by twochickswithasidehustle | Sep 16, 2022 | Uncategorized
DESCRIPTION
Job summary
At Ring, our Neighbor Solution Experts deliver timely, accurate, and professional technical support to all Ring customers. The team is looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience. Neighbor Solution Experts are technically savvy problem solvers with a focus on customer account security and issue resolution. An ideal candidate would need to be an excellent listener, quick learner, and able to handle ambiguity. You would need the ability to communicate professionally, with maturity and self-confidence.
This is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need.
For this position, you must be residing in Florida to be eligible. You can expect starting compensation of $18.00 per hour.
Key job responsibilities
- Providing prompt, efficient, detailed service by engaging directly with Ring’s customers
- Being a voice and advocate for our customers when something doesn’t feel right
- Working with cross-functional support teams to ensure a consistent and high-quality level of support
- Navigating multiple system applications and researching applicable solutions with ease
- Developing detailed knowledge about Ring’s products, services and features
- Providing advanced Ring device troubleshooting solutions
- Acting as an advocate for our customers by reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Patiently listen to, understand, and solve complex technical customer issues
- Investigating, documenting, and resolving issues
- Providing world class support to Ring’s customers
- This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers
A day in the life
The Neighbor Solutions team supports customers with their device needs. You will be supporting customers with device questions, device set-up and technical troubleshooting every day to ensure their devices are operating as expected. Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve complex problems, while providing an exceptional experience to our customers. Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution. Additionally, you will work collaboratively with other Ring teams to identify, document, and escalate emerging issues.
About the team
The Neighbor Solutions team is a part of the Customer Support organization responsible for assisting customers with their device needs. With a focus on issue resolution the team assists customers with device set-up and technical troubleshooting while also collaborating with the broader organization to raise awareness on trending device issues.
BASIC QUALIFICATIONS
- High School diploma
- 1+ years of experience working directly with customers and providing high quality service
- 1+ years of experience in technical support that is focused first and foremost in customer success
- 1+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
- 1+ years providing technical support for mobile devices (iOS, Android)
- Strong interest in consumer technology
- Flexibility with full-time schedule, including shift assignments on weekends/evenings
- Problem-solving skills, “thinking outside of the box”
- Proficiency with learning new technology
- Ability to work remotely
- Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement (https://youtu.be/yxrpb9pKHls) video for more information
PREFERRED QUALIFICATIONS
- A drive to dig into the details of a system or process to solve customer problems
- Experience working with Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services
- Ability to document technical customer issues into notes that are consumable by other users
- Technical curiosity and excitement to learn new technologies and help customers succeed
- Excellent oral and written communication skills
- Proven success in a fast paced support environment
APPLY HERE
by twochickswithasidehustle | Sep 4, 2022 | Uncategorized
Start here to get paid to test
Earn extra money online in your spare time! Keep reading below to learn what it means to be a UserTesting contributor, and how you can share your perspective to help brands build better products and experiences for people around the world. If you’d like to earn money online but don’t want a full-time gig, consider a side hustle as a UserTesting contributor and get paid to test!
What does a UserTesting contributor do?
A UserTesting contributor, sometimes referred to as a website tester, completes tasks on a website, app, or prototype and speaks their thoughts out loud.
There are two types of tests you can take as a contributor. One is called Live Conversation, which is a live interview with one of UserTesting’s customers in which they’ll ask you for your perspective in an interactive conversation. The other is called an unmoderated test, which is a self-guided test that you take in your own time, by yourself.
Do I need any experience to become a UserTesting contributor?
As long as you’re at least 18 years old, you don’t need any special experience to get paid to test. UserTesting customers want to gather your unique perspective, so all you need to do is share your thoughts out loud using your mobile or desktop device, no prior experience required!
Do contributors need to speak certain languages?
We require all applicants to speak English or German during their practice test. While you don’t need to be a native English or German speaker to apply, you do need to be comfortable reading, writing, and speaking in English or German to be a UserTesting contributor.
Once you’re accepted to the UserTesting Contributor Network, you may participate in tests that require other languages, if a customer requests it.
Do I have to be in the United States to get paid to test?
No. In fact, UserTesting has many contributors in countries located all around the world. We accept contributors from many countries in Asia, Europe, the Middle East, Latin America, and more.
Please note that if you’re traveling to a different country, please refrain from taking tests during your travels. Your location won’t match the country stated in your profile. This is important because many of our tests incorporate location-based services, and this must be accurate to be valuable to our customers.
