by twochickswithasidehustle | Nov 30, 2022 | Uncategorized
DESCRIPTION
Job summary
Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you!
Key job responsibilities
Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
Working with other customer support teams to ensure a consistent and high-quality level of support
Being a voice and advocate for our customers when something doesn’t feel right
Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
Acting as an advocate for our customers by reporting and acting on observed areas for improvement
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Assisting with customer communication during Blink’s critical launches and support events
Working across the customer service spectrum to ensure a consistent and highest-quality level of support
Developing detailed knowledge about specific product lines and features
Driving projects that improve support-related processes
Supporting Blink Subscription service
A day in the life
As a Technical Support Engineer in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.
About the team
Our mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.
BASIC QUALIFICATIONS
1+ years of experience in technical support that is focused first and foremost in customer success
1+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)
1+ years working with of Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services
1+ years providing technical support for mobile devices and platforms (iOS, Android)
Ability to work remotely
PREFERRED QUALIFICATIONS
A drive to dig into the details of a system or process to solve customer problems
Proficiency in MS Office, with an emphasis on Excel
Ability to document technical customer issues into notes that are consumable by other users
Technical curiosity and excitement to learn new technologies and help customers succeed
Excellent oral and written communication skills
Proven success in a fast paced support environment
Experience using Zendesk CRM
APPLY HERE
by twochickswithasidehustle | Nov 27, 2022 | Uncategorized
Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking a full time remote Cybersecurity Specialist.
Under the general supervision of the MSP Manager, the Cybersecurity Specialist performs most primary cybersecurity functions on the Security Team. These functions include reviewing and resolving standard cybersecurity related issues presented to the Security Team from multiple sources, security auditing, mitigation, and maintenance tasks. These functions will be performed both on-site with our clients and remotely.
Specific Job Duties Include:
Resolve a variety of IT security related service related to:
Email security
Active directory
Group policy
Firewall security
Cloud services security
Multi-factor authentication
Implement security related projects
Cybersecurity auditing and compliance related activities
Threat detection and response
Understand and configure encryption technologies
Complete IT security maintenance tasks
Oversee the cybersecurity of our computing assets, including all laptops (including remote maintenance) and server infrastructure
Requirements:
Must have strong documentation skills including ability to document your work real-time
Very strong communication skills
1-3 years’ experience in an IT related field preferred
Strong networking knowledge
Good understanding of Active Directory and Group Policy
Strong analytical and problem-solving skills
Experience configuring routers/firewalls, related rules, and security services
Ability to prioritize, multi-task, stay organized, follow up, and complete tasks in a timely fashion
Polite, courteous, helpful and friendly to customers and team members
Able work collaboratively with other teams
Security Certification and Training is desired
Self-motivated to increase knowledge in the cybersecurity field through training, certifications, and research
Willing and able to obtain security certifications according to a training/education plan
About DAS
DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.
We offer base salary plus discretionary bonus, paid holidays, paid sick and vacation days, healthcare and many other benefits, including a 3-week paid sabbatical for employees when they reach their 5-year anniversary! Advancement opportunities for those who demonstrate strong results and leadership qualities. Other positions currently available. DAS is a smoke-free environment. If you think you fit our culture and can contribute to our client’s success, we want to hear from you!
APPLY HERE
by twochickswithasidehustle | Nov 15, 2022 | Uncategorized
Remote
Full-time
Permanent position
Company InformationCashPractice.com is a fast-growing web-based company that provides state-of-the-art online tools for chiropractic offices to use for their day-to-day operations.We’re on a mission to help doctors increase patient retention while achieving better clinical outcomes and better health for the people they serve. This is a rewarding career for the right person with opportunities for growth.Our perfect candidate embodies the Cash Practice Core Values of Team, Loyalty, Perseverance, No Gossip, Optimism, Integrity, Innovation, Quality, Service, Well-Being, and Heart. All together, making for an incredibly enjoyable work environment and experience.Our most successful employees are those who have a strong work ethic, are team players, are willing to learn, and are flexible and able to work in a fast-paced environment. What is Expected of You?
Answer inbound calls, emails, and chats in a fast-paced environment and perform necessary follow-up.
Provide excellent customer service with a happy-to-help attitude. We take great pride in our top-notch 5-star customer service.
Works well in a team environment. We help each other as much as possible to ensure stress levels stay as low as possible.
Follow company policies and procedures.
Keep a record of your customer interactions in our CRM.
Must maintain strict confidentiality by protecting sensitive information related to financial data and health-related data.
What you can expect if this sounds like a good fit.This position is 100% remote! We work 8.5-hour days with two 10-minute paid breaks and a 30-minute lunch break. Benefits are available after your first 90 days of employment.Your normal day will consist of conversing with clients via chat, email, and assisting clients over the phone with training and support. At Cash Practice you will be a valued and respected team member. The company culture is kind, compassionate, and fun. We cultivate an environment where you can be yourself and take pride in the work you do. Position Requirements:
Available for full-time, remote work Monday through Friday, 8:00 AM – 4:30 PM Pacific Standard Time
Excellent communication skills: Verbal and written
1-3 years of customer service experience
Basic knowledge of Google Workspace is required (Gmail, google docs, google sheets, etc)
Ability to quickly learn and use programs & software while navigating multiple windows to obtain necessary information while assisting customers.
