by Ronald Barron | Dec 9, 2022 | Uncategorized
Job Description
Manager, Website Experience
at Figma
San Francisco or New York or Remote
Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alonecome make with us!
We are looking for a Website Experience Manager to lead our web experience efforts and to help us attract, grow and lead traffic to figma.com, honing our processes and bringing great website experiences to life! You’ll lead a small and growing team that works cross functionally across Figma to develop the figma.com roadmap, which will include GTM support, SEO and content management, CRO and experimentation.
You will partner with our web development team and cross-functionally with several partners to maintain and grow our web marketing presence and develop our traffic via SEO, paid and social channels. You’ll bring both your SEO and CRO expertise to the table and will be developing a process and frameworks for your team and will report out regularly on the progress and metrics for these programs.
You will collaborate with our data and developer teams to ensure that accurate data is set up well as the website scales. Once you develop a deep understanding of our website visitors through data, insights, and cross-functional partnerships across our data, content and research teams, you will craft an overall site strategy along with scalable guidelines on information architecture.
This person will closely partner with content managers and producers, product marketing, paid/SEM teams, content writers, and agency partners to launch, grow and regularly report on our comprehensive and scalable SEO program, providing impact to the whole business. In addition, they will also be running a robust experimentation and conversion rate optimization program.
This is a role for someone that believes in human-centered design as the core of creating extraordinary experiences. That is passionate about how the web presence makes users feel and perceive the product’s value. That has a passion for the web and digital content and are a process fan. That understands and accept the need for clarity and communication. That enjoys working with engineers, designers, marketers, writers and excels in cross functional and sophisticated interpersonal structures. That loves a well optimized web page that sings in every way from its visual design to its messaging and visibility of purpose as well it’s ability to rank and convert. That is a people person and bring decency and thoughtfulness to all your interactions. We can’t wait to meet you.
What you’ll do at Figma:
- Develop and cultivate the Figma.com strategy, roadmap and corresponding programs
- Encourage and lead a team to handle those responsible for the figma.com site and strategic vision of this key web surface and growth lever
- Collaborate with key partners and leaders across the organization to understand business objectives and priorities, document and prioritize their needs, and identify commonalities, efficiencies and strategic opportunities
- Grow our SEO and CRO growth opportunities through frameworks, analysis and hands on leadership
- Work alongside a team of hardworking individuals to grow and optimize our key website journeys, and partner with our growth product team to ensure end to end user experiences are optimized
- Build, lead and track site experiences for campaigns, product initiatives, tests, and always-on programming
- Analyze key web journeys to develop, refine, and implement short and long-term web optimization and experimentation strategies that drive efficiency, from landing pages to UI enhancements
- Report regularly across the company on key web metrics and progress
- Work closely with our web development team, setting the priorities and a framework for balancing intake requests with our strategic web growth roadmap.
- Collaborate with brand, design, research, editorial, product marketing, and other teams to develop and implement the web marketing strategies that drive traffic engagement and conversion through our core user paths
We’d love to hear from you if you have:
- Experience leading others, developing rituals and camaraderie
- Excelled in a sophisticated environment, working on cross-functional programs
- Experience in content strategy and site performance analysis
- Strong understanding of SEO, content strategy and website analytics
- Previous experience working on websites, running many content projects and requests
- Strong ability to prioritize; you’ll run multiple projects with opposing target dates and priorities within the organization
- Ability to engage with executive leaders and running regular, high visibility reports
- Experience in developing processes and working closely with cross functional teams
- Consistent track record of getting large projects effectively off the ground through project management and process creation
- Familiarity and experience with website development and content management systems
- Ability to establish and build links to influence decisions at all levels
- Excel in verbal and written communication, with effective listening and a synergetic demeanor
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Read more about our team
- Investing in Figma: The Decade of Design
- How work is changing at Figma
- Figma’s next product is a multiplayer whiteboard called FigJam
- Software Design Startup Figma Is Now Worth $10 Billion
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.
About Figma
Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development processidea to design to buildand has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.
At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplacewe are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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by Ronald Barron | Dec 9, 2022 | Uncategorized
Job Description
Title: Supervisor, Trust Quality Insights
Location: United States
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The community you will join:
The Supervisor, Trust Quality Insights is responsible for the reporting and insights related to all Trust functions and the team responsible for producing these reports. They will work closely with the Manager of Quality Insights to make sure all reports have a standard process and root cause analysis is done similar across Community Support and Trust. Key accountabilities include managing the Trust Insights Leads, the delivery of relevant and actionable insights by service tier for Trust, ensuring that reports align with the root cause analysis framework, and higher level reports on quality to the Head of Trust Operations.
The difference you will make:
This person will be accountable for the people management of the Trust insights groups. In addition, they are accountable for the delivery and improvement of Trust insights and tracking and driving quality performance across our Trust tiers. They ensure Trust Service Managers are provided with regular and actionable insights from the quality program.
