by Ronald Barron | Feb 21, 2024 | Uncategorized
Job Description
UX Designer
Remote
Experience Design
Full time
Description
Role: User Experience Designer
Reporting To: Lead Experience Designer
BMTX Overview
BM Technologies, Inc. (NYSE American: BMTX) – formerly known as BankMobile – is among the largest Banking-as-a-Service (BaaS) providers in the country, providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. BM Technologies, Inc. is a technology company and is not a bank, which means it provides banking services through its partner bank.
Our Mission
We are on a mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. And we are passionate about having fun while making an impact!
What We Are Looking For:
Our designers are challenged with crafting an innovative end-to-end user experience for ourdigital-first banking platform and financial products.Expect daily collaboration with internal and partner stakeholders as well as cross-functional teams to define, design, and refine our digitalcustomerexperiences. Channels include our apps, websites, push notifications, and emails.
Responsibilities:
- Craft holistic design solutions that address business, brand and user requirements for our app and web experiences.
- Communicate conceptual ideas, design rationale and the specifics of the user centered design process.
- Define UX and UI requirements and work with teams to execute a consistent experience across systems.
- Participate in usability studies and directly collect and react to user feedback.
- Design/Build wireframes, user flows, storyboards, prototypes and other deliverables.
- Create and maintain product information architecture as well as any UI patterns for active, evolving design systems.
- Work directly with engineering to deliver the final product, maintain accountability for design execution.
Qualifications:
- 2+ years proven experience as a professional UX Designer or similar title/role.
- Experience with interaction design principles and tools
- Solid understanding of usability and heuristics.
- Possess a solid grasp of web design best-practices, principles, and current web and mobile technologies.
- Experience working in teams that use Agile Methodologies
- Knowledge and efficiency with UI design and prototyping tools such as Figma, Axure RP, and the Adobe creative suite.
- Strong references with an online portfolio of work, demonstrating samples of design deliverables such as user flows, wireframes, and a screen designs.
APPLY HERE
by Ronald Barron | Feb 21, 2024 | Uncategorized
Job Description
Design Research Lead
Remote
Full Time
Design
Experienced
We are looking for a Design Research Lead to join our team at Think Company. While the role is not yet open, we would love to start the conversation with qualified candidates!
Think Company operates in the United States as a fully remote company with limited potential travel unless otherwise noted. As such, please consider this a remote (work from home) position. Please note that Thinkers are expected to operate within Eastern Standard Time Zone business hours.
FLSA Status: Exempt
Annual Base Salary: $97,000 – $115,000
You should have experience leading major research initiatives, being the clients primary point of contact, and partnering with multi-disciplinary internal teams. If you love solving problems through an intensely collaborative research and design process with both clients and colleagues and can communicate those ideas clearly you may be our ideal candidate.
Our design research leads serve on project teams by leading the creation of research strategies and deliverables, overseeing discovery initiatives, and establishing research operations within our client environments.
Responsibilities
- Build and maintain positive relationships with clients
- Guide clients and product teams on the appropriate research design strategy needed to answer critical questions
- Strategize and lead research efforts to answer critical questions about user experiences with digital products, complex systems, service experiences, in-store experiences and more
- Lead research efforts within digital product teams, in both agile and waterfall environments
- Conduct user research using a wide variety of qualitative methods (i.e., 1:1 interviews, diary studies, contextual inquiries, usability testing, and more)
- Incorporate quantitative methods and data analysis to support and strengthen qualitative insights
- Facilitate research debriefs, brainstorming exercises, and/or other workshops that utilize design thinking approaches to fuel ideation and evaluate product design grounded in research findings with clients and internal project teams
- Clearly and effectively present ideas, research plans, findings, and other deliverables to clients, team members and senior management
- Leverage data analytics and/or partner with data analytics teams in understanding and measuring user experiences
- Assist clients in building research practices and customer feedback touchpoints, enabling a continual improvement design and development environment
- Collaborate with client researchers, designers, stakeholders, and developers to build consensus and support
- Stay up-to-date on current best practices, trends, and technologies in user experience and design research
- Mentor and train team members in the development and practice of user experience research techniques, processes and methods
Requirements
- Portfolio of work demonstrating experience researching for complex systems, services and user experiences
- Minimum of 5 years of relevant experience in the design research field, conducting both large discovery research efforts as well as iterative research efforts within an agile environment
- Experience leading other researchers through research planning and execution by setting goals and directions for researchers to execute within
- Extreme attention to detail with a focus on efficiency
- Track record of driving research work streams and deliverables
- Proven ability to clearly communicate research findings and opportunities to team members and clients in live presentations
- Exceptional client relationship and consulting skills
- Proficiency with tools and applications that enable and supplement research efforts in remote environments (usability testing, card sorts, surveys, first click tests, diary studies, etc.)
