Senior Business Systems Analyst Contact Centre Applications

by Ronald Barron | Apr 11, 2025 | Uncategorized

About the Role

Job Title: Sr. Business Systems Analyst Contact Centre Applications

Location: Austin, TX / Salt Lake City, UT / US-Remote

Duration: Long-term contract

Travel Requirement: Ability to travel into one of the work-location (About 15%)

Job Description:

Required Skills:

• Bachelor’s degree in Management / IT.
• 5+ years of industry experience in ecommerce/services industries.
• 5+ years of prior experience as Business Systems Analyst or similar role.
• Extensive experience in contact center operations, contact center technologies, and contact center strategies.
• 3+ years of Routing Development Experience in Genesys Contact Center Solutions.
• Specific experience and expertise in Enterprise level architecture and in large scale global operations with conceptual understating of CRM applications.
• Past development or technical experience in Contact Routing platforms or in defining solutions and designs for contact experiences.
• Comfortable with high pressure, high profile and fast-paced projects.
• Exposure to Technical Project management and Prioritization process.
• Strong written and verbal communication skills.
• Expertise in Excel, SQL and other similar tools for data analysis.
• Strong visualization skills or ability to put together a strong data narrative on solutions/experiences.
• Expertise in JIRA and Agile methodology.
• Proven understanding of high-performing organizations with Release cycles.

Preferred Qualifications:

• Expert in Genesys Rules Engine and rules development.
• Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS.
• Experience in troubleshooting routing issues in production.
• Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset.

Responsibilities:

• Review and/or support the development of Contact Routing requirements/solutions for various contact experiences.
• Interact with stakeholders to facilitate collaboration between the business, and technical teams to define and deliver solutions.
• Perform in-depth analysis to identify high-level business and functional requirements.
• Create and maintain requirements and functional documentation to support the development and QA processes while driving Contact Routing solutions with the stakeholders.
• Design, develop, deploy and maintain global routing configurations.
• Be the Point of Contact for routing related changes, and troubleshooting.
• Become a subject matter expert on the various systems, functions, and global processes by Understanding the technology solutions and tools in place to be able to convey the existing or changing technology
• to the business in a non-technical manner.
• Drive discussions to investigate/ troubleshoot on issues for resolution.
• Documenting changes and presenting updates to Senior Leadership team.
• Partnering with operations and Tech teams to identify, scope, and solution for immediate challenges as well as known considerations.
• Being able to adapt/ be flexible to changing priorities and have the customer success as the focus to drive critical experiences/solutions.
• Work with developers to manage sprints and perform Release Management tasks.
• Ability to define and monitor KPIs on solutions to drive continuous improvement.
• Analyze trends in product solutions to identify customer problems and new opportunities; partner with core teams to understand key drivers.
• Ability to work across organizational departments and develop positive relationships.

APPLY HERE

Azure Cloud Data Developer

by Ronald Barron | Apr 11, 2025 | Uncategorized

About the Role

Azure Cloud Data Developer Nationwide

Remote

US Citizen

Location: Chicago United States

Job Description:

Job Summary/Responsibilities

• Will be responsible for development of Azure cloud data architecture, data models, etc. when provided a design

Experience

• 3+ years analytics; Specific focus and experience with Azure cloud architectures and data platforms (Azure Data Factory, Azure SQL DB, Synapse)

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or employment application, please contact us by completing our Accommodations for Applicants form. For any other queries, send an email  or call the ACL Digital HR Help/Accommodation.

APPLY HERE

Senior Cyber Defense Analyst – Pratt and Whitney (Remote)

by twochickswithasidehustle | Apr 10, 2025 | Uncategorized

Date Posted:2025-04-04

Country:United States of America

Location:UT6: 4 Farm Springs 4 Farm Springs Road, Farmington, CT, 06032 USA

Position Role Type:Remote

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team:

Summary of Role

The RTX Enterprise Cybersecurity team is seeking a self-motivated, experienced cybersecurity professional to join as a Senior Cyber Defense Analyst (CDA) in support of the RTX Pratt and Whitney business. This highly visible role is crucial to the overall success of the RTX Enterprise and business cybersecurity program.

You will collaborate closely with the Cyber Defense Leader (CDL) and the Business Unit (BU) Functions & Compliance Leaders (CCLs) to ensure the standard delivery, execution, and integration of cyber defense capabilities within their assigned BUs.

