by twochickswithasidehustle | Sep 12, 2021 | Uncategorized
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities
Your Responsibilities
- Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
- Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
- Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
Qualifications
What We’re Looking for
- 6 months call center and/or tech support experience
- 18 years of age or older
- Ability to type efficiently
- High School Graduate or GED
- Ability to listen to and understand callers’ concerns
- Ability to remain calm
- Availability to work various shifts
- Basic computer aptitude in Windows and/or Mac
- Proven oral & written communication skills
- Environmental Requirements Include:
- Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
- Organization and work prioritization skills
- Continuously demonstrate a high sense of urgency, and perform under pressure.
APPLY HERE
by twochickswithasidehustle | Sep 12, 2021 | Uncategorized
As a provider of digital banking services to financial institutions, we operate in a highly-regulated industry that requires us to establish and operate mature information security programs. At Lumin Digital, the Application Security Engineer is responsible for:
- Collaborating with partners through the Product and Software Development Life Cycles to ensure security is built into our offerings from conception through design, implementation, testing, and ongoing maintenance
- Providing knowledge and guidance to Product and Development teams on industry best practices related to secure architecture and coding, quality assurance, and protecting CI/CD pipelines
- Implementing and maintaining automated application vulnerability scanning tools, including static and dynamic application security tools (SAST and DAST)
- Recommending, scoping, and coordinating manual application penetration testing assessments through third-party engagements
- Following industry-standard practices to prepare for, identify, contain, eradicate, and recover from application security incidents
- Supporting risk management, compliance, and audit functions to measure and continuously improve the company’s application security posture
Essential Functions
- Use and optimize monitoring, reporting, and alerting capabilities to identify, prioritize, and address weaknesses by using research, technical validation, data manipulation, and reporting writing technical skills.
- Maintain knowledge of evolving threat tactics, techniques, and procedures as well as current company and open-source vulnerability disclosures relevant to Lumin Digital.
- Maintain authenticated automated vulnerability scanning systems to ensure they operate regularly and scan effectively.
- Keep accurate and complete records of application security posture and vulnerability detections across a growing and dynamic fleet of cloud servers and remote worker endpoints.
- Serve as a first point of contact to triage, confirm, and prioritize reported application security issues, including from internal sources, client reports, and external reports from security researchers, including from bug bounty platforms.
- Collaborate with clients, auditors, vendors, and the internal security team to validate the security posture of both client-facing and internal applications, which include web interfaces, mobile applications for Android and iOS, microservices, and underlying caching and persistent data stores.
- Upon request, provide architectural and code reviews of Development team deliverables and provide technical recommendations to improve application security posture.
- Enhance and maintain application threat models to inform and prioritize the risk management activities of the Product, Development and Security teams.
- Establish methods to measure aggregate vulnerabilities and risks and regularly review and report to the CISO on the operating effectiveness of our related programs
- Support the vulnerability management program, by using assessment tools (e.g. Veracode, Qualys, Rapid7, Whitehat Security, Burp, ZAP) and by coordinating with internal system owners to complete ongoing vulnerability monitoring and remediation activities.
- Collect evidence of security program activities to satisfy client due diligence requests as well as support internal and external audit activities.
Experience:
- Five (5) years of experience in a relevant technology domain, including security engineering, software engineering, application vulnerability analysis, or information assurance required.
- Three (3) years of demonstrated experience in identifying and technically qualifying application security vulnerabilities in a full-time capacity in for large-scale web applications, financial services applications, or mobile applications as a vulnerability analyst, DevSecOps team member, or similar role required.
- Experience with AWS, Git, and application vulnerability management platforms required.
Education:
- Bachelor’s Degree in Computer Science, Management Information Systems, Information Assurance, Information Security, Cybersecurity, or related field; or equivalent self-study in cybersecurity with demonstrated command of key concepts and technologies and proficiencies in software engineering, secure application development, penetration testing, or other technical security risk management domains required.
