What You’ll Do
- Perform a wide variety of investigations with limited oversight into the activity of our customers, staying alert for indications of Fraud or abuse
- Remain current with emerging fraud typologies and apply that knowledge to current investigation
- Improve our efficiency, quality, and customer experience in collaboration with team members
- Maintain a queue of active investigations, communicating with customers electronically
- Escalate new fraud trends and typologies to team members and management
- Cross-train across team functions to provide support, as needed
- Continue to look for opportunities to improve detection of fraud
- Act at all times in a manner that is ethical and aligned with the regulatory obligations of the firm, and our partners
- A variety of other duties aligned with your unique skills, as our firm and its obligations expand and evolve
What You’ll Bring
- 2+ years of related experience in a financial institution with demonstrated professionalism, growth, and trustworthiness
- 1+ year of experience in fraud or loss prevention
- Working knowledge of payment channels (Check, ACH, Debit and Credit) and risks associated
- Strong written and verbal communication skills
- Demonstrated attention to detail
- Entrepreneurial mentality to do what it takes to achieve our goals, without having someone telling you what to do
- Curiosity; when your work is finished, you are driven to enrich yourself and your team by learning and applying new things
- A functional understanding of banking and investment products
- Strong proficiency with personal computers and business productivity software
Bonus Points
- Experience working in a fast-paced startup environment
- Ability to develop basic SQL queries
- Proficiency with cloud-based business intelligence, content management or case management software
- Demonstrated and substantial success in building processes, creating business value, or creating uniquely fantastic customer experiences at scale; bonus if any of these were in a financial services environment
APPLY HERE
