by twochickswithasidehustle | Oct 9, 2022 | Uncategorized
GetSetUp is the largest and fastest-growing online community of older adults who want to learn, connect and do wonderful things. Since our founding, we have grown to more than 4.6 million members around the world. The platform offers live classes taught by peers who are experts in their field, social hours hosted by community members, and special events with speakers who directly address areas of interest to older adults. We’ve grown to over 100 team members spread across the world with core teams in the U.S., Australia, India, and more sites coming soon. We partner with organizations that have a mission and focus on helping older adults thrive. This includes state and local government agencies, health plan providers, community organizations, care providers, and health systems.
About the Role
The Technology Support Specialist – Partner will focus on applying different technologies through effective troubleshooting to help older adults get started with technology that is new to them and also guide them onto the GetSetUp site. This is a temporary part time (up to 30 hours per week) role with a projected end date of 12/31/2022.
Responsibilities
- Communicate via email and telephone with older adults to help them feel empowered through the use of technology
- Onboard older adults with key information and step-by-step processes through the use of video conferencing phone technologies
- Provide keen attention to detail to ensure Technology Onboarding Projects are a success through documentation, process improvement, and reporting
- Work with a team of motivated Support Specialists to monitor and tackle a ticketing queue of technology onboarding questions that come in via email, chat, messaging, and phone support provider outbound support to older adults as needed and other duties as assigned
Experience and Requirements
- You pick up new systems and technology quickly
- You are cool under pressure and are able to use resources quickly and efficiently
- You are patient, and adaptable, and excel at switching between different tasks during the work day and prioritizing the right projects.
- You have excellent verbal and written communication skills
- You have an amazing attention to detail
- You enjoy working with different personalities throughout your day
- You have Google Workspace, Windows, and Apple product experience
- You have Zendesk or similar CRM ticketing experience Associate’s degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered
- Bilingual English/Spanish preferred
APPLY HERE
by twochickswithasidehustle | Sep 30, 2022 | Uncategorized
Job description
Protect Democracy seeks a highly motivated individual to join our team as an Operations Associate.
In this role, you will join our small and highly collaborative Operations team to assist in scaling the processes and procedures of a rapidly growing start-up. As an Operations Associate, you will help determine and shape the operational future of our organization by improving our operational frameworks and processes, assisting with benefits administration, providing technological and logistical support to staff, and helping manage vendor relationships. This is an excellent opportunity for a creative, organized, and enthusiastic candidate who is eager to tackle operational challenges head-on.
At Protect Democracy, we anchor our work in service to our ambitious mission: to prevent American democracy from declining into a more authoritarian form of government. Our mission is the foundation of our team, be it litigation, advocacy, or ensuring that our organization has the financial and logistical security to continue to meet the urgency of the moment and the importance of this movement.
The ideal candidate brings strong detail orientation and communication skills; a flexible, growth-oriented mindset and collaborative approach; a commitment to excellence; and enthusiasm for our mission. We strongly encourage candidates from diverse backgrounds and from across the political and ideological spectrum to apply. You can work remotely from any location in the United States.
The Operations Associate will:
- Help ensure Protect Democracy’s legal, fiscal, and administrative compliance, which includes collecting and managing large amounts of data.
- Assist with the administration of several benefit programs, including FSAs, 401k, health care, and more.
- Liaise with benefits, technical, digital, compliance, and legal vendors working to support the organization.
- Independently identify ways to build and improve on Protect Democracy’s operational framework by examining needs, assessing possible solutions, and making concise recommendations to the Director of Operations.
- Collaborate with teams across the organization, including the Operations team, Partnerships team, and Organizational Management team.
- Provide as-needed operational support to the entire Protect Democracy team.
- Contribute to the overall development of Protect Democracy across all areas and facets of the organization, including impact strategy.
Job requirements
To be successful in this role, you should have:
- Passion for protecting our democracy.
- Rigorous attention to detail and the highest standards for excellence in execution.
