by Ronald Barron | Aug 16, 2023 | Uncategorized
Job Description
Title: Team Lead, Language Services
Location: Remote
Overview
Smartling was founded 14 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services empowering teams to collaborate in real-time to create experiences customers love.
Smartling is seeking a Team Lead – Language Services, for a remote position, based in the continental US, to join our growing Language Services team. We are looking for a true go-getter to own the critical task of delivering high quality language services for our customers. In return, we offer competitive compensation, exceptional benefits, a clear career path, and the unique opportunity to be a part of a high-growth company that is changing the world.
As a Team Lead, you will be primarily responsible for leading a team of Language Services Project Managers. You’ll develop and lead a high performing team that delivers exceptional service to our customers. You’ll also have the opportunity to work directly with some of our best customers, as well as support key programs at Smartling and collaborate with other teams in the process. You’ll leverage your project management expertise, along with strong relationship management skills, to help your team execute at a high level. You’ll also support Language Services Project Managers by leading 1:1’s, leveraging insights from data, and maintaining a positive high-performing culture.
You Will
- Lead a team of Language Services Project Managers
- Be responsible for meeting your KPIs by in part ensuring Language Services Project Managers meet their KPIs
- Be directly responsible for large enterprise customers, consulting with their team on solutions, and managing their day-to-day service needs
- Use data driven insights to improve service quality, processes, and team performance
- Provide support to key Smartling programs
- Act as mentor and coach to junior team members
- Be a champion for our customers – responsive, constructive, empathetic
- Foster close relationships with linguists
- Work cross functionally with Sales, Customer Success, and other teams at Smartling
You Have
- 5+ years of localization project management experience
- 2 + years of experience managing/mentoring a team of direct reports
- Direct customer-facing experience managing relationships with enterprise localization clients
- The ability to use data to make decisions that will improve key business metrics
- The ability to be entrepreneurial, persistent, and positive in the face of challenges
- Exceptional attention to detail
- Excellent written and oral communication skills
- A high degree of comfort with/ ability to quickly pick up cloud-based software
- Fluency in English
- A home office setup conducive for working remotely, and ability to work effectively as a remote team member*
You Are
- Adaptable. Accept and embrace changes as situations or objectives evolve
- Task Management Hero. Demonstrate the ability to work within timelines for successful completion of assigned tasks or projects
- Results Focus. Exhibit commitment to goals and consistently delivers results
- Enthusiastic. Maintains optimism through ups and downs; bounces back undaunted
- Customer Focus. Builds positive and fruitful customer relationships by giving customers’ needs priority and responding quickly to customer concerns
- Accountable. Maintains consistency in all aspects of their job
APPLY HERE
by Ronald Barron | Aug 16, 2023 | Uncategorized
Job Description
Title: Customer Advocate – Social Media – Remote
Location: US National
About the Role
Customer Advocates are the face of the MoneyLion brand. Advocates maintain a level of professionalism and empathy that exceeds that of our customer’s expectations. We are looking for an advocate for superior customer experience interactions via our various social media and review channels a brand ambassador, driving high-value customer experience interactions via social media.
Ultimately, you will help establish our reputation as a company that offers excellent customer support via all mediums, including social media and various digital channels. You will own and elevate the customer experience by resolving customer concerns and reporting to the correct teams to eliminate the issue for future customers.
Responsibilities include resolving customer queries and complaints, recommending solutions, and guiding customers through product features and functionalities. To be successful in this role, you should be an excellent written and verbal communicator who’s able to earn our customers’ trust in 240 characters (or less!).
Service:
- Provide excellent customer service that is focused on the person as well as the solution
- Resolve customer questions, concerns, and product issues raised via public channels by engaging the customer, providing the right resolution, and addressing social media escalations with critical thinking
- Respond to customer concerns in a timely and accurate way; first via the relevant social channel, and be prepared to follow up via phone, email, or chat according to the customer’s preference
- Monitor, proactively post, research and reach out to community members within official MoneyLion channels to ensure a positive experience with the company
- Identify customer needs and help customers use specific features, understand our products, and maximize their success with our products and services
- Inform customers about new features and functionalities
- Follow up with customers to ensure their issues are resolved
Advocacy:
- Own public-facing customer escalations, from acknowledgement through to research, resolution, and internal product feedback where required
- Analyze and respond to public-facing interactions (Social Media, App Reviews, Website Feedback, etc) activities make recommendations to enhance the customer experience to product, engineering, and operations partners
- Manage and moderate interactions on specific digital platforms as assigned and report findings to the senior leadership team regarding significant issues, themes and/or feedback collected through the channels
- Represent MoneyLion’s brand and mission to online communities, and the public at large
- Analyze and report service issues and product malfunctions, as well as flagging identified trends and patterns of complaints
- Update our internal databases with information about technical issues, complaints, and useful discussions with customers that may help improve our products, services, and customer support
- Own and elevate the customer’s experience by challenging the status quo and advocating for improved processes.
