by Ronald Barron | Jul 26, 2024 | Uncategorized
About the Role
Onboarding Specialist
United States
Full-Time
Remote
WHO WE ARE
SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue.
Founded in 2015, SQUIRE is trusted by barbers in 3,000+ shops in more than a thousand cities around the globe. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs.
SUMMARY
Onboarding Specialists are responsible for ensuring that new customers are efficiently and effectively integrated into the SQUIRE platform by providing them with technical configuration, support, and training to ensure product adoption and usage. This role involves delivering an exceptional customer experience in order to fully onboard and retain our new customers. Strong communication, organization, and interpersonal skills are essential in order to be successful in this role.
This role is 100% remote and can be located anywhere in the US.
REPORTS TO
This position reports to the Manager, Customer Onboarding.
JOB DUTIES AND RESPONSIBILITIES
The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.
- Deliver a high standard of customer training via telephone, video conferencing, face-to-face communication, and any other avenues when necessary
- Spearhead an account’s schedule for the onboarding cycle and meet deadlines
- Qualify customer requirements in a courteous and effective manner, preparing customers for technical implementation and identifying the appropriate setup requirements
- Assume ownership of customer problems and proactively seek to identify, respond, and resolve any issues before they become a conflict, ensuring a satisfactory solution for both SQUIRE and the customer
- Provide clarity for leadership by identifying timelines, action items, specific needs, and opportunities to improve the onboarding experience during the life cycle of an account, through project steps and delivery
- Manage all accounts through our CRM, the SQUIRE system, and any other programs needed to complete tasks
- Clearly communicate SQUIRE’s support procedures to customers in order to ensure ongoing satisfaction with our Customer Success Team
PREFERRED EXPERIENCE AND QUALIFICATIONS
- 1-2 years of experience working in a KPI and service level agreement (SLA) driven environment, ideally within a software-as-a-service (SaaS) company
- Experience managing projects or programs ideally with the ability to manage a full pipeline of accounts/projects through the entire project life cycle
- Proficiency with standard corporate productivity tools (CRM – Salesforce, Microsoft Office Suite, Google Suite, Slack)
- Energetic, organized, tenacious team player with exceptional interpersonal communication skills – Verbal and written
- Calm and composed under pressure
- Detail-oriented and data-driven
- Passionate about our customers and solution-focused on the best possible outcomes for them
APPLY HERE
by Ronald Barron | Jul 26, 2024 | Uncategorized
About the Role
Program Director for VA BU
Job Category: Project Program and Account Management
Requisition Number: PROGR001459
Posting Details
- Full-Time
- Remote
- LocationsShowing 1 locationDistrict of Columbia, USA+74 more locations
Job Details
Description
Program Director – Veterans Affairs Business Unit
This is a remote position.
Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to meet the needs of our users while closing the gap between consumer expectations and government.
Work on things that matter
Our teams connect Veterans with services designed for their needs, help millions of people access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government thinks about and uses technology.
Built for a remote life
Ad Hoc is remote-first and remote-always. We’ve designed our culture, communications, and tools to support a nationwide team. Being remote allows Ad Hoc to bring the best people onto our teams and give them the freedom to create a work environment that fits their lives. Maybe you need to adjust your schedule to care for your family or take a bike ride. At Ad Hoc, that’s welcomed.
Committed to high expectations and a welcoming culture
Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We leave our egos at the door to learn from our mistakes and improve the process for the next time. We build small, inclusive teams to bring the best of consumer technology to the problems of government.
Veterans Affairs
The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable VA to increase the usage, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.
