Service Delivery Project Manager

Job Description

Service Delivery Project Manager

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locations

Remote

time type

Full time

posted on

Posted Yesterday

job requisition id

R0012166

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Project Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas:

  • Waves services, Ethernet Services, IP Services
  • Dark Fiber metro and/or Long Haul services
  • Fiber to the Tower (FTT) services for Dark Fiber and Lit Services

The Project Manager candidate possesses the following skills and expertise

  • Subject Matter advocate for process and program management and driving improvements
  • Excellent project leadership, critical thinking skills, ability to manage projects to the customer’s technical specifications and contract requirements.
  • Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution
  • Strong system and process knowledge in Lit and Fiber services implementation.
  • Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported.
  • Known as a go to person/trusted advisor that willingly assists other team members.
  • Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.
  • Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.

Responsibilities

  • End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.
  • Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress
  • Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.
  • Customer ownership and advocacy; the PM provides ‘Voice of the Customer’ project feedback
  • Develop and maintain customer project plans based on contractual requirements and service designs
  • Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.
  • Perform and oversee daily PM operational tasks working cross-functionally.
  • Build, maintain, and report operational metrics for end-to-end milestone management.
  • Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables. Partner with PM teams to identify new metrics and tracking to drive improvements
  • Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.

Preferred Qualifications and Expertise

Systems and Processes

  • Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.
  • Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of budget, design, engineering, permitting, construction, splicing, and scheduling.

Communication, Relationship, and Leadership

  • Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution
  • Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals
  • Self driven and motivated to provide exceptional customer service
  • Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization

Qualifications

  • 5-10 years of experience in managing Telecom services projects

Base pay range: $75,500 – $100,600 commensurate with experience

Benefits, Rewards & Wellness

  • Excellent Health, Dental & Vision Insurance
  • Retirement 401(k) Savings Plan
  • Fitness membership discounts
  • Generous paid time off policy including paid parental leave

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Email Specialist Team Lead

Job Description

Note from FlexJobs Staff: The employer states this position is remote in the United States.

Email Specialist Team Lead – Remote Work

Who We are

BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects.

Email Specialist Team Lead at BairesDev

We are looking for an Email Specialist Team Lead to create, validate, and design strategy for our Email Marketing Campaigns. You will help and guide the customers to get the best results from our campaigns. This is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry!

What You Will Do:

– Analyze and understand the X factor of our client’s products or services to develop creative email templates.
– Coordinate and work on the processes of the Email Marketing Specialist team.
– Translate business goals into unique brand and product explanations.
– Create effective and compelling content for our email strategies.
– Create different approaches for constant A/B testing.
– Optimize the performance of email writing via user testing and data validation.
– Combine data-driven and user-centric methodologies for better results.

Here’s what we are looking for:

– 2+ years of Email Marketing content experience.
– 2+ years of experience in B2B roles.
– Bachelor’s degree in Communication, Marketing, or a related field.
– Knowledge of Marketing Technologies is a plus.
– Excellent written and oral communication skills, with Advanced English level.

How we do make your work (and your life) easier:

– 100% remote work.
– Hardware setup for you to work from home.
– Flexible hours – make your schedule.
– Paid parental leave, vacation & holidays.
– Diverse and multicultural work environment.
– An innovative environment with the structure and resources of a leading multinational.
– Excellent compensation well above the market average.
– Here you can grow at the speed of your learning curve.

APPLY HERE

Content Editor – Payroll and Benefits

Job Description

Title: Content Editor – Payroll & Benefits

Location: Remote-Mexico

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Content Editor – Payroll and Benefits, joining our Growth team. We are looking for a sharp editor who can transform long-form and short-form copy into high-quality content across a variety of channels like blogs, gated content, web pages, third-party publications, social media, and everywhere else good content lives. The right person for this role will be able to master Remote’s brand voice and speak it fluently.

See Remote’s style guide for more details.