Knowledge, Skills, and Abilities:
- Ability to read and comprehend application source code, such as Typescript, Javascript, C#, Java, and Swift from a source control repository, such as Git
- Ability to identify common application security vulnerabilities in source code, such as command injection, TOCTOU, and inappropriate use of cryptographic functionality
- Ability to read and comprehend technical details contained in vulnerability assessments penetration testing reports and accurately and independently qualify and reproduce reported issues, either though manual, interactive testing or through written “proof of concept†scripting
- Working knowledge of classes of security vulnerabilities, including those covered by the OWASP Top 10 and the Common Weakness Enumeration
- Working knowledge of vulnerability prioritization methods, including through the Common Vulnerability Scoring System
- Specialized knowledge of authentication and authorization frameworks, such as SAML, OIDC, OAuth 2.0, SCIM, JWT, WebAuthn, and OPA
- Specialized knowledge of applied cryptography for software applications, including the appropriate use cases and relative strength of symmetric and asymmetric encryption, general hashing algorithms, and password hashing algorithms
- Familiarity with factors of authentication, including their use and lifecycle management as prescribed by the NIST Digital Identity Guidelines and the FFIEC guidance relevant to digital banking solutions
- Calm and serious attitude, technical aptitude, appropriate sense of urgency, and communication skills to effectively coordinate with internal team members to raise awareness of and track the remediation progress of vulnerabilities
- Must be able to pass required background checks to be accepted as an employee with access to sensitive information
- Must have strong client orientation and demonstrate a professional demeanor that earns the trust and respect of individuals inside and outside Lumin Digital
- Ability to prioritize tasks, exercise sound judgment and confidentiality with sensitive information
- Excellent speaking and written communication and interpersonal skills
- Ability to educate and train engineers in various departments on sound application security practices, tools, and methods.
- Ability to work remotely while maintaining a high level of productivity and effectiveness with moderate supervision
- Curiosity and a strong drive to fully understand and keep apprised of threat and vulnerability trends
Benefits
At PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.
Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it†when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.
PSCU offers:
- Beautiful, state-of-the-art campuses
- Endless opportunities for advancement
- Competitive wages
- Generous paid time off and paid holidays
Our benefits package includes:
- Medical
- Dental and Vision
- Basic and Optional Life Insurance
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Legal Plan
- Pet Insurance
- Adoption Assistance Plan
- Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
APPLY HERE
by twochickswithasidehustle | Sep 2, 2021 | Uncategorized
Data — Associate: Ensure quality. Increase depth. Uncover data to drive business.
The Role You’ll Play:
We’re looking for an entry level associate who is interested in digging into data to extract new trends, lessons, stories & gleanings that we can share with our community.
About the DataOps team:
DataOps is the lifeline of CB Insights, uncovering, extracting and inputting data to populate the systems in our platform.
Your Main Tasks:
- Problem-solving capabilities and analytics skills
- QA all of your own work in addition to reviewing team member’s work
- Document your work in a way that is reproducible & easily understandable by others
- Automating reports & building processes to minimize manual reporting
- Custom data pulls and analyses for clients & reports within tight deadlines
- Designing and revamping quarterly reports
- Knowledge sharing with other teammates
What you bring to the table:
- MS Excel skills, including pivot tables, vlookups, concatenate, conditional formatting & complex formulas
- BA/BS, preferably with a concentration in Finance or Economics
- Ability to process data/information efficiently
What’s CB Insights All About
The CB Insights platform is the smartest way to explore and exploit emerging technologies. We help the world’s leading companies accelerate their digital strategy and transformation with data, not opinion. Our Emerging Technology Insights Platform fuses machine and human intelligence to help you discover and manage your response to emerging technology startups and markets.
The Perks:
- Amazing culture that emphasizes Hard Work, High Standards, Hunger, Helpfulness, and Humility. Learn more here
- A newsletter that 700k+ people follow: Sign up here.