Primary Responsibilities:
A Program Director is responsible for the management, oversight, and organic growth for a suite of programs or a large program, requiring oversight over 100+ team members. A Program Director exhibits strong influential skills to manage a significant program or a portfolio of projects/programs, while delivering upon contractual, financial and delivery obligations. The Program Director is an influential people leader, manager and mentor that effectively manages operations in support of delivery success and operational efficiencies. You will serve as a subject matter expert and may serve as a primary decision maker for the assigned portfolio. A Program Director is expected to successfully lead through direct reports and effectively communicate and execute against organizational objectives. In this role, a Program Director will actively partner with leadership peers to achieve business objectives, but must also employ a strategic mindset to influence organizational growth. Primary expectations of a Program Director include:
- Manages all aspects of program performance (i.e. technical, contractual, administrative, financial) and coordinating program activities across multiple projects
- Exhibits an extensive knowledge of fundamental project management processes, methodologies and tools and techniques and ability to adapt them to organization
- Extensive experience with managing contract revenue, billable utilization, and gross margin achievement
- Serves as a trusted advisor, with the ability to serve as the company’s main representative with the customer
- Cultivates and maintains strong customer relationships to understand needs, maximize customer satisfaction, and communicate overall project status
- Employs executive presence to communicate with stakeholders; specifically associated with changes to program scope, timeline, or budget
- Exhibits the ability to manage and support change management best practices; supports leadership with implementing organizational changes
- Exhibits extensive influential skills to translate customer vision and drive project activities to successful outcomes; shapes customer success outcomes and metrics
- Envisions and communicates the “big picture” and organizes people, technology, culture, and operations to drive solutions to significantly complex business problems
- Manages contractual obligations and oversees and manages output of sub contracting partners
- Oversees program/project activities and ensures they are compliant, completed on time, and within budget within a highly complex environment
- Experienced with conflict resolution, with the ability to identify issues and conflicts and problem solve solutions, turning barriers into opportunities
- Extensive ability to manage Project and Program leaders (if applicable) to communicate information effectively to a variety of internal and external stakeholders
- Negotiates outcomes and agreements that benefit the project, program and company
- Partners with practice and growth leaders to identify and drive organic and new growth opportunities. Extensive ability to develop strategic program plans that benefit the organization over the long term.
- Proactively identifies program risks, implement, and manage mitigation techniques in a timely manner
- Extensive knowledge of ISO and CMMI quality standards and ability to ensure program adherence
- Trusted ability to achieve CPARS ratings above Satisfactory
- Ability to exude leadership qualities, with the ability to earn trust and respect from team members, and influence decisions that need to be made to make the project successful
- Extensive coalition and team building skills; creates and builds team culture, must be able drive consensus despite dissent
- Responsible for hiring, performance management, timecard reviews, PTO management and team development
Basic Qualifications:
- Bachelor’s and 10+ years of experience
- Relevant years of experience may be substituted for education.
- 5 years of experience managing technology service delivery projects
- Project Management Professional (PMP) and/or ITIL certified
- Agile certification required (PMI-Agile Certified Practitioner (PMI-ACP), AgilePM Foundation, ICAgile Certified Professional (ICP), Certified Scrum Master, SAFe Agilist, etc.)
- Extensive experience with Agile project management methodology
- Extensive knowledge of planning, programming, budgeting, and resourcing
- Extensive experience with project management software tools
- Prior government or government contracting experience
- Extensive experience supporting FFP and T&M government contracting
- Extensive experience delivering large-scale Prime contracts
- Extensive experience managing subcontractors
- Experience managing 100+ employees (direct and indirect employees)?
- Experience managing a $100 million portfolio in TCV and annual revenue
- Ability to receive Adjudication from VA
APPLY HERE
by Ronald Barron | Jul 26, 2024 | Uncategorized
About the Role
Site Merchandising Manager
Remote
Marketing /
Full-Time /
Remote
About Lovepop
Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments in lifetime revenue. Lovepop consistently ranks in the top Google results for cards online, enjoys 18% national brand awareness, and has helped its customers create over 50 million magical moments. The opportunity ahead of us is large, exciting, and meaningful, and we are constantly looking for A+ talent to help us become the number one online destination for cards.
