by twochickswithasidehustle | Sep 30, 2022 | Uncategorized
Arizona, USA ● Arkansas, USA ● Florida, USA ● Georgia, USA ● Idaho, USA ● Iowa, USA ● Kansas, USA ● Kentucky, USA ● Michigan, USA ● Montana, USA ● North Carolina, USA ● Ohio, USA ● Oklahoma, USA ● Pennsylvania, USA ● Tennessee, USA ● Texas, USA ● Virginia, USA Req #3673
Thursday, September 8, 2022
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
NOW HIRING CUSTOMER SERVICE REPRESENTATIVES (Premium Tech Support)
STARTING PAY 16.00, PAID TRAINING, PLUS BENEFITS, TUITION REIMBURSEMENT, 401K MATCH & MORE.
WORK FROM HOME OPPORTUNITY
Open to residents of Pennsylvania, Tennessee, Montana, North Carolina, Georgia, Michigan, Ohio, Texas, Iowa, Arizona, Oklahoma, Kentucky, Idaho, Virginia, Florida, Arkansas and Kansas.
Position Summary:
The customer service/technical support representative handles customer questions and resolves customer’s technical issues. The position is dealing with customer requests and complaints by following program specific guidelines. The communication with the customer takes place over the phone. The diagnosis and provision of a path to resolve inquiries and technical issues related to all aspects of our client’s product line are the main responsibilities of this position.
Overall Responsibilities:
- Handling the customer technical inquiries and driving the call to resolution by troubleshooting the problems. This includes hardware, software, networking and interactions with the host computer OS and applications
- Listen and respond to customers’ needs, concerns, requests and complaints
- Provide information about products and services
- Record details of customer contacts and actions taken by accurately log all interactions via program specific contact management systems
- Research answers or solutions as needed
- Creating and maintaining a positive and professional relationship to the customer
- Refer customers to supervisors, managers, or others in case of escalation
Job Requirements:
- High School Diploma or equivalent required.
- Extended computer user skills including strong keyboarding skills
- Basic IT knowledge (questions around iOS handling, Internet handling, commonly used IT products, etc.)
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
- Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Obsesses over the customer experience and constantly strives to exceed their expectations
- Communicates clearly and effectively, both written and verbal (in required language)
- Effectively tailors communication and style to differing audiences and reads verbal and non-verbal cues
- Approaches problems flexibly and is able to adapt and modify approach without compromising outcome
- Thrives in a team environment: seeks and provides expertise, challenges productively and help others succeed
- Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
- Stays curious and inquisitive in the pursuit of professional excellence
- Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
- Professional and/or personal technical troubleshooting experience
- Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
- Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
- Confidently navigates through multiple systems and tools to research, comprehends and delivers solutions to customer in real time
- Self-manages and works independently in a fast-paced and highly-demanding environment
- Embraces repetition of core job duties, yet eager to take on more responsibility when needed
- Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
- Self-awareness to identify, address and manage navigating through challenges associated with the role
- Remains focused and poised despite criticism and setbacks
- Eager to receive feedback, embraces coaching and demonstrates changes as a result
- Strong sense of professionalism exhibited by remaining positive, calm composed under pressure
APPLY HERE
by twochickswithasidehustle | Sep 30, 2022 | Uncategorized
Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…
At Abarca, we are a company of learn-it-all’s rather than know-it-all’s and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging all to bring their best each day! Interns/Coops work on real-world projects in collaboration with teams across Abarca Health, while having fun along the way. You’ll be empowered to build community, explore your passions, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship & Coop programs are designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community. You will be part of our Information Technology Operations Solutions team where you will be immersed in the world of healthcare technology and its impact on millions of lives.
You will assist in the design, implementation, maintenance and process improvement of Information Technology systems and operations. As the Technical Solutions Support Intern/Coop you will answer and triage incoming requests, monitor the Information Technology systems, support research and development of new solutions. Additionally, you will provide support to the operations and technical staff as needed.
The fundamentals for the job…
- Provide support operation to our platform users and internal employees
- Work with business users to define/analyze problems and align the most suitable technical, application, or configuration solution
- Create and maintain documentation related to daily operations and processes
- Understand the business implications of technical solutions and assist in defining and documenting the technology solutions to support any future business needs
- Work with internal IT teams to understand feature roadmaps and communicate those to the resources who will be assisting in the support operation of our customers
- Identify trends and areas of improvement to propose solutions as needed
- Perform additional duties as needed
What you’re made of
The bold requirements…
- Current and active student (Junior or Senior year) and enrolled in a Bachelor or Master’s degree in Computer Engineering, Computer Science, Software Engineering or related field.
- Computer proficient (the soft and the hardware), with plenty of Internet experience.
- You have a sharp customer service focus
- Excellent communication skills both written and oral English and Spanish.
Nice to have…
- Knowledge or experience in Software Integration technologies (APIs, Webhooks, JSON, etc.)
- SQL Language
That something extra we´d love to see…
- Team Player
- Influencer & Action for Bias
- Coach and Mentor other team members
- Invent & simplify
Physical requirements…
- Must be able to access and navigate each department at the organization’s facilities.
- Sedentary work that primarily involves sitting/standing.
APPLY HERE
by twochickswithasidehustle | Sep 30, 2022 | Uncategorized
Company Description:
Are you looking for an opportunity to use your knowledge of hardware and software to support clients? Do you have a background in providing technical resolution via email, phone or other electronic communications? Does your background include experience in reading situations; putting customers at ease and communicating to effectively and efficiently respond and resolve?
