by twochickswithasidehustle | Feb 20, 2023 | Uncategorized
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time type
Full time
posted on
Posted 12 Days Ago
job requisition id
R0009796
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients’ members. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Job Requirements:
• Professionally handle a high volume of incoming calls
• Provide customers with excellent service and support using your training and technical skills.
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
Qualifications:
• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player
Work at Home Set-Up Requirements
Standard Connect and Speed
Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)
*Some programs may require higher speeds.
Monitor
(2) 21” monitor(s). You will supply 1 and Everise will supply 1.
Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.
Headset
You must supply your own headset. Specific models will be shared during the interview process.
To be supplied by Everise (some programs offer bring your own devices):
Keyboard
Mouse
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
APPLY HERE
by twochickswithasidehustle | Jan 31, 2023 | Uncategorized
If you’re looking to break into the tech industry and start a work-from-home career, one great option to consider is entry-level technical support. Here are some important things to keep in mind when seeking such a role:
- Required skills: Employers often look for basic technical skills like proficiency with operating systems (Windows, macOS), basic computer hardware knowledge, and experience with troubleshooting software issues. Additionally, strong communication skills and the ability to work with customers over the phone or online are critical.
- Job duties: In these roles, you’ll be helping customers resolve technical issues over the phone, email, or chat. You’ll need to diagnose problems, provide solutions, and document the interactions in a database.
- Career progression: Many companies offer opportunities for growth within the tech support team, and you could eventually move up to higher-level support positions, or even into other departments within the company.
- Pay and benefits: Entry-level technical support positions typically pay $15-$25 per hour. Benefits may include health insurance, paid time off, and 401(k) plans.
In conclusion, entry-level technical support is a great way to break into the tech industry and start a work-from-home career. By demonstrating your technical skills, strong communication abilities.
- Event Specialist-Part Time
- Support Specialist, Operations
- Application Support Analyst
- Call Center Assistant
- Technical Support Representative
by twochickswithasidehustle | Jan 31, 2023 | Uncategorized
Job Summary:
Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.
We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!
Job Description:
Not all companies are made equal and at CoreLogic, this adage could not be truer. With boundless passion and commitment, our 5,000+ team members share a singular focus: to help millions of people find, buy, and protect the homes they love. As a leading provider of gold standard data, analytics, and platforms, CoreLogic enables real estate professionals, financial institutions, insurance carriers, government agencies and other housing market participants to help people make their dream of homeownership a reality.
From our unmatched network of trusted relationships to technical innovations to the insights and foresight that comes with deep experience and collaboration, we offer unrivaled intelligence in the property industry. CoreLogic connects critical touch points for a seamless and superior home-ownership journey powered by accurate, comprehensive, and up-to-date data, and back those up with five-star service and support.
This position is full-time and remote. Benefits include health, dental, vision, life, disability, paid time off, paid maternity and paternity leave, 401K match, overtime eligibility, and a laid-back, fun work environment.
The CoreLogic Associate Customer Support position is a help desk, front line support for legacy NextGear Solutions and CoreLogic customers. The position supports both training and troubleshooting assistance by providing consistent, high quality, efficient, friendly, and knowledgeable service.
Duties Will Include:
Answer incoming channels (chat, voice, voice mail, web, and email inquiries) on basic customer issues. For example, and not limited to, general and technical software questions, password recovery, database, and web site navigation inquiries.
Actively work on open and solving interaction types within individual and team queues.
Actively listen, document, and analyze information about the customer’s inquiry and determine appropriate resolution.
Follow proper escalation procedures to the next level of support and include all necessary information. For example, job number, screen capture, username, step by step recreation of the issue.
Solve at least 80% of incoming interactions on the first try.
Achieve and maintain above a 90% customer satisfaction score.
Provide support for identified defects or database issues where solutions already identified.
Ensure all interaction types logged with the appropriate level of data in the help desk customer ticket tracking system.
Promote a professional help desk image by offering a consistent, high quality, efficient, friendly, and knowledgeable service to internal and external customers.
Demonstrate an understanding of help desk priorities and goals with an active participation.
Responsible for staying signed into the help desk phone system and actively working during designated shift.
Job Qualifications:
High school diploma or equivalent work experience required, Bachelor’s degree with degree or courses in MIS, CS, or similar preferred.
At least one year of customer service or software quality assurance experience required, with technology-related customer service experience preferred.
Open to weekend and/or non-traditional shifts.
High energy, a self-starting team player.
High sense of urgency and follow-through.
A natural problem-solving personality, driven to solve puzzles.