About the Role
As the Site Merchandising Manager, your mission is to own strategy and drive day-to-day operations for the Lovepop.com website to ensure our customers can easily discover and shop our products. The ideal candidate knows how to balance art and science of site merchandising, and is extremely comfortable with harmonizing data-driven insights with brand guidelines and aesthetics to create effective site strategies.
Accountabilites
-
- Create, manage and deliver site merchandising strategies for Lovepop.com to achieve revenue targets, and deliver optimal site experience with a consideration for customer behavior, brand aesthetics, seasonality, and inventory availability.
- With a strong understanding of different user segments, optimize end-to-end purchase journey, including homepage, collection pages, product detail pages, and landing pages.
- Develop and deliver merchandising execution plans for new product launches, promotions, and other brand initiatives tailored to both new and returning customers.
- Manage the overseas team who is responsible for the day-to-day site merchandising tasks such as product onboarding and offboarding, collection page creation, product taxonomy and tagging.
- Leverage site analytics to monitor performance and continuously optimize product placement, site navigation and discoverability (homepage, collections pages, navigation, promotions, product pages) to improve customer experience, maximize conversion and achieve revenue targets.
- Responsible for execution of all SEO on-page optimizations for eCommerce pages in partnership with Growth team leadership.
- Partner with Product, Marketing, Customer Experience and Operations teams to improve overall site experience and navigation.
- Collaborate with Engineering, UX/UI, Data and retention teams on personalization roadmaps; including product personalization experiences as well as behavior based personalized site experiences.
- Ensure all site assets (images, copy, UGC) are aligned with available brand guidelines.
- Continuously optimize processes to improve efficiency and team output.
Qualifications
-
- 5+ years’ experience in site merchandising or digital merchandising for an e-commerce website including product onboarding/offboarding, product launches, promotions, web experimentation, optimization of product and/or collection pages, and site operations.
- Demonstrated experience in conversion rate optimization through web analytics, site operations, and web experimentation.
- Knowledge of Shopify Platform, and experience with onsite personalization is a strong plus.
- Previous experience building & leading digital merchandising strategy for a brand with over 1,000 active SKUs.
- Proficient in data analysis and extracting actionable insights, influencing decisions across cross-functional teams.
- Experience with working effectively with digital product, engineering and data teams.
- Ability to clearly and effectively communicate design ideas, and solutions to cross-functional partners.
- Demonstrated ability to prioritize and meet deadlines in a fast-paced environment.
APPLY HERE
by Ronald Barron | Jul 26, 2024 | Uncategorized
About the Role
SEO Specialist (100% Remote)
Join Our Community of Food People!
As an Specialist, SEO, you will play a pivotal role in improving our online presence, increasing website traffic, and driving organic rankings through all aspects of search engine optimization techniques.
This position is virtual/remote which means the work can be completed from anywhere in the United States except Hawaii or United States Territories.
RESPONSIBILITIES
- Keyword Research: Conduct comprehensive keyword research to identify valuable B2B keywords and phrases that align with our business goals.
- On-Page SEO: Optimize website content, including meta tags, headers, and page structures, for improved search engine visibility and rankings.
- Technical SEO: Perform technical audits of websites to identify and resolve issues affecting crawlability, indexing, and site performance.
- Link Building: Develop and execute link-building strategies to acquire high-quality backlinks from reputable sources in the B2B industry.
- Content Optimization: Collaborate with content creators to optimize existing content and create new, SEO-friendly content that resonates with our target audience.
- Competitor Analysis: Analyze competitor SEO strategies and identify opportunities to gain a competitive advantage.
- Analytics: Monitor website traffic, rankings, and user engagement using tools like Google Analytics and SEO software to measure the impact of SEO efforts.
- Reporting: Generate regular SEO performance reports and provide actionable insights and recommendations to stakeholders.
- Algorithm Updates: Stay informed about search engine algorithm updates and industry trends, adjusting SEO strategies accordingly.
- Emerging Trends: Stay up-to-date with industry trends and emerging ad technologies and best practices to identify new opportunities for growth and innovation.
