by Ronald Barron | Oct 27, 2022 | Uncategorized
Job Description
Lead Visual Designer (Brand/Graphic/UI)
REMOTE
United States
Marketing
Full time
Description
Vitally is looking for a talented Lead Visual Designer to join our growing Marketing organization.
The ideal candidate is someone with a clear track record of success who can create compelling creative across a wide range of mediums including graphic design, print, UI, social, video, and beyond.
As our Lead Visual Designer, you will be responsible for setting our brand up for continuous success. This will include creating and implementing processes for bringing designs to market, as well as continuously evolving our branding and design assets that will shape our future story in the market. The right candidate is able to support the visual design needs of varying needs of multiple departments while also being able to operate independently, outside of the box, and solve for complexity with simplicity.
Role Responsibilities:
- Establish, update, and maintain the brand and visual guidelines for Vitally to ensure consistency across all departments and customer experiences.
- Own the relationship with relevant agency partners to ensure they properly and effectively execute Vitally brand experiences.
- Own the continuous development of the visual and brand design language of Vitally across our marketing, sales, and general branding channels.
- Work with leadership across the Vitally organization to conceptualize, build, review, and deliver assets to support key company initiatives.
- Partner cross-functionally (Marketing, Sales, Customer Success, etc.) on additional initiatives to deliver designs that are creative, useful and aligned with the brand.
- Communicate and create transparency regarding our brand values with key stakeholders.
- Build digital and physical assets that will be used across growth and sales channels. This will include email, organic/paid social content, PDFs, presentations, video content, company swag, and much more.
- Bonus: Create motion and video assets to be used across our website, as well as marketing and sales materials.
About You:
- Self-directed – You are able to effectively manage complex and varied design workloads on your own.
- Collaborative – You’re able to take a leadership posture in solving design challenges while being attentive and empathetic to the design needs of other stakeholders. You’re comfortable working with a variety of stakeholders, including executives and department leaders.
- Proactive – You love to own and build processes and prioritize scalability. You aim to anticipate needs before they arise.
- Deadline-oriented You move quickly and know how to operate efficiently in a fast-paced startup environment.
- Passionate – You love to design and are passionate about creating world-class brand experiences.
- Customer-oriented – You think about things from the perspective of the customer, optimizing for their needs over what you or others want to do.
- Results-driven – You seek to understand the impact of your work once it’s in the wild.
- A high standard You continuously develop and evolve concepts and ideas, always seeking out ways to increase the quality and impact of individual assets as well as the Vitally brand as a whole.
Requirements
- A robust digital portfolio showcasing past work, as well as what your role was with each project. A portfolio review will factor heavily into the evaluation process.
- Experience developing and publishing branded graphic assets (Ad creative, pdfs, social images, infographics, decks, ebooks), web page design (UI, UX), and video.
- 4+ years experience as a visual designer, preferably operating within a marketing department.
- Strong eye for branding, including typography, colors, photography, and more.
- Experience establishing, maintaining, and implementing design processes, languages, and branding guidelines
- Experience in video design, both in creating animated graphics and editing.
- Strong communication skills to effectively work cross-collaboratively and drive projects and initiatives from ideation to completion.
- Strong visual design skills with proficiency in tools like Figma, Adobe Suite, and any other tools you recommend.
- Experience building and designing UI/UX for a marketing website with an understanding of optimizing web and mobile experiences.
- Previous working experience in an enterprise and/or B2B SaaS organization.
About Vitally:
Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at companies like Zapier, Segment, and Productboard trust Vitally to unify their customer data. We make it possible with our powerful analytics dashboards, intuitive automations, and project management tools that all together make their customer data collaborative, measurable, and actionable for all key stakeholders– from CSMs to CEOs.
We’re a high-growth, VC-backed startup who, at the end of the day, are looking to onboard people who want to have a profound impact on both the business and their own career. How? Working together to build the future of Customer Success.
If you get excited about ownership, autonomy, impact, and quality output — then we’re excited about you. We’re not here to hold your hand, but we’re here to build a great product together.