You will work to understand the unique cyber defense needs and environments of their BU/Function/Region, enhancing the delivery of cyber defense capabilities. You will be responsible for implementing these services to mitigate cyber and compliance risks through effective processes, tools, and organizational relationships.

What You Will Do

• Represent RTX Enterprise Cyber Defense functional services to ensure alignment and consumption of resources, priorities, and support across the Pratt and Whitney business unit (BU) and sub-functions. Additionally, advocate for BU/function/region business cyber defense needs to drive appropriate prioritization within RTX Enterprise Cybersecurity.
• Maintain situational awareness of cyber events and incidents impacting Pratt and Whitney BU, represent the business area during crisis management engagements, and coordinate response activities in collaboration with RTX CIRT within the business area.
• Translate knowledge of the supported business area and its critical programs into specific threat intelligence requirements that can initiate awareness campaigns or drive significant actions within the business area.
• Provide input into Sub-BU threat detection content and collaborate on threat hunt or red team engagements when impacting your business area.
• Collaborate with Cyber Compliance Leaders (CCL) and system/application owners to drive the remediation of identified vulnerabilities within your business area.
• Regularly provide cyber defense updates and reports to demonstrate progress towards assigned tasks, expected outcomes, and identify the need to address any challenges.
• Assist the CDL and CCLs by providing strategic and tactical guidance to ensure the effective delivery of the full portfolio of Cyber Defense capabilities.
• Collaborate with cross-functional teams to resolve crisis management events and implement risk mitigation activities.
• Support process improvement initiatives to enhance integration between RTX businesses, Cyber Defense, and CISO teams.
• Travel up to 15%

Qualifications You Must Have

• Typically requires a University Degree or equivalent experience and a minimum of 10 years of experience, or an Advanced Degree and a minimum of 7 years of experience.
• 7+ years in information security practices/frameworks including identifying risks, emerging cyber security threats and tactics, and risk mitigation processes.
• 7+ years with infrastructure components, cloud environments (AWS and Azure) and operational technology (OT)
• 7+ years in at least one cybersecurity discipline such as vulnerability management, incident response, endpoint protection, threat intelligence and application security.
• The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer

• Ability to adapt to change and apply emotional intelligence to remain calm under pressure.
• Capable of being able to manage oneself and effectively in a collaborative team.
• Proven experience with cybersecurity tools related to vulnerability management, SIEM, EDR, DLP, etc.
• Certified security expert, such as CISSP, GCIH, CISA, GEVA, or similar certifications.
• Proven communication experience at the Senior/Executive level.
• Demonstrated knowledge of cybersecurity processes and operations.

What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Work Location: Remote
Please consider the following role type definition as you apply for this role:

Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as neededThe salary range for this role is 124,000 USD – 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Information Security Analyst 3

by twochickswithasidehustle | Apr 10, 2025 | Uncategorized

remote typeRemotelocationsUS – Remotetime typeFull timeposted onPosted 6 Days Agojob requisition idJR25-000227

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self-direct” their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Duties & Responsibilities:

• Reporting to the CISO, the Information Security Analyst is responsible for the operational and technical tasks of the PPL cybersecurity and security risk management program.
• Oversee the day-to-day technical services of the company’s cybersecurity platforms, services, and deliverables.
• Represents information security in meetings convened to evaluate new applications and software-as-a-service offerings and evaluates other IT purchases to ensure they meet security and compliance requirements.
• Monitors and validates system and service compliance with information security procedures and policies to ensure consistency of internal controls across departments.
• Maintains up-to-date knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes, and the development of new attacks and threat vectors.
• Serves as a member of the cybersecurity incident response team.
• Develops and executes a cybersecurity awareness training program.
• Works with IS and stakeholders to assess IT risk and recommend information security controls to minimize risk.
• Assists in the development and maintenance of information security policies and procedures.
• Conducts risk assessments of information systems.
• Investigates and follows through on IT security incidents in a geographically distributed environment, considering all relevant technical and non-technical stakeholders during all phases of the incident.
• Analyzes reports about potential / suspected incidents, collects and analyzes technical incident information and log data, investigate, generate reports, and ensure progress on incident tickets.
• Investigates SIEM alerts / events for relevance, severity, and impact and escalates incidents for further investigation or remediation.
• Provides input and guidance for developing and updating runbooks and detection rules.
• Other duties as assigned.

