by Ronald Barron | Aug 17, 2023 | Uncategorized
Job Description
Title: Senior Product Designer
Location: United States (Remote)
Articulate is looking for a highly skilled senior product designer who loves to solve experience and design problems with the end-user in mind. If you’re a multi-talented individual who thinks about user experience, ui design, design systems, and solving for human needs holistically, you’ve come to the right place. For this position, ux experience, visual design chops, the ability to balance work across multiple features at once, and creative problem-solving capabilities are paramount.
As a member of our product design team, you’ll work closely with other product designers, stakeholders, and our engineering team to produce meaningful feature work. You’ll also contribute to our design systems, work on prototypes to bring ideas to life, test features you’ve built, mentor other designers, and function as a high impact contributor collaborating across a variety of SaaS products.
Job Description:
- Explore and solve design problems for a variety of SaaS products for our customers
- Analyze user and stakeholder feedback to identify problems and synthesize new, elegant solutions to solve pain points
- Develop a deep understanding of our products and assets, the competitive landscape, our users, and use this regularly in product decision-making and mentorship
- Craft efficient user flows, thoughtful wireframes, high-fidelity designs, prototypes, and pattern documentation with minimal supervision
- Take full responsibility of a feature set and execute cohesive, forward-thinking, and industry competitive design solutions from end-to-end with pixel-perfect UI deliverables with some supervision
- Create detailed design specs with all manner of states considered, well-annotated and ready for handoff to our product development team
- Support your designs with thoughtful prototypes and simple animations to demonstrate interactions and simulate new flows
- Drive cross-functional teams forward as you set up meetings and knock down priorities across multiple projects at one time
- Support feature development with thorough testing of new features, detailed bug reporting across all breakpoints, efficient guidance for dev and qa teams
- Meet with the design team and stakeholders regularly to discuss product design decisions and transform product insights into intuitive, user-friendly application features
- Identify new possible areas for collecting analytics and testing opportunities to improve new and existing features
- Assist with finding new design talent and guiding junior-mid level peers
What we’re looking for:
- Bachelor’s degree in Design, HCI, or related field
- You are a well-rounded product designer with at least 4-7 years professional experience in fully responsive web environments
- You have successful prior experience in a product design role for an impressive consumer app, SaaS company, agency, or a remarkable product-focused portfolio
- Someone with a passion for amazing product design and an appreciation for elegant user experiences
- You have a deep understanding of and hands-on experience with modern UX design concepts and tools, as well as platform-specific constraints and guidelines
- You are full of creative ideas and capable of validating them through rapid prototyping and user testing
- You are a native visual language speaker, presenting ideas and concepts in a succinct and thoughtful manner
- A well-spoken, humble creator who can present ideas effectively
- A highly motivated individual who is self-directed and has high attention to detail and excellent followthrough
- An outstanding team contributor who can provide a thoughtful viewpoint on product design in a flexible and easygoing way you are well-versed in giving and receiving feedback constructively
- You are resilient, reliable, and optimistic
- Expert in Figma, well-versed in Principle, Photoshop, Illustrator
APPLY HERE
by Ronald Barron | Aug 17, 2023 | Uncategorized
Job Description
Title: Software Engineer (L2)
Location: Remote – US
See yourself at Twilio
Join the team as our next Software Engineer.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
This position is needed to help Twilo develop and deliver new capabilities in the Twilio Flex platform. You will be a member of a scrum team who will implement, own and operate their microservices end to end in the cloud. You will be one of the members of the Flex Customer Connect Team and will work closely with senior tech talent in building innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform. Additionally, you will have an opportunity to experiment and propose innovative ideas and solutions to enhance the value of Flex platform.
Responsibilities
In this role, you’ll:
- Implement, test and deploy Flex features and services in AWS cloud.
- Respond to incidents and participate in on-call rotation and participate in RCAs for incidents.
- Meet SLA/SLO/SLI for your services.
- Meet Definition of Done for the software you build.
- Refactor and reduce technical debt in your services.
- Write automated unit and integration tests in a continuous integration and delivery environment.
- Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.
