by Ronald Barron | Jan 11, 2023 | Uncategorized
Job Description
Title: Technical Support Representative
Location: United States
Overview
Are You Looking for What’s Next in Your Career?
New Job
New Beginning
New You
Our support representatives provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.
What Your Virtual Work Environment Looks Like
- A private workspace with locked door in your permanent residence
- Quiet environment free of background noise and interruptions
- A secure workspace free from cell phones/video devices
- Arrangements for dependent care and other obligations
What You’ll Love About Us
- Starting pay of $17.85 with increased compensation to $18.74 with successful advancement to level 2 (Based on business needs, performance, and attendance metrics)
- Earning potential up to $21.45 after successful advancement through additional queues
- Options for medical, dental, and vision coverage.
- Explosive growth opportunities with 99% of promotions internally, opportunities to join our Quality Assurance, Training and Leadership teams
What We’ll Love About You
- Regular, consistent, and punctual attendance
- Must be able to work a full-time schedule, 38 hours a week at minimum, including nights, weekends, holidays, variable schedule(s) and overtime as necessary
- Must be able to work a shift between the hours of 8am 1am ET. Your shift will be determined based on business need and will be confirmed at the time of offer
- Must be able to work in a fast paced, structured, dynamic environment and high transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
- Possess a strong work ethic with a stable work history
- Great communication skills
- Desire a long-term career with growth
- Openness to feedback and willingness to improve
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
Responsibilities
You’ll interact with up to 5 customers at a time using various media channels; those channels may include inbound calls, inbound chats, or outbound calls, as dictated by business need. You will be expected to start by supporting the level 1 queue and quickly enhancing your skillset by supporting more advanced queues. These enhanced skill sets typically take place within 60 days of employment. Further skillset enhancements into second level support may be required based on business needs.
- Locating music, apps, and movies on various devices
- Billing issues
- Fraud management
- Product feature inquiries
- Resolving username and password difficulties
- Troubleshooting email, wi-fi connectivity and web browser issues
- Navigating customers through various apps
- Data back-up, sharing & synchronization troubleshooting
- Verifying proper hardware and software configuration and set up
- Diagnosing and resolving issues including internet connectivity, email, application downloads, and more
Qualifications
- High School Diploma or GED
- Must be 18 years or older except where prohibited by law
- Minimum 6 months of customer service experience
- Legal authorization to work in the US
- High speed internet services
APPLY HERE
by Ronald Barron | Jan 11, 2023 | Uncategorized
Job Description
Title: Senior Specialist, Knowledge Management
Location: Remote – US except in California, District of Columbia, Hawaii, New Jersey, New Mexico and Pennsylvania
At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.
Why this role
Evolve is looking for a Senior Specialist, Knowledge Management to join our rapidly growing team and help enable teammate success by ensuring the right knowledge is getting to the right people at the right time and in the right ways. The Senior Specialist, Knowledge Management will work across all teams in the organization to develop and organize materials for continuous learning opportunities for all Evolvers, with a specific focus on customer-facing teams. In this role you will develop standards and templates for internal knowledge documentation and be a stakeholder in the content management processes. As a part of Evolve’s Learning & Development department, you’ll have the opportunity to collaborate with other learning professionals and cross-functional partners across the business to amplify the potential of every Evolver.
This is an exciting role for someone with experience launching and administering knowledge management systems and solutions in a rapidly scaling environment. You will get to experience a variety of different learning mediums and projects throughout the organization, while developing and implementing innovative, creative, and effective ways to strategically capture and share knowledge, leverage good practices, and improve the effectiveness of learning programs.
What you’ll do
- Document and share learning and knowledge resources, ensuring that the right knowledge is getting to the right people at the right time (and in the right way)
- Scope and implement lasting knowledge management solutions to enable customer-facing teams across the business
- Support change management and adoption of new customer-facing policies and procedures by identifying relevant existing resources, involving key stakeholders, and consulting on roll out plans and enablement strategy
- Work with customer-facing teams to ensure all SOPs (standard operating procedures) are maintained and kept up to date in a rapidly changing environment
- Partner with subject matter experts to enable ongoing knowledge management best practices (e.g. auditing, updating, and organizing SOPs)
- Audit knowledge resources and SOPs for quality, accuracy and effectiveness
- Collaborate cross-functionally to develop training materials that support company-wide and team-specific learning modules
- Create and evolve knowledge management user experience (UX) to best support learner needs
- Ensure all knowledge resources and templates are created and maintained in alignment with Evolve brand standards
- Identify and curate relevant learning & enablement content
- Think outside the box identify and share more creative, efficient and effective ways to engage audiences and facilitate knowledge sharing and collaboration
- Get things done in a rapidly changing and growing environment, ensuring that quality work is delivered on time
What makes you a great fit
- 5+ years of relevant knowledge management or organizational learning experience required; learning and training experience in hospitality, travel, or highly seasonal roles preferred
- Experience launching and/or administering a knowledge management system from the ground up; content management platform experience a plus
- Proven success bringing order to chaos, streamlining knowledge resources and processes with a clear sense of learner needs and knowledge management best practices
- Excellent writing, interpersonal, and oral communication skills with proven ability to write, edit and organize thoughts in a clear, concise and well-organized manner
- Exceptional attention to detail with the ability to thrive in a fast-paced and dynamic environment, demonstrating a sense of urgency and ownership
- Skilled at pulling information from multiple sources and organizing for easy access
- Ability to adapt to change and make necessary recommendations
- Ability to work both independently and within a team-oriented environment
- Believe in and embody our 10 Core Values
Location
We currently are able to hire throughout the U.S except in the following states: California, District of Columbia, Hawaii, New Jersey, New Mexico and Pennsylvania. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both!
