by Ronald Barron | Aug 22, 2023 | Uncategorized
Job Description
Product Manager, Mobile
(Remote)
REMOTE
We’re looking for a driven, customer-centric, and inventive Product Manager to join our growing product org. As Mobile PM, you will play a key role in taking our native iOS and Mobile apps to the next level. You will collaborate with cross-functional teams to develop remarkable mobile experiences and capabilities that help us reshape fleet management.
You’ll report to the Director of Product Management, and you’ll be accountable for the success of our Mobile apps – used by the majority of our Fleetio users worldwide. At Fleetio, our users are always on the move, and you’ll be responsible for ensuring Fleetio is valuable to them wherever they may go. You’ll drive continuous discovery and delivery of the right Mobile solutions for our customers – across small businesses thru large multinational enterprises.
If this sounds like a good fit for you, we’d love to hear from you.
What you’ll be doing
- Articulate what a winning Mobile product looks like, and drive the product plan and roadmap.
- Collaborate with Engineering, Design, Product Marketing, and other peers across our organization to build remarkable iOS and Android apps.
- Ensure Fleetio’s Mobile apps are customer-driven, data-informed, and aligned with our goals around conversion, activation, adoption, engagement, and retention.
- Act as a Mobile product evangelist, advocating for our apps internally and externally.
- Effectively communicate product vision, value proposition, tradeoffs, risks, opportunities, learnings, insights, and roadmap updates to stakeholders, executives, and customers.
- Work closely with your team to find ways to make our development process more efficient in delivering high-quality features to customers quickly.
- Help us foster a culture of impact, collaboration, risk-taking, experimentation, iteration, learning, and sound decision-making.
- Define, track, and analyze metrics that inform the success of our Mobile products.
- Guide features through their entire creative cycle: Discovery, ideation, specification, test, delivery, launch / GTM, analysis, and optimization.
- Demonstrate initiative and ability to turn business priorities, key themes, and big ideas into a roadmap with minimal guidance.
- Identify opportunities for differentiation, expansion, and zero-to-one innovation.
- Deeply understand and advocate for Mobile capabilities and use cases.
- Raise the bar for product quality across our mobile apps based on strong evidence.
This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.
What’s in it for you
- Work on products used by hundreds of thousands of users around the world, including drivers, technicians, and fleet managers who depend on our Mobile solutions.
- Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
- Work remotely (within the United States), or at our Birmingham, AL HQ. We strive to promote a strong remote working culture and have done so since the beginning.
Requirements
- 3-5 years in product management, building and delivering native Mobile iOS and Android apps – preferably in modern, technology-driven B2B SaaS environments.
- BA/BS/MS in Computer Science, Business, Design, or related equivalent field/experience.
- Demonstrated expertise in mobile product management, with a deep understanding of mobile technologies, platforms, and trends – and experience continuously shipping highly rated and used iOS and Android apps.
- In-depth knowledge of mobile design best practices, patterns, and workflows, including Apple’s Human Interface Guidelines and Android Material Design.
- Passion for customer & business success, shortening time to value, and the craft of PM.
- A committed desire to understand our users and rally around the problems we’re solving.
- Effective at integrating feedback, facts, and needs into product recommendations, decisions, strategies, and launch execution across the product life-cycle.
- Natural leadership skills – you influence and inspire others who love working with you.
- A proven track record of strong cross-functional collaboration.
- An entrepreneurial spirit – you are self-driven, accountable, and comfortable presenting to customers, prospects, partners, and stakeholders.
- Egoless self-starter with great product sense, curiosity, attention to detail, and a growth mindset.
- Talent for mediating across various needs, and finding creative solutions.
- Strong analytical and problem-solving skills, with the ability to translate data and insights into actionable product strategies and decisions.
- Champion our core values of intelligence, intensity, integrity, and ownership.
Considered a plus
- Experience in fleet / automotive / transportation software, vertical SaaS, or related space.
- Experience in various segments and product life cycle stages, including optimizing mature products and building zero-to-one.
- Experience with hybrid PLG (product-led growth) and SLG (sales-led growth) products.
