by Ronald Barron | Apr 6, 2023 | Uncategorized
Job Description
Title: Lead Product Manager, Business Operations – Remote
Location: United States
Want to help everyday Americans build wealth? Financial inequality is increasing and too many people are getting left behind. At Stash, we believe in the power of simplifying investing, making it easy and affordable for everyday Americans to build wealth and achieve their financial goals.
We’re one of the fastest growing fintechs in the U.S. and have had another record-breaking year. In 2021 we almost doubled our headcount and valuation. Our personal finance app makes investing easy and affordable; this year 6 million customers set aside more than $3 billion with Stash.
Prioritizing People is one of our core values and has been key to a healthy work-life balance and a great sense of fulfillment and inclusion. We employ a true people first – hybrid model. Live and work where you feel the most productive, whether that is in your home, in an office, or a combination of both. Anywhere in the US or UK.
Let’s solve complex problems and tackle wealth inequality.
Stash is seeking an experienced Lead Product Manager to join our team. In this role, you will be responsible for establishing and driving the overarching product strategy for the internal tools and platform that powers our Business Operations teams.
Business Operations at Stash is comprised of four areas: Customer Ops, (customer support), Brokerage Ops (trading, user and account management, ACAT processing, document reviews, reconciliation, etc.), Bank Ops (disputes investigation, processing and fulfillment, reconciliation, etc.), and Fraud Ops (fraud rules management and investigation).
Our team works with Design, Engineering, and stakeholders to deliver the tooling these teams need to perform critical functions that have significant customer and business impact.
What you’ll do:
- Define and communicate the vision, strategy, and goals that supports Business Operations’ ability to achieve its next level of maturity
- Create new or improve existing qual/quant feedback loops for tooling to drive business insights and ensure high quality product delivery
- Inform build vs. buy decisions that effectively scale the tooling platform from current state into a more mature seamless application suite and capability set
- Identify overlapping opportunities across Business Operations, connecting dots to solve shared problems with common approaches or solutions when appropriate
- Partner with Business Operations stakeholders and Engineering to build and maintain high quality change management, user acceptance testing, and release management processes
- Ensure the Operations tooling platform effectively supports Stash’s compliance with all relevant regulations
- Identify opportunities to incorporate systemic preventative and detective controls against high risk tasks and processes
- Enhance, automate, and deliver new tooling that reduces agent burden, agent error, and cost to service, while maintaining or improving the customer experience
- Coach and develop other product managers on the team, in addition to being a strong individual contributor
What we’re looking for:
- 5+ years product management experience
- Experience working in fintech, fintech operations preferred
- Experience building successful products within operations, including managing complex, cross-functional initiatives (planning, execution, and delivery)
- Expertise in contact center/operations technology and the relevant vendor landscape (case management, servicing channels and automation, workflow management, etc )
- Knowledge of relevant customer service and operations metrics
- Deep passion for customer experience through the lens of servicing and operations
- Excellent communicator, strategic thinker and problem solver. Works collaboratively with cross-functional teams and diverse internal stakeholders
- Results oriented with a strong work ethic and low ego
- Mission-driven and passionate about the problems Stash is solving
Invest in Yourself:
- Equity & Stash Accounts [Invest, Retire, Custodial, Bank]
- Flexible PTO
- Learning & Development Fund
- Work from Home Stipends
- Parental Leave [Primary & Secondary]
Salary Range: $159k-$236k
The base salary range represents the reasonably anticipated low and high end of the salary range for this position. Actual salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, experience and competencies, as well as internal equity and alignment with market data for companies of our size and industry.
APPLY HERE
by Ronald Barron | Apr 6, 2023 | Uncategorized
Job Description
Copy Lead
US – Remote
Full time
JR101531
Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
MillerKnoll, the parent company of Design Within Reach, Herman Miller, HAY, Knoll, Muuto, and Fully, is seeking a nimble and resourceful Copy Lead to write customer-centric copy for omni-channel marketing campaigns to support multiple brands in our retail portfolio. The writer should quickly understand and adapt the style, voice, and tone for each brand (always with the customer in mind) to marketing collateral for brand-level, promotional, and seasonal campaigns across all channels.
The Copy Lead collaborates with Art Directors, Designers, Marketing Managers, and Digital Marketing Managers. They report to the Creative Director, Editorial, MillerKnoll Retail.
Essential Functions
- The Copy Lead interprets and adapts information from vendors, merchandisers, and marketing leads to write compelling copy in the voice of the each of MillerKnoll Retail’s brands for the following outputs:
- Segmented email marketing collateral
- SEO-driven homepage, campaign page, landing page, and product page content for our eCommerce sites
- In-store signage
- Print collateral including direct-mail pieces
- Paid and organic social media
- Banner advertisements and affiliate campaigns
- Content marketing initiatives including blog articles
- Press and live event collateral
- Support Social Media Manager with copy for Pinterest boards and paid social media initiatives.
- Assist Public Relations Manager on press collateral and releases.
- Write instructional copy for assembly guides, material guides, and packaging.
