by Ronald Barron | Mar 22, 2023 | Uncategorized
Job Description
Title: Technical Support – Ticket & Phones – IP Camera Solutions (2891)
Location: Remote – USA
ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
In this project, mods will work within SalesForce to address customer inquiries to drive satisfactory resolutions. Minimal phone and-or chat technical support may be required from time to time.
Project Specific Hours (All Times Pacific):
Monday – Friday, 2 pm – 4 pm, 4 pm – 6 pm
Saturday – Sunday, 7 am – 10 am, 10 am – 12 pm, 3 pm – 5 pm, 5 pm – 8 pm
Hourly Pay Rate:
To be discussed in the interview phase
Commitment:
10 hours per week
90 days
What We Are Looking For:
- Highly technical individuals able to troubleshoot complicated CCTV/IP cameras
- Excellent phone skills a must
- Fluent English skills required – reading and writing
- Knowledge and understanding of technical schematics of IP cameras and their operations
- Attention to detail and active listening skills
- Experience working within technology and SaaS-based programs preferred
- General knowledge of the construction/CCTV industry/tools is a huge plus
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
What s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to Hot Gigs postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
***IMPORTANT TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
APPLY HERE
by Ronald Barron | Mar 22, 2023 | Uncategorized
Job Description
Title: Technical Support Manager – Premium Support
Location: Remote US
Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees’ enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you’ll fit right in.
This Support Manager role will lead a group of Technical Support Engineers to provide best in class service for our leading Enterprise Legal Management software, TeamConnect. Successful candidates must possess excellent leadership skills, communication, analytical and problem solving skills along with a proven team-building focus, with an emphasis on delivering the highest level of problem resolution and service excellence.
This role is critical to the success of our client facing teams and will require interacting with clients and collaborating with the support team to resolve issues and work cross-functionally with professional services, engineering and product management to surface up product related issues. The Support Manager will contribute to the overall product and account strategy as needed.
Essential Duties & Responsibilities:
Motivate staff through coaching sessions, mentoring and career development through a defined performance management process.
Creates a sense of ownership among the team members through appropriate skills mix, coaching, delegation and collaboration
Lead Technical Support staff, with responsibility for hiring, evaluation, training, guidance and disciplinary procedures. This includes junior Technical Support Representatives up through the most senior levels of Tech Support that handle the most complex support inquiries
Monthly or quarterly metric reviews with entire staff, providing consultation and solutions to poor performing staff members.
Enhanced ability to address/resolve customer-related issues and escalations through logic, leadership, planning, execution, and prioritization
Experience with Ticket Triage, routing, workflow, measurements and optimizations of Time to Resolution; On-time, First-time Resolution; Ticket Queue management and analytics that drive improvements; Ticket Backlog; Ticket and Support Reporting KPI’s
Assists with new hire training on support processes and policies
Assists with the development of priorities, objectives and strategies to achieve business goals.
Meets directly with clients and leading communication and status meetings, becomes trusted advisor that our customers will turn to when they need escalated care
Manage customer feedback and support requests through multiple vectors including email, user forums, ticketing system and conference calls
Familiarity with LEAN methods to reduce customer issue resolution time
Responsible for driving quality and efficient customer support through the daily management of team leads and employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving.
Required Skills & Experience:
- Strong work ethic and prior experience leading teams, either in Support, Account Management, or any Technical capacity
- Willingness and ability to learn Mitratech software applications
- Creative and result-oriented: your enthusiasm, energy and creative thinking make problem-solving fun, while your sense of urgency means you deliver results consistently.
- Ability to understand and speak with technical resources, even if not technical oneself
- Ability to be both hands on and managerial; candidates should be able to adequately manage their own time, set priorities and understand business impacts of tasks set out for themselves and their team
- Good mediation skills are critical and fantastic interpersonal skills vital
- Innovative experience in delivering Customer Delight moments: Chat, Self-Service/Help, proactive communications techniques that deliver value
- Fanatical about customer success and delivering long-term value to the customer. You recognize that delivering amazing customer experience every day is the only way for a business to thrive.