- Solid understanding of UX design and front-end development and technology
Bonus Points
- Experience conducting research for service experiences and other non-digital experiences
- Experience defining UX metrics, KPIs and other performance and experience metrics
- Experience in research ops, establishing research best practices and building research teams and partnerships
APPLY HERE
by Ronald Barron | Feb 21, 2024 | Uncategorized
Job Description
Sr Analyst – Oracle Reporting (Remote)
Jacksonville, FL, United States (Remote)
JOB DESCRIPTION
Job Summary
The Sr Analyst Analytics will provide our business partners with people data and reporting using tools such as Oracle Transaction Business Intelligence, Oracle BI Publisher, Oracle Analytics Cloud, Power BI and Tableau. This role will play a critical role in analyzing trends, translating data, and presenting meaningful stories that provide insights that drive business decisions. This role will capture detailed requirements, compile business and functional design documents, translating those into meaningful reports and dashboards for end users ensuring that the data is relevant, timely and effectively depicts the story.
This is a remote position; however, successful candidates must live in the United States. Some quarterly travel tothe CSX Corporate office in Jacksonville, FL will be expected.
Primary Activities and Responsibilities
- Responsible for report creation, development, and customization within the company’s Oracle HCM system
- Serves as subject matter expert in Human Resources HRIS system (Oracle) and develops reporting solutions to identify business efficiencies and improvement opportunities using Oracle Transactional Business Intelligence (OTBI) and Oracle BI Publisher
- Partner with key stakeholders to create reports, scorecards, and dashboards to visualize business performance and trends that help drive insights for the organization
- Facilitate meetings with business partners to capture requirements, determine reporting goals, and understand the business issue to be solved; design, develop, and build reports that share insights and provide answers to the business issues identified
- Perform data governance, validation and analysis of all report data to ensure accuracy
- Create and maintain technical documentation of processes, reports, applications, and procedures
- Develop and maintain scheduled OTBI and BIP reports
- Act as a technical point of contact and conduct user acceptance testing of report writing
- Maintain specialization in the specific areas of responsibilities through constant learning of new technologies and best industry practices
- Identify and analyze key trends, presenting them in clear succinct formats
- Perform other duties as assigned
Minimum Qualifications
- Associates/ 2 year degree
- 2 or more years of experience working with or in an Analytics or People Analytics function
Preferred Qualifications
- Bachelor’s Degree/4-year Degree
- 3 or more years of experience working with or in an Analytics or People Analytics function
Knowledge and Skills
Expert experience with:
- Reporting and Analytics tools in Oracle HCM cloud (OTBI, BIP, SQL, and other Oracle reporting tools)
- Oracle HCM Cloud, specifically Core HR, Benefits, Payroll, Compensation, Next Gen Helpdesk, Learning, Talent Management, and Recruiting modules
- Change management (production migrations)
- Backend databases including Oracle
- Strong analytical, problem solving, collaboration and technical skills
- Writing complex SQLs
- Understanding of HR data and HR employee lifecycle processes (Talent Acquisition, Talent Management, DEI (diversity, equity, and inclusion), Learning and Development, Benefits and Compensation, and external benchmarking etc.)
Experience with:
- Understanding complex problems and collaborating to explore alternative solutions
- Analyzing data, framing hypotheses, identifying key trends and presenting data in a logical, concise manner that tells the story
- Acting as a self-starter. Working independently to identify, design and implement internal process improvement, automating manual processes, optimizing data delivery, and re-designing for greater scalability
- Strong communication and presentation skills, both written and verbal; ability to tailor communications depending on the audience
- Microsoft Excel, PowerPoint and Word and Visio
- Ability to handle confidential and sensitive information
APPLY HERE
by Ronald Barron | Feb 21, 2024 | Uncategorized
Job Description
Title: Microsoft Secure Cloud Principal (Azure AD and M365) | Remote, USA
Location: Portland, OR
Type: Full-Time
Workplace: remote
Category: Digital
JobDescription:
This position will be fully remote and can be hired anywhere in the continental U.S.