- Update and adjust eCommerce page copy and meta descriptions on a quarterly basis (and as needed) to respond to SEO trends.
- Re-write existing product descriptions and additional eCommerce page content to support major website re-designs.
- Research, write, and update biographical information about our designers and collaborators.
- Organize and prioritize a high volume of work and coordinate with Project Management and Editorial Director to effectively meet deadlines.
Qualifications:
- Excellent written and verbal communication skills.
- Bachelor’s degree in English, journalism, communications, advertising or marketing (or comparable work experience).
- 5-7 years of advertising copy writing experience in retail.
- Digital-first perspective on retail with a solid understanding of eCommerce best practices.
- Portfolio demonstrating strategic and creative strength.
- Proficiency in Word, Excel and Office 365 with a working knowledge of the Mac OS and Adobe Creative Suite.
- Experience with database tools and content management systems. Airtable preferred.
- Knowledge of how copy relates to design, graphics, and typography.
- Comprehensive knowledge of Chicago Manual of Style is preferred, but not required.
- Strong communicator. You will have extensive correspondence that relies on you being conversant in brand guidelines and terminology related to the home furnishings industry.
- Detail oriented: Keen ability to self-edit, fact-check, and proof copy to ensure grammatical correctness and technical quality.
- Knowledge of interior design, home furnishings, or interior architecture preferred.
Who We Hire?
Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
APPLY HERE
by Ronald Barron | Apr 6, 2023 | Uncategorized
Job Description
Title: eCommerce Customer Service Representative, Social Channel
Location: US National
remote
Lume is a 5-year-old fast growing ecommerce deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.
BASIC FUNCTION: Responding to and triaging incoming customer service helpdesk tickets and/or social media comments & messages using relevant applications/systems (e.g. Gorgias, Agorapulse, Facebook, Instagram, Twitter, YouTube, TikTok) and applying appropriate customer service processes and procedures. Attending and actively participating in regular Customer Service Team meetings. Communicating daily with team members via Slack, email, etc.
CORE COMPETENCIES: Self-motivated, Clear Communicator, Solutions-oriented
PREFERRED QUALIFICATIONS:
- 1+ years of Customer Service experience
- Experience with Shopify
- Experience with 3rd party social media management platforms such as Agorapulse or Sprout Social
- Experience with eCommerce helpdesks such as Gorgias, Zendesk, or similar platforms
QUALIFICATIONS – EDUCATION, KNOWLEDGE, & TRAINING:
- High school diploma or equivalent (some college preferred)
- Superior verbal and written communication skills
- Active listening skills with the ability to communicate patience & empathy
- Strong problem-solving skills
- Detail-oriented and organized with a focus on quality and accuracy
- Proactive; strong sense of urgency and ability to multitask
ESSENTIAL FUNCTIONS:
- Understand the customer’s needs and execute the appropriate policies & procedures that best serve the company and the customer
- Maintain a positive attitude with a customer-service orientation
- Thrive in an environment with high-performance standards
- Identify problems and be driven to find solutions
- Work independently as well as in a team environment
- Retain deep knowledge of Lume’s products and mission with the ability to communicate features & benefits and foster brand loyalty
WORKING ENVIRONMENT REQUIREMENTS:
- Remote; must have access to a quiet location free from distractions for the entire scheduled shift
- A company laptop will be provided, however, you’ll need access to reliable internet for the entire scheduled shift and a smartphone
- Flexiblility in scheduling for some weekend & evening shifts as needed
- Ability to participate in video conferences
We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salaries are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary for this position is $17/hr.
APPLY HERE
by Ronald Barron | Apr 6, 2023 | Uncategorized
Job Description
Associate Director, Tutoring Design and Knowledge Management
Remote – United States
Full time
Req_10380
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.
Amplify Tutoring launched in response to heightened student needs driven by disruptions in schooling and unfinished learning as a result of the COVID-19 pandemic. High-dosage tutoring has gained national momentum as a proven research-based support to close achievement gaps for students. This is an opportunity to join an innovative, rapidly growing team that is helping schools, districts, and states to scale high-impact tutoring programs and meet student needs. Amplify works in close partnership with districts and states on an array of tutoring initiatives, including providing small group reading tutoring directly to district students through Amplify Tutors, tutoring materials and professional development for district-managed tutors, and consultancy services for districts to scope and implement in-house high-impact tutoring.
Amplify is looking to hire an Associate Director, Tutoring Design & Knowledge Management with a background in foundational literacy teaching, coaching, school leadership and/or professional development design and facilitation, to join our Tutoring Talent team and make a nation-wide impact on student foundational early literacy gains through highly effective tutors.
The successful candidate will be well versed in adult learning principles, highly organized, and have experience in training and development in the Science of Reading and elementary pedagogy.
PRIMARY RESPONSIBILITIES
The Associate Director, Tutoring Design & Knowledge Management is responsible for designing all national onboarding and ongoing coaching and development for Amplify Tutors, which is delivered 100% virtually through asynchronous training along with synchronous group and individual coaching. Coaching and development that tutors receive will ensure that all Amplify tutors are positioned to grow students’ foundational literacy knowledge at an above-average rate. In addition, the Associate Director, Tutoring Design & Knowledge Management will develop training materials that are used by other districts’ tutors who are learning how to use Amplify Tutoring materials.