- You are excited about driving and tracking a consistent engagement process with all customers, yet demonstrating flexibility where needed.
- Highly dependable and professional
- Bachelor or Master of Science in Computer Science/Engineering, Business, or relevant experience required
APPLY HERE
by Ronald Barron | Mar 21, 2023 | Uncategorized
Job Description
SEO / SEM Department Manager
Performance Remote, Washington
The SEO / SEM Department Manager leads a team of Analytic and PPC Specialists while overseeing client performance, with a focus on marketing automation. You will be providing strategic direction on all client accounts and must understand the many facets of digital marketing and the role they play in the dental space. Reporting directly to the VP of Operations, the SEO / SEM Department Manager will become a member of our Leadership Team as a subject matter expert in B2C digital marketing. You will contribute to company growth by developing our inter-departmental training and processes.
This is a remote position available to candidates located anywhere in the US.
Roles and Responsibilities
- Set goals and strategies designed to improve team and client performance
- Manage, develop and lead a team of digital marketing specialists by serving as the escalation point for team challenges and conducting regular performance reviews
- Utilize first-party data and industry knowledge to identify potential risks and create actionable strategies that ensure our clients reach their business goals
- Define, test, and roll out new strategies and products, keeping the team focused on both innovation and excellent client service
- Collaborate with the Client Success Management (CSM) team to solve client escalations, prepare for agreement renewals, and provide client wins that lead to package upsells
- Break down advanced concepts in a way that is easily understood by clients and replicable by the CSM team, allowing them to understand and effectively communicate performance results and tactics
- Work with other team leads to help develop and update clear internal processes that positively impact our efficiency and effectiveness
- Be an active member of the Leadership team, brainstorm ways to improve Firegang, collaborate on team decisions, and assist with special projects as needed
- Generate reports on a mid-quarter and quarterly basis
Requirements
- Bachelor’s Degree in Marketing or Communications or related field experience
- Strong analytical skills and data-driven thinking using various tools and systems
- Experience leading and managing PPC, SEO/SEM, and funnel campaigns
- Experience with running split tests, tracking results, and summarizing learnings
- Ability to quickly learn and execute within our internal systems and technologies
- Decision-making is based on a balance of both business and client needs
- Technical knowledge and experience in marketing automation platforms
- Proficient with HTML/CSS
- Proficient with Google Ads, Facebook Ads, and Google Analytics
- Experience with Go High Level, Zoho, and/or Google a PLUS!
- Demonstrated analytical skills and proficiency in journey mapping, data analysis, and KPI measurement
- In-depth understanding of the relationship between Leads, Contacts, Accounts, Campaigns, and Activities
- Strong verbal, interpersonal, and written communication skills
- Strong attention to detail with the ability to see the “big picture”
- Tech-savvy with the ability to learn new marketing tools quickly
Benefits
- Salary Base: $60,000-$70,000/year DOE
- PPO Health Benefits (medical/dental)
- 401K Option with matching
- Flexible PTO and Holiday Schedule
- 100% Telecommute
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Location
Remote, Washington
Department
Performance
Employment Type
Full-Time
Minimum Experience
Manager/Supervisor
Compensation
$60,000-$70,000/year DOE
APPLY HERE
by Ronald Barron | Mar 21, 2023 | Uncategorized
Job Description
.Net Developer
Job LocationsUS
ID
2023-3732
Category
Defense
Type
Full Time
Overview
Amyx is seeking to hire a .Net Developer to provide application development and sustainment support for the Defense Logistics Agency (DLA) Industrial Base Management System (IBMS). IBMS is a web application that manages the procurement of critical supply items for Defense and Federal/Civilian agencies. This position is 100% Remote.
Responsibilities
The primary job responsibilities will include:
- Designing, Coding, Testing, Debugging, and Documenting .Net applications.
