Job Description
Title: Technical Support – Ticket & Phones – IP Camera Solutions (2891)
Location: Remote – USA
ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support!
Do you have a Customer Support background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in.
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
In this project, mods will work within SalesForce to address customer inquiries to drive satisfactory resolutions. Minimal phone and-or chat technical support may be required from time to time.
Project Specific Hours (All Times Pacific):
Monday – Friday, 2 pm – 4 pm, 4 pm – 6 pm
Saturday – Sunday, 7 am – 10 am, 10 am – 12 pm, 3 pm – 5 pm, 5 pm – 8 pm
Hourly Pay Rate:
To be discussed in the interview phase
Commitment:
10 hours per week
90 days
What We Are Looking For:
- Highly technical individuals able to troubleshoot complicated CCTV/IP cameras
- Excellent phone skills a must
- Fluent English skills required – reading and writing
- Knowledge and understanding of technical schematics of IP cameras and their operations
- Attention to detail and active listening skills
- Experience working within technology and SaaS-based programs preferred
- General knowledge of the construction/CCTV industry/tools is a huge plus
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
What s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to Hot Gigs postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate – Discussed during your first interview
- Paid orientation
***IMPORTANT TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process