by Ronald Barron | Oct 9, 2023 | Uncategorized
Job Description
Title: Solutions Analyst – Technical Integration
Location: Remote or In Office
Type: Full-Time
Workplace: remote
JobDescription:
For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
OPEN TO CANDIDATES IN BOTH US AND CANADA
Position Summary:
You are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases. As a customer facing support expert, you will be solution focused and service oriented to advocate for the customers when working or escalating high priority cases and issues. In this role, it is equally important to accurately communicate system behaviors and next steps internally and externally. We’re looking for someone who understands SaaS environments, the impact of the work they do and how a system like PointClickCare is used. All cases assigned to you will be handled in a professional manner focusing on best customer experience being the goal. NOTE: This role provides both business user functional support and PC/Technical support.
Key Responsibilities:
- Develop an in-depth understanding of the product and processes to identify trends impacting functionality, availability, capacity, user satisfaction and infrastructure performance.
- As a member of the Customer Support Department, your main area of responsibility will be to troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions
- Work cross-functionally in an effective and professional manner with other departments to manage escalations, communicate root cause, solution and resolve cases and issues
- Document user problems as per SOP, to proactively contribute to the investigation of defects and other issues to prevent re-occurrence.
- Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.
- Be available to work between the hours of 8am to 8pm EST weekdays, occasional weekends, and on-call as required.
- Coordinate and execute internal and external meetings to resolve problems.
- Contributing to and helping maintain knowledge base tool
Required Experience:
- Post-secondary education preferably in Information Technology or related field, with 1-2 years of SaaS support experience
- Aptitude for data analysis and interpretation or Quality Assurance experience.
- Experience supporting API’s, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7 and XML.
- Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment.
- Strong communication, relationship management, problem solving and documentation skills with attention to detail.
- Experience with AppDynamics, Rhapsody Integration Engine, Laboratory/Radiology/Pharmacy Management Systems is a plus
- Experience with performance monitoring technologies and diagnostic tools
- Experience with Cloud infrastructure or scalable, high performance web applications
- Prior experience using New Relic, DataDog, Sales Force/Service Cloud, Right Answers and PointClickCare is an asset
- 1 -2 years RDBMS experience, preference for SQL Server
Nice to have:
- Experience with Sales Force/Service Cloud
- Experience with PointClickCare system
- Experience with Knowledge-Centre Support (KCS)
- Workforce Management experience
- Long-term care experience a plus
- ITIL principles a plus
APPLY HERE
by Ronald Barron | Oct 6, 2023 | Uncategorized
Job Description
Title: Senior Fullstack Engineer, Guest & Host
Location: United States
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
DLS Foundation is a central, cross-platform team at Airbnb responsible for improving client-side engineering efficiency, consistency, and quality. It does this through a number of ongoing projects, amongst which are the Design Language System (DLS) component library, UI tooling, and custom declarative frameworks built on Jetpack Compose, Linaria, and SwiftUI. In this role, you will have the opportunity to influence how UI engineering is done at the company level, and to support the efforts of hundreds of other engineers.
The DLS Foundation team also works in all stages of the product development lifecycle, aids in product launches, and works with the design organization on new UI initiatives. It sits under the Client Foundation team whose scope is to standardize the overall feature development process from a client engineering perspective.
This is one of few teams at the company that provides its ICs with the opportunity to either go broad and influence all client-side development at Airbnb, or to go deep and improve the ways of working on a single platform. While the team leans senior, many of its members start in a more junior role and earn their promotions through the wide scope of the team’s responsibilities.
The Difference You Will Make:
As a Fullstack engineer on the DLS Foundation team, you’ll have the opportunity to work with world-class engineers on expanding the DLS library with new components, building out new frameworks and utilities used by other client-side engineers, and supporting new product launches by embedding yourself into product initiatives. You will be supported by a team of design and engineering managers, designers, and peers. The scope of this role is vast and limited only by your ambition.