About You
- Must have at least 4-5 years of experience in a customer-facing role
- 2-3 years of customer escalations experience preferred
- Prior experience managing Q&A, moderation, and communities on Facebook, Instagram, LinkedIn, YouTube, Twitter, 3rd party review sites, etc. and understanding best practices for each platform
- Strong customer-first mindset, with an interest in understanding the customer, and engaging in a supportive, authentic, on-brand voice, to resolve customer issues quickly and satisfactorily
- Must have maturity and self-awareness to work with the content / topics at hand
- Excellent work ethic, high productivity, and acute attention to detail needed
- Follow-up skills and a strong sense of accountability and ownership are a must
APPLY HERE
by Ronald Barron | Aug 16, 2023 | Uncategorized
Job Description
Title: SEO Manager
Location: US National
Remote
About us:
We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever.
To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.
What You’ll Be Doing:
Develop and implement comprehensive SEO strategies:
- Conduct in-depth keyword research and analysis to identify target keywords and phrases relevant to mental health therapy and insurance.
- Optimize website content, including landing pages, blog posts, and informational resources, to improve organic rankings and increase targeted traffic.
- Stay updated with the latest SEO trends, algorithm changes, and best practices to ensure the implementation of effective strategies.
On-page and off-page optimization:
- Perform website audits and identify areas for improvement in terms of technical SEO, site structure, URL optimization, meta tags, and other on-page elements.
- Collaborate with content creators, designers, and developers to optimize website content and ensure it is search engine friendly.
- Develop and execute link-building strategies to increase the domain authority and backlink profile of the Grow Therapy website.
Track and analyze SEO performance:
- Monitor and analyze website traffic, keyword rankings, conversion rates, and other relevant SEO metrics using tools such as Google Analytics and SEO software.
- Generate regular reports and present insights, trends, and recommendations to the management team to drive data-informed decision-making.
Collaborate with cross-functional teams:
- Work closely with the marketing team to align SEO strategies with broader marketing initiatives and campaigns.
- Collaborate with the product development team to ensure SEO best practices are integrated into the website’s design and functionality.
Stay informed and share knowledge:
- Stay up-to-date with industry trends, search engine algorithm updates, and emerging SEO techniques.
- Act as an internal subject matter expert, providing guidance, training, and support to other team members on SEO best practices.
Salary range: $97,750-$147,750
You’ll Be a Good Fit If:
- Proven experience in SEO management, preferably in a marketplace or e-commerce setting.
- Strong knowledge of SEO principles, techniques, and tools, including keyword research, on-page optimization, link building, and technical SEO.
- Familiarity with Google Analytics, Google Search Console, and other SEO tools.
- Understanding of content management systems (CMS) and website development processes.
- Excellent analytical skills and the ability to interpret data and draw actionable insights.
- Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.
- Proactive, self-motivated, and able to manage multiple projects simultaneously.
- Passion for mental health and a commitment to helping individuals find quality therapy providers.
APPLY HERE
by Ronald Barron | Aug 16, 2023 | Uncategorized
Job Description
Sr. Manager, Product Design
at Smartsheet
Bellevue, WA, USA
At Smartsheet, our purpose is to empower everyone to improve how they work. As a member of the User Experience team, you’ll have the opportunity to lead our design system strategy and shape the future of work, making our category-leading work execution platform useful, usable, and elegant. As the Senior Product Design Manager you will lead and grow a team of Product Designers in applying principles of design thinking to align our experiences and user interface to create interaction and visual design elegance in our web and mobile apps. You will represent the end user and evangelize human-centered methodologies across the product organization to ensure innovative designs that truly meet people’s needs from first-time users to seasoned experts.
You will report to our Director of Product Design for Core Experiences, and you may work remotely from anywhere in the US where Smartsheet is a registered employer.