- Actively participate in Design, Code review, Backlog grooming, Agile ceremonies and work with team members to meet team’s sprint commitments.
- Work independently or with your team to troubleshoot/determine resolution for issues in your team’s domain.
- Be responsible for documentation of projects you work on.
- Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Bachelor’s degree in Computer Science or related industry experience.
- 3-4 years of experience developing Java/JavaScript/React/Angular
- Translate software designs into software implementations.
- Positive attitude and aptitude to learn and execute quickly in a small team.
- Communicate clearly and concisely, orally and in writing.
- Ability to work on-call rotation weekend and holiday hours
Desired:
- Familiarity with SQL/NoSQL databases and caches.
- Familiarity with DataStreaming/Processing such as Kafka/Kinesis, KafkaStreams, Flink, Spark.
- Familiarity with container technologies – Docker/Kubernetes.
- Familiarity in solving complex production issues.
- Iterative development and deployment, Scrum and Agile methodologies.
- Experience developing highly-available, secure, native cloud enterprise SaaS applications in Java
- Experience in front end development
- Experience building distributed systems based on microservices architecture.
- Experience with AWS, GCP or other public cloud infrastructure platforms.
- Experience with REST API design and implementation.
- Experience implementing automated testing and CI/CD pipelines.
APPLY HERE
by Ronald Barron | Aug 17, 2023 | Uncategorized
Job Description
Title: Senior Software Engineer (L3)
Location: Remote – US
See yourself at Twilio
Join the team as our next Software Engineer
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.
About the job
Twilio is growing rapidly and seeking talented engineers in the Flex Business Unit. As part of the Flex Customer Connect team, you will collaborate in the design and implementation phases of cloud-based distributed systems to build the next generation customer interactions platform for Flex. Additionally, you’ll have the opportunity to influence and implement architectural solutions that will enable us to achieve our goal of being the world’s most trusted communication platform. Not only will you have the opportunity to work on some of the most complex and exciting technical problems in the industry, you will also be working across the product scope based on priority needs and work directly with other teams delivering some of the most innovative solutions around.
Responsibilities
In this role, you’ll:
- Collaborate with other team members, including our Product team, to help influence, own, and improve our product offering
- Influence teams to continuously be improving while supporting progressive ways to solve problems; adopt new technologies and strategies where applicable.
- Drive architecture and building systems for multiple orders of magnitude of growth. Every big idea starts small: open up boundaries and keep raising the bar as solving small problems can bring big results. Never settle and keep pushing yourself and the teams forward.
- Drive quality by writing unit tests, functional tests, and performance tests in a continuous delivery environment. Always look for the next opportunity for Twilio to improve our quality, reliability and security to continuously earn our customers trust.
- Support production operations, building, releasing and assisting with team on-call. Teams will be small and empowered so that you can move fast and ship to production multiple times in a 2 week sprint
- Evaluate opportunities, risk and technical strategies and provide key findings to internal partners.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- 5+ years experience in designing and building and operating high-scale, mission critical cloud based production systems.
- Knowledge of architectural patterns and archetypes for building mature services, especially for distributed and multi-regional systems.
- Advanced level full stack developer with familiarity with best coding standards and proven record of high quality coding skills.
- Exposure to high level service design — modeling interfaces and internals in a modular, composable, and extensible ways.
- Good working knowledge with cloud service providers and highly distributed systems.
- Extensive experience with REST API design and implementation
- Understanding and hands on experience working with SQL and NoSQL databases.
- Knowledge of Actor based systems and state machines.
- Ability to work on-call rotation weekend and holiday hours
Desired:
- Good written and verbal communication skills.
- Ability to influence and build effective working relationships with all levels engineers.
APPLY HERE
by Ronald Barron | Aug 17, 2023 | Uncategorized
Job Description
Program Director
Posting Location: Remote, US
Req #: 2023-36777
Category: Account Management
Why Compucom? (Overview)
The Program Director will be directly responsible for one or more clients and will be accountable for the P&L, revenue growth, and services. The Program Director will manage a total revenue of $1-10+ million. This individual will also build, manage, and develop a high performing team of Service Delivery Managers. The ideal candidate would be a self-starter who programmatically drives commercial, operational, and customer relationship improvements.