With a focus on tooling, you will be working to improve the overall process by which client-side engineers at the company translate designs into code. In this role you will work closely with other engineers on Android and iOS in building out systems and solutions that facilitate the overall engineering process of new features. You will also work closely with designers on expanding and reinforcing processes of feature development from their perspective.
A Typical Day:
- Work with the manager and stakeholders on a roadmap for the next 6-12 months
- Lead tooling initiatives
- Work with staff-level DLS engineers and designers on DLS initiatives
- Familiarize yourself with the product development process at Airbnb and find opportunities to improve client-side developer efficiency
- Scope, plan, build, and release full-stack projects
- Take turns supporting product engineers with questions about DLS, leading sprint planning, and leading engineering meetings
Your Expertise:
- 5-9 years of web engineering experience with a BS/Masters and 2+ years with a PhD
- Experience with JavaScript on the server
- Experience in building tools for internal use
- Experience working with Figma and other design tools
- Passion for building pixel-perfect, reusable, customizable, and maintainable UI a plus
- Attention to detail, especially in the areas of accessibility and documentation
- Great communication skills
APPLY HERE
by Ronald Barron | Oct 6, 2023 | Uncategorized
Job Description
CloudOps Engineer I
Remote Home Office, Remote, REMOTE, United States
Full-time
CloudOps Engineer I
Employees can work remotely
Full-time
Company Description
When you join Renaissance, you join a global leader in pre-K12 education technology!Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matterscreating energizing learning experiences in the classroom.
Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide! Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
Job Description
CloudOps Engineers are members of our Cloud Operations team. CloudOps Engineers design, implement, and monitor tooling, systems and infrastructure that support our customer-facing SaaS applications spanning several virtual and cloud environments, worldwide. CloudOps Engineers also ensure success in areas including incident management, successful deployment of application code and data integrity.
Essential Functions and Responsibilities:
Planning
- Infrastructure capacity planning.
- Active participation in teams’ work planning.
Flag-raising
- Provide off-hours and emergency support through on-call rotation.
- Complete/Get it done.
- Perform deputy role during production outages and performance events.
- Assist with RFO creation, follow-up and resolution.
- Assist with writing/modifying new/existing scripts and infrastructure code.
- Create new virtual servers and environments.
Product/Business Value
- Monitor and investigate issues in cloud environments.
- Operate and maintain monitoring systems and frameworks in multiple environments.
- Deploy code in multiple environments.
- Mentor Cloud Operations Specialists.
Qualifications
To perform this job optimally, an individual must be able to perform each crucial function satisfactorily. In accordance with applicable laws, Renaissance Learning will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
- Experience with or well-rounded knowledge of key cloud standard. methodologies, tools, techniques, and frameworks.
- Entry level experience working with programming/scripting languages, infrastructure as code, deployment, and monitoring tools and methodologies
- A sound understanding of application monitoring and troubleshooting.
- Ability to perform code deployments in multiple environments with a variety of tools.
- Ability to build entire datacenter environments with assistance.
- Basic knowledge of infrastructure as code principles.
- Knows basic coding/scripting principles.
Other General Skills
- Experience with Renaissance applications preferred.
- Must have excellent reading/writing skills, must be able to create emails and reports which bring together technical details of problems or situations.
- Ability to perform many functions at once, moving between tasks and functions quickly while accurately completing tasks assigned.
- Report writing will consist of crafting Reason for Outage (RFO) reports and any security reports.
- Ability to communicate optimally in written, oral, and other formats.
APPLY HERE
by Ronald Barron | Oct 6, 2023 | Uncategorized
Job Description
Senior Software Engineer – Full Stack
REMOTE, USA /
TECHNOLOGY /
FULL-TIME
/ REMOTE
Who You Are:
You have 6+ years of software development experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative engineering team, where you will have a direct impact in the delivery of first class software products. Your experience mentoring others, working with distributed systems, relational databases, and all things software development has prepared you to take your career to the next level.