Benefits & Culture:
- Competitive Salary: We offer a competitive salary given both your experience as well as location (we know some places cost a lot to live!) The salary band for this role starts at $120,000 and increases based on candidate skillset, seniority, and location
- Equity: We want every team member invested in the company’s success and are happy to be generous with equity.
- Benefits:
- 100% of health/dental/vision insurance premiums covered by us for you, your partner, and your dependents.
- 401k with a company match.
- Commuter benefits.
- Unlimited PTO with a minimum we require you to take off. Please relax and recharge!
- Flexible work hours and work-from-home policy.
- WFH stipend to ensure your work environment meets your standards wit (i.e. laptop, monitor, etc).
- Education stipend.
- Culture: We are committed to a productive and respectful work environment. Culturally, the team is extremely friendly, fun, hard-working, intelligent, and mature. That said, while we’re young and scrappy as a team, we don’t believe in building a startup cult. We like each other, we support each other, we’re a focused team that busts our asses at work, and we enjoy hanging out from time to time– but we enjoy having our own lives outside of Vitally.
- Career path: Not only will you learn a ton in this role, but since we’re a small team, there will be plenty of promotion and growth opportunities ahead. Our CS team is growing fast; you will have direct influence on how we move forward.
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by Ronald Barron | Oct 27, 2022 | Uncategorized
Job Description
Title: Senior Customer Advocate, Ethics & Quality
Location: Anywhere in the U.S. (Remote)
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting and the job description below feels like a fit we really should start talking.
We are looking for a Coach Ethics and Quality Advocate to join our growing Customer Support Operations team. This person will partner closely with key internal contributors to investigate customer escalations while providing both Coach Applicants and Coaches with clear guidance on how to resolve the concerns raised. The ideal candidate has a mix of customer service, investigative, and conflict resolution skills.
What you’ll do:
- Support internal stakeholders and BetterUp Coaches to ensure high-quality coaching experiences for every BetterUp member
- Conduct prompt, thorough, and unbiased investigations following the escalation of customer or employee concerns
- Craft responses and interventions that enable our Coaches to be successful, including 1:1 video calls
- Demonstrate the ability to quickly gather information from various sources and stakeholders, document learnings, and formulate recommended next steps. Provide timely communication to relevant parties throughout the investigation process
- Clearly document and track customer interactions, to provide clear insights and feedback loops that drive improvements for our customer experience
- Remain respectful and empathetic in the face of difficult and uncomfortable situations surrounding a quality or ethical concern. You know how to stay calm under pressure.
- Inform long-term solutions to the challenges our customers experience, through data-backed feedback loops
If you have some or all of the following, please apply:
- 2-3 years of experience delivering exceptional customer service in an environment that requires conflict resolution
- 1-2 years of experience providing inbound or outbound phone support
- Great tone of voice and ability to lead empathetic and clear conversations, including difficult situations involving upset customers; you enjoy putting a customer at ease and making their day better
- Strong collaboration and relationship-building skills
- Experience performing audits or other investigative work
- Excellent analytical and creative problem-solving skills, you are driven to dig into the details of a system or process to solve customer problems
- A unique ability to collaborate across diverse audiences – is equally comfortable problem-solving with engineers and communicating solutions to coaches and members
- Exceptionally organized and detail-oriented multi-tasker
- Experience working with Zendesk, Confluence, Jira, Looker and Slack
Benefits:
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
- Access to BetterUp coaching; one for you and one for a friend or family member
- A competitive compensation plan with opportunity for advancement
- Medical, dental and vision insurance
- Flexible paid time off
- Per year:
- All federal/statutory holidays observed
- 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
- 5 Volunteer Days to give back
- Learning and Development stipend
- Company wide Summer & Winter breaks
- Year-round charitable contribution of your choice on behalf of BetterUp
- 401(k) self contribution
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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by Ronald Barron | Oct 27, 2022 | Uncategorized
Job Description
Title: Technical Program Manager
Location: Remote – US
Evolve is a hospitality company with a mission to make renting a vacation home easy for everyone. Thanks to an unapologetic passion for hospitality, we now support tens of thousands of owners across North America. We enjoy earning each guest and owner’s business – all while having some fun along the way. Come join our fast-paced growth-stage culture, while enjoying the support of a well funded company – we’ve raised over $235M in investment capital from world-class investors like Durable Capital, T. Rowe Price, and Allen & Company.
