by Ronald Barron | Jun 29, 2023 | Uncategorized
Job Description
Senior Director, Web Strategy & Growth
at Momentive
San Mateo, CA/Portland, OR/US – Remote
What we’re looking for
We are looking for a Senior Director, Web Strategy & Growth to lead the strategic direction of the SurveyMonkey website and drive growth for our rapidly scaling SaaS business. Reporting to the Vice President of Product Marketing, you will lead a team overseeing web marketing, SEO, web growth and web PMO. You will lead a team of innovative, data-driven leaders and establish our self-serve/e-commerce channel as the key driver of our success and trajectory.
You will
- Execute a comprehensive website strategy aligned with our goals by assessing industry trends, customer needs, and emerging technologies to identify opportunities for website enhancement and innovation.
- Oversee the daily operations of the company website, ensuring it delivers an exceptional user experience, meets performance metrics, and supports lead generation and conversion goals. Collaborate with cross-functional teams to update and optimize website content, functionality, and design.
- Lead efforts to enhance the user experience (UX) across the website, ensuring intuitive navigation, clear messaging, and streamlined processes. Conduct regular audits, analyze user data, and implement data-driven improvements to maximize customer satisfaction and engagement.
- Build a short-term and longer-term roadmap for SEO to help deliver growth globally for SurveyMonkey. Partner with cross-functional colleagues in product, engineering, brand, research, and content to develop alignment and prioritization for SEO projects.
- Identify areas for improvement in the customer journey, landing pages, and conversion funnels, and implement strategies to drive higher conversion rates. This will involve conducting A/B tests, usability tests, and other methods to validate hypotheses and make data-driven decisions.
- Coordinate with the IT and development teams to ensure the website’s infrastructure, security, and performance meet industry standards. Oversee website maintenance, including bug fixes, updates, and integrations with third-party tools and platforms.
- Partner with data analytics team to establish KPIs and monitor website performance using analytics tools. Provide comprehensive reports to senior management, highlighting key insights, trends, and recommendations for improvement.
- Build and lead a high-performing web team, providing guidance, mentorship, and professional development opportunities. Foster a collaborative and results-driven culture, promoting innovation and continuous improvement.
You have
- Bachelor’s degree in marketing, business administration, computer science, or a related field.
- 5+ years of experience with website management, digital marketing, and UX optimization in either a high volume Product Led Growth software company or a consumer e-commerce website.
- Experience with SEO principles, website analytics, and conversion rate optimization techniques.
- Familiarity with web development technologies, content management systems (CMS), and website performance optimization.
- Knowledge of industry trends, emerging technologies, and best practices in website management and digital marketing.
APPLY HERE
by Ronald Barron | Jun 29, 2023 | Uncategorized
Job Description
Director, User Experience
at Expel
Remote
Does this sound like you?
You’re a strong technical UX and team leader with extensive experience in complex B2B products. You’re skilled at defining and articulating a user-centric design vision and at driving awareness and alignment for that vision across the company. You’ve developed effective processes with product management and engineering leadership, and built cross-functional links with colleagues in sales, marketing, R&D, support, and operations. You’re a doer who uses Lean UX methods to test ideas and help teams build the right thing.
Expel is looking for a director of UX to lead a high-functioning team of UX managers, product and growth designers, and technical content writers in support of our Workbench security operations platform. This role reports to the VP of product management.
At Expel, we craft experiences that clarify understanding, improve decision-making, and help people work better. UX isn’t an afterthoughtit’s a foundational capability and key differentiator that has helped propel the company to a leading position in the industry. Our focus on user experience isn’t just for customers, we walk the walk when it comes to employee experience as well.
What Expel can do for you
Many companies promise UX a seat at the table, but Expel delivers. Our designers take a lead role in discovery, research, and feature definition and are deeply involved during development, rollout, and adoption.
We’ll also:
- Provide training on topics like feedback, coaching, hiring, diversity and inclusion, and crucial conversations that help you grow your manager skills.
- Support you when the job gets hardlike when you’re coaching on performance, deciding about promotions, negotiating salaries, or helping someone on your team through a personal crisis.
- Pair you up with one of our amazing recruiters when you need to hire or backfill a role.
- Fund your and your team’s professional development with a generous yearly conference and training budget.
- Nurture your talent with a humane, collaborative team culture and a leadership team that’s got your back.
What you can do for Expel
To enable and support Expel’s growth, you’ll achieve scale and efficiency for UX while ensuring high quality, collaboration, culture, and retention.
You’ll also:
- Create a UX and content vision for the product that improves analyst efficiency and customers’ time to value, unifies security concepts, allows extensibility and configurability, and promotes reuse of patterns and code.
- Ensure our strategic priorities are well resourced for UX and content, and clearly communicate trade-offs when there are more priorities than resources.
- Identify, hire for, and build out new competencies as neededfor example, growth design, service design, UX research, design/content ops, or service designin the United States and Ireland.
- Create strategic design deliverables such as frameworks, strategy decks, customer journeys, visions of future experiences and evangelize these cross-product “blueprints” across teams.