Compensation
For this role our salary range is $67,000 – $77,000, depending on relevant experience
How we reward Evolvers
Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work.
Financial
- Industry competitive pay, including equity in the company for all Evolvers
- 401(k) with a 4% match that vests immediately
Family
- 6 weeks of paid parental leave for birth and non-birth parents
- Infertility coverage
- Child care discounts and locator support
- Pet insurance to cover your furry children
Well-being
- Comprehensive health plans that include a 100% employer paid option for you and your family
- 100% employer-paid dental and vision for you and your family
- 8 free mental health visits
Unplug and Explore
- Take some time away from work with generous PTO, sick, holidays, and a personal holiday to celebrate what’s more important to YOU
- Annual Evolve travel credit after 1 year
- Discounts to stay at Evolve properties
Learn Every Day
- World class onboarding programs
- Learning and development opportunities
APPLY HERE
by Ronald Barron | Jan 10, 2023 | Uncategorized
Job Description
Senior Website Support Project Manager / Producer
REMOTE
Wilmington, Delaware, United StatesProject ManagementFull timeDEL-104 – Sr. Project Manager
OVERVIEW APPLICATION
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Description
This position is open to applicants in the US and Canada
ABOUT OUR COMPANY
Kanopi Studios is a Design, Development & Support Agency with a fully distributed team of people who are experts in Drupal & WordPress.
Our clients have a mission; we design, build and support websites that help their mission thrive.
But we want our employees to thrive as well. Because our team members do great work for great clients, Kanopi works hard to support them in their careers as they continue to create a better web.
As a result, our business continues to grow, and so must our team. We’re excited to announce this opportunity to join our team as a Senior Website Support Project Manager.
ABOUT THE JOB
As a Senior Support Project Manager, your typical day may include:
- Working with developers to understand technical concepts, and translating those concepts into layman’s terms for our clients.
- Overseeing multiple clients and projects, and the Kanopi developers and UX/UI resources that support them
- Leading the onboarding of existing accounts transitioning from Build, and the kickoff of new accounts joining Support
- Understanding a client’s business needs and being able to clearly convey those to Kanopi team members
- Facilitating regular meetings with clients; articulating next steps, demonstrating new features and functionality, and proactively identifying needs
- Curating a backlog of work for each project; ensuring project teams have the clear information they need, working with clients to fill in any gaps, and prioritizing as needed
- Identifying and sharing potential larger projects with the Management team or strategically determining when a larger initiative would be beneficial for the account
- Personally handling “quick win” WordPress or Drupal site configurations and content entry prior to escalating to the development team.
- Critically evaluating tasks to ensure the ask is the right solution
- Expediting urgent requests or needs, and prioritizing work accordingly
- Carefully monitoring budgets and timelines to ensure tasks are completed on-budget, and on-time; keeping clients and Kanopi management in the know by reporting with hours and progress updates on a regular basis
- Working with clients and project teams to remove barriers to completing work
- Explaining complex technical concepts to clients using clear non-technical language
- Forecasting and resourcing appropriate Kanopi team members based on a project’s needs; including front-end/back-end developers, UX strategists, and designers
- Gaining a deep understanding of the clients’ web properties you manage to anticipate and recommend appropriate needs to clients
- Reviewing completed work (designs, documents, development work) to ensure a standard or quality before clients review
- Demonstrating good time management skills to stay on top of your workload and the team members’ you are managing
- Learning to sense impending burnout in developers and yourself, and proactively prevent this
- Knowing when to push back on behalf of Kanopi’s best interests, and when to escalate situations to the attention of Management
- Maintaining a calm demeanor when in stressful or high-pressure situations
- Assisting in the overall process of making the company awesome by building repeatable patterns for success and happiness.