APPLY HERE
by twochickswithasidehustle | Aug 23, 2022 | Uncategorized
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
What’s Cool About This Job
As a Technical Support L1, you’ll be providing support to our customers primarily using live chat, but also over the phone and via support tickets. You will serve as the first point of contact for our customers, supporting all of their WordPress questions and needs. You will develop a deep technical knowledge of the various open source technologies which deliver amazing digital experiences for our customers.
WP Engine cares about you, meaning that we invest in both personal and professional development. Our mission is to develop you to your full potential and work with you through each stage of your career. We like to promote people within our business, and many of those folks started out in technical support. We recognize and reward talent, at WP Engine the best get better. If you are a self-motivator seeking a challenge and can think creatively, then this role is for you!
Your Impact
You will be the face of our company and have an opportunity to deliver a world-class experience with every interaction with our customers on our live contact channels of chat and phone.
You’ll get to apply creative problem-solving techniques to identify and solve the source of problems while keeping our customers happy and engaged.
Demonstrate commitment to continuous learning, to grow technical knowledge to better support our customers as well as strengthening your own technical skillset.
Help maintain a great team and working environment by assisting fellow team members. We are a global inclusive team, and we work together!
Demonstrate a positive attitude when faced with change, working with your teammates and with our customers.
Requirements for the Role:
1-2 years of experience working in technical support or a customer service position.
Open source content management systems.
WordPress: knowledge of WordPress, Plugins, and Themes.
Knowledge of DNS and SSL.
You understand the usage of file systems and the tools for remotely managing web content on a web or file server.
Knowledge of Linux Command Line.
You have experience with StudioPress and/or the Genesis framework.
You have previous experience with online Chat and/or instant messaging tools.
You have previously worked with customers via phone support.
Understanding of the core error codes associated with web hosting (eg. 404 etc)
Desired Skills:
Positive Energy and enthusiasm. You believe in our values.
Technical Aptitude: You demonstrate a keen knowledge of, and passion for, web technology or digital experiences. You are someone who learns quickly and takes ownership of your personal development.
Effective Troubleshooting Skills: You demonstrate strong root cause analysis skills, through effective troubleshooting skills and you are able to quickly identify problems and solutions. You work well in a collaborative troubleshooting environment, while at the same time you can also work autonomously to arrive at the right solution for our customers.
Communication Skills: You have strong written and verbal communication skills, with a strong command of the English language. Ability to accurately type 40 – 60 words per minute. You have the ability to establish a professional, friendly, and empathetic dialogue with customers.
Excellent Organizational Skills: You’re a great multitasker. You can handle multiple requests at once and have an understanding of prioritization.
Team Focus: Effectively work in a team environment that uses cross-collaboration and teamwork to solve issues. You enjoy working with others, demonstrate a willingness and ability to share your knowledge with peers and others.
Customer Inspired: Demonstrate customer focus in every interaction with our customers. You actively listen and leave our customers feeling supported and understood.
Adaptable: You are resilient and adapt to the changing business and landscape in the tech world.
Perks and Benefits
Compensation (We offer market competitive salaries)
Stock Options (Every employee is an owner in the company)
Health Benefits (100% Paid Employee Medical, Dental, and Vision)
IVF Benefits
Paid Family Leave – 16 weeks for primary caregivers and 5 weeks for secondary caregivers fully paid
4% 401(k) Match (Make the most of retirement)
Life and Disability Insurance (100% Paid Life, STD, LTD, and AD&D)
Generous Vacation Time (Who doesn’t like time off?)
Gym membership discount
At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.
LI-JP1
LI-Remote
APPLY HERE
by twochickswithasidehustle | Jul 29, 2022 | Uncategorized
The role you’ll play:
Consumer Edge’s Technical Support Specialist will develop and maintain technical expertise in assigned areas of product functionality and apply that expertise to help prospects and customers. The Technical Support Specialist is part of CE’s Customer Success team and serves as the main internal and external point of contact to collect, triage, document, and work cross-functionally to resolve customers’ technical issues. The Technical Support Specialist will partner with Customer Success Managers to forge relationships with CE’s customer base and will be leveraged over email and on calls to advise customers on proper implementation of CE’s products.