APPLY HERE
by Ronald Barron | Aug 22, 2023 | Uncategorized
Job Description
Project Manager
Remote
Description
We are looking for a Project Manager with experience working for a Business Process Management or Software Development company. This position ensures that all departments come together in a timely and efficient manner to complete overall deadlines and goals during implementation. They are responsible for successfully planning, executing, monitoring, and closing on strategic projects and key initiatives.
Responsibilities:
- Manage operational aspects of a project including scope, schedule, and delivery.
- Provide project coordination and leadership between technical staff and management.
- Evaluate project risks, develop contingency plans and respond quickly to change.
- Establish and maintain positive working relationships and partnerships with clients and product teams.
- Act as liaison between team members and clients to accomplish results and identify alternative solutions.
- Review deliverables prepared by the team to ensure quality and accuracy.
- Review the status reports of team members.
- Maintain project trackers.
- Prepare and participate in engagement reviews and quality assurance processes.
- Ensure project documents are complete, current, and stored appropriately.
- Suggest areas for improvement in internal processes along with possible solutions, meet challenges with resourcefulness.
- Proactively disseminate project information to all stakeholders.
- Communicates with co-workers, management, clients, and others in a courteous and professional manner.
- Complies with and adheres to MetaSource policies and procedures.
Requirements
- Bachelor’s degree in a related field required.
- Experience working for a Business Process Management or Software Development company.
- General understanding in areas of application programming, database, and system design.
- Excellent knowledge of project management tools and methodologies.
- Ability to read and interpret documents such as company policies; ability to write routine reports and correspondences; Able to simplify complex technical information to be easily understood by others.
- Experience with Microsoft Office, such as Microsoft Word, Microsoft Excel, and Microsoft Outlook.
- Project Management Professional (PMP) certification preferred; ability to obtain PMP within 6 months of employment is required.
Preferred Qualifications:
- 3-5 years of project management experience
- Industry experience or understanding related business process outsourcing services.
APPLY HERE
by Ronald Barron | Aug 22, 2023 | Uncategorized
Job Description
Client Service Analyst
Remote
Full time
31111
POSITION SUMMARY:
Provides front line customer support for Boston Medical Center and affiliated organizations employees. Responds to incoming calls, emails, and in person requests for assistance with all IT-related issues. Triages calls by identifying, classifying, and prioritizing incidents and requests. Resolves issues as appropriate, and engages other teams as necessary. Has good judgment. Owns customer relationship through resolution of incident. Thoroughly documents all actions in ticketing system. Has frequent interactions with all levels of personnel, therefore has impeccable customer service skills.
Department: Service Desk
Schedule: Monday-Friday 3-11:30pm
Schedule:
- Monday and Tuesday: 2pm-12:am
- Wed/Thurs: Off
- Friday: 2pm-12:00am
- Saturday:7pm-7:30am
- Sunday: Off
ESSENTIAL DUTIES/RESPONSIBILITLIES:
- Deliver high quality customer service and technical support to BMC internal clients.
- Addresses a full range of customer needs, including trouble-shooting, technical assistance, system usage support, password resets, documenting installation, move, add and change requests. Answers queries surrounding computer hardware, software, network, and telecommunications systems that originate by telephone, voice mail, or e-mail.
- Educates and trains clients on applications and technology
- Record, maintain and update records in the Incident Management system
- Performs analysis of problems and assist with corrective action to restore functionality
- Researches and resolves customer calls that require follow-up
- Works with technical or development staff to resolve recurring problems and issues with applications and/or Products
- Document and submit problem resolutions to the Service Desk knowledge database in order to assist other Help Desk personnel with problem resolutions
- Complies with documented processes and works towards meeting expected service levels.
- Follow documented processes
- Escalate issues as appropriate
- Establish Working Relationships
- Must adhere to all principals of BMC’s RESPECT behavioral standards
JOB REQUIREMENTS
EDUCATION:
- Associates’ Degree (or 2 years equivalent combination of formal education and/or related experience) required.
- Degree in Computer Science, Engineering, or related discipline preferred.
EXPERIENCE:
- At least one year of experience in IT support, with technical proficiency in a broad range of software and hardware. Medical environment a plus.