- Be Healthy: Health with HSA and FSA options, dental, and vision insurance along with unlimited/take what you need sick day policy
- Plan for the future: 401k with up to 4% match
- Continued Learning: $1,000 yearly continuing education stipend
- Rest and Relax: Competitive vacation and holiday plans
- Refuel: In office daily lunch stipend, unlimited snacks/coffee
APPLY HERE
by twochickswithasidehustle | Sep 2, 2021 | Uncategorized
Position
We are seeking a talented Technical Project Manager professional to join our team. If you are excited to be part of a winning team, Curative is a great place to grow your career.
Job Description:
The Technical Project Manager will report to the Head of Information Technology and will be responsible for managing multiple IT projects to business priorities. Overall responsibilities include but not limited to the following:
- Kick start projects from the concept stage by developing problem statements , business case, and solution definitions
- Evaluate solutions and develop consensus for optimal solutions
- Capture the requirements for the projects and document them to company standards
- Establish and implement training processes and strategies for all technical personnel
- Analyze, plan and develop requirements and standards in reference to scheduled projects
- Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
- Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
- Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
- Research and evaluate hardware and software technology options and weigh the cost/benefit analysis when making large purchases on behalf of the company
- Enforce IT department policies in the company as needed
- Other duties as assigned
Required Skills:
- 5 + years of experience in managing IT projects.
- 10+ Years IT work experience
- Project planning and tracking
- Project management tool experience in Microsoft Project or similar
- Strong understanding of underlying project management processes
- Ability to explain complex IT concepts in simple terms
- Excellent written and verbal communication skills
- Full project lifecycle experience
- SDLC/Agile
- ITIL/COBIT
- Knowledge of Networking, Microsoft, Google, Open Source environments
- Strong Microsoft Office and Google Suite skills
- Good understanding technology and solution architectures
- Experience working with Gsuite and Microsoft Office
- Strong familiarity and experience in testing, configuring, and implementing various mobile solutions
- Some travel may be required for servicing users in other locations.
Basic Qualifications:
- Bachelor’s degree in Computer science or IT related field.
- Project Management certification or equivalent experience
- 4 years of experience in delivering multiple projects concurrently
- 4 years of experience troubleshooting skills in a multi-user high availability environment
Preferred Qualifications:
- Project Management certificationÂ
- Project delivery track record in a growing organization
APPLY HERE
by twochickswithasidehustle | Sep 2, 2021 | Uncategorized
What You’ll Do
- Perform a wide variety of investigations with limited oversight into the activity of our customers, staying alert for indications of Fraud or abuse
- Remain current with emerging fraud typologies and apply that knowledge to current investigation
- Improve our efficiency, quality, and customer experience in collaboration with team members
- Maintain a queue of active investigations, communicating with customers electronically
- Escalate new fraud trends and typologies to team members and management
- Cross-train across team functions to provide support, as needed
- Continue to look for opportunities to improve detection of fraud
- Act at all times in a manner that is ethical and aligned with the regulatory obligations of the firm, and our partners
- A variety of other duties aligned with your unique skills, as our firm and its obligations expand and evolve
What You’ll Bring
- 2+ years of related experience in a financial institution with demonstrated professionalism, growth, and trustworthiness
- 1+ year of experience in fraud or loss prevention
- Working knowledge of payment channels (Check, ACH, Debit and Credit) and risks associated
- Strong written and verbal communication skills
- Demonstrated attention to detail
- Entrepreneurial mentality to do what it takes to achieve our goals, without having someone telling you what to do
- Curiosity; when your work is finished, you are driven to enrich yourself and your team by learning and applying new things
- A functional understanding of banking and investment products
- Strong proficiency with personal computers and business productivity software
Bonus Points
- Experience working in a fast-paced startup environment
- Ability to develop basic SQL queries
- Proficiency with cloud-based business intelligence, content management or case management software
- Demonstrated and substantial success in building processes, creating business value, or creating uniquely fantastic customer experiences at scale; bonus if any of these were in a financial services environment
APPLY HERE
