by Ronald Barron | Jul 19, 2023 | Uncategorized
Job Description
Title: Customer Service Representative – Lume Deodorant, Core Channel
Location: Remote
Lume is a 5-year-old fast growing ecommerce deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.
Required Qualifications
- 1+ year e-commerce customer service experience
- Advanced experience with Gorgias, Shopify, & ReCharge
- Advanced computer skills (Google Docs, Excel, PowerPoint)
- Outstanding communication, both verbal and written
- Ability to prioritize workload and meet deadlines in a fast-paced environment
- Ability to establish and maintain effective working relationships with team members from multiple teams/departments
- Ability to work a flexible schedule to include days,*nights & weekends + able to attend some video meetings that generally take place M-F within the company hours between 8am – 5pm central
*Weekend & evening shift availability is required
Preferred Qualifications
- Superior communicator through all customer service channels
- Highly responsive, engaged, and supportive of the team through email & slack
- Eager to learn, grow, and develop your professional skills
- You thrive on direct, honest, and supportive feedback
- Self Starter, proactive, ability to create or help write macros / recognize needs & share ideas if you notice a need, brainstorming with your manager on developing messaging & processes
- Ability to work independently based on scheduling due to the smaller nature of the channel
Primary Responsibilities
- Deliver a personalized and effortless experience via multiple channels while meeting quality and productivity goals
- Thrive in a fast-paced environment tackling a large array of issues while creating instant rapport with our customers
- Retain deep knowledge of Lume’s products and mission with the ability to communicate features & benefits (product education) and foster brand loyalty
- Deliver above-and-beyond customer service by assisting customers in navigating our website, subscriptions, placing orders, finding the right product/scent etc
- Notice trends and customer pain points and share those with the broader CS team to make sure we deliver the best experience possible
- Coordinate with Senior CSRs, Team Leads & CS Management to channel customer feedback to all areas of the business such as web development, marketing, design, and product teams
- Contribute to a dynamic and positive team culture
APPLY HERE
by Ronald Barron | Jul 19, 2023 | Uncategorized
Job Description
Title: Customer Service Representative – Lume Deodorant, Social Channel
Location: Remote
Lume is a 5-year-old fast growing ecommerce deodorant and personal care brand that’s transforming the way that humans do hygiene. We joined forces with Harry’s, another disruptive brand with great people and infrastructure, to accelerate our growth. We are a team of self-starters that roll up our sleeves and get it done. Our style is collaborative and very fast-paced so an adaptive personality is a must.
Required Qualifications
- 1+ year e-commerce customer service experience
- High school diploma or equivalent (college degree or some college preferred)
- Advanced experience with Helpdesk and POS systems (Gorgias, Shopify, Agorapulse, & ReCharge or equivalent)
- Advanced Social Media experience (Facebook, Instagram, TikTok, YouTube, & Twitter)
- Advanced computer skills (Google Workspace, Microsoft 365, etc.)
- Outstanding communication, both written and verbal
- Ability to prioritize workload and meet deadlines in a dynamic environment
- Ability to establish and maintain effective working relationships with team members from multiple teams/departments
- Ability to work a flexible schedule to include days,*nights & weekends + able to attend some video meetings that generally take place M-F within the company hours between 8am – 5pm central
*Weekend & evening shift availability is required
Preferred Qualifications
- Eagerness to learn, grow, and develop your professional skills
- Ability to receive & implement direct, honest, and supportive feedback
- Proactive, self-starting attitude; ability to identify problems and be driven to help find solutions
- Ability to work both independently & as part of a cohesive team
- Empathetic; ability to put yourself in the customer’s shoes and understand their needs
Primary Responsibilities
- Deliver a personalized and effortless experience via multiple channels while meeting quality and productivity goals
- Thrive in a fast-paced environment tackling a large array of issues while creating an instant rapport with our customers
- Retain deep knowledge of Lume’s products and mission with the ability to communicate features & benefits (product education) and foster brand loyalty
- Deliver above-and-beyond customer service by communicating professionally, efficiently, & empathetically. Ability to execute the appropriate policies & procedures that best serve both the company and the customer
- Notice trends and customer pain points and share those with the broader CS team to make sure we deliver the best experience possible
- Coordinate with Senior CSRs, Team Leads, & CS Management to channel customer feedback to all areas of the business such as web development, marketing, design, and product teams
- Contribute to a dynamic & positive team culture
APPLY HERE
by Ronald Barron | Jul 19, 2023 | Uncategorized
Job Description
Title: User Experience UX Senior Product Designer I
Location: Remote – USA
About you
You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Senior Product Designer at HubSpot:
- You’ll have a seat at the table from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
- You’ll co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.