ABOUT THE COMPENSATION & WORK REQUIREMENTS
This is a full-time position. The salary range for this position is $75,400-$105,600 – the range is broad, but it is commensurate with experience, aligned with current members of our team with similar experience, and may shift a bit depending on your geographic location. This is a 100% remote role, but you must live and be able to work in the US or Canada.
NOW… LET’S TALK ABOUT YOU!
Requirements
We are looking for candidates who…
- Have agency Project Management experience working with Drupal and/or WordPress (Drupal is strongly preferred for this open position)
- Have experience troubleshooting bugs, working with site configurations, and understand key features and functionality within Drupal and WordPress
- Have experience managing a web build project throughout its full life cycle
- Have experience managing and working with distributed project teams
- Have experience forecasting development project resources
- Understand core aspects of managing content within Drupal and WordPress
- Have used ticketing systems to outline, prioritize, and queue work for development teams
- Can demonstrate an ability to set priorities and communicate changes to both the development team and account manager
- Can work well under pressure within a fast-paced environment on multiple projects
- Have the ability to manage the day-to-day delivery of engagements, risk mitigation, issue tracking, change management, and escalations
- Possess strong problem-solving abilities, intelligence, initiative, and the ability to thrive under pressure
- Have a passion for the web, for open source development, and for working with a bunch of fun, humorous people
- Have excellent interpersonal and communication skills
- Possess an awareness of best practices with respect to performance, configuration, and development
At Kanopi, we believe a variety of backgrounds, experiences, and voices make for a better workplace. We strongly and enthusiastically encourage people of color, individuals who identify within and beyond the LGBTQ+ spectrum, women, and people with disabilities to apply.
APPLY HERE
by Ronald Barron | Jan 10, 2023 | Uncategorized
Job Description
Title: Senior Manager, iOS Development
Location: Remote; New York City; State College, PA; or Montreal, Canada
AccuWeather
Position: Sr. Manager, iOS Development
Full-Time
Location: Remote (US & Canada)
COMPANY
AccuWeather, recognized and documented as the most accurate source of weather forecasts and warnings in the world, has saved tens of thousands of lives, prevented hundreds of thousands of injuries and tens of billions of dollars in property damage. With global headquarters in State College, Pennsylvania, and other offices around the world, AccuWeather serves more than 1.5 billion people daily to help them plan their lives and get more out of their day through innovative digital media properties, such as AccuWeather.com and mobile, as well as AccuWeather For Business (AFB), radio, television, newspapers, and the 24/7 AccuWeather Network.
Additionally, AccuWeather produces and distributes news, weather content, and video for more than 180,000 third-party websites. Among AccuWeather’s many innovative and award-winning features free to the public are MinuteCast Minute by Minute forecasts with Superior Accuracy . Further, AccuWeather serves more than half of Fortune 500 companies and thousands of businesses globally.
SUMMARY
AccuWeather is seeking a highly technical leader with excellent operational and interpersonal skills and expertise in mobile applications and platforms to join the Technology leadership team as a Sr. Manager, iOS Development. Someone who likes to engineer breakthrough customer experiences, bring simplicity to software engineering, and drive quality throughout their team.
As the Senior Manager, iOS Development, you’ll lead a high performing development team to deliver complex mobile app, wearable, and advertising platforms, and drive cutting-edge technologies and quality into AccuWeather’s products. We are looking for someone who is technically strong, energetic, collaborative, and passionate about software architecture and design.
Remote candidates in Canada and the United States are being considered for this exciting opportunity
- AccuWeather will consider remote candidates in the following US States: CA, CO, CT, DE, DC, FL, GA, IL, IN, KS, KY, MD, MN, MO, NE, NV, NJ, NY, NC, OH, OK, PA, SC, SD, TN, TX, UT, VA, WA, WI, and WY
RESPONSIBILITIES
- Leads, manages, and grows team of iOS focused software engineers
- Works with team to design, develop, and support iOS solutions
- Champions automation, continuous improvement, and agile methodologies
- Ensures skillsets are being used effectively to solve the right problems across the team
- Identifies and removes roadblocks to success
- Reports to business partners and leadership on activities, risks, and issues on key projects
- Facilitates team communications and leads discussions across the team and functional groups
- Assigns areas of ownership; ensures resources have clear priorities and adequate resources
- Collaborate with Product, Technology, and Design to deliver innovative experiences
- Coaches team members to progress career goals and personal development goals
- Attracts and retains diverse, high performing, software engineering leaders and individuals
QUALIFICATIONS
- BS/BA in related discipline with 7+ years’ experience and 5+ years’ management experience
- Recognized SME in iOS development, technical design, and producing deliverables
- Possess a deep understanding of and experience developing with iOS technologies including Swift and Objective-C
- Deep familiarity with global, large-scale applications
- Experience managing teams in an Agile software delivery environment
- Experience leading or managing major projects or programs within department or functional area with significant business impact
- Displays a high level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and inter-departmental challenges
- Ability to make prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes
- Self-driven; strong problem-solving skills; adaptable, proactive, and willing to take ownership
- Strong verbal and written communication skills; excellent collaboration, reporting, and analytical skills
- Experience developing software using industry standard tools and services
- Willingness and ability to create and adapt to new technologies
AccuWeather is proud to be an Equal Opportunity/Affirmative Action Employer. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEO is the Law poster here and its supplement here. The pay transparency policy is available here.