About Customer Success at CE:
Customer Success is a fast-growing function at Consumer Edge, with the Director of Customer Success joining in 2021 to build & lead the team. This is an exciting opportunity to be the first Technical Support hire at a company that prioritizes building differentiated datasets & products that serve customers’ needs.
Every day our team speaks with the best and brightest investors and corporates looking to better use data in their decision-making processes. The Customer Success and Technical Support team is at the center of helping customers achieve better outcomes using CE’s data.
The Technical Support Specialist will have a unique entrepreneurial opportunity to work with CS and Product leadership to build best-practices around data delivery, data documentation, and technical.
Your main responsibilities:
Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers
Lead implementation of and ongoing support for CE’s Machine Readable/data feeds across all products
Work relentlessly to improve existing processes and using data driven decision making to make recommendations for systems, process, and business improvements
Build knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community
Forge relationships with CE’s customers, developing a deep technical understanding of their CE implementation
Serve as the main point of contact internally and externally for technical support related to CE’s products and datasets
Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies
You will be successful in this role if you have:
A passion for working with clients in data-focused roles & experience with SaaS products
Experience working with customer-facing Machine Readable, Data Feed, or API solutions and implementation
Strong verbal/written communication & presentation skills; extraordinary listening skills
Strong problem solving & analytical skills; formulates solutions that deliver real business value
Ability to multi-task and prioritize work effectively across projects & accounts
A drive to exceed goals and a positive, proactive attitude to overcoming challenges
An entrepreneurial spirit and comfortability with a fast-paced environment
We’re looking for someone with:
B.S. or B.A. in Computer Science, Engineering, IT, Finance, or a related field of study
4+ years of Technical Support, Sales Engineering, or SaaS Implementation experience
Experience in client-facing roles and a comfortability explaining complex topics to customers
Expertise with Excel, PowerPoint, and Salesforce
Experience using data visualization tools such as Looker, Tableau, Google Data Studio, etc.
Experience working with cross-functional teams (i.e. Customer Success, Sales, Research, Marketing, Product, etc.)
Drive: no obstacle is too difficult to overcome, and no one needs to push you to excel
A passion for SaaS products & data
What you will have at Consumer Edge:
Competitive Salary
401k match
Equity grants
Subsidized health, dental, and vision insurance along with unlimited sick-day policy
Great people: surround yourself with a team of people with a shared vision & focus, drive, a passion for CE’s customers, and camaraderie
Work-from-home flexibility. As of Q2 2022, CE is remote-first, with an office in Midtown Manhattan
An incredible product & powerful data that “wows” clients
An opportunity to be a core part of a new function of the business
Career growth opportunities
APPLY HERE
by twochickswithasidehustle | Oct 7, 2021 | Uncategorized
Conductor is seeking an customer centric, results oriented support guru who thrives on providing support through many different channels of communication – including email, phone, chat, and forums. The ideal candidate is a self-starter who possesses fantastic troubleshooting skills, is driven to help customers, and has the ability to dive deep into a new product to learn it inside and out.
Responsibilities:
- Provide support for all technical queries from customers related to Conductor’s platform via live messaging/chat and asynchronous channels as well as providing resolution for escalated technical issues
- Own the customer experience and work to exceed their expectations.
- Partner with other teammates using fundamental troubleshooting skills to isolate, analyze and provide resolution to customer issues of moderate to high complexity
- Consistently look for solutions to problems and propose improvements if something could work better
- Drive product change and improvement to make Conductor the top tier Organic Marketing Enterprise SEO & Content platform
- Develop a deep knowledge of Conductor’s platform to remove technical barriers for our Customers and help them navigate a variety of tools within the Conductor Platform
Required Skills:
- Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
- Excellent organizational, written, and oral communication skills – You must be able to convey technical jargon in a wide-array of syntax from beginner level users to highly technical users in our tickets as well as knowledge base articles
- A strong sense of urgency
- Ability to empower end-users to support themselves using our knowledge base
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
- A true problem solver that loves a challenge
- Passion for customer service and technology
- Ability to organize and prioritize responsibilities under pressure
- Some experience in Technical Support or Customer Service or relevant internship experience highly desired
Preferred:
- Bachelor’s degree in Engineering, Computer Science, or related field or equivalent experience
- Familiarity with HTML, XML, JavaScript, CSS and SQL
- Experience with Google Analytics, Adobe Analytics, IBM Digital Analytics & Webtrends
- Experience troubleshooting in a SaaS environment
APPLY HERE