- You’ll never have to guess about how to get promoted. We support you with clear expectations and career paths.
- You’ll be able to work where and how you work best: at home, the office, or any mix of both.
About your opportunity
Commerce and Payments, one of our newest offerings, is growing quickly with a diverse, global customer base that’s scaling even faster. We are looking for experienced designers to create the tools that help our customers get paid through any channel, unlock new streams of revenue, and grow their business by combining commerce with the power of our CRM. Explore our payments product to learn more about this critical area.
Here’s a clear view of what success looks like
- Co-create a shared strategy, vision, and cohesive roadmap for the future of this product area in partnership with product management and engineering peers
- Drive alignment, set goals, and drive understanding and motivation with your partners and team
- Understand your customer to build compelling journey scenarios, information architecture, interaction flows, and visual designs
- Work autonomously and with customer experience in mind, using our Canvas design system for a fast, efficient process with fewer handoffs
- Collaborate closely with researchers and content designers to create, refine, and iterate on new and existing experiences
- Mentor other designers as you play an active role in growing HubSpot’s UX team and culture
You’ll love this role if you
- Put customers at the center of everything they do
- Demonstrate experience in delivering successful, intuitive products
- Thrive when collaborating on strategy and vision with partners, leaders, and teams
- Can balance scope, speed, and quality to reach outcomes
- Understand how your projects align with and advance a company-wide strategy
- Can own the end-to-end design process, from leading discovery to producing high-fidelity screens to partnering with engineers to get the details right
APPLY HERE
by Ronald Barron | Jul 19, 2023 | Uncategorized
Job Description
Senior Motion Graphics Designer
DC, BOS, OAK, NYC, REMOTE /
ADVERTISING /
FULL-TIME
/ REMOTE
We’re looking for a Senior Motion Graphics Designer to join our Advertising Area.
When you come work with us, here’s what you’ll find:
- Work that is meaningful. We are a fast-paced, deadline-driven consulting firm that only works with nonprofit clients who are essential to advancing the cause of justice, alleviating suffering, and solving the greatest challenges we face.
- Commitment to Anti-Racism, Equity, and Inclusion (AEI). We envision an anti-oppressive workplace that ensures an inclusive employee experience, promotes equitable outcomes for staff, and supports clients to center accessibility and anti-racism in their programs.
- Colleagues you can count on. Kind, dedicated, passionate people who work collaboratively to get things done and help you do your best.
- An organization that embraces change. We strive to improve and adapt and always seek new ways that we can contribute to a just, inclusive, and sustainable world. We are also continually working on making M+R a better place for our staff.
So that’s us. Now about the work:
- We run campaigns that create change for our clients. Great big ones you read about in the news and tiny ones you’ve never heard of that are saving lives. Lots of politically progressive groups — Planned Parenthood, League of Conservation Voters, PETA. Environmental groups such as NRDC and Oceana, and our clients also include organizations that are working in the most dire situations in the world such as the International Rescue Committee.
- Day-to-day, we’re raising revenue, acquiring new donors and supporters, winning campaigns and elections, and improving brand and issue recognition. We believe that creative is crucial to connecting with people and moving them to engage with causes, take action, and do their part to change the world. Day-to-day, our digital designers work with teams to create content, improve design understanding staff-wide, and demonstrate to clients the power of compelling design.
Here’s what you’ll be doing in this role:
- Create and edit motion graphics for our clients’ advertising campaigns including motion typography, animated illustrations, and video production. Occasionally, you’ll translate these graphics to other channels, such as email.
- Own the creative process — work collaboratively with client teams to translate campaign goals, target audiences, and client direction into compelling creative concepts.
- Create storyboards and A/V scripts to deliver creative concepts.
- Work in a fast-paced environment often on tight turnaround times. When necessary, propose creative design solutions to clients that meet their needs and time constraints.
- Build on and iterate standards for ethical creative — both within the Advertising Practice Area as well as firmwide.
- Work with creative and design leaders at M+R to market and pitch our motion graphics services to clients.
- Drive conversations and processes that help build inclusive spaces within your teams and across M+R.
- Do your part to help us run smoothly, including carefully tracking all of your hours.
Skills and experiences required for this role:
- We love hearing from anyone who strives to make the world a better place! Not sure if you meet all of the qualifications? There is no harm in applying! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply!
- 5-7 years of experience in a digital design role focused on motion graphics with at least two of those years in a role dedicated to motion graphics or video production.