- Represent UX and user-centered thinking in budget planning, cross-functional planning, and with our customer advisory board.
- Evangelize UX & content team wins to the organization in a way that promotes team successes consistent with stakeholder sentiment.
- Create and maintain job descriptions and career laddering, design effective onboarding, and consistently measure & manage team and individual performance.
What you should bring with you
- Deep experience in product design, problem framing, solving design problems, journey and service mapping.
- Experience designing and launching new B2B products.
- Ability to create accountability through clear expectations and regular feedback, and drive teams toward outcomes.
- Experience leading UX quality and design operations initiatives.
- Comfort with ambiguity; the ability to find a path forward and lead others when the way forward is unclear, risky, or complex.
- Self-awareness, humility, resilience, and a sense of humor.
- Exceptional listening and conflict management skills.
Education and experience
- 10+ years experience in UX design leadership of complex products, services, and/or product suites
- 5+ years experience managing and building a UX team, leading both managers and ICs.
- Experience in the cybersecurity industry.
- Experience in design leadership roles in companies at various growth stages / sizes.
- Experience in core craft skills such as product and interaction design, workflow mapping, user research, and information architecture.
- Experience designing and launching new B2B products.
- Masters degree preferred.
Additional notes
The base salary range for this role is between $175,500 USD and $254,500 USD + bonus eligibility and equity.
We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.
APPLY HERE
by Ronald Barron | Jun 29, 2023 | Uncategorized
Job Description
2D Designer
Job ID: 2023-5961
Job Locations: US-Remote
Category: Creative / Ideation
As our 2D Designer, you will work with highly talented individuals and develop creative for some fantastic Fortune 500 brands. This does not happen in a vacuum; you will work within multi-disciplinary teams to create insightful, immersive, and memorable solutions. In this entry-level role, you will use your experience to create designs for print ads, presentations, white papers, and anything else. To thrive in this role, you are passionate about building relationships in the creative space. You also understand the importance of collaboration when bringing our designs to life. This role will allow you to utilize a mix of design, organization, and communication skills, making every day unique and exciting.
A portfolio or work samples are required to be considered for the role.
ABOUT GMR MARKETING
We are the Experience Agency Making Unforgettable Stories Born of Humanity
Not Just Experiential. Experience.
- The lines have blurred. People live in the physical, digital, and social worlds all at once, and your brand experiences should do the same.
Not Just Telling. Making.
- The best stories are lived, not heard. Make an immersive world for people to explore so they can experience something they’ll never forget.
Not Just Consumers. Humans.
- It all starts with the human. If you want to make a lasting impact, look beyond the wallet to understand what motivates and inspires people.
Required Skills
- Design. In this role, you will create sketches of conceptual/exploratory ideas and bring them to life. You are skilled at creating print forms of visual communication for environments, collateral, advertisement, publication, online, and alternative yet innovative touchpoints.
- Execution. You will research products and services to impact design thinking and concepts positively. You have flawless execution of planning and implementation of projects and can understand Visual Identity Systems and Brand Identities and adequately adhere to guidelines/requirements.
- Time management. You can prioritize and meet multiple deadlines, working well in a fast-paced environment with limited supervision and managing multiple lines of design projects.
- Collaboration. You are holding yourself and those on your team accountable, supporting each other to seize opportunities, and coming to the most innovative and effective process as a team.
- System proficiency. You will join our team with a previous understanding of Adobe Creative Suite, specifically InDesign, Illustrator, Photoshop, and Bridge. You also have strong typography and layout skills and extra points if you have agency experience.
APPLY HERE
by Ronald Barron | Jun 29, 2023 | Uncategorized
Job Description
Tier II Technical Support Representative
(Voice) – REMOTE
Full Time
Technical
Remote, US
ID: 1214
Company Overview
Allbridge delivers property technology (PropTech) solutions that drive value for property owners in the multifamily and hospitality space to elevate the connected experience for residents and guests. We currently serve more than 1 million rooms across North America and the Caribbean partnering with owners, developers, general contractors, and operators who benefit from Allbridge’s combined engineering and support expertise with a vision of an innovative end-user digital experience.
We are rapidly growing and seeking top talent to join our team. If you want to work in a thriving industry that combines best-of-breed solutions with technology planning, engineering, installation, and support, Allbridge may be the company for you. Made up of talented, dedicated, and energetic professionals, Allbridge offers significant career growth opportunities, and competitive compensation and benefits which are designed to inspire, reinforce, and reward a culture of empowerment, teamwork, and a healthy work-life balance.
Join us in transforming property technology into one seamless, connected experience!
Job Summary
With limited oversight, virtually assist customers with basic and routine level technical support needs, setting expectations to deliver professional, timely, and courteous technical support services. Has authority to escalate cases in support of resolving customer support tickets in the respective queues.
Successful employees have an Associate’s degree, 3-5 years of relevant experience and a strong working knowledge of VoIP and communication technology operating at an enterprise level. May have also accomplished or be working toward the SIP School Certified Associate (SSCA) program or related discipline demonstrating mastery of the practical, technical, and operational aspects in the field of VoIP and communication technology.
