Job Description

Title: Senior Specialist, Knowledge Management

Location: Remote – US except in California, District of Columbia, Hawaii, New Jersey, New Mexico and Pennsylvania

At Evolve we’re a hardworking team serious about hospitality. Our teams work every day to make vacation rental easy for everyone from our owners who trust Evolve to build their business to our guests who rest easy with every stay to our Evolvers who make this difference a reality. Our values anchor our daily decisions and interactions with our customers, communities, and each other. Join our inclusive culture in one of the most rapidly-growing segments in travel. Find your home at Evolve.

Why this role

Evolve is looking for a Senior Specialist, Knowledge Management to join our rapidly growing team and help enable teammate success by ensuring the right knowledge is getting to the right people at the right time and in the right ways. The Senior Specialist, Knowledge Management will work across all teams in the organization to develop and organize materials for continuous learning opportunities for all Evolvers, with a specific focus on customer-facing teams. In this role you will develop standards and templates for internal knowledge documentation and be a stakeholder in the content management processes. As a part of Evolve’s Learning & Development department, you’ll have the opportunity to collaborate with other learning professionals and cross-functional partners across the business to amplify the potential of every Evolver.

This is an exciting role for someone with experience launching and administering knowledge management systems and solutions in a rapidly scaling environment. You will get to experience a variety of different learning mediums and projects throughout the organization, while developing and implementing innovative, creative, and effective ways to strategically capture and share knowledge, leverage good practices, and improve the effectiveness of learning programs.

What you’ll do

  • Document and share learning and knowledge resources, ensuring that the right knowledge is getting to the right people at the right time (and in the right way)
  • Scope and implement lasting knowledge management solutions to enable customer-facing teams across the business
  • Support change management and adoption of new customer-facing policies and procedures by identifying relevant existing resources, involving key stakeholders, and consulting on roll out plans and enablement strategy
  • Work with customer-facing teams to ensure all SOPs (standard operating procedures) are maintained and kept up to date in a rapidly changing environment
  • Partner with subject matter experts to enable ongoing knowledge management best practices (e.g. auditing, updating, and organizing SOPs)
  • Audit knowledge resources and SOPs for quality, accuracy and effectiveness
  • Collaborate cross-functionally to develop training materials that support company-wide and team-specific learning modules
  • Create and evolve knowledge management user experience (UX) to best support learner needs
  • Ensure all knowledge resources and templates are created and maintained in alignment with Evolve brand standards
  • Identify and curate relevant learning & enablement content
  • Think outside the box identify and share more creative, efficient and effective ways to engage audiences and facilitate knowledge sharing and collaboration
  • Get things done in a rapidly changing and growing environment, ensuring that quality work is delivered on time

What makes you a great fit

  • 5+ years of relevant knowledge management or organizational learning experience required; learning and training experience in hospitality, travel, or highly seasonal roles preferred
  • Experience launching and/or administering a knowledge management system from the ground up; content management platform experience a plus
  • Proven success bringing order to chaos, streamlining knowledge resources and processes with a clear sense of learner needs and knowledge management best practices
  • Excellent writing, interpersonal, and oral communication skills with proven ability to write, edit and organize thoughts in a clear, concise and well-organized manner
  • Exceptional attention to detail with the ability to thrive in a fast-paced and dynamic environment, demonstrating a sense of urgency and ownership
  • Skilled at pulling information from multiple sources and organizing for easy access
  • Ability to adapt to change and make necessary recommendations
  • Ability to work both independently and within a team-oriented environment
  • Believe in and embody our 10 Core Values


We currently are able to hire throughout the U.S except in the following states: California, District of Columbia, Hawaii, New Jersey, New Mexico and Pennsylvania. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both!


For this role our salary range is $67,000 – $77,000, depending on relevant experience

How we reward Evolvers

Evolvers have access to highly competitive benefits and rewards that support their whole well-being so they can focus on bringing their best selves to work.


  • Industry competitive pay, including equity in the company for all Evolvers
  • 401(k) with a 4% match that vests immediately


  • 6 weeks of paid parental leave for birth and non-birth parents
  • Infertility coverage
  • Child care discounts and locator support
  • Pet insurance to cover your furry children


  • Comprehensive health plans that include a 100% employer paid option for you and your family
  • 100% employer-paid dental and vision for you and your family
  • 8 free mental health visits

Unplug and Explore

  • Take some time away from work with generous PTO, sick, holidays, and a personal holiday to celebrate what’s more important to YOU
  • Annual Evolve travel credit after 1 year
  • Discounts to stay at Evolve properties

Learn Every Day

  • World class onboarding programs
  • Learning and development opportunities