- A background and interest in process design, improvement, and automation.
- Facility with CRM databases and data management.
- The ability to develop and implement plans and track, prioritize and balance a diverse set of responsibilities.
- Strong writing, research, communication, and diplomatic skills.
- Flexibility and comfort working in a start-up environment and pivoting to solutions as the organization grows.
- Growth mindset and enthusiasm for giving and receiving feedback up, down and sideways.
- Excellent critical thinking skills — you can reason your way through novel problems and have good instincts about how to get to efficient solutions.
- Kindness and respect for others.
Compensation
The starting salary range for this role is $56,650 – $62,046, commensurate with the candidate’s relevant experience, capabilities and skills and in alignment with internal equity.
APPLY HERE
by twochickswithasidehustle | Sep 30, 2022 | Uncategorized
Who You Are
As our Ambassador, you are a part of our Process Support team and your passion for providing outstanding customer service contributes to our exceptional level of customer satisfaction. You will be working with Activus Connect, never for us. In your home office, on your computer/laptop, you will connect with customers to answer questions and resolve issues through phone calls and maybe even chat! Self-Motivation is essential as you will be assigned a schedule. Every day you will be the face of Activus Connect as we make meaningful and positive impacts on customers. You will demonstrate empathy and compassion by finding the proper resolution to all the customers inquiries. We have fun every single day and being comfortable using email and chat to communicate with peers is an absolute must. As a champion for the customer, at Activus Connect, you will be able to actively listen while using awesome phone contact skills!
At Activus Connect, we are a team that operates on the simple principals of mutual accountability, reliability, and dependability. To be part of the team, we must be able to rely on you and that starts with being at work on time, consistently doing your best and taking pride in the work you perform.
Here is what an Ambassadors day looks like
You will be working entirely from home, our positions are completely virtual. No more paying for gas to drive to work, no more uncomfortable work clothes, no more getting stuck in traffic (unless you count the traffic at the toaster for those morning waffles)!
You will need a distraction-free, quiet, environment to work from. An ideal work location is a private room, maybe a bedroom or office, with a door you can close. The best work locations are free from distractions like televisions, pets, or family members who may be in the home during your work hours. It’s important to remember that while you are working, you will need to be focused, so caring for family members or pets during work hours is not possible.
It’s important you set yourself up for success! You will be using your own equipment; a computer, headset, and hard-wired internet. You will want to ensure you have space for all your equipment in your work location and that you have everything you need before the start of your shift. It will be busy taking calls but we don’t forget the fun.
You work from your home but you are definitely not alone. We have a variety of groups and activities you can join in, including a book club! Get to know your coworkers, make some new friends, and build your support team. Stay connected with us.
At Activus Connect we strive to give every customer the best experience, and our Ambassadors are the face of our company. It all starts with you. You are the foundation upon which our success is built. We ask for the very best – and we give the same back to our employees.
What you will do
⦁ Responding to calls, emails, or chats from customers who have questions.
⦁ Assisting with website or application related issues.
⦁ Answering questions regarding products or services the customer may have.
⦁ Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
⦁ Transferring data from documents into the client’s system.
⦁ Making outbound calls to collect customer information missing from applications as needed.
⦁ Additional duties as needed, to be discussed during your interview.
To qualify
⦁ You must have a high school diploma or equivalent.
⦁ At least 1 year of call center experience OR 2 years of customer service experience
⦁ Be willing to work under an immediate supervisor. Accept and learn from feedback – we are all in this together and growth is guaranteed!
⦁ We will pay you to complete online training, but you must commit to attending – 100%, no missed time
⦁ Be able to complete and pass a background check
⦁ Be willing to complete a drug screening
TECHNICAL REQUIREMENTS
⦁ Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
⦁ Operation system: Windows 10/11 or Mac OS Mojave or Newer
⦁ Processor speed: Dual Core 2 GHz or better
⦁ RAM: 4GB or better
⦁ Hard Drive: 20GB or better
⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
⦁ Must have reliable high-speed internet
⦁ 20MB download minimum
⦁ 10MB upload minimum
⦁ DSL, Cable, Fiber ONLY – (no Wi-Fi or satellite-based service)
⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required.