APPLY HERE
by Ronald Barron | Jan 10, 2023 | Uncategorized
Job Description
Title: QA Test Automation Engineer
Location: Remote, US
About Presence
Presence is the leading provider of online speech and occupational therapy, behavioral and mental health services and software for K-12 districts for children with special needs. We are dedicated to ensuring that all students in the preK-12 education system receive the special education related services they need to grow and thrive. We supply exceptional teletherapy tools and software for providers to serve and support students and schools. Founded in 2009, we are a growth stage company backed by Spectrum Equity, TPG’s The Rise Fund, Bain Capital’s Double Impact Fund and Catalyst Investors. We currently have 250+ employees and 2,000+ clinicians working in our network. We are a remote-first workforce with headquarters in NYC, serving schools nationwide.
Why is this role important?
Test Automation for QA reduces repeated manual testing and ensures that regression testing is completed for every release. Presence QA focuses on usability as well as functionality. Test automation will cover both functionality, user acceptance testing, boundary and negative testing, and complex data dependency scenarios. The goal for test automation is to be able to have tests be comprehensive so that every release goes out with a very high degree of confidence that the features for our users continue to work well with minimal surprises.
What will you do at Presence?
- Create a test automation framework: work with stakeholders to draft a requirements proposal for review and approval; implement a skeleton framework with example use cases for review; and complete the framework according to feedback from stakeholders
- Develop and maintain test data creation tool by working with backend developers
- Working with the QA team to write test cases that cover functional, negative, boundary, and UI expectations for test automation
- Maintaining a track record of test runs, updating test cases that have been impacted by feature changes, and working with software developers on ways to improve test automation
- Create test runs that focus on the features, user scenarios and appropriate regression testing, which will require understanding the spectrum, context and related features
- Do test runs and provide test results feedback to the QA and development teams
- Train and mentor QA engineers in writing additional test automation test cases using the framework
What are we looking for?
- 4+ years experience testing software, being involved in the software development process and with release engineering processes doing functional, regression, and UI testing.
- 4+ years strong programming experience, preferably in JavaScript, and/or Python, with experience in current testing tools, e.g., Playwright, Cypress, etc.
- Development experience using the primary software engineering principles of modularity, reusability, abstraction, etc
- 2+ years experience specifically implementing test automation frameworks from the ground up using automation tools such as Playwright or Cypress
- Experience with writing SQL queries and working with graphQL or other web based APIs required. Experience with AWS is highly desired.
- As communication is key to conveying your work, you need to be able to have excellent verbal and written communications skills
- Work well autonomously, in cross-functional teams, and in a distributed workforce
- A startup-person: hands-on, proactive, sees their role as more than just a job
- Having a keen eye for details and patterns, as well as being analytical, creative, and imaginative about how the software should and shouldn’t work–finding what shouldn’t be there
- Desirable: experience working with Postman, Behavior driven development (Cucumber)
What will help you succeed in this role?
- Passion for problem solving independently while also collaborating within and across teams
- Exceptional written and verbal communication skills demonstrated through slack, video conference calls, and internal meetings
- Exceptional time management and prioritization skills
- Capacity to try new systems and iterate to make improvements to adjust to changing conditions and information
- Lead with operational excellence and a growth and proactive mindset, in a mission-driven environment
- Inspire and model creativity and resourcefulness
- Promote team morale
What are some of the benefits we offer?
- Comprehensive Medical Coverage include Dental and Vision
- Flexible PTO
- 11 Company Paid Holidays
- Benefits Package: including 401K savings plan and access to an Employee Assistance Program.
- $500 home office stipend
- Paid Life insurance, AD&D. and disability benefits
- Paid parental and caregiving leave
- Eligibility to apply for a Professional Development Scholarship.
- Inclusive Culture: We are intentional about creating a culture that is fun and inclusive.
This role is also eligible to participate in Presence’s equity plan subject to the terms of the applicable plans and policies.
An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions.
$110,000.00-$160,000.00
Where is this position located?
- Presence is headquartered in New York with our clients located throughout the U.S.
- This is a remote position
- This position reports to the Director of Quality Assurance
- This position may require additional travel for special projects, offsites, and events.
- All employees commit to being available on-camera for our Core Working Hours, noon-5 pm EST M-F.
APPLY HERE