A typical day:
- Ensure the Trust Insights Leads, and Vendor Partners are adopting the root cause analysis and reporting framework set by the Global Quality Insights Lead.
- Define and implement regular and actionable reporting to Trust Managers and the head of Trust Operations as well as implementing new tiers of reporting for Trust as needed.
- Managing performance and career growth for the Trust Insights Leads.
- Ensure that the team tracks and measures impact of recommended insights being implemented by the operation.
- Reporting on Quality program for Global QBRs, and MBRs supporting trust. All-Hands input and any other reports agreed as needed by the business
- Ensure that the quality monitoring framework remains aligned to the OCM roadmap and business priorities and that changes are rolled out in a timely and effective manner.
- In collaboration with Shared Service peers and Service managers, create and maintain a process of tight linkage between Quality Insights and Continuous improvement actions.
- People leadership of the insights analysts ensuring coaching, skills development and to drive actionable Quality insights within the Community Support Service model
Your expertise:
- Strong project management skills, program management, and people management skills
- Experience creating and delivering reports to leadership groups
- Strong communication, presentation, and people management skills
- Deep understanding of Quality management in an Operations environment based on industry best-practices such as COPC.
- May have 4+ years in Trust Operations with industry best practices related to risk and identity.
- Analytical thinking and ability to make decisions based on insights and analytics
- Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment.
- Frequent travel required (up to 25%)
- Role model core values to colleagues and direct reports in how you do your job each day.
- May have 4+ years experience in an Operations environment and 2+ in a people leadership position
- Relevant Quality program management experience required, preferably within a Customer Operations team.
- SQL, COPC certification, familiarity with six sigma, understanding of statistics and polling methodologies
- Experience with outsourced vendor operations
How we’ll take care of you:
Our job titles may span more than one career level. The starting base pay for this role is between $118,000.00 and $148,000.00. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Where you’ll be located:
This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our commitment to inclusion & belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
APPLY HERE
by Ronald Barron | Dec 9, 2022 | Uncategorized
Job Description
Title: Staff Data Scientist – Inference, Quality & Community
Location: United States
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Airbnb is one of the world’s largest marketplaces for unique, authentic places to stay and things to do, offering over 7 million accommodations and 40,000 handcrafted activities, all powered by local hosts. With more than half a billion guest arrivals to date, and accessible in 62 languages across 220 countries and regions, Airbnb promotes people-to-people connection, community and trust around the world.
The Community you will join:
Airbnb is a global platform that connects travelers and hosts from over 81,000 cities. Our mission is to enable a world where anyone can belong anywhere. To ensure the success of our mission we need to build a platform where guests and hosts can trust one another and trust Airbnb to be a reliable, high quality platform for exceptional travel experiences.
The difference you will make:
The Quality & Community Data Science team works to understand and measure the quality of travel experiences, guests, and hosts, design levers to improve quality, and measure and drive strong relationships in our marketplace.
A typical day:
- We are looking for a passionate data scientist to work centrally within the team, with an initial focus on:
- Creating a scientific framework to evaluate and rank investment in new signals of trip quality.
- Identifying greatest opportunities for new quality signals and lead their development.
- Partnering cross-functionally with engineering, product, and user research to inform data-driven product development, as well as with other data science teams to drive a common understanding of quality measurement.
- Providing technical mentorship to other data scientists, ensuring a high level of scientific rigor.
Your expertise:
- 5+ years of relevant industry experience and a Master’s degree or PhD in a quantitative field
- Expert in at least one programming language for data analysis (Python or R) and SQL
- Experience with causal inference and machine learning techniques
- Experience with developing novel model-based metrics
- Proven ability to succeed in both collaborative and independent work environments
- Proven ability to communicate clearly and effectively to audiences of varying technical levels
Preferred unique skill-sets:
- Experience working on a consumer product or marketplace, especially related to quality
- Experience in working with unstructured and third party data
- Experience with an ETL framework like Airflow
- Experience with technical mentorship of other data scientists
How we’ll take care of you:
Our job titles may span more than one career level. The starting base pay for this role is between $180,000 and $245,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Your Location:
This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our commitment to inclusion & belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
APPLY HERE
by Ronald Barron | Dec 9, 2022 | Uncategorized
Job Description
Title: Senior Product Manager – Growth
About Ancestry:
When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. Our talented team of scientists, engineers, genealogists, historians, and storytellers is dedicated to empowering customers around the world from all backgrounds on their journeys of personal discovery.
With more than 30+ billion digitized global historical records, 125+ million family trees, and 22+ million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives. Passionate about dedicating your work to enriching people’s lives? You belong at Ancestry.
Ancestry’s Product Growth organization is seeking a Senior Product Manager, Growth to help lead our new user onboarding flow. Experimenting with the new user experience is one of the most impactful levers of the product. As an owner of the flow, you could quickly make an impact. The Product Growth team owns other levers, such as the freemium product. Our team’s purpose is to always push the envelope of what is best for the customer. We move fast – running both big and small experiments.
