by Ronald Barron | Jun 5, 2023 | Uncategorized
Job Description
Title: Senior User Experience Designer
Location: Remote
About Vouch:
Insurance… sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it’s failing fast-moving, innovative startups.
Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.
We’re doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.
What does a work environment look like at Vouch?
Vouch is a Virtual First Workplace with SF and Chicago office locations. This role can be based anywhere in the U.S. as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time.)
About the design domain:
Insurance is a hard design problem. The products are complicated, the sales process is nuanced, and the workflows are long. It gets even harder when your clients are leading tech companies with high expectations for a great user experience.
Buying insurance is a major decision with significant stakes and multiple stakeholders. The sales process evolves over several weeks or months and includes multiple stages, including calls with expert guidance from real people, and digital experiences like applications and payment management. Behind the scenes, our teams and algorithms assemble an appropriate insurance program and provide comprehensive risk management guidance.
Vouch is revolutionizing the industry by crafting a delightful client experience, a perfect blend of people-oriented service and digital efficiency, powered by a flexible technology platform that can deliver better insurance, faster.
As a key member of our team, you will help design the client experience and the operational processes that support it, as well as zooming in on distinct challenges to deliver specific solutions, such as enhancing internal dashboards, creating tools for our proprietary insurance products, and refining automated client communications.
Success in this role requires:
- Mastering Complexity: Insurance is highly complex, and while industry knowledge is not a prerequisite (we’re happy to guide you), you should be prepared to delve into the intricacies of our offerings and take pleasure in managing the details and resolving constraints.
- Designing Across Internal Tools: You will be tasked with designing processes and experiences within and across tools such as Zendesk, Salesforce, and low-code platforms like Retool. Your focus should be on merging process improvements and UI/UX implementations to create holistic solutions that benefit our users, clients, and business.
- Embracing Sales & Marketing: Your work will intersect with sales and marketing concepts. You must be comfortable working with matters of persuasion, influence and education, and create comprehensive solutions that may even include scripts for client-facing roles or strategies for product positioning.
Job Duties:
We are seeking a seasoned design professional that can execute on projects spanning research, process design, system design, and UX design. Responsibilities include:
- User Research: Conduct user research to voice our clients and internal users’ needs, understanding their behaviors, pain points, viewpoints, and thought processes.
- Journey Mapping & Workflow Design: Visualize client and internal user journeys, aligning the organization around opportunities to enhance experiences and drive business metrics.
- Ideation & Problem Solving: Conceptualize, design, and pitch design solutions, highlighting challenges and trade-offs, and leading cross-functional collaboration to arrive at the best outcomes.
- Wireframing, Prototyping & Testing: Showcase your creativity through the development of wireframes and prototypes, conducting usability tests to validate design decisions.
- Stakeholder Management & Influence: Leverage your excellent communication skills to effectively collaborate with stakeholders across product, engineering, underwriting, and sales divisions, promoting aligned goals.
About you:
- Minimum of 5 years of experience in design or research roles
- Experience with complex B2B offerings
- Excellent communication, presentation, and stakeholder management skills
Nice to have:
- Exposure to and passion for early-stage startups and/or high growth environments
Vouch provides a number of benefits to help you bring your best self to work:
- Competitive compensation and equity packages
- Health, dental, and vision insurance
- Parental leave
- Flexible vacation time (Unlimited PTO)
- Wellness allowance ($80/month)
- Technology allowance ($100/month)
Salary Range:
The pay range for this role is: $140,000 to $155,000 per year.
APPLY HERE
by Ronald Barron | Jun 5, 2023 | Uncategorized
Job Description
Title: Security Engineer – MDR
Location: Remote – United States
About Us
Coalition is the world’s first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today’s hyper-connected world.