- Assisting with all phases of software systems development
- Evaluating new and existing software products
Qualifications
Required:
- 5+ Relevant exp
- Must possess IT-II security clearance or have a current National Agency Check with Local Agency
- Check and Credit Check (NACLC).
- Relevant certification from a nationally recognized technical authority.
Desired:
• DOD or Federal Government Experience
• DevSecOps Experience
Amyx is an Equal Opportunity employer. Amyx is committed to providing equal employment opportunity to all job seekers. Every qualified applicant receives focused consideration for employment and no one is discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. In addition to federal law requirements, Amyx complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Equal Opportunity Employer- Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Amyx is an E-Verify employer.
Amyx proudly and proactively takes affirmative action to advance employment of individuals who are minorities, women, protected veterans and individuals with disabilities.
Physical Demands
Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.
APPLY HERE
by Ronald Barron | Mar 21, 2023 | Uncategorized
Job Description
Title: Manager of Salesforce Development
United States-Remote
ConnectWise is the world’s leading software company dedicated to the success of IT Solution providers. As a company, our vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success
ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve.
We at ConnectWise value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, master’s assistance program and colleague recognition program.
General Summary:
The Manager of Salesforce Development is responsible for leading a team of entry level to experienced professionals focused on ensuring that all components of Salesforce development meet business quality and policy standards. This role works to develop an integrated view of the enterprise using a repeatable approach, cohesive framework, and available industry standard techniques, understanding how the platform stack is integrated and how processes within interact with each other.
Essential Duties and Responsibilities:
- Sets goals and objectives for team members for achievement of operational result
- Supervises support and/or professional level colleagues
- Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
- Leads and prioritizes the daily activities of the team
- Manages, mentors, and coaches to develop a collaborative and dynamic team
- Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
- Designs business solutions using the business applications technology ecosystem with a strong emphasis on Salesforce while keeping other systems in mind (Marketo, Gainsight, Zuora, NetSuite, etc.)
- Leads the Salesforce team to ensure all APEX code is clean and follows best practice for Salesforce Lightning environment
- Leads technical requirements gathering and the design of complex projects and enhancements
- Collaborates with cross-functional teams to convert functional requirements and business outcomes into scalable, efficient, and supportable technology solutions
- Continually assesses the systems in place to identify areas in need of improvement, including the need to introduce net new systems
- Provides insights to align the stack with industry standards, best practices, and norms, while avoiding unnecessary customization
- Oversees the development process to ensure enhancements and changes to the platform stack align with the overall business strategy and individual functional departments’ needs
- Supports preliminary design reviews, critical design reviews, test readiness reviews, application functional test/application system integration testing, system readiness reviews, in-process reviews, and other engineering related events
- Provides detailed technical specifications and guidance to engineers, developers, and other members within the Business Applications team
- Provides guidance and troubleshooting support for complex production incidents
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exceptional leadership and customer service skills
- Willingness to work in a team environment
- Strong organizational skills to give the team direction
- Professional presence suitable for interaction in meetings, in-person, or via email
- Excellent presentation and communication skills
- Ability to excel in a rapid iteration environment with short turnaround times
- Ability to positively deal with high levels of uncertainty, ambiguity, and shifting priorities
- High learning agility, problem solving, creative, and analytical thinking skills
- Proven ability to design and implement new processes and facilitate user adoption
- Strong data management abilities
- Strong knowledge of Agile development practices
- Strong people and performance management skills
- Strong ability to recognize structural issues within an organization and work toward minimizing risk
- Ability to work effectively in a globally dispersed team environment
- Demonstrated ability to understand and articulate complex requirements
- Deep understanding of Salesforce concepts and practices
- Advanced knowledge of business analysis techniques and processes
- Extensive knowledge of Salesforce, best practices, and functionality
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 4+ years of relevant experience
- 2+ years of managerial experience
- Proven experience successfully driving projects to completion
- Experience working with implementation project teams in roles such as a consultant, architect, or other technical leadership role
Working Conditions:
- Onsite/Hybrid/Remote depending on location
- 0-10% travel be required
APPLY HERE