What this job can offer you

  • Maintain brand and editorial consistency across all content channels.
  • Write, edit, and proofread content to ensure consistency in voice and quality.
  • Facilitate high-volume production of high-quality content as part of the content team.
  • Communicate and collaborate with stakeholders across marketing, sales, product, design, people, and more.

What you bring

  • Proven experience as a writer, editor, or related role
  • Understanding of content marketing and conversion copywriting principles
  • Experience editing and writing creative copy for multiple channels including web, blog, gated guides, email, and social media
  • Working knowledge of basic SEO principles and keyword research
  • Experience working within an editorial team that includes writers, designers, producers, and other stakeholders
  • Passion for transforming good writing into great writing

Practicals

  • You’ll report to: Manager, Content Marketing
  • Team: Growth
  • LocationAnywhere in the World
  • Start date: As soon as possible

APPLY HERE

Vice President, Design

Job Description

VP, Design

at Maven Clinic

New York, NY; Remote, US

Maven is the largest virtual clinic for women’s and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company’s #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

An award-winning culture working towards an important mission Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

  • TIME 100 Most Influential Companies (2023)
  • CNBC Disruptor 50 List (2022, 2023)
  • Fast Company Most Innovative Companies (2020, 2023)
  • Built In Best Places to Work (2023)
  • Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
  • Great Place to Work certified (2020, 2021, 2022, 2023)
  • Fast Company Best Workplaces for Innovators (2022)
  • Built In LGBTQIA+ Advocacy Award (2022)

We are looking for a VP, Design who will be responsible for driving the vision, strategy, and execution of our design initiatives at Maven. You will lead the design function at Maven, overseeing a team of talented designers and design leaders to deliver exceptional solutions for our patients, providers, and clients. Reporting into the Chief Product Officer, you will partner closely with cross functional teams including engineering, product, marketing and sales to craft compelling design strategies, identify user pain points, and scale Maven’s design practice.

As VP, Design, you will:

  • Lead the Product Design, Creative Design, and UX Research teams
  • Shape and evangelize a compelling design strategy and vision at Maven, from the look and feel of the brand to how it translates into user journeys in the product
  • Lead the creative team in collaborating with the business, supporting commercial and marketing initiatives that tell the Maven story with polish and quality
  • Partner with product, engineering, research, and other cross-functional partners to deliver exceptional user journeys that support members through vulnerable life journeys
  • Lead and grow a team of talented product, visual, UX, and creative designers focused on the end-to-end Maven experience across our different segments of users
  • Be an innovator with a pulse on industry design systems, strategies and trends. You will help your team anticipate and adjust to new challenges and ensure constant innovation within the org
  • Drive company-wide design definition, specification, collaboration, and roadmap with cross-functional partners
  • Lead, grow, and inspire a high-performing team of designers and design leaders towards cohesion and successful results

We’re looking for you to bring:

  • Significant experience (8+ years) leading and managing product and creative design teams, including design leaders
  • 15+ years experience designing digital consumer products
  • Experience leading and collaborating with diverse, distributed teams in a dynamic, rapid growth environment.
  • Solid toolkit of design software and experience designing or leading design for multiple platforms (email, push, web, iOS, Android)
  • Excellent communication, problem-solving and brainstorming skills with ability to navigate and thrive in ambiguity
  • Passion for building scalable solutions and services, working with (and simplifying) sophisticated design systems that span multiple products.
  • Strategic thinking with the ability to balance creativity with data-driven decision-making.
  • Proven experience working on a cross-functional leadership team where you deeply collaborated with engineering, product, and data teams to plan and implement team roadmaps

APPLY HERE

Production Coordinator

Job Description

Title: Production Coordinator – Remote

Location: US National

Full-Time

Description

SketchDeck is building the model for the next generation of creative agencies. Through a combination of technology, partnership, and a global talent community, SketchDeck gives marketers access to quality creative on demand. We work with clients from startups to well-known enterprise brands such as Dropbox, Rmy Cointreau, and Asana.