At Optiv, were on a mission to help our clients make their businesses more secure. Were one of the fastest growing companies in a truly essential industry.In your role at Optiv, youll be inspired by a team of the brightest business and technical minds in cyber security. We are passionate champions for our clients and know from experience that the best solutions for our clients needs come from working hard together.
Practice Description
Our Digital Transformation (DX) team is focused on delivering business outcomes for our clients across the Data Value Chain, working collaboratively with the different DX practice areas (i.e. Secure Cloud Transformation, Big Data & Analytics, Connected Devices).
As part of our team, your voice matters, and you will do important work that has impact, on people, businesses, and nations. Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. Were proud of our team and the important work we do to build confidence for a more connected world.
Our consultants are skilled technical and consultative resources expected to be strong in both technical and soft skills. A Consultant must be a proven self-starter with the ability to problem-solve, communicate, participate in diverse project teams from a technical perspective, and interface effectively with customers, vendor partners, and colleagues. Establish & maintain productive and respectful relationships with the delivery team, practice management, and client management team.
The Microsoft Secure CloudPrincipal works closely with clients to identify, develop and implement secure Microsoft Cloud architectures (e.g. Azure AD and M365) and assist customers with remediation efforts. These efforts include but are not limited to migrations, Defender Suite, Azure Blueprints, M365 planning and deployments, networking, firewalls, WAFs, and Entra.
How you’ll make an impact
- Act as the lead Microsoft technical subject matter expert focused on Azure AD and M365 as well as related applications and services
- Work with clients and project teams to assess, design, implement, and enhance Azure AD and M365
- Deliver expertise and best practices for Azure deployments (e.g. green field blueprints, migration paths, optimization, best practices), as well as other 3rd party related technologies
- Support delivery of consulting engagements with clients large and small, across every industry
- Design complex architectures and assist in deployment of those architectures
- Assist customers across a broad range of Azure AD and M365 topics, providing best practices and guidance for customers deployment
- Create professional client deliverables to clearly present recommendations and strategies using compelling formats including dashboards, presentations, and documentation
- Continuous learning and upskilling on relevant technology products and methodologies, leveraging training resources provided
- Support with practice and business development activities such as interviews, training, IP development, and scoping for client engagements
- Scope large scale projects and assist demand team in translating business requirements into a statement of work
- Oversee all Microsoft Cloud projects in a technical capacity
- Work cross team on various projects for the deployment of 3rd party tools into Azure
What we’re looking for
- 5-7 years of Azure AD experience across the various services
- 3-5 years of M365 experience across the various services
- 2-3 years of Microsoft centric security with the Defender suite of products
- 2-3 years of on premises experience covering Active Directory and Exchange
- Have performed several migrations to various M365 services, including OneDrive, SharePoint, Exchange, Defender for Exchange
- Have performed migrations from 3rd party IDM products to Entra AD for MFA and SSO
- Ability to design and interpret complex Azure designs that include 3rd party tools in both a green field and brown field scenario
- Understanding of Entra and RBAC model
- Understanding of malware analysis, threat intelligence, threat vectors across Azure AD services, Azure Purview, Microsoft Defender for Cloud Applications, and integration into Sentinel as well as 3rd party SIEMs
- Ability to architect Microsoft focused solutions that can be used on premises as well as within cloud services
- Understanding of how 3rd party applications can be used with the Defender Suite
- Ability to design multi cloud security strategies using both Defender and 3rd party tools
- Understanding of the entire Microsoft eco system and how the pieces interact
- A broad technical understanding of the different pieces of the Defender suite
- An understanding of 3rd party tools that may interact with the Microsoft Cloud and how those tools can supersede or work in conjunction with the Microsoft cloud
- Resident cloud infrastructure subject matter expert researching, implementing and communicating Infrastructure-as-code solutions across the Enterprise
- Working knowledge of common and industry standard cloud-native/cloud-friendly authentication mechanisms (OAuth, OpenID, etc)
APPLY HERE
by twochickswithasidehustle | Feb 20, 2024 | Uncategorized
WHO WE ARE:
Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insurance. We’re addressing the new realities of the marketplace, and we understand what consumers want and deserve: a great experience from the moment they consider these products until their policies pay out.
Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-based outcomes. Open transforms the end-to-end experience to make everything faster, more transparent, and more collaborative for consumers, carriers, and advisors. Zinnia is a new tech company, but we’re not new to insurance. We’re L&A experts and technology innovators building Open Insurance to power exceptional experiences that evolve ahead of the marketplace. We’re Zinnia. And we’re Open. Join us, and experience Life, More Open.
WHO YOU ARE:
The Client Support Specialist (CSS) will provide oversight and advice to the Account Manager, Delivery Lead, Program Manager/PM, Operational Lead and Client Operations Analyst on production items from intake to resolution and development of new processes/support. CSS’s will report and facilitate incident and change items directly to the External client; and provide assistance to our Internal teams in the mitigation and resolution of items.
Client Support Specialists are liaisons between Information Technology, Incident Management, Finance, Operations, Management, External clients etc. and are responsible for facilitating the flow of information between departments.
WHAT YOU’LL DO:
- Drive resolution of production related items by oversight across both Incident Management and Client Delivery Team with a sense of urgency.
- Completing research and providing analysis as needed to support Management in decision making
- Facilitating the development and execution of proposed business and technical solutions
- Assist in the research and investigation of escalated production items and engage teams for resolution
- Assist in identifying, developing and executing continuous improvement opportunities
- Facilitating business needs and priority identification
- Track production items through completion while providing regular updates to both internal and external customers
- Provide project management, as needed, of production items that are being remediated by the Client Delivery Team
WHAT YOU’LL NEED:
- A bachelor’s degree in Computer Information Systems, Business Administration, or a related field; or a high school education and equivalent work experience in business analysis and application development
- Advanced knowledge of SQL, client/server, and network environments
- Advanced Microsoft PC software experience (i.e., Excel, Word)
- Excellent written, oral and interpersonal communication skills
- Advanced troubleshooting skills
- Ability to lead and mentor teammates to ensure constant improvement
- Advanced understanding of multiple software applications
- Customer service skills with strong relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs
- 5+ years’ work experience or an education in systems or quantitative analysis and business solutions development required
- Established Annuity and Life Insurance industry-related knowledge
- 5+ years’ experience in Annuity, mutual funds, financial services, or life insurance work experience preferred
BONUS POINTS:
- Experience in project management preferred
by twochickswithasidehustle | Feb 20, 2024 | Uncategorized
THE PERSON
Are you a detail-orientated customer advocate who loves to learn and is fulfilled by solving problems? Do you consider yourself an articulate, concise communicator who builds trust and buy-in by exuding empathy for our clients and teammates? If you are a self-driven, persuasive, passionate and customer-focused technical specialist with a knack for visualizing solutions, then we want to talk to you!
Our ideal Help Desk Specialist candidate is:
- Honest, Patient, Accountable, Open-minded
- Approachable – You are high-energy, friendly, and are comfortable with a high volume of tasks and customer interactions. You are always anticipating customer needs and enjoy the idea of what’s next.
- Curious – You’re a good listener who wants to peel back the layers of a problem rather than jumping to conclusions. You feel comfortable asking targeted questions that will get to the heart of any issue.
- Coachable – You’re energized by verbal interactions and passionate about continuous learning and improvement. You’re thirsty to learn more about our products and how they work and are unafraid to dive into the tech side of our company.
- Adaptable – You’re a natural multi-tasker and critical thinker who is comfortable with different communication styles and the unknown. You like challenge and surprise and understand how tech and apps can be skillfully applied to solve a business problem.
- Professional – You emanate a positive attitude, take pride in your work, and boast excellent written communication skills.
- Problem-Solver – You’re skilled at troubleshooting problems, identifying the causes of those problems, and providing innovative solutions.
Our culture values dedicated team players who seek to communicate actions that implement solutions. We are looking for someone who believes in small businesses and the impact they have on society, and who enjoys the responsibility of making daily contributions. Our ideal candidate is willing to acquire deep product knowledge to problem solve and support the rollout of upgrades and enhancements. You’ll fit right in if you love technology, thrive on building relationships, take pride in happy customers and gain fulfillment in helping others!