Required Skills:

• Demonstrated knowledge of information security principles and best practices.
• Demonstrated knowledge of social engineering techniques and other information security threats required.
• At least 5+ years of relevant work experience in at least one of the following areas: Cybersecurity operations, Incident Response, Threat Intelligence, Threat Hunting and Digital Forensics.
• Technical system expertise (e.g., gathered from being an IT Administrator) with relevant exposure and expertise in IT Security, in several of the following technologies: Linux and Windows operating systems, web-technologies (encryption, HTTP, REST), networking, cloud environments.
• General knowledge of on-premises, cloud, and mobile computing environments (e.g., Microsoft Windows, Apple Macintosh, Linux, AWS, Azure, Google), scripting languages, and security best practices.
• Working knowledge and demonstrated ability to perform risk assessments, risk impact analysis, mitigating and compensating control recommendations as applied to information security.
• Experience in the following technologies – SIEMs, WAFs, IDS/IPS, anti-malware, EDR, SOAR, secure cloud access, vulnerability scanning platforms, DLP, private cloud, and open-source security frameworks.
• Experience presenting analytic conclusions and research to both technical and non-technical audiences through briefings, emails, etc.
• Experience with Contributing to risk assessments and mitigation strategies for identified threats.
• Familiarity with automation and CI/CD pipeline using various tools like GitHub, Bitbucket, etc.
• General knowledge and demonstrated ability to perform vendor vulnerability and security governance assessments.
• Demonstrated ability to develop, maintain, and execute a cybersecurity awareness program.
• Ability to use discretion when handling confidential information.
• Demonstrated analytical and problem-solving abilities.

Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, or related field preferred; combination of equivalent experience and education will be considered.
• Certified Information Systems Security Professional (CISSP), Security+, or other security certifications preferred.
• 4-6 years information security experience required.
• 1-2 years networking experience required.
• 1-2 years Windows and/or Linux server administration experience required.
• 1-2 years of project management experience preferred.

Certification: Azure Security Engineer Associate, CISSP

 Compensation & Benefits: 

• 401k Retirement Plan
• Medical, Dental and Vision insurance on first day of employment
• Generous Paid Time Off 
• Tuition Reimbursement Program
• Employee Assistance Program and more!
• The base pay listed may vary depending on skills, experience, job-related knowledge, and location. Certain positions may also be eligible for a performance-based incentive as part of total compensation.  

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. 

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us! 

SOC – Security Specialist Level 2

by twochickswithasidehustle | Apr 10, 2025 | Uncategorized

locationsVirtual Locationtime typeFull timeposted onPosted 7 Days Agojob requisition idJR03819

Job Purpose:

Part of the Logicalis Managed Security team, the Security Specialist role is responsible for managing services for Managed Security Service customers. The Security Specialist has the remit of discovering, assessing and directing remediation of security threats & vulnerabilities within client environments whilst working as part of a managed security team on various cyber security projects and tasks.

This role involves working at all levels with Solution Architects, Development Operations, Security Engineers, SOC Analysts, clients and other stakeholders in building and managing security architecture and systems which are kept up-to-date and relevant in the rapidly evolving Managed Security Services industry.

This is a technical role and the role holder is expected to provide 2nd line support for the current service platforms and services as well as supporting, mentoring and coaching colleagues. In addition, there will be a requirement to liaise with channel partners and vendors.

Key Accountabilities:

• Handle internal and client escalations by engaging with key stakeholders
• Follow published SOC policies and procedures
• Work alongside subject matter experts across the Managed Security Service portfolio and be able to clearly articulate deliverables, limitations, feasibility, etc.
• The configuration, tuning and maintenance of SOC tools to improve detective capability and building re-usable visualisations / dashboards for security alert triage, threat hunting and similar use cases, etc.
• Develop Standard Operating Procedures (SOPs) and use cases for monitoring and handling different types of security events
• Threat intelligence gathering to ensure that detection methods are effective against current threats
• Hunt for suspicious activity based on anomalous activity.
• Handling events as part of the Security Incident Management Process
• Work with both internal and external partners to investigate and advise on security incidents and anomalies
• Prepare detailed reports, providing information on findings, status and progress of investigations, as well as vulnerability and risk factors
• Serve as the technical escalation point and mentor for junior colleagues.
• Produce incident response playbooks to drive a consistent approach to handling common incidents and improve operational processes.
• Analysing structured security log data through the creation of aggregated / correlated reports or visualisations.
• Identify and implement opportunities for innovative and continuous improvement