Why this role
Are you energized by collaborating with cross-functional teams to define and build meaningful software that creates business value? Do you love working closely with leadership, product managers, designers and engineers to build world-class solutions?
The Technical Program Manager (TPM) is a key seat that will balance both strategic program facilitation and tactical project support. This role will serve as a bridge between the product and engineering teams to clearly understand the vision and requirements, and ensure the factory can build and deliver on the product vision.
This is a fantastic opportunity to get involved in the travel industry and have an immediate and meaningful impact at one of its fastest-growing companies. If that gets you excited, please read on.
What you’ll do
- Partner with business leaders, the product team, and engineering teams to deliver program initiatives.
- Work closely with the product team to clearly understand roadmaps and leverage knowledge of the engineering team’s skillset and capacity to support the planning process.
- Facilitate a process that translates product roadmaps and high-level objectives into planned, timed, resourced, and executable engineering projects.
- Facilitate technical design and architecture discussions across cross-functional initiatives.
- Collaborate with program leadership to manage constraints and dependencies.
- Drive collaboration with other engineering leaders to curate and actively manage the engineering roadmap.
- Assist with the execution and delivery of technical initiatives, including visibility and transparency related to work in progress (WIP) and planned initiatives.
- Oversee program-level requirements of software design, architecture, and testing.
- Organize and track jobs, clarify project scopes, proactively manage risks, remove blockers, manage project escalations, ruthlessly prioritize tasks, and problem-solve.
- Assist with developing program strategies and implement tactics to follow through on those strategies.
What makes you a great fit
- 5+ years of technical project delivery experience.
- 3+ years experience leading planning, resource management, project lifecycles, and workflows in a dynamic product or engineering organization.
- Experience coordinating teams that are responsible for executing large cross-functional and multi-disciplinary projects.
- Experience supporting and participating in Agile methodologies.
- Experience coordinating and overseeing technical architecture and design related to Salesforce, integration, APIs, and high-volume transactional systems.
- Natural problem-solver – comfortable with managing process, ambiguity, and competing priorities in a fast-paced agile environment.
- Strong verbal and written communication skills, with a sufficient level of technical capability to effectively communicate with engineers and identify technical risks.
- Excellent organizational and interpersonal skills, and experience managing activities across multiple teams.
- Demonstrated track record of delivering complex projects and programs with cross-functional teams.
- Self-motivated and the ability to motivate others.
Location
Evolve has a flexible working environment so teammates can work remotely anywhere in the state of Colorado, in our beautiful downtown Denver office, remotely or a hybrid of both! As we grow, we are working towards opening remote opportunities across the entire U.S. We currently are able to hire across the U.S except in the following locations: California, District of Columbia, Hawaii, New Jersey, New Mexico, and Pennsylvania.
Compensation
For this role our salary range is $109,000 to $125,000, depending on relevant experience
Additional compensation details:
Equity: $25,000 of equivalent RSUs
Total approximate compensation: $115,250 – $131,250
Total Rewards at Evolve
At Evolve, we care for our teammates by supporting their physical, mental, and financial wellbeing through a comprehensive Total Rewards Program.
- Industry competitive pay, including equity in the company for all Evolvers
- Health insurance package options that include 100% employer paid HDHP plan and two PPO plan options for you and your dependents
- Employer-paid dental, and vision, for you and your qualified dependents
- Paid life insurance, short-term disability, and long-term disability coverage
- 401(k) with a 4% match that vests immediately
- PTO, sick days, and paid Parental Leave
- Rich learning and development program for Evolvers
But wait, there’s more optional benefits offered include commuter benefits, pet insurance and travel perks.
About Us
Opportunity: Our leadership and management teams are dedicated to creating meaningful learning and growth opportunities for all Evolvers, as well as providing clear expectations and continuous feedback.
Community: It’s easy to make friends at Evolve. We support maintaining a strong community through our teammate-led groups focused on learning, inclusion, environmental wellness, and more.