Coalition offers its Active Insurance products in the U.S., U.K., and Canada through relationships with leading global insurers including Allianz, Arch Insurance, Lloyd’s of London, Swiss Re and Zurich, as well as cyber capacity through its own carrier, Coalition Insurance Company. Coalition’s Active Risk Platform provides automated security alerts, threat intelligence, expert guidance, and cybersecurity tools to help businesses worldwide remain resilient against cyber attacks.
Coalition comprises a team of cybersecurity and technology experts, as well as experienced insurance professionals, who have come together to build a world-class organization with a massive technological advantage. Our secret sauce is bringing these expertise together to create a world-class organization with one mission: to protect the unprotected as the world digitizes. Today, Coalition is one of the world’s largest commercial insurtechs serving hundreds of thousands of customers worldwide
Since its founding, Coalition has raised $755 million in equity funding, including $250 million in June 2022, affirming its ability to deliver profitable growth and cementing its position as a long-term business with a clear competitive advantage.
Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes, and by remaining true to our founding values of character, humility, responsibility, purpose, authenticity and inclusion. We are proud to have been named among Inc.’s Best Workplaces in 2021 and 2023, and one of Fast Company’s Most Innovative Companies in 2022.
About the Role
We are looking for a Security Engineer (remote) to be a contributor to expanding Coalition’s MDR security program. This role will serve as a full-spectrum security engineer focusing on detection and response within the SentinelOne platform. Securing Coalition’s MDR efforts is essential to protecting our policyholders and achieving Coalition’s goals of solving cyber-security risk. The MDR team leads the company-wide efforts to improve Coalition & client’s security posture in close collaboration with Product, Engineering, and IT Security teams.
You will be a contributor to our alerting & response efforts client-facing. We’re targeted by the most capable adversaries, and MDR will have excellent visibility/support from the entire company. You will use modern cloud technology stacks, and you will influence major security technology decisions. This role will report to the Head of MDR within Coalition Incident Response and will partner with the IT and Security Engineering teams.
Responsibilities
- Ensure efficient operations between MDR teams stack
- Make integrations where needed or benefit Coalition MDR and client stacks
- Evaluate, test, implement, and operate endpoint, cloud, and network-based security tools to enhance Infosec’s monitoring of the technology environment
- Respond to computer security incidents and/or collect, analyze, and disseminate cyber threat intelligence
Skills and Qualifications
- 3+ years of experience in MDR/security monitoring space, including commonly used tools such as SentinelOne and Crowdstrike
- Substitutable with academic coursework in cyber focus and/or certifications such as Sec+ or CISA
- 3+ years of experience in a technical capacity such as help desk or IT support
- 3+ years of experience and an understanding of cyber security operations, security monitoring, EDR, and SIEM tooling, e.g., Endgame, Falcon, and Splunk
- Experience building scripts, tools, and methodologies that enhance investigation processes
Bonus Points
- Certifications: Security+
- Knowledge of general IT/Helpdesk support scenarios, such as network and computer troubleshooting.
- Excellent time management, writing, and communications skills.
- Client-facing experience such as any customer service-driven role.
- API Integration experience
Perks
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
- Competitive compensation and opportunity for advancement
- Coalition’s individual pay is determined on several factors, including but not limited to, location, level, skills and experience. The US base salary range for this full-time position is $114,000 – $190,000, and your recruiter can share more on target salary for your location during the interview process.
APPLY HERE
by Ronald Barron | Jun 5, 2023 | Uncategorized
Job Description
Customer Support Specialist
at Oyster (View all jobs)
Remote
One platform, a whole world of opportunity
Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.
When it comes to global employment, we walk the walk. We’re proof that companies don’t need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:
Created a fully-distributed, vibrant team of 500+ employees across 60+ countries
Established a diverse leadership team and an employee base that’s 60% female
Achieved one of the highest employee engagement scores in its class
Raised $150 million in Series C funding at a valuation of over $1 billion!
Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!
Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.