You will:
- Help establish, articulate, and drive a vision for the future of Design at Smartsheet
- Focus on crafting powerful experiences for both account administrators as well as customers, serving their needs to self-serve the management and deployment of their accounts across SMB all the way up to large Enterprise accounts
- Strategically identify and prioritize product areas most in need of UX alignment, to create a cohesive and delightful experience for our users
- Establish goals and target metrics that drive effective design decisions
- Manage the day-to-day and strategic activities of UX designers, making sure that human-centered design processes are planned, followed, and documented
- Manage, mentor and coach a team of Product designers in a supportive and inclusive manner, and motivate the team to high productivity and performance
- Ensure a modern and intuitive product design by evaluating emerging UX design techniques and tools
- Work closely with product teams to launch new features and evolve existing ones based on an understanding of user needs, business objectives, roadmaps, and technical constraints
- Test ideas and rapidly incorporate user and team feedback
- Establish quality processes to ensure the design execution and engineering implementation are high quality and reflect the design intent of the Experience Design team on behalf of our users
- Participate as a thought leader across Smartsheet and within Design, playing a key role in shaping the culture of the Design and Product organization
- Support other duties as needed
You have:
- 7+ years experience designing exceptional experiences with a strong information architecture, interaction, and visual design skills
- 5+ years of people management
- Systems thinking experience—you understand downstream impacts of design decisions, and possess a knowledge of how to use industry-standard tools and methodologies to lead design strategy and execution on complex systems.
- Experience collaborating with a research partner to define and lead execution on research strategy to inform strategic direction and evaluate the effectiveness of our solutions
- Experience finding simple, innovative solutions for complex problems
- Experience with SDLC models that holistically incorporate user experience
- Expert in Figma and other UX and prototyping tools. Ability to create task flows, wireframes, prototypes and other interaction design deliverables
- Excellent communication skills and interpersonal skills; ability to work successfully with teams across the company, and leaders at every level of the organization
- Ability to articulate design decisions and advocate for the user at all levels of the organization
APPLY HERE
by Ronald Barron | Aug 16, 2023 | Uncategorized
Job Description
Desktop Publishing Specialist – Remote
Location: US National
- Functional Area: Communications
- Position Type: Regular-Status Full-Time
- Experience Required: 1 – 3 Years
- Location: Multiple
- Department: Communications
- Education Required: High School Diploma or GED
Position Description:
Position Summary
The Desktop Publishing Specialist is responsible for producing complex documents, presentations, graphics, questionnaires, forms, and other products, using Microsoft Office software.
Core Responsibilities
- Format documents and products quickly and accurately, in MS Office Suite (Word, Excel, PowerPoint), utilizing Mathematica templates/styles/branding or client custom requirements, to produce visually compelling documents.
- Work collaboratively with internal customers, production colleagues, and creative services to encourage accessible authoring of content by sharing guidelines, best practices, and subject matter expertise.
- Ensure new documents and forms are formatted and finalized in accordance with Section 508 compliance/accessibility requirements, often involving fixing colors in figures, adding alternate text (alt text), proper file names, link names and structure, and checking that all elements (including headings, tables, and lists) are structured properly.
- Exhibit a client-first philosophy. Focus on creating the best experience for both the internal and external customer.
- Must be detail-oriented, highly self-motivated and adaptable to learning and understanding new technologies.
- Able to work both independently and on a team, and have the ability to organize and present information in a clear, concise manner.
- Actively support the advancement of organizational diversity, equity and inclusion efforts, and apply diversity, equity and inclusion lens across job responsibilities.
- Flexibility to work overtime when requested.
- Additional duties may be assigned as needed.
Position Requirements:
Functional Knowledge (Preferred)
- Proficiency with MS Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat. Task management tools (ServiceNow experience helpful) on a Microsoft Windows Platform.
- Knowledge of page layout and formatting techniques, creating and working with templates and style sheets, document production, placing photos and artwork, and product deliverables.
- Strong aptitude in critical thinking and problem-solving skills.
- Excellent time management and organizational skills. Ability to prioritize a variety of projects in a deadline-driven environment.
- Excellent writing, verbal, and interpersonal communication skills, and a proactive attitude.
- Experience with surveys and other data collections documents a plus.
Education minimum requirement
- A high school diploma or GED
- Minimum two years of experience in large-scale document production, preferably in a federal contracting environment
- A combination of equivalent education and work experience may be substituted for the above requirements.
Years of Relevant Experience
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