Transparency: Every month, our leadership team shares how the company is performing, explaining where we’re headed next, and recognizing team members for jobs well done.
Values: They mean more to Evolve than just bullets on a page, they drive our daily decisions and impact how we work as a hospitality company.
- Earn It
- Build Loyalty One Interaction at a Time
- Communicate Often, Honestly & Directly
- Embrace Change
- Stay Hungry & Humble
- Care
- Be Efficient
- Take Risks
- Learn Every Day
- Have Some Fun Along the Way
Which value sounds the most like you?
Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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by Ronald Barron | Oct 27, 2022 | Uncategorized
Job Description
Title: Engagement Manager Lead, Enterprise
Location: New York, NY; Atlanta, GA; Los Angeles, CA; United States – Remote
About the Team
The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate.
About the Role
As a Manager on the Enterprise team, you will deliver and support an operational game plan for our top strategic partners as well as work cross functionally with marketing, analytics, and product to drive our business forward. You will report into Senior Manager, Enterprise Partnerships on our US Post-Sale Restaurant team in our Enterprise organization. Once our offices reopen, we expect this role to be 100% remote with the opportunity for hybrid work with some time in-office and some time remote.
You’re excited about this opportunity because you will
- Execute the day-to-day off premise strategy for our largest clients
- Use data and insights to sell DoorDash product suite into strategic clients
- Work cross-functionally and serve as the liaison between our clients and DoorDash management, product, support, marketing, and operations teams
We’re excited about you because
- You are a problem solver at core, with a strong bias for action
- You are passionate about using analytics to build insights around problems and opportunities
- You like rolling up your sleeves as much as you like the big picture
- You’re comfortable with a fast pace and several moving parts; we move quick and are defining an entire industry
- You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
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by Ronald Barron | Oct 27, 2022 | Uncategorized
Job Description
Title: Associate Director, Project Management, QuartzBio
Location: Remote, United States
Position Summary:
The Associate Director (AD), Project Management (QuartzBio) will be responsible for leading a team of project managers supporting delivery of QuartzBio SaaS Solutions. The AD will support project managers as they manage the project lifecycle with project timelines, communication flow, and deliverables. The AD will directly and indirectly help build client relationships, manages issues and escalations, and support proactive risk mitigation for the portfolio.
Essential functions of the job include but are not limited to:
- Manage a team of project managers who support delivery of SaaS Solutions to pharma and biotech customers
- Support resource management and monitor utilization for project managers
- Serve as PM oversight or potentially the primary PM on high-profile enterprise client projects
- Contribute to process improvement initiatives and training initiatives for Project Management
- Collaborate with Customer Success function on processes, standards, and workflows for governance, client management, issue/escalation management, and other project management tasks
- Perform root cause analysis and coordinate to obtain resolutions to escalations as needed
- Plan, organize, and manage QuartzBio projects in collaboration with QuartzBio technical teams and SMEs
- Create and maintain action / issue logs, identify risks, and proactively manage completion of assigned tasks
- Develop, implement, and maintain dashboards and reports
- Support reporting for resource and financial forecasts
- Review work product as appropriate
- Other duties as assigned
Qualifications:
Minimum Required:
- Bachelor’s in Information Technology, Life Sciences or related field
- 5 years of experience in project management
Other Required:
- Knowledge of technical workflows for SaaS solutions or software providers
- Knowledge of project and change management and associated methodologies, techniques, and processes
- Knowledge of resource management tools
- Experience as a senior-level project leader capable of handling complex issues and customer relationships
- Experience managing teams and people
- Experience with project management tools and software
- Advanced proficiency with MS Office (Word, Excel, PowerPoint)
- Must be able to read, write, speak fluently and comprehend the English language
Preferred:
- Experience with Smartsheets software
- Experience with Atlassian software (Conflience, Jira)
- Experience with Microsoft Teams and Sharepoint
- Experience with software development and/or implementation of general-purpose software
- PMP certification
Any data provided as a part of this application will be stored in accordance with our Privacy Policy.
Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. 2020 Precision Medicine Group, LLC
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.
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