To create the best experience for our new hire (you?!) this role does require that you are based within +5/-5 UTC
What you’ll do…
We are looking for a talented and enthusiastic Support Specialist to join our team! As part of the Pay Support Specialist Team, you are responsible for delivering exceptional customer service and ensuring a positive experience for our customers.
You will be an integral member of the Pay Support team, supporting our many global customers and team members with Pay related questions. We believe in collaboration and consistency, which is why we’re looking for someone who can work closely with cross-functional teams. We’re looking for a dynamic and analytical candidate who is excited to learn new technologies, build relationships, and continuously develop their professional growth and skillsets.
- Provide front-end client support for technical, procedural, and pay concerns
- Respond promptly and provide helpful support to clients through a CRM platform
- Resolve issues related to payroll and invoices with the help of cross functional teams
- Participate in discussions and create knowledge materials for internal support documentation
What we’re looking for
- Strong customer service and communication skills
- Familiarity with customer relationship management (CRM) software
- Ability to communicate clearly, both written and orally
- Strong problem solving and analytical skills
- Exceptional organizational skills
- Ability to work collaboratively with fellow colleagues
- Ability to interact professionally with our customers
- A flexible and proactive attitude
- Ability to work well under pressure
- [BONUS] SaaS Experience
You’ll also need…
- A reliable home internet connection (or be able to get one)
- Fluent English language skills
How we work together at Oyster
Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together.
Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.
We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ to help other global teams learn from our experiences.
How YOU work
Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.
- Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you’re authorized to work where you live, the world is truly your Oyster.
- Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
- Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
- Wellbeing allowance: Each month, Oyster will top up your Juno wallet with a wellbeing allowance. Juno Points can be applied to anything that helps you show up to work as your best self, whether that’s your internet bill, a class, gym membership, or houseplants. The choices are endless!
- Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
- WFH stipend: $3000 stipend to spend on your laptop and any other equipment you need for your home office; we’ll get you up and running in no time!
APPLY HERE
by Ronald Barron | Jun 2, 2023 | Uncategorized
Job Description
UX/UI Designer, Creators
REMOTE
DESIGN
FULL-TIME
/ REMOTE
APPLY FOR THIS JOB
Join the VRChat Team!
VRChat offers a first-of-its-kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device.
Job Overview
As a UX/UI Designer, you’ll be working collaboratively with the rest of the VRChat Creators Team to help improve, shape, and construct existing and upcoming creator-facing tools. The Creators team develops and maintains the content creation systems – from Unity Editor Windows to Standalone Content Management Applications, Documentation Sites, new Client Features, Example Worlds and more!
As part of that process, you’ll be creating and maintaining design materials while ensuring they are communicated effectively to those requiring them. You’ll be guiding the design of features from concept to release then iterating on them as the team and community provide feedback. You should be able to lead design efforts and align them with the company strategy. You’ll be working with the QA and Community Teams to address this input and decide what to act on as a priority. You should be able to navigate this live platform environment with a solid understanding of what design choices mean for the community and team. You should also be able to manage sometimes blunt feedback from the community with flexibility and grace. You will report to the Chief Creative Officer and work with other designers across VRChat’s various teams to ensure cohesion across our efforts.
Job & Team Impact
The Creator Tools are the only way to get content into VRChat, and they’ve historically been full of programmer art and “good-enough” design decisions. We’d like to take them to the next level and improve the workflow and usability for all creators! This work will have a direct impact on the tens of thousands of creators who regularly use our tools.