Does this sound like you? If so, keep reading and apply today!
What You’ll Do:
- Build web applications and services using Python, Django, JavaScript, Vue.js, Postgres and AWS
- Diagnose and resolve technical problems; build unit tests and automation to ensure the quality of your features
- Maintain existing code and write code that is easily maintainable through documentation, good architecture and automated testing
- Define, discuss and work with the team on the architecture of the platform
- Provide vision and direction for software development best practices & methodologies
- Prioritize your work and the work of others with a sense of urgency to ship products in time to have the desired business impact
- Review code, help drive technical excellence through best practices and latest tools
- Maintain a working knowledge of advances and trends in programming and technology
- Generate ideas for innovative technological solutions
What You Have:
- Proven track record of success in large enterprise SAAS Software, distributed systems, scalability, and continuous development
- Bachelor’s degree or equivalent and 6-9 years’ experience OR Master’s degree and 4-7 years’ experience
- Senior level skill-set with core programming languages (Python, Java, C#, C/C++, etc.)
- Experience working with distributed systems, and inter-service communication protocols and APIs, e.g REST, NSQ, etc.
- Experience working with relational databases and SQL
Extra’s You Bring:
- Deploying into a public cloud service (AWS, GCP, etc.)
- Experience with containerization (Docker/Kubernetes)
- Solid understanding of distributed systems and building scalable/redundant services
- Experience with service monitoring, metrics, alerting, log aggregation, and tracing
- Experience with functional/acceptance testing
APPLY HERE
by Ronald Barron | Oct 6, 2023 | Uncategorized
Job Description
Title: Head of Product, Navigation
Location: Remote, United States
Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security, and privacy compliance. Organizations use Mapbox applications, data, SDKs, and APIs to create customized and immersive experiences that delight their customers.
What We Do
The Navigation team is made of proud builders of solutions to challenges in the movement space for industries like auto, logistics, outdoors and more. We solve complex geospatial data problems and leverage algorithms and statistical analysis for use cases ranging from turn-by-turn navigation, to delivery route planning for fleets of thousands of trucks. Our services are at the heart of the operations of our customers’ businesses. We deliver a diversity of products across data products, APIs, SDKs and application form factors. AI is at the core of what we do, which comes through in the traffic patterns we build to MapGPT, our industry changing AI voice assistant. We get people and products from start to finish effectively and on time, whether it’s delivering meals or going on a road trip. Our customers are primarily developers, like us, and concentrated in the automotive and logistics verticals though frankly every company has movement challenges and we work across all industries
What You’ll Do
We’re looking for a leader for our Navigation product line and team. You will work with a passionate group of Mapboxers, customers and market makers redefining the way the world moves. You’ll set the vision, create the strategy and drive the execution to achieve market success by delighting our customers as we embed navigation into the fabric of their applications.
This would be a great fit if you are a dynamic leader who is passionate about scaling businesses. You sweat the details because the details matter. You understand that the right strategy is critical, but crisp execution and operational excellence is what gets it done. Also, the strategy will change as your portfolio and the market evolve. Words like ambiguity and blueocean excite you. You have likely worked in both startups and have a big company pedigree; these experiences create an understanding of the dynamic nature of creation, at the same time you know what scaled operations look like.
You will directly lead product professionals to build the future and leverage shared services to ensure the success of your solution in the wild. You will be responsible for and take direct ownership over all facets of the navigation portfolio and product organization. We seek a leader who knows what excellent product management looks like and who can set best practices. Your job will be to first pull together product managers from across multiple teams to create a centralized function and more importantly team. Orchestrating across the portfolio, you will help drive a solution perspective that looks across individual products to drive outcomes for customers. You have managed a P&L before and appreciate when to make tradeoffs between speed, scale and profitability. Quality is non-negotiable and not an afterthought for you, but embedded and inherent in everything you do from what you ship to who you hire.