This is a remote position that reports directly to the Sr. Director of Program Management.
What We Need & What You’ll Do (Responsibilities)
- Act as the client’s advocate inside of CompuCom and own the overall Profit & Loss (revenue through Margin), growth, and Gross Margin Dollars for client(s).
- Build trusted customer relationships based on mutual respect for the customer’s business and how CompuCom can support their business and IT objectives.
- Direct the day-to day operations of customer relationship team that is focused on providing customers with support, guidance, and knowledge resources to boost renewals and strive for zero churn.
- Responsible for Service Level Achievement (SLA) through onsite, Remote Services, and Shared Services and overall governance to include:
- Operational: monthly and quarterly
- Commercial Contact Governance (adherence and knowledge of the contract)
- Strategic: innovative road mapping
- Implement strategies and processes to deliver a consistent client experience from onboarding through all phases of the customer lifecycle while promoting retention; Client Satisfaction to be measured via Net Promoter Score (NPS) and operational Customer Satisfaction measures (CSAT).
- Lead the planning process for incremental growth alongside sales, product development, and other customer facing functions.
- Responsible for revenue forecasting in collaboration with delivery and program management based on actual sales volume, client information (such as new app releases and end-user additions), and forecasting trends (prior volume, seasonality, etc.) .
- Manage a team of service delivery managers to include providing leadership, addressing discipline issues, hiring and terminations, administrative duties, and training for continuous improvement.
- Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company
Who You Are (Qualifications)
- Bachelor’s Degree in Business Management, Computer Science, or related field.
- 5-10 years of related experience
- Prior management experience with strong leadership skills
- Excellent delivery skills in related IT/Product categories
- Strong strategic and tactical account management skills
- Effective communicator with strong attention to detail
- Ability to work independently as well as in a team environment
Preferred Qualifications
- Experience in sales accounts in related IT/Product categories
APPLY HERE
by Ronald Barron | Aug 17, 2023 | Uncategorized
Job Description
Account Supervisor – Remote
Location: United States
Reporting to the Account Director, the Account Supervisor will be responsible for leading the day to day planning and execution of our client’s logistic and operational marketing program. You’ll serve as the primary point of contact for our client as well as our field team and cross functional departments across the agency. To thrive in this role, you have the ability to communicate effectively across a wide range of audiences and have a background in operations, logistics, and events.
ABOUT GMR MARKETING
We are the Experience Agency Making Unforgettable Stories Born of Humanity
NOT JUST EXPERIENTIAL. EXPERIENCE.
The lines have blurred. People live in the physical, digital, and social worlds all at once, and your brand experiences should do the same.
NOT JUST TELLING. MAKING.
The best stories are lived, not heard. Make an immersive world for people to explore so they can experience something they’ll never forget.
NOT JUST CONSUMERS. HUMANS.
It all starts with the human. If you want to make a lasting impact, look beyond the wallet to understand what motivates and inspires people.
REQUIRED SKILLS
- Client Management. You will manage day-to-day client relationships including executing and managing programs and deadlines daily, ensuring quality work is provided.
- Project Management. You have experience planning, developing and managing multiple program details at one time to ensure that all elements are delivered on time and that all stakeholders can utilize the resources provided. To support these efforts, you’ll manage status documents, timelines, and meetings/calls, and will work closely with various groups to monitor program statuses, scopes of work, and budgets.
- Operations and Logistics. You have prior experience in managing operations and logistics and excel at being organized and keeping programs up to date.
- Event Execution. You have experience managing, planning, executing, and recapping events and have the flexibility to adjust based on client needs and expectations. You have the ability to take on an event and run with it.
- Leadership. You demonstrate the ability to mentor and grow account service team talent, including training, mentoring, maintaining deliverables and timelines, and performance evaluation.
- Cross-Collaboration + Effective Communication.You will build and maintain relationships with our clients, field team, and GMR internal teams. You will work closely with our Staffing, Fleet, and other internal teams to ensure program milestones are being met and delivered.
APPLY HERE