This is a non-exempt role and is a member of the Technical Support, Voice Department reporting directly to the NEC Lead Support Engineer.
Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others.
Essential Job Functions and Responsibilities
- With limited oversight, virtually assist customers with basic and routine level technical support needs, setting expectations to deliver professional, timely, and courteous technical support services. In all cases, promote a productive and positive experience with customers to ensure high quality support with a timely resolution, following company protocol and standards to resolve cases. Has authority to escalate cases in support of resolving customer support tickets in the respective queues.
- As directed and required, provide data to support analysis of customer satisfaction metrics via use of company dashboards and scorecards. Is encouraged to make recommendations to resolve customer care case trends.
- Perform routine duties to ensure customer accounts are updated with sensitivity based on technical support cases, following Tier II support procedures to update customer accounts in real time.
- Customer cases are prioritized and handled quickly according to company policy and standards, and gaps are identified and as requested, constructively reviewed with the team and senior members to further the development of technical support improvement plans.
- Participate in training and education sessions with a high level of engagement.
- Consistently integrates Albridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.
- Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
- Must remain flexible to travel to support various current and prospective client and sales opportunities.
- Other miscellaneous duties as assigned.
Required Qualifications
- Required to have a minimum of a high school diploma, and preference to have a minimum of an associate’s degree or work experience equivalent, from an accredited university in network systems administration, information systems and programming, computer science, or another related field.
- Preference, but not required to have three to five years of relevant work experience working in an enterprise level, virtual technical support call center. Knowledge of the hospitality, multifamily, and call center industry is a plus.
- May have also accomplished or be working toward the SIP School Certified Associate (SSCA) program or related discipline demonstrating mastery of the practical, technical, and operational aspects in the field of VoIP and communication technology.
- Must have entry level Salesforce experience.
- Required to consistently deliver a high touch customer service experience, demonstrating excellent problem solving, leadership, and customer service skills.
- Must have a demonstrated ability to collaborate internally to effectively report on and resolve customer cases in a timely manner, and effectively coordinate resources.
- Must be flexible, an outstanding communicator, and have established skills in accuracy, organization, and time management.
- Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness.
- Required to have demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.
- Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English language.
- Must be authorized to work in the United States without sponsorship.
Compensation / Benefits
In addition to your earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:
- Medical and Prescription options, Dental, and Vision Plans
- Health Saving and Flexible Spending accounts
- Short and Long-Term Disability insurance options
- Life and Accidental Death and Dismemberment insurance Plan options
- Supplemental Insurance Plan options
- 401(k) Profit-Sharing Retirement plan
- Paid Time Off: Unlimited after 60 days of employment
- Paid Holidays, per Employee Handbook
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Essential functions are those functions that the employee who holds the position or the candidate that desires the position must be able to perform unaided or with the assistance of a reasonable accommodation. When possible, reasonable accommodations may be made for persons who are disabled under the law. Reasonable accommodations are those accommodations which, as defined under applicable law, enable disabled individuals to perform the essential functions of their job title and to meet the employer’s expectations for the job title.
While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands/fingers to handle or feel and reach with hands and arms. The employee is occasionally required to climb, balance; stoop, kneel, crouch, crawl, talk and hear.
The employee may occasionally lift and/or move up to 30 pounds.
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by Ronald Barron | Jun 29, 2023 | Uncategorized
Job Description
AI Training for Marketing Experts
at Remo
Remote
Are you interested in training AI models to become better writers?
About the opportunity
- Cutting-Edge Projects: Work on challenging projects that push the boundaries of AI writing in your field.
- Flexibility: Set your own hours and work remotely from anywhere.
- Weekly payouts: Get paid conveniently on a weekly basis.
- Professional growth: Gain valuable experience in AI and machine learning while honing your writing skills.
- Collaborative environment: Join a team of talented professionals who share your passion for AI and marketing.
How it works:
- You will train AI models in your domain of expertise by crafting and answering questions related to your field.
- You will evaluate and rank responses generated by AI systems.
- You will assess the factual accuracy and relevance of text produced by AI models in the context of your field.
- This remote, project-based position offers total flexibility, allowing you to determine the extent of your involvement based on your personal availability and desired workload.
Qualifications:
- Completion of a Bachelor’s degree or higher in marketing management, business, or a related field.
- Professional working, writing or research experience in various marketing specialties including: marketing research and analytics, consumer behavior, market segmentation and targeting, brand management, integrated marketing communications, digital marketing, marketing strategy and planning, relationship marketing, etc.
- Demonstrate exceptional writing skills, with a focus on clarity, brevity, and engagement.
Nice to have:
- Experience writing professionally (copywriter, researcher, journalist, technical writer, editor, etc.)
- Familiarity with AI and machine learning concepts.
Earnings & Duration:
- Earnings: $23.40/hour Location: Remote.
- Location: Remote – US Residents only
- Duration: Variable depending on project length, flexible hours
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