Skills and Attributes for Success

• Strong technical skills, knowledge and understanding of the Logicalis Managed Security Services portfolio, IT Applications, Networking and infrastructure
• Excellent analytical and problem-solving skills
• Demonstrable ability to think beyond the immediate situation and use critical thinking, context and judgment in the analysis of complex data sets and events.
• Ability to work under pressure including crisis situations while maintaining a high degree of attention to detail
• Strong collaborative skills. 
• Self-discipline to work according to playbook and time requirements. 
• Passion for cybersecurity and staying up to date with current threats, tools and techniques; 
• Willingness to learn new security technologies, products and incident analysis and response approaches; and
• Excellent written and oral communication skills. 
• Strong interpersonal skills to interact with clients, team members and management
• Ability to quickly learn and adapt to new technologies and processes in a rapidly changing environment
• Excellent written and oral communication skills
• Self-motivated to improve knowledge and skills
• Goal and outcome focused
• Clear communicator
• Positive “can-do” attitude
• A mind-set of continual service improvement

Salary Compensation Range:  $90,300 to $121,900

Senior Application Security Engineer

by twochickswithasidehustle | Apr 10, 2025 | Uncategorized

Remote

Systems & Security – Security /

Full time /

Remote

Apply for this job

Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.

Position Summary: 

The Senior Application Security Engineer will play a critical role in maintaining and improving the security of EasyPost’s growing and evolving logistics ecosystem. Responsibilities will include identifying, planning, and completing high-impact security projects, reviewing new proposed product features, building new security systems and programs. The Senior Security Engineer will leverage their experience and creativity to protect millions of users, the company, and our partner organizations against both identified and emerging security risks.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

o Lead the design, building and maintenance of security systems and infrastructure that support the organization’s evolving business and security goals.

o Collaborate with other teams to integrate security and privacy controls and technology into the company’s overall planning and development process from project inception to project delivery.

o Build systems and programs that help security at EasyPost to scale efficiently in both breadth and depth of coverage.

o Embrace “shift-left” DevSecOps patterns, including infrastructure-as-code and Continuous Integration/Continuous Delivery design patterns that move security feedback to the earliest phases of product development and provide faster feedback to partner teams.

o Design and build key competitive security features within the product itself that will support continued business growth among security-conscious customers.

o Build and maintain security alerting infrastructure that delivers timely, relevant, and actionable alerts directly to internal staff, customers, and users.

o Create and maintain self-service documentation, training material, and knowledge base resources that help developers be more productive and write safer code.

o Work directly with M&A entities to integrate their products and improve the overall security posture of their existing development and support environments.

Minimum Education & Experience Qualifications:

o Bachelor’s degree in computer science, management information systems, or related field.

o 8+ years of related experience, master’s degree and 6+ years of related experience, or equivalent related work experience. 

o Comfortable writing production-ready code daily in at least two of the following languages: Python, Ruby, Go, or Rust.

o Ability to design systems that are simple to understand, maintainable, scalable, and resilient.

o Prior experience securing large-scale web applications and/or Application Programming Interfaces (APIs), including performing security design reviews, vulnerability assessments, and building testing strategies for logic flaws.

o The ability to understand and communicate concepts around threat modeling and risk management, including to both technical and non-technical stakeholders.

o Proven history of building strong partnerships with Engineering and Product teams to deliver world-class products and features.

o Working knowledge of several compliance and regulatory frameworks (SOC2, ISO 27001, SOX/ITGC, HIPAA, GDPR, CCPA, etc…)

o Experience in assessing risk and selecting key objectives during the vendor management lifecycle for software, hardware, cloud, and software-as-a-service vendors.

o Deep knowledge of how to build and maintain mixed computing environments (Linux, Windows, Mac OS, and mobile devices).

o Past experience with migrating applications and services to public cloud providers (AWS, GCP, Azure, etc…)

$125,000 – $170,000 a year

The posted salary range represents the base compensation for this role. Actual compensation may vary based on factors including, but not limited to, experience, education, skills, geographic location, and internal equity.

What We Offer:

o Comprehensive medical, dental, vision, and life insurance

o Competitive compensation package and equity

o Monthly work from home stipend of $50

o Flexible work schedule and paid time off

o Collaborative culture with a supportive team

o A great place to work with unlimited growth opportunities

o The opportunity to make massive contributions at a hyper-growth company

o Make an impact on a product helping ship millions of packages per day

Data Privacy Notice for Job Applicants:

For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy

“EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.”

To be considered for this position, you must be authorized and based in the United States.