⦁ We do require that you have an active, functioning webcam.
⦁ A second monitor/screen is highly recommended
To complete your application you will need to take a screenshot (saved as PNG or JPEG) of the following two items so that you can upload them in your application:
1: Please complete a computer speed test using this link (This MUST be taken from a hard-wired computer system that you will use for your employment at Activus Connect – do not take from your cell phone!): Activus Connect Speedtest (save the URL/link – you’ll need that for the application). Please ONLY submit screenshots and result URL’s from the speedtest link provided, other speedtest results may not be accepted.
2: Please locate your computer specifications and take a screenshot. If you need assistance, there are numerous videos and “how-to” documents online. Simply search for how to find computer specs for the version of Windows/MAC you are running. We need to see your OS version, RAM, Processor type and speed.
You will need to take a photo of your workspace that shows your work station, computer equipment/etc. to attach to your application.
The Details
⦁ The pay rate is $15.00 per hour, this is a W2 position.
⦁ This is a Full-Time position, part time hours are not available
⦁ Training is paid at $15 an hour as well
⦁ Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
⦁ This is a fully remote position, 100% work from home
⦁ Schedules are Monday-Sunday, weekends may be required.
APPLY HERE
by twochickswithasidehustle | Sep 30, 2022 | Uncategorized
The Tier 1 Customer Support Specialist’s main responsibility is to be the first level of support for our customers. Tier 1 Customer Support Specialists are responsible for answering common troubleshooting and how-to questions about the Elation and Passport applications via email or phone. Tier 1 Customer Support Specialists collaborate internally with other members of the Tier 1 team, as well as other customer facing teams. Tier 1 Customer Support Specialists are attentive to detail, can manage multiple tasks at a time, have strong collaboration skills and are highly empathetic when working with our customers.
Key Responsibilities
Field common Tier 1 customer cases and Patient Passport cases, primarily using pre-written responses and Help Center articles
Collect pertinent information from customers and escalate complex Passport cases to Senior Customer Support Specialists
Participate in weekly urgent shift rotations after three months in the role
Participate in 2 to 3 weekend/holiday on-call rotations per year
Characteristics of the Individual
Manages time effectively and works independently, self-starter
Detail oriented and able to manage multiple tasks at once
Collaborates effectively with both customers and internal teams
Empathetic in their approach to work, and passionate about the user experience we support
Demonstrates strong written and verbal communication skills, professionalism
Effectively ascertains when work requires escalation to leads or manager
Qualifications
Bachelor’s degree or equivalent experience
1+ years of experience in a customer service, customer-facing or healthcare environment preferred
Familiarity with Salesforce, Jira & Looker platforms is recommended
Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.
We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.
Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.
APPLY HERE
by twochickswithasidehustle | Sep 30, 2022 | Uncategorized
US Remote
8085BR
Position Responsibilities
Deltek is actively seeking a Customer Support Analyst to join our challenging, innovative and fun Customer Care team. This position will support our ComputerEase commercial construction product line. The employee will:
Provide quality accounting software support to clients using Deltek products;
Work in a team environment and providing support to customers via phone, email, chat and the internet;
Assess the nature of customer problems to resolve most support issues.
Qualifications
Customer service and/or software support support preferred
Basic knowledge of Accounting/Bookkeeping principles, preferably gained through working with Accounting applications OR within an educational setting
Successful background and experience working in a team environment
Ability to multi-task in a fast-paced environment
Ability to work independently and be self-motivated
Proficiency with Microsoft Office applications
Desired Skills
Direct experience with ComputerEase software a plus
“Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a perfect candidate. Deltek Support is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.”
Travel RequirementsNo
APPLY HERE