KNOWLEDGE AND SKILLS:
- Impeccable customer service skills
- Must be able to multi-task and prioritize well
- Experience using ticketing system to track incidents
- Excellent writing and communication skills
- Demonstrated problem-solving ability
- Broad range of network and desktop knowledge
- Ability to give verbal instruction patiently to non-technical users
- Knowledge of current PC and mobile computing technology
- Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
APPLY HERE
by Ronald Barron | Aug 21, 2023 | Uncategorized
Job Description
Title: Solutions Architect
Location: Remote
About AssemblyAI
At AssemblyAI, we’re creating a leading Applied AI company by building powerful models to transcribe and understand audio data, exposed through a straightforward web API.
Progress in AI is moving at an unprecedented pace we keep our pulse on the latest developments and breakthroughs in AI research and use these advances to inform our production-ready AI models. Our Automated Speech Recognition (ASR) models already outperform companies like Google, AWS, and Microsoft – which is why hundreds of companies and thousands of developers are using our API to transcribe and understand millions of videos, podcasts, phone calls, and Zoom meetings every day.
We’ve raised funding by leading investors including Accel, Insight Partners, Y Combinator’s AI Fund, Patrick and John Collision, Nat Friedman, and Daniel Gross. As part of a huge and emerging market, AssemblyAI is well on its way to becoming the leader in applied AI.
Join our world-class, remote team and help us build an iconic AI company!
About the Role
We’re looking for a Customer Facing Developer whose top priority is helping customers explore the potential of AssemblyAI through building innovative proof of concept applications. You’ll guide customers through the development process, from design to deployment, ensuring their visions come to life while highlighting the power of our platform.
As a key member of our Solutions team, you’ll work cross-functionally with Sales, Customer Success, and Product to gain a deep understanding of customer needs and ensure they are realized through your full-stack development expertise. Equipped with strong communication skills, you’ll translate complex technical concepts into a simple, engaging customer experience.
Reporting to the Solutions Team Lead, you’ll help establish best practices for customer engagement and product improvement as we continue scaling. You’ll have the opportunity to build truly transformative applications that push the boundaries of what’s possible with artificial intelligence.
To our customers and the AssemblyAI team alike, you’ll serve as a trusted technical advisor and partner in enabling their success. We’re looking for someone passionate about emerging technologies, building impactful solutions, and delivering an amazing customer experience.
What You’ll Do
- Serve as the dedicated technical resource in the pre-sales cycle.
- Build and deploy full-stack applications. (Next.js, Python, SQL)
- Deliver custom solutions and prototypes that help customers understand the art of possible .
- Contribute to our open-source repository of demos, examples, and integration guides.
- Build strong connections with our customers’ technical teams and leaders to ensure their long-term success with the platform.
- Ideate and prototype in collaboration with the product team.
- Deliver in-person presentations and technical demos to our customers.
What You’ll Need
- Have 2+ years of software engineering and application development experience.
- Proficiency in SQL, Python, and React with web development experience.
- Have experience working with production software systems at scale.
- Built and/or delivered prototypes on top of our API platform.
- Can proactively identify technical pain points in our and our customer’s solutions.
- Have the willingness to wear many hats, be passionate about unblocking issues for customers regardless of your job title, and have an excitement for problem-solving.
- Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
APPLY HERE
by Ronald Barron | Aug 21, 2023 | Uncategorized
Job Description
Neurosurgery Inpatient Coder QA
PT
Job ID
2023-3129
# of Openings
1
Category
Medical Coding
Minimum Hours
Varies
Type
Regular Part-Time
Overview
Neurosurgery Surgical Coder QA- Part Time
GeBBS Healthcare Solutions, an industry leader in Health Information Management and Revenue Cycle Management, is seeking highly motivated individuals with a passion for excellence & collaboration, for careers in the healthcare industry. Here is your opportunity to be part of this exciting team working remotely 5-hours weekly as an inpatient neurosurgery coder QA.
Responsibilities
This position will provide high quality QA with a proficiency in profee inpatient neurosurgery.
Qualifications
- This is a W2 position for a long-term project
- Current CPC, CCS, or equivalent through AAPC or AHIMA is required
- Must have at least 3 years of active inpatient neurosurgery coding experience.
- Coder will be providing QA of surgical cases including ICD-10
- Must be able to maintain a 95% accuracy rate
- Hybrid payscale based on production
- US-Based Candidates Only
APPLY HERE