As the Production Coordinator, you ensure satisfactory delivery of all production work for the team’s client accounts. You are responsible for managing client projects through completion, mentorship and support of the Production Designers and Quality Control members, ensuring the delivery of high-quality design that meets brand standards and guidelines, and ensuring all projects are ready for final output. You will collaborate with Project Managers, Quality Control, Designers and Production Directors to build client relationships, advance brands and deliver great, high-quality work. This requires a combination of strong design experience, a thorough understanding of final product specs, strong organizational skills, critical attention to detail and excellent communication skills.

The Production Coordinator is part of a team led by a Project Manager and will report directly to the Director of Design.

This role will need to maintain Eastern Time Zone hours.

Production Design:

  • Responsible for the creation of graphic assets while maintaining the integrity of our clients’ design standards
  • Develop and prepare files for print or digital production, ensuring they meet technical specifications and requirements
  • Create and modify design templates for efficient production and consistency across multiple projects.
  • Ensure brand consistency across all marketing collateral by adhering to brand guidelines, high design standards, and specifications.
  • Analyze and implement feedback from both client and internal design teams
  • Possess a fundamental understanding of digital, print, production, identity, product, packaging, ad, and multimedia design disciplines. Ideally, this includes familiarity with ADA/WCAG standards

Quality Control:

  • Ensures files are ready for final production and that work is designed in the correct program
  • Monitor and QC project deliverables and ensure projects are delivered following ADA/WCAG standards including 2.0 & 2.1
  • Monitor the correct usage of brand guidelines
  • Review briefs against design, check content and copy for accuracy and quality
  • Support team as a client brand knowledge resource
  • Work with QC, PM, and DD’s to ensure projects are meeting/exceeding all design standards
  • Improve process and quality standards for specific project types, e.g. PPT templates
  • Overall ensure and improve excellent production design quality and efficiency,
  • Oversee daily tasks tied to production
  • Update design files for basic updates, upload and deliver to client.
  • Ensure client delivery deadlines are met
  • Hold team accountable by providing actionable feedback & helping them grow
  • Coordinate and communicate project needs, timelines, team skills and creative staff with Project Managers

Project Coordination:

  • Time and project management skillsmust be comfortable simultaneously managing multiple projects for various clients across time zones
  • Coordinate and manage the production workflow for multiple projects simultaneously.
  • Collaborate with others, including project manager, designers, quality control and clients, to ensure smooth project execution.
  • Develop and maintain project schedules, identifying critical milestones and deadlines.
  • Monitor project progress, identifying potential issues or delays, and taking proactive measures to mitigate them.
  • Facilitate effective communication among team members and clients to ensure everyone is well-informed about project status and requirements.
  • Manage project platform from WorkFront to the SketchDeck platform
  • Escalate issues and essential opportunities to the Project Manager
  • Provide input and ideas to improve the design team structure, processes and development
  • Develop onboarding tools to ensure new team members understand the client accounts and brands
  • Help coordinate and organize processes and delivery for large events or production campaigns

Requirements

  • 5-7+ years of experience in a design-related position
  • Knowledge and understanding of WCAG 2.0 & 2.1, ADA/Accessibility compliance best practices, tools, and solutions (nice to have, but not a requirement)
  • Strong technical design understanding (e.g. file management, design principles)
  • Strong attention to detail
  • Strong client relationship skills
  • Excellent time management and organizational skills
  • Able to interpret briefs
  • Enthusiastic about collaboration with a remote team of project managers, design directors, and other designers based all over the world
  • Excellent communication skills both written and spoken

Benefits

We pride ourselves on being a great place to work. By joining the team, you will get:

  • Salary range $60,000 – $70,000
  • Health insurance (medical, dental, and vision)
  • 401(k) with company match
  • Fully remote working (that started pre-covid and will continue after!)
  • Paid time off that grows with tenure
  • Annual company retreat
  • Computer hardware of your choice (up to $1500)
  • $500 towards your office setup expenses
  • To work with a talented team of creatives, business people, and engineers!

APPLY HERE