Duties & Responsibilities
- Responsible for working collaboratively with the team to design, release and iterate on design-related features of VRChat Creator tools
- Keeping the team informed of the design of features as they evolve, release, and are iterated on
- Staying up to date with community feedback on VRChat Creation Tools
- Help build and iterate on prototypes with others on the Creators team where necessary
- Engage with VRChat’s related connected platforms like Discord, Twitch, Youtube, etc. to understand the environment well enough to be effective in the role
Experience, Skills & Qualifications
- 3+ years of experience as a UI/UX designer for games or applications
- Familiarity with Unity
- Ability to stay focused and productive in a permanent WFH environment (or something similar)
- Portfolio of work on games or applications that demonstrate experience and excellent design skills
- Broad knowledge of common design concepts for User Experience, Interaction Design, Information Architecture, Design Systems and Game Mechanics
- Comprehensive understanding of a “design process” from concept to release
- Strong work ethic and communication skills – you are a self-starter
- Must excel in the construction of design documents, diagrams, and other materials
- Must be able to communicate design concepts effectively to the team
- The ability to work with ambiguous ideas and turn them into practical design concepts
Bonus Points
- Experience making tools for Creators of some sort
- Experience with Unity Editor Window tool development
- You have built content in VRChat or other platforms
- You have a good understanding of game engines and their usage, especially Unity
- You have a degree in game design, human interaction, or similar
Benefits
- Work from anywhere! VRChat is a 100% remote company
- Health Benefits
- 401K for US & RRSP for Canadian Employees
- Stock Options
- Generous paid holiday schedule
- Unlimited/Flexible vacation time
- Onboarding Hardware Stipend
- Paid parental leave benefits
APPLY HERE
by Ronald Barron | Jun 2, 2023 | Uncategorized
Job Description
Principal Data Engineer
Location Virtual United States
The Artificial Intelligence team in R&D is seeking a Principal Data Engineer to design and manage data pipelines and machine learning operations infrastructure and applications in support of high impact data science initiatives.
The successful Data Engineering candidate will work with ML research scientists across IDEXX R&D to enable our product related to be leveraged for ML modeling. This will be accomplished by designing and implementing end-to-end data workflows for ML model building and monitoring for complex products that include imaging, clinical and operational solutions. Additional data engineering work will impact search/retrieval, processing, tagging, and publishing of curated data sets, with an eye towards improving ML model performance over time.
You will join a team of talented data scientists, analysts, and data engineers driving cutting edge AI innovation in veterinary care. This is an exciting role that will interact with many of IDEXX’s core data streams, including new streams emerging from R&D innovation pipelines. If you enjoy complex data engineering challenges, consider this role!
What you can expect:
- Lead the design of scalable, robust distributed data pipelines and machine learning operations workflows across diverse data sources
- Collaborate closely with data scientists, analysts, data engineering teams, and other data consumers to define requirements and develop solutions
- Work with modern machine learning and DevOps stacks, including Databricks, Kubernetes, AWS Sagemaker, and Spark
- Understand structural requirements and define standards for how data will be stored, consumed, integrated and managed for machine learning applications.
- Keep up-to-date on the latest data engineering best practices and innovations
What you need to succeed:
- Proficiency with one or more major cloud providers (e.g. AWS)
- Experience managing and maintaining all stages of the data pipeline lifecycle.
- Proficiency with Git and hosted Git services such as Github.
- Proficiency in the design of data warehouse, data lake, data lakehouse and data mesh architectures
- Proficiency building data systems integrating multiple types of data (table-like, images, text documents, etc.)
- Proficiency with big data platforms such Hadoop, Spark, Databricks Delta Lake
- Proficiency in building backend data systems using Python
- Experience with containerization such as Docker, Kubernetes and AWS ECS
- Experience with building continuous integration and deployment (CI/CD) systems
- Experience with infrastructure-as-code tools (e.g. Terraform, AWS Cloud Formation)
- Experience with SQL and NoSQL databases
- Experience with cloud object storage (e.g. S3)
- Experience building and deploying web applications and APIs
- Experience with the ML(Ops) offering of at least one major cloud provider (e.g. Sagemaker, Vertex)
- Understanding of methods in Artificial Intelligence (AI) and Machine Learning (ML)
What you can expect from us:
- Base annual salary target: $140000 -$160000 (yes, we do have flexibility if needed)
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits include but are not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
APPLY HERE
