What You’ll Do

  • Perform a wide variety of investigations with limited oversight into the activity of our customers, staying alert for indications of Fraud or abuse
  • Remain current with emerging fraud typologies and apply that knowledge to current investigation
  • Improve our efficiency, quality, and customer experience in collaboration with team members
  • Maintain a queue of active investigations, communicating with customers electronically
  • Escalate new fraud trends and typologies to team members and management
  • Cross-train across team functions to provide support, as needed
  • Continue to look for opportunities to improve detection of fraud
  • Act at all times in a manner that is ethical and aligned with the regulatory obligations of the firm, and our partners
  • A variety of other duties aligned with your unique skills, as our firm and its obligations expand and evolve

What You’ll Bring

  • 2+ years of related experience in a financial institution with demonstrated professionalism, growth, and trustworthiness
  • 1+ year of experience in fraud or loss prevention
  • Working knowledge of payment channels (Check, ACH, Debit and Credit) and risks associated
  • Strong written and verbal communication skills
  • Demonstrated attention to detail
  • Entrepreneurial mentality to do what it takes to achieve our goals, without having someone telling you what to do
  • Curiosity; when your work is finished, you are driven to enrich yourself and your team by learning and applying new things
  • A functional understanding of banking and investment products
  • Strong proficiency with personal computers and business productivity software

Bonus Points

  • Experience working in a fast-paced startup environment
  • Ability to develop basic SQL queries
  • Proficiency with cloud-based business intelligence, content management or case management software
  • Demonstrated and substantial success in building processes, creating business value, or creating uniquely fantastic customer experiences at scale; bonus if any of these were in a financial services environment