What We Believe are Important Traits for This Role
- 7+ years of leadership: You have managed diverse organizations
- Ownership & execution: Own the vision, lead the strategy and guide the team to execute towards building the future of our Directions API’s.
- Organization building: You understand the 10X difference between good and great organizations and strive to be the force multiplier to help your org get there.
- Customer focus: You care deeply about your customers and their problems, and you work tirelessly to innovate on their behalf.
- Growth mindset: Have the humility to accept mistakes, learn and grow from them.
- Strong written and verbal communication skills: You can talk and write about complex ideas concisely to a wide audience.
- Operational excellence: You drive a culture of quality and continuous improvement in your organization
- Data informed mindset: You believe in the value of data informed decision-making and strive to measure things that are not straight forward but essential. You also have the right instincts to make speedy decisions in the absence of perfect & comprehensive data.
- Hire & elevate: Great leaders understand the importance of hiring the best talent and creating a culture where team members can learn & grow with the organization. You demonstrate investment in coaching and stretching colleagues across all levels.
- Experience bringing products to market: You have a proven track record of shipping successful products. You have experience coordinating deadlines, setting pricing, developing a marketing strategy, and enabling support teams.
- Industry experience: You have worked in the Navigation space, ideally within an automotive or logistics context.
- High standards for work: You drive a culture of quality on the teams you work with and know how to drive healthy tension between quality and velocity.
APPLY HERE
by Ronald Barron | Oct 6, 2023 | Uncategorized
Job Description
Title: Dynamics365 (D365) CRM Technical Architect
Location: Remote
High performing team members. Challenging projects. A stable and profitable company. And a great place to work! This is what you can expect if you join the Quisitive team. Founded in 2016, Quisitive is a publicly traded, global Microsoft partner specializing in Microsoft platform and complementary technologies, custom solutions, and offerings that drive digital transformation and business value for enterprise customers. Our team of professionals has a long history of successfully delivering award-winning Microsoft solutions, and our culture of continual learning ensures that we remain committed to Microsoft’s long-term strategy. Quisitive was recently named the 2023 Microsoft US Health and Life Sciences AND Solution Assessments Partner of the Year.
What do we attribute our award-winning success to? The people we hire, of course! People don’t join the Quisitive team for a job. They come to Quisitive to build a career to continue their infinite quest to learn; to deliver on the most innovative and exciting work of their lives; and to be part of a high-performing and fun culture. We’ll provide you the tools and leadership that you need to be successful, and let you do what you do best!
It is a very exciting time of growth for our Global Business Applications (GBA) team, and we are currently hiring a Dynamics365 (D365) CRM Technical Architect (Sales & Customer Service Modules Required)to provide technical leadership for our implementation team. This role can be located anywhere in the United States.
What will my role be?
As a D365 Technical Architect, you will:
- Develop and implement D365 solutions for customers utilizing deployment best practices.
- Execute tasks related to customer solution delivery and the software development lifecycle.
- Lead the development resources of a project team for new implementations and major upgrades, as well as small enhancements and some customer support.
- Train, guide, and coach developers and participate in knowledge sharing activities.
- Engage in pre-sales activities.
- Experience with the following D365 modules. Customer Service, Marketing, Sales, Field Service, Sales and the Power Platform (Canvas and Model-driven apps), including the Power Platform portal.
- Experience working with Dynamics on-prem to online migrations.
What’s required?
- Bachelor’s degree in computer science or equivalent experience.
- D365 development experience and including two years as an architect.
- Full-cycle implementation experience.
- Proficient with D365 development environments and support tools.
- Proficient in C# and Java Script
- Good time management and organizational skills.
- Good written and verbal communication skills.
- Problem solving, analytical, time management, and organizational skills.
What would set me apart?
- Relevant Microsoft certifications
- Previous consulting experience in a customer-facing role and strong business acumen.
- Experience leading project teams through design workshops and pilot environments.
- Mentoring junior staff
- Healthcare industry experience
- Power Platform experience
- Field Service exposure
APPLY HERE
