Job Description

Senior Website Support Project Manager / Producer


Wilmington, Delaware, United StatesProject ManagementFull timeDEL-104 – Sr. Project Manager


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This position is open to applicants in the US and Canada


Kanopi Studios is a Design, Development & Support Agency with a fully distributed team of people who are experts in Drupal & WordPress.

Our clients have a mission; we designbuild and support websites that help their mission thrive.

But we want our employees to thrive as well. Because our team members do great work for great clients, Kanopi works hard to support them in their careers as they continue to create a better web.

As a result, our business continues to grow, and so must our team. We’re excited to announce this opportunity to join our team as a Senior Website Support Project Manager.


As a Senior Support Project Manager, your typical day may include:

  • Working with developers to understand technical concepts, and translating those concepts into layman’s terms for our clients.
  • Overseeing multiple clients and projects, and the Kanopi developers and UX/UI resources that support them
  • Leading the onboarding of existing accounts transitioning from Build, and the kickoff of new accounts joining Support
  • Understanding a client’s business needs and being able to clearly convey those to Kanopi team members
  • Facilitating regular meetings with clients; articulating next steps, demonstrating new features and functionality, and proactively identifying needs
  • Curating a backlog of work for each project; ensuring project teams have the clear information they need, working with clients to fill in any gaps, and prioritizing as needed
  • Identifying and sharing potential larger projects with the Management team or strategically determining when a larger initiative would be beneficial for the account
  • Personally handling “quick win” WordPress or Drupal site configurations and content entry prior to escalating to the development team.
  • Critically evaluating tasks to ensure the ask is the right solution
  • Expediting urgent requests or needs, and prioritizing work accordingly
  • Carefully monitoring budgets and timelines to ensure tasks are completed on-budget, and on-time; keeping clients and Kanopi management in the know by reporting with hours and progress updates on a regular basis
  • Working with clients and project teams to remove barriers to completing work
  • Explaining complex technical concepts to clients using clear non-technical language
  • Forecasting and resourcing appropriate Kanopi team members based on a project’s needs; including front-end/back-end developers, UX strategists, and designers
  • Gaining a deep understanding of the clients’ web properties you manage to anticipate and recommend appropriate needs to clients
  • Reviewing completed work (designs, documents, development work) to ensure a standard or quality before clients review
  • Demonstrating good time management skills to stay on top of your workload and the team members’ you are managing
  • Learning to sense impending burnout in developers and yourself, and proactively prevent this
  • Knowing when to push back on behalf of Kanopi’s best interests, and when to escalate situations to the attention of Management
  • Maintaining a calm demeanor when in stressful or high-pressure situations
  • Assisting in the overall process of making the company awesome by building repeatable patterns for success and happiness.


This is a full-time position. The salary range for this position is $75,400-$105,600 – the range is broad, but it is commensurate with experience, aligned with current members of our team with similar experience, and may shift a bit depending on your geographic location. This is a 100% remote role, but you must live and be able to work in the US or Canada.



We are looking for candidates who…

  • Have agency Project Management experience working with Drupal and/or WordPress (Drupal is strongly preferred for this open position)
  • Have experience troubleshooting bugs, working with site configurations, and understand key features and functionality within Drupal and WordPress
  • Have experience managing a web build project throughout its full life cycle
  • Have experience managing and working with distributed project teams
  • Have experience forecasting development project resources
  • Understand core aspects of managing content within Drupal and WordPress
  • Have used ticketing systems to outline, prioritize, and queue work for development teams
  • Can demonstrate an ability to set priorities and communicate changes to both the development team and account manager
  • Can work well under pressure within a fast-paced environment on multiple projects
  • Have the ability to manage the day-to-day delivery of engagements, risk mitigation, issue tracking, change management, and escalations
  • Possess strong problem-solving abilities, intelligence, initiative, and the ability to thrive under pressure
  • Have a passion for the web, for open source development, and for working with a bunch of fun, humorous people
  • Have excellent interpersonal and communication skills
  • Possess an awareness of best practices with respect to performance, configuration, and development

At Kanopi, we believe a variety of backgrounds, experiences, and voices make for a better workplace. We strongly and enthusiastically encourage people of color, individuals who identify within and beyond the LGBTQ+ spectrum, women, and people with disabilities to apply.