Comfortable working in a fast-paced, unstructured environment, with strong ability to think on your feet and learn quickly.
Typing of at least 50 words per minute required.
Clear communicator with good spelling and grammar skills.
Knowledge of construction industry or accounting basics are a plus.
LI-Remote
Annual Pay Range:
26,100 – 37,440 USD
APPLY HERE
by twochickswithasidehustle | Jan 31, 2023 | Uncategorized
UK, France, Germany, Sweden, Netherlands, or Switzerland Based Remote
Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals. Degreed exists to discover, empower and recognize the next generation of the world’s expertise.
We are looking for an Escalation Engineer who is passionate about solving highly technical, challenging, and time sensitive client needs and issues.
This role will report directly to an Escalation Engineer Manager currently located in the U.S.
Day in the Life
As an Escalation Engineer, you’ll be responsible for the maintenance, configuration, troubleshooting of all types of IAM applications that may use SAML, OAuth 2.0.
Work closely with the Client Experience and Solutions Engineering teams to understand client needs while maintaining a close relationship with the Product and Engineering teams to develop an in depth understanding of the product and architecture.
You will setup, maintain, and manage client and content provider SSO configurations, security certificates, encryption/signing configurations.
You will also assist the client experience and solution engineering teams in setting up FTP accounts, OAuth clients, content integrations and platform configurations.
Possess a deep knowledge of and stay up to date on all product features, configurations, APIs, integrations, jobs, and architecture of the Degreed platform.
Utilize your platform knowledge to investigate, troubleshoot, debug, and solve client’s most challenging and critical technical needs and issues.
Triage and resolve data issues and construct complex reports using SQL queries and stored procedures.
Develop scripts to automate troubleshooting using TSQL, PowerShell or other similar scripting languages.
Join calls with clients and providers to discuss technical solutions and troubleshoot problems with disparate systems using client issue reports, screen shots, log fragments, and screen sharing.
Who You Are
4+ years hands on experience with APIs, webhooks, CSV, JSON, and XML, SQL.
4+ years of experience in supporting client’s most challenging technical needs and issues.
4+ years ideally once a developer that prefers the fast-paced nature of tackling new challenges and problems through investigation, critical thinking, troubleshooting, and debugging.
2+ years of in depth knowledge and hands on experience with SSO technologies such as SAML.
1+ years of familiarity with programming languages, C# and JavaScript or SQL preferred.
You have hands on experience with browser dev tools, tracing tools, and searching and interpreting log files.
Excellent written and verbal skills, particularly in conveying technical concepts in a way that is easy for clients and non-technical people to understand.
Highly personable and empathetic with excellent relationship management and customer service skills.
Solution driven with ability to understand the big picture.
You are enthusiastic about learning new things and taking on new challenges.
Highly organized, detail oriented, and able to work autonomously with minimal direction.
Informed of data privacy standards and procedures and extraordinarily trustworthy and cautious handling client production data.
Experienced working remotely.
APPLY HERE
by twochickswithasidehustle | Jan 31, 2023 | Uncategorized
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we’re off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
Position Description
PAR Technical Support team is looking for a career-driven individual who likes a fast-paced support roll. This is an entry level position with a lot of room for growth and upward mobility. We promote from within, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment, please apply!
Shift:
Saturday-Wednesday 6:00am- 2:30pm EST (OFF Thursday and Friday)
Why We Need You
Provide first level problem solving for Point of Sale hardware and software, including, but not limited to, operational and technical problems
Utilize service management systems gathering and maintaining service incident data
Contribute to the knowledge management system and adhere to and continually review published escalation and work flow procedures based on ISO 9000
Ability to work a variety of shifts, including weekends and holidays, perform to defined standards, carry out special work assignments, and meet all conditions of employment
Work in a team environment participating as a team member, focusing on continuous improvement and total customer satisfaction
Perform customer service administrative task as assigned and understand customer database and processing customer part requests
Decisions are limited and routine for which clearly defined procedures are documented
Must display genuine concern and ownership for customers’ situations
Exercise sound judgement and analytical skills in determining a resolution to problems
Provide and obtain general information which is technical in nature
Work with moderate supervision
Additional contacts are PAR and third-party service management and field engineers
What We’re Looking For
A minimum of one-year Customer Service experience. Helpdesk experience preferred.
Problem solving, communication skills, typing, and basic Windows computer knowledge is required.
Networking experience is desired.
AAS degree in electronics technology, computer science, or its equivalent is a plus.
A+ certification and Microsoft certifications are also a plus
APPLY HERE