- Experience designing digital direct response marketing collateral for non-profits or political/issue campaigns.
- Proficiency in Adobe Creative Cloud (Photoshop, Illustrator, After Effects, Premiere Pro) and Google Creative Studio.
- Deep understanding of colors, layout, typography.
- A clear sense of storytelling: you know how to bring a story to life, regardless of the channel you’re designing for.
- Demonstrated ability to effectively incorporate feedback from multiple stakeholders.
- Ability to recognize when feedback does not meet design best practices and work toward a solution.
- Ability to regularly complete design projects within the hours that are estimated for the project.
- Demonstrated ability to run meetings to identify project goals and ensure successful outcomes.
- Ability to communicate persuasively in a way that articulates your ideas and conveys your expertise, whether on the phone, in-person, or in writing.
Skills and experiences we expect of all M+R employees:
- Demonstrated commitment to anti-racism, equity, and inclusion.
- Demonstrated ability to work collaboratively to gain trust and give respect to others through honesty, integrity, kindness, empathy, and authenticity.
- Acute attention to detail and demonstrated ability to prioritize time to meet deadlines for multiple projects.
- Proven track record to successfully pick up new skills, including learning new technologies.
- Drive to seek what can be improved and offer ways to fix any potential roadblocks.
- Comfort admitting what you don’t know and recognizing that feedback is part of the learning process.
- Ability to communicate persuasively in a way that articulates your ideas and conveys your expertise, whether on the phone, in-person, or in writing.
Skills and experiences that are preferred, but not required:
- Experience working at an agency.
- Digital illustration skills.
- Experience designing HTML5 ads.
- Experience sourcing b-roll footage.
- Experience sourcing and working with voiceover talent.
- Understanding of UI and UX principles.
Salary and benefits:
- We also offer a generous benefits package:
- This is an exempt, unionized position, represented by the Washington-Baltimore News Guild. The salary for this position is $101,000. As part of M+R’s commitment to compensation equity and transparency, we have a no negotiation policy. Salary negotiations can introduce bias and perpetuate wage inequality. Staff at M+R who successfully meet their performance expectations have regular opportunities for promotion with accompanying increases in compensation.
- Three weeks vacation as well as 15 paid sick days and three personal days;
- Medical, dental, and vision benefits with premiums fully paid for by M+R for individual employees;
- 401(k) plan with employer match;
- Quarterly discretionary profit-sharing contributions;
- Flexible work schedules and the option to work remotely anywhere within the United States and its territories with broadband internet;
- Annual $1,000 professional development stipend;
- Flexible Spending Accounts for medical, dependent care, and transit.
APPLY HERE
by Ronald Barron | Jul 19, 2023 | Uncategorized
Job Description
Title: QA Engineer
Location: Austin, TX; Remote
Our team at Rev is seeking a highly skilled and detail-oriented Manual QA Tester. As a Manual QA Tester, you will be responsible for ensuring the quality and reliability of our software applications through thorough testing and defect identification.
Responsibilities
- Perform manual testing of software applications to identify defects, bugs, and usability issues.
- Develop and execute test cases and test plans based on project requirements and design specifications.
- Conduct functional, regression, integration, and system testing to ensure the reliability and stability of the software.
- Collaborate with cross-functional teams, including developers, business analysts, and project managers, to understand requirements and deliver high-quality software.
- Document and track defects found during testing and work with the development team to ensure timely resolution.
- Participate in design and requirement reviews to provide feedback and ensure testability of the software.
- Verify and validate bug fixes and new features through retesting and regression testing.
- Identify areas of improvement in the software development process and propose solutions to enhance the quality and efficiency of testing.
- Stay up-to-date with industry trends and best practices in software testing methodologies, tools, and technologies.
- Provide clear and concise reports on test results, including detailed descriptions of issues and recommendations for improvement.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 3+ years of experience as a Manual QA Tester or similar role, preferably in an Agile development environment.
- Strong knowledge of software testing methodologies, tools, and best practices.
- Familiarity with different types of testing, such as functional, regression, integration, and system testing.
- Proficiency in writing clear, concise, and comprehensive test cases and test plans.
- Excellent analytical and problem-solving skills, with the ability to identify and isolate defects.
- Solid understanding of software development processes and the ability to work closely with developers to facilitate defect resolution.
- Attention to detail and the ability to effectively prioritize and manage multiple tasks and deadlines.
- Strong communication skills, both verbal and written, with the ability to articulate complex issues clearly.
- Familiarity with test management and defect tracking tools is a plus.
APPLY HERE