- Other duties as assigned by manager
SUPERVISION:N/A
RELATIONSHIPS
- Internal: Collaborate with cross-functional teams including content creators, IT, website development, and other business owners to ensure alignment on marketing objectives and campaigns.
WORK ENVIRONMENT (Select one)
- Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.
MINIMUM QUALIFICATIONS
- 3 years of hands-on experience in SEO, preferably in the B2B industry.
- Proficiency in SEO tools and platforms such as Google Analytics, Google Search Console, SEMrush, Moz, or similar tools.
- Strong understanding of technical SEO, on-page optimization, and link-building strategies.
- Excellent knowledge of search engine algorithms and ranking factors.
- Content optimization skills and the ability to work closely with content creators.
- Strong analytical and problem-solving skills.
- Effective communication skills to collaborate with cross-functional teams.
EDUCATION
- Bachelor’s degree in Marketing, Business, or a related field.
CERTIFICATIONS/TRAINING
- Google Analytics or Adobe Analytics a plus
LICENSES
PREFERRED QUALIFICATIONS
PHYSICAL QUALIFICATIONS
- Standard required physical activities including length of time performing each activity.
APPLY HERE
by Ronald Barron | Jul 26, 2024 | Uncategorized
About the Role
Title: Remote Graphic Designer – D4
Location: CA-Irvine
Job Type
Contract
Category
Designer
Pay Rate
$41 – $52 (hourly estimate)
Job Description:
Insight Global is looking for a Graphic Designer for one of the largest gaming companies. This designer will be supporting Diablo IV, creating original graphic assets for paid and owned marketing channels. The ideal candidate will have strong static and typography work. Additionally, having awareness of current trends in marketing, online communication, and new media. Strong knowledge of Diablo and the gaming industry is crucial to be successful in this role. This position is 100% remote, working PST hours.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
REQUIRED SKILLS & EXPERIENCE
5+ years as a graphic designer
Experience creating assets for marketing, social media and editorial projects
Manipulate static digital images
In-depth understanding of design principals
Ability to create content for all forms of digital and print advertising
Delivering projects on time and within the scope of the project
Passion for the gaming industry and Diablo played
APPLY HERE
by Ronald Barron | Jul 26, 2024 | Uncategorized
About the Role
Contract Graphic Designer
Remote
Marketing /Contractor
About Lovepop
Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments in lifetime revenue. Lovepop consistently ranks in the top Google results for cards online, enjoys 18% national brand awareness, and has helped its customers create over 50 million magical moments. The opportunity ahead of us is large, exciting, and meaningful, and we are constantly looking for A+ talent to help us become the number one online destination for cards.
About the role
Lovepop is seeking an experienced Graphic designer to join our talented creative team as at a long-term part-time contract capacity. The ideal candidate has a background in creating web, paid social and email campaigns for digital-first consumer brands.
Accountabilities
-
- Collaborate with cross-functional teams to develop and execute creative concepts for marketing collateral.
- Design and produce high-quality visuals for paid ads, email campaigns, and website creative.
- Assist in creating engaging motion graphics for various digital platforms.
- Ensure all designs adhere to brand guidelines and are optimized for different formats and platforms.
- Manage multiple projects simultaneously, meeting tight deadlines in a fast-paced environment.
- Provide creative solutions and contribute to brainstorming sessions.
- Report to and work closely with the fractional Creative Director to align on project goals and deliverables.
Qualifications
-
- 3-6 years of experience as a graphic designer, preferably in-house for a brand or with an agency.
- Strong portfolio showcasing a range of marketing collateral including paid ads, email, and site creative.
- Proficiency in Figma, Photoshop, Illustrator, InDesignExperience in motion design is a significant plus.
- Excellent visual design skills with a keen eye for detail.
- Ability to work collaboratively with cross-functional partners and contribute to a positive team environment.
- Strong organizational skills with the ability to manage multiple projects and deadlines.
- Excellent communication skills, both verbal and written.
APPLY HERE
