Job Description

Title: Software Engineer (L2)

Location: Remote – US

See yourself at Twilio

Join the team as our next Software Engineer.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we’re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We’re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help Twilo develop and deliver new capabilities in the Twilio Flex platform. You will be a member of a scrum team who will implement, own and operate their microservices end to end in the cloud. You will be one of the members of the Flex Customer Connect Team and will work closely with senior tech talent in building innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform. Additionally, you will have an opportunity to experiment and propose innovative ideas and solutions to enhance the value of Flex platform.


In this role, you’ll:

  • Implement, test and deploy Flex features and services in AWS cloud.
  • Respond to incidents and participate in on-call rotation and participate in RCAs for incidents.
  • Meet SLA/SLO/SLI for your services.
  • Meet Definition of Done for the software you build.
  • Refactor and reduce technical debt in your services.
  • Write automated unit and integration tests in a continuous integration and delivery environment.
  • Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.
  • Actively participate in Design, Code review, Backlog grooming, Agile ceremonies and work with team members to meet team’s sprint commitments.
  • Work independently or with your team to troubleshoot/determine resolution for issues in your team’s domain.
  • Be responsible for documentation of projects you work on.
  • Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Bachelor’s degree in Computer Science or related industry experience.
  • 3-4 years of experience developing Java/JavaScript/React/Angular
  • Translate software designs into software implementations.
  • Positive attitude and aptitude to learn and execute quickly in a small team.
  • Communicate clearly and concisely, orally and in writing.
  • Ability to work on-call rotation weekend and holiday hours


  • Familiarity with SQL/NoSQL databases and caches.
  • Familiarity with DataStreaming/Processing such as Kafka/Kinesis, KafkaStreams, Flink, Spark.
  • Familiarity with container technologies – Docker/Kubernetes.
  • Familiarity in solving complex production issues.
  • Iterative development and deployment, Scrum and Agile methodologies.
  • Experience developing highly-available, secure, native cloud enterprise SaaS applications in Java
  • Experience in front end development
  • Experience building distributed systems based on microservices architecture.
  • Experience with AWS, GCP or other public cloud infrastructure platforms.
  • Experience with REST API design and implementation.
  • Experience implementing automated testing and CI/CD pipelines.