Required to be on webcam for company meetings
Detail-oriented, ensuring tasks are completed fully and accurately
Self-motivated and reliable
Must have a strong wired internet connection and a quiet, distraction-free workspace (No-wifi)
Preferred but not required:
Experience working in a remote environment
Experience with the chiropractic profession
Benefits:
Computer, monitors, keyboard, mouse, headset, virtual phone, and webcam are all provided by the company for the duration of employment and for work use only.
Paid holidays
Paid vacation
Health insurance
Dental insurance
A retirement plan is offered after the introductory period
APPLY HERE
by twochickswithasidehustle | Nov 15, 2022 | Uncategorized
Job OpeningsTechnical Support Engineer
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At Verivest, we are on a mission to help real estate investment managers up their game and help investors make better decisions. Our end-to-end tech solution spans the lifecycle of a fund, from advisory to fundraising, to administration. We are disrupting the industry by automating the way managers setup entities, focusing on technology-led fundraising, and providing valuable third-party oversight and administration, for simple to the most complex investment vehicles. With deep expertise in real estate, accounting and technology, the result is a high value solution for both sides of the market, facilitating greater efficiency and transparency in an extremely fragmented market.
The Role
Our Technical Support Engineer provides technical Tier 2 support to all users of our platform, including internal users, clients and their investors. You will be focused on assisting users with technical issues, including troubleshooting, diagnosing, documenting, and deploying solutions efficiently. You will work cross-functionally and collaboratively with our Customer Success, QA, Engineering, and Product teams to support our product, in an effort to constantly innovate and improve upon our platform. This role reports to our VP of Operations and has strong growth potential within our growing organization.
Our Core Values
Act with Integrity: Our company was built on a foundation of transparency and trust. Everything we do, individually and collectively, is done in the spirit of what is right, even if it is the more difficult option.
Embrace Complexity: We are a team of self-starters that is undaunted by a challenge. We take the time to dig into the intricate details so we can develop solutions that allow our clients to deliver better results. Our willingness to adapt and innovate sets us apart from our competition.
Deliver Excellence: We set high expectations and strive to continually raise the bar. From our people to our work, we are committed to quality, and expect the same commitment from others.
Own the Outcome: We are responsible for our actions and results, our successes and failures. We understand the importance of accountability and we follow through on our commitments.
Responsibilities
Analyze, diagnose, and resolve, taking ownership of technical support issues and identifying a path to resolution. Differentiating user vs. application issues by reproducing, analyzing logs and reviewing data in a database.
Thoroughly document every client interaction and task in our technical support ticketing system.
Identify areas for improvement and catalog user feedback, reporting on the frequency and severity of common issues, and provide a plan to eliminate them.
Collaborate with our Customer Success and Accounting teams in providing world class service to our clients and their investors.
Assist in maintaining the company knowledge base and internal documentation for our products.
Preserve the security of confidential information provided by clients and investors.
Additional responsibilities as directed for the success of the team and the Company.
Skills and Qualifications
2+ years in a technical support role, ideally in a start-up or Fintech environment.
Hands-on and basic SQL experience (database queries, select and filter across multiple tables etc.).
Hands-on experience working with a web-based application.
Basic understanding of HTTP protocol.
Ability to navigate browser console and network logs.
Excellent communication and people skills and comfortable working directly with customers.
Strong analytical and problem-solving skills.
Experience writing helpdesk or technical documentation.
Experience utilizing a ticketing system (i.e. Intercom, Zendesk, etc.).
APPLY HERE
by twochickswithasidehustle | Oct 9, 2022 | Uncategorized
GetSetUp is the largest and fastest-growing online community of older adults who want to learn, connect and do wonderful things. Since our founding, we have grown to more than 4.6 million members around the world. The platform offers live classes taught by peers who are experts in their field, social hours hosted by community members, and special events with speakers who directly address areas of interest to older adults. We’ve grown to over 100 team members spread across the world with core teams in the U.S., Australia, India, and more sites coming soon. We partner with organizations that have a mission and focus on helping older adults thrive. This includes state and local government agencies, health plan providers, community organizations, care providers, and health systems.
About the Role
The Technology Support Specialist – Partner will focus on applying different technologies through effective troubleshooting to help older adults get started with technology that is new to them and also guide them onto the GetSetUp site. This is a temporary part time (up to 30 hours per week) role with a projected end date of 12/31/2022.
Responsibilities
- Communicate via email and telephone with older adults to help them feel empowered through the use of technology
- Onboard older adults with key information and step-by-step processes through the use of video conferencing phone technologies
- Provide keen attention to detail to ensure Technology Onboarding Projects are a success through documentation, process improvement, and reporting
- Work with a team of motivated Support Specialists to monitor and tackle a ticketing queue of technology onboarding questions that come in via email, chat, messaging, and phone support provider outbound support to older adults as needed and other duties as assigned
Experience and Requirements
- You pick up new systems and technology quickly
- You are cool under pressure and are able to use resources quickly and efficiently
- You are patient, and adaptable, and excel at switching between different tasks during the work day and prioritizing the right projects.
- You have excellent verbal and written communication skills
- You have an amazing attention to detail
- You enjoy working with different personalities throughout your day
- You have Google Workspace, Windows, and Apple product experience
- You have Zendesk or similar CRM ticketing experience Associate’s degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered
- Bilingual English/Spanish preferred
APPLY HERE