In this role, you will:
- Develop a comprehensive, efficient and scalable initial and ongoing coaching and development strategy that reflects company, departmental and regional team priorities
- Design professional development assets, including but not limited to initial onboarding, national ongoing trainings and specialized group offerings
- Collaborate with the larger organization to assist with the selection, implementation and build-out of an LMS that will house learning and development resources for Tutoring
- Regularly assess the impact and effectiveness of professional development assets by analyzing feedback from PD participants, internal colleagues, and student achievement data
- Clarify and communicate training objectives, success criteria, issues, risks and decisions to internal stakeholders
- Collaborate closely with Training and Enablement team to understand upcoming program updates and releases and incorporate them into development, as applicable
- Create resources and guidance that allow for turnkey virtual use of curriculum protocols and exercises; including managing third-party vendor relationships as needed
- Design training and coaching materials in alignment with tutor rubric expectations
- Apply a deep understanding of adult learning theory to all coaching and development offerings
- Thrive in managing multiple projects
- Continually seek process improvement with an eye toward innovation and detail
- Collaborate with the Associate Director, Tutoring Onboarding and Ongoing Development, and regional tutor coaches to implement a comprehensive professional development program for tutors, ensuring that it aligns with the department’s goals and objectives
- Develop hiring tasks and training for specialized Tutoring support teams such as the assessment team
- Innovate and react quickly as business realities change, staying up to date on best practices
REQUIRED QUALIFICATIONS
- At least 5+ years of PreK-12 classroom foundational literacy teaching experience
- Experience developing and managing large-scale projects in an education setting, including creating detailed plans,meeting deadlines, and maintaining a budget
- At least 2+ years of experience designing and facilitating professional development sessions and helping educators, preferably tutors, online, at scale, with proven results
- Proven knowledge of adult learning principles and experience applying them when delivering learning experiences to adults
- Demonstrated proficiency with instructional and visual design
- Strong knowledge around best practices for implementing high-quality, Science of Reading aligned instruction in early literacy in order for students to meet and exceed rigorous grade level standards
- Experience teaching and/or supporting implementation of Amplify literacy products
- Experience analyzing project feedback data and using it to inform implementation next steps
- Proven time management skills when managing multiple tasks
- Excellent skill and comfort with technology-based productivity tools, including Microsoft Office, Google Applications and video conferencing programs (Google Meet, Zoom)
PREFERRED QUALIFICATIONS
- Knowledge of and experience using Amplify mCLASS products, including designing training resources for mCLASS
- Prior experience working with a tutoring program
- Prior tutor coaching experience
- Prior experience designing initial training resources/courses to be used via an LMS
- Experience using Easy Generator, Canva, and Google Sites
- Biliteracy a plus (Spanish)
WHAT WE OFFER
The Associate Director, Tutoring Design & Knowledge Management will report directly to the Executive Director, Tutoring Talent. The range for this role is $100,000-$115,000, with potential for an annual bonus.
Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided.
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.
APPLY HERE
by Ronald Barron | Apr 6, 2023 | Uncategorized
Job Description
Sr. Staff Product Designer
(Contract)
Engineering
US – Remote
CA – San Francisco HQ
WA – Seattle
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
SoFi is looking for a Senior Staff Product Designer to join our team focused on the Invest suite of products. Come help shape the future of our financial apps by designing and building a holistic experience from the moment a member creates an account to when they are ready to make important decisions in their financial journey. If you are passionate about UX, visual design, and solving problems, then SoFi is the place for you.
What you’ll do:
- Design product features from start to finish, from early sketching and concept phases to final pixel-perfect Figma files that are ready to ship
- Work closely with the Design Director, Research, Product Management, Business Unit, and Engineering partners to gather feedback and drive a continual cycle of design iterations and improvements
- Develop user-centric design solutions based on research, member insights, and industry best-practices
- Create detailed design specs and presentation documents to communicate design intent and solutions
- Contribute to the SoFi Design System
- Collaborate with cross-functional teams working on other projects to drive alignment and consistency across the entire member user experience
What you’ll need:
- 8+ years of experience designing and successfully shipping multi-platform products and features from start to finish
- Strong interaction design and visual design skills
- Expert knowledge of mobile (iOS/Android) and responsive web UX best practices
- Experience working in an Agile development environment using tools like Jira and Confluence
- Ability to translate user research, user needs, and product data to make informed design solutions
- Proven track record for delivering end-to-end solutions from concept to production with measurable outcomes
- Experience working with senior leadership and advocating user needs in the context of business and technology drivers
- A portfolio to submit with the application with examples of mobile and responsive web product design
Nice to have:
- Experience working on consumer engagement, growth, and social experiences
- Experience working with remote teams and stakeholders
- Experience working within the Personal Finance industry
Due to the temporary nature of the engagement, this position is not eligible for visa sponsorship
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
Pay range: $98 – $149 per hour
APPLY HERE