If you have an analytical mindset and enjoy obsessing over iterating the best experience for users, you could be a fit for the Growth team.
What You’ll Do:
- In close collaboration with the Product Analytics team, you will analyze significant amounts of data to identify the biggest opportunities to solve customer needs and drive business impact.
- You will work closely with the User Research team to identify the why in our quantitative data and form strong hypotheses on how we could help customers. We learn fast and work on a high volume of experiments.
- You will be responsible for continuing to feed into our experimentation velocity of generating as many ideas and scoping experiments with Design and Engineering teams to learn as fast as possible.
Who You Are:
- At least 2-3+ years of product management and/or growth marketing experience is preferred
- Or if you have 2-3+ years of experience working business or product analytics, user experience (UX) product management, or similar role(s) on customer-facing web properties
- Ability to perform quantitative and qualitative research to identify product opportunities and prioritize your roadmap
- Experience leading optimization programs that embrace a customer-centric approach to identifying product needs, a continuous cycle of iterative design, product ideation & testing: designing roadmaps, A/B testing, analysis, generating insights, calculating business impact
- Ability to capture insights from growth experiments successes and failures, and communicate to a broader team
- Ability to challenge all members of a cross-functional team (engineering, design, analytics, marketing, etc.) to think boldly and creatively and then to funnel that energy into concrete products and execution plans
APPLY HERE
by Ronald Barron | Dec 9, 2022 | Uncategorized
Job Description
Privacy Program Manager
Location: Remote US
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
Affirm, Inc., seeks a hands-on and talented privacy professional to join its lean and mighty Legal team as a Privacy Program Manager. Based in San Francisco, this individual will report to the Director, Managing Counsel: Privacy, Trust, and Partnerships, and will support the continued development of Affirm’s privacy program. Come join us in our mission to change consumer finance through better technology, lower costs, and increased transparency while providing the best customer experience!
What You’ll Do
- Provide key strategic and implementation support for the Privacy Team to shape and influence a culture of privacy throughout Affirm and further embed privacy by design principles into our products and services.
- Partner with the Director, Managing Counsel: Privacy, Trust, and Partnerships to design and implement a best in class global privacy program and guide the business in execution, implementation and the scaling of the program across Product, Security, Compliance, Marketing, Legal and HR functions.
- Collaborate with Affirm’s Product, Data, Security and Sales teams to build privacy by design into our products and services.
- Support Legal and Compliance teams to measure and document privacy compliance by assisting in the development and implementation of global control frameworks, referencing the laws of the U.S., Canada, and other jurisdictions as Affirm continues to expand its global footprint.
- Partner with Affirm’s Compliance team to devise and build measurable and scalable processes for demonstrating privacy compliance including privacy impact assessments.
- Participate in thought leadership keeping Affirm at the forefront of the evolving regulatory landscape, and help create a thought leadership presence for Affirm with respect to privacy practices in the financial services sector.
- Manage program and project teams including internal and external resources.
- Detail and track program scope, deliverables, resources and budgetary needs.
- Form strong working relationships with industry peers.
What We Look For
- Bachelor’s degree; Advanced degree a plus.
- 4+ years of program management experience.
- 4+ years of experience in privacy compliance.
- Fundamental project management skills (e.g. project charters, trackers, timelines, and reports).
- Privacy certifications (e.g. CIPP, CIPT, or CIPM).
- Experience working for technology companies, in-house privacy teams, or consulting firms.
- Sophisticated Microsoft Office and GSuite skills (e.g. Word, PowerPoint, Excel, Docs, Sheets, and Slides).
- Proficiency with project management practices, workflow tools and methodologies (e.g. JIRA, Confluence).
- Highly disciplined, able to make independent decisions and work with limited supervision while excelling in a fast-paced, dynamic and demanding environment
- Inquisitive nature and comfort challenging current practices
- Experience in leading and delivering cross-functional initiatives, with the ability to collaborate with business and functional experts to provide risk assessment guidance, recognize risks and design enhancements
- Strong people management and leadership skills
- Excellent verbal and written communication skills with the ability to present sophisticated issues in a clear and persuasive manner
- Passion for improving consumer credit products and customer experiences
Location – Remote U.S.
Grade: USA29
Please note that visa sponsorship is not available for this position.
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
[For U.S. Candidates] All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account. The grade for this position is noted above and in accordance with various U.S. pay transparency laws, we provide the base pay range and benefits for our U.S.-based positions in the links below:
Jobs in Grades 21-54: shorturl.at/H0124
Jobs in Grades 61-74: shorturl.at/kK015
If you got this far, we hope you’re feeling excited about this role. Even if you don’t feel you meet every single requirement, we still encourage you to apply. We’re eager to meet people who believe in Affirm’s mission and can contribute to our team in a variety of ways not just candidates who check all the boxes.
Inclusivity:
At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2021 DEI Report.
We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
By clicking “Submit Application,” you acknowledge that you have read the Affirm Employment Privacy Policy, or the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
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