- Troubleshoot software and network issues using tools like Splunk, FullStory, Chrome Developer Tools, cURL and Postman
- Direct users to relevant product documentation and resources as questions arise, empowering customers to be better Smartling users
- Identify gaps in resources and documentation to support future issue deflection
- Collaborate across teams, including Customer Success, Solution Architecture, Engineering and Product to solve problems and support our customers
- Plan, organize, and prioritize your work
- Advocate for product improvement and change
- Proactively contribute to process and service quality improvement
You Have
- Third level technical education via degree or certification
- Demonstrated experience working in a B2B customer support role and delivering against key support KPIs
- Ability to make decisions to provide quick and accurate resolutions to users
- Ability to explain complex problems in simple terms
- A desire to deliver a best-in-class customer support experience
- Customer-centric mindset and an affinity to solve problems
- Capacity to empathize with users in a way that demonstrates you care about their issue and can be relied on to solve it
- Knowledge of web technologies, including HTML, CSS, JavaScript, AJAX and HTTP
- Experience troubleshooting web applications and technology
- Working knowledge of RESTful APIs
- Experience with web development tools, such as Firebug and Chrome Developer Tools
- A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*
Preferred but not required
- Experience with web servers such as Nginx
- Experience with content management systems (CMS) such as Adobe AEM, WordPress and Contentful
- Experience with customer service/ticketing platforms, such as Zendesk
- Experience with translation, localization, and internationalization processes
You are
- Results-focused. Center on professional and personal growth
- Enthusiastic. A fun and energetic co-worker
- An analytical thinker. If there is a problem I have a solution attitude
- Strategic. Translates high-level strategies into practical implementation strategies
- A Leader. Proactive and will use excellent judgment when dealing with issues
- Customer-focused. Passionate for client success at all time
- Detail-oriented. Supremely well organized with attention to detail
- A Team Player. Ability to work effectively and cross-functionally within all levels of management, both internally and externally
You Will Enjoy
- Freedom – we are remote first
- Growth – an opportunity to learn and advance your career
- Wealth – we offer a competitive salary and 401(k) + company match
- Wellness – medical, dental, and vision insurance for you and your family
- Balance – flexible PTO + 11 holidays; generous parental leave
- Culture – an energetic, value-driven, and fun culture and team spirit
- Bonus – employee referral program and apple equipment
We are considering candidates based in US Central or Eastern time zones at this time.
Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.
We use E-verify platform for the work authorization verifications.
*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.
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