RESPONSIBILITIES
The job responsibilities of the Help Desk Specialist position include, but are not limited to:
- Receive inbound support calls and online chat inquiries from customers to configure call routing and answer feature and phone questions
- Communicate using phone, chat, screensharing, email and other technologies
- Make outbound calls to customers to test all configuration changes and follow-up with the customer on questions and configuration changes
- Conduct ad-hoc customer portal and phone training
- Work within a ticketing system to document customer interactions and the resolution of issues
- Effective working in a virtual working environment
- Suggest features and solutions that our products provide, to anticipate customer needs
- Ensure customer delight by seeking to understand the issue, quickly resolving the issue, and following up to make sure the issue is resolved
QUALIFICATIONS
Required:
- 2+ years’ experience troubleshooting in a customer-facing role
- 1+ years working with Cloud-based software
Preferred:
- Networking, IT or telecommunications certification or equivalent work experience
- Professional experience using VOIP technology including SIP, RTP, QoS, codecs
WORKSITE
- The Help Desk Specialist position is fully remote with company-sponsored visits to our Michigan headquarters.
- Every team member has the option to work in our Southfield, Michigan office when they believe it beneficial to do so.
THE COMPANY – Clarity Voice
Clarity Voice is one of the pioneers of cloud-based VoIP phone systems, and our dedicated team is the reason behind our success.
We offer profit-sharing bonuses, a 401K matching program, medical, dental, and vision plans, and many other benefits. We value a work-life balance and support flexible work schedules, telecommuting, and offer a generous paid time off package. Our professional development program helps our employees advance their skills and grow their careers. We provide coaching, mentoring, and training events to help them realize their greatest potential.
We’re not all work and no play though – we celebrate birthdays, life events, and professional accomplishments, and are always open for new ideas to engage with each other. We have quarterly state of the company meetings to keep everyone abreast of new upcoming initiatives, customers, and ideas as well as congratulating team members for their contributions and informing them of organizational accomplishments. We also conduct engagement multiplier surveys to ensure our team members have a voice, YOU suggest, and WE listen. We encourage a collaborative team environment.
To encourage career growth, we have instituted a Badge program and have a knowledge-based company wiki to help us stay on the leading edge of technology. We utilize Slack to communicate in the remote environment, so our team never feels alone, and we love supporting a positive, collaborative working environment.
At Clarity Voice, we are passionate about serving our customers and doing the right thing. We’re a values-based company where culture is everything. We value each individual for their unique character traits and believe our culture is defined by the people who are part of it. The Clarity team is bound by a Code of Values and supports the company’s vision of becoming the most respected, most referred cloud phone company in North America.
WHY Clarity Voice?
Clarity Voice stands out because of our culture and core values:
- Dedicated – do whatever is needed to get it done, finding satisfaction in your accomplishments
- Continuous Improvement – be willing to evaluate and seek to be better
- Serve Before Gain – assist without expecting a return on your personal investment
- Do the Right Thing – apply the Golden Rule, even when no one is around to see it
- Humbly Confident – be self-assured but know when to ask for help
- Seek to Understand – appreciate another’s perspective before sharing your own
DIVERSITY AND INCLUSION
As an organization and group of talented team members, we embrace our differences as strengths. We have a zero-tolerance policy for any type of bullying, harassment, or discrimination of any protected classification. We promote an inclusive culture of trust, respect, transparency, and collaboration enriched by our differences in gender, age, ethnicity, personal preferences, disabilities, and lifestyles.
We’re an inclusive group of smart, bright people who are humbly confident, passionate about solving problems and like to share our knowledge. If you’re interested in progressing your career at a company that rewards quality work over quantity and genuinely cares about you and your future, apply now, we would love to learn more about you!
Benefits: Medical, dental, and vision plans; 401k matching program; paid time off, profit sharing, short and long-term disability, and life insurance to name a few.
Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
We look forward to hearing from you!
Key Words: PBX, Telecommunications, Phone, Telephone, IP Telephony Systems, Voice, PSTN, VoIP, Hosted VoIP, Voice over IP, Customer Support, Customer Satisfaction