Join us
Job Description:
We’re Sutherland and we are hiring full-time, work-from-home Technical Client Service Reps to provide next-level care for customers of one of our leading customers, a major company innovating the automotive industry for dealers, buyers and sellers alike. The individuals we seek will be responsible for delivering exceptional service to customers calling in with questions related to hardware and software. You will verify proper installation and configuration of software; answer questions and provide training related to the proper use of systems and applications.
Qualifications:
The individuals we seek will be reliable and dependable, and possess:
- One year of relevant technical customer service/help desk experience
- PC hardware and software troubleshooting skills
- Strong communication, problem-solving and organizational abilities
- Good telephone skills
- High School Diploma or equivalent
Requirements to work from home:
- A quiet and distraction-free, secure place to work.
- Excellent Internet connectivity:
- Internet access speeds of 10 Mbps upload and 30 Mbps download – the faster the better!
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (Wireless and/or satellite Internet Service Providers are not compatible with our systems).
- A PC computer (NO MACS) with:
- 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
- 16 GB RAM
- 10 GB available hard drive space
- One or more available USB ports (2.0 or greater)
- Sound/audio support
- Windows Operating System
- 2 – 20 inch monitors
- Wired Keyboard
- Wired Mouse
- A headset to use for training and meetings that is/has:
- USB
- Dual ear
- Noise-cancelling microphone
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
APPLY HERE
by twochickswithasidehustle | Sep 30, 2022 | Uncategorized
Company Description:
Customer Service Representatives/Tier I Support – Remote
Do you go above and beyond to satisfy the needs of your customers? Are you a dynamic, out-of-the-box thinker with the initiative to do everything possible to ensure that every customer is beyond satisfied? Have you been described as friendly and down to earth?
Join us.
Job Description:
Sutherland is now seeking Customer Service Representatives to provide Tier 1 technical support for customers of one of our customers, a leading telecommunications/internet service provider. In this work from homeposition, you will answer calls and provide an outstanding customer experience to callers related to services issues, internet connectivity and hardware technical support. This is the job for you if:
- You can execute on delivering a great customer experience
- You are an early adopter: the first of your friends to buy the latest computer or mobile phone platform.
- You are the “Go-To” person who helps others get the most out of their Products and Services
- You are technically savvy and understand Operating Systems/Streaming Video/Web Applications
- You can handle multiple call types
What we offer:
- Attractive hourly rates
- Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
- Paid training & PTO
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
Qualifications:
- High school diploma or GED
- Excellent verbal and written communication skills; proficient reading skills required
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred
Requirements to work from home:
- A quiet and distraction-free, secure place to work.
- A computer with:
- 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
- 4 GB RAM
- 10 GB available hard drive space
- One or more available USB ports (2.0 or greater)
- Sound/audio support
- Windows 10
- 2 – 20 inch monitors
- Wired Keyboard
- Wired Mouse
- A headsets that has:
- USB
- Dual ear
- Noise-cancelling microphone
- A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- *Wireless and/or satellite Internet Service Providers are not compatible with our systems.
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
APPLY HERE
by twochickswithasidehustle | Sep 17, 2022 | Uncategorized
at 2U (View all jobs)
US Remote
What We’re Looking For:
The Technical Support Specialist I is responsible for ensuring a positive user experience for 2U students and faculty by providing proactive, comprehensive, and exceptional customer service.
You will be the critical “first line of defense” in executing 2U’s expected white glove service level for its students and faculty. The Technical Support Specialist I takes incoming calls, emails, and chats from enrolled students and faculty who need technical assistance with 2U supported applications. You will also resolve or escalate all incoming cases regarding faculty or students.
Schedule: Availability needs to be Monday through Sunday, 7am – 2pm Eastern Time. This position is required to work weekends.
Hours: Part-time. Up to 29 hours.
This is a fully remote position.
Responsibilities Include, But Are Not Limited To:
- Troubleshoot student and faculty technical issues via phone, email and chat to identify the root cause and provide world class service to customers.
- Collaborate with 2U departments and internal cross-functional teams to promptly resolve student and faculty issues.
- Master all 2U’s software to provide technical assistance to faculty and students with competence.
- Assist with training new hires and ongoing support of team members as needed.
- Other duties as assigned.
Things That Should Be in Your Background:
- Bachelor’s Degree preferred.
- 1 – 3 years experience working in a service-oriented customer support, technical support, or other support-related field.
- Experience assisting customers using phone, email, and chat software.
- Familiarity with current Apple, Microsoft Operating Systems, and video conferencing software.
- Organizational skills with exceptional attention to detail.
- Excellent prioritization and time management skills required.
- Ability to identify service improvement opportunities and automation proposals to improve service quality.
- Ability to work holidays, evenings and weekend hours to support students and faculty at peak times as assigned.
Other Attributes That Will Help You in This Role:
- Excellent written and verbal skills with the ability to communicate in a courteous, tactful, collegial and concise manner.
- Ability to work with a core team in a fast-paced environment.
- Ability to work a flexible schedule to meet the needs of the business.
- Enthusiasm and the ability to thrive in an atmosphere of constant change.
About 2U Inc. (NASDAQ: TWOU)
2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
APPLY HERE
