by twochickswithasidehustle | Mar 14, 2023 | Uncategorized
View All 114 Locations
time type
Full time
posted on
Posted 4 Days Ago
job requisition id
R0019732
inHANCE is seeking a qualified individual with a strong technical background to join their customer support team. As a Support Specialist/Analyst you will be responsible for providing technical support via the phone and Webex for our customer CIS software.
This remote role welcomes candidates anywhere in the US and Canada.
What your impact will be:
Respond to support requests regarding software, hardware, or network operation to resolve issues when possible, or escalate tickets
Troubleshoot and resolve product issues reported by clients within the timeframe outlined in service agreements
Interact with clients to provide and process information in response to inquiries, concerns, and requests with products and services.
Log and document all support requests in the CRM
Work closely with Research and development to communicate and facilitate resolution of custom work requests, manage bug fixes and software enhancements
Rollout software upgrades quarterly
Creating Knowledge Base Articles, improve processes when needed and adhere to CS guidelines
What we are looking for:
1-2 years customer service experience in a technical environment desired
Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
Excellent verbal and written communication skills
Outstanding customer service and organizational skills
Exceptional analytical, troubleshooting and problem-solving skills
Positive, results oriented mindset
Ability to multi-task effectively and to consistently meet assigned deadlines
Self-starter with ability to work well independently and in groups
Ability to speak comfortably in front of a group of customers
What we offer:
A competitive compensation package
A casual remote work environment
Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)
Paid Vacation
APPLY HERE
by twochickswithasidehustle | Mar 7, 2023 | Uncategorized
The world has changed. Why hasn’t insurance?
Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.
Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.
So, what’s the role?
We are looking for a Technical Review Specialist with first-party property claims experience to join our growing team! In this role, you can expect to oversee staff and vendor estimate quality by completing estimate reviews based on company guidelines. You will have the opportunity to lend a hand to design and develop reinspection programs alongside reviewing all aspects of claim handling, including complex coverage decisions. Communicating re-inspection results to appropriate parties along with analyzing data will be a crucial part of this role. Additionally, you will have the chance to give professional presentations, provide departmental training, and exhibit your strong knowledge of Florida insurance laws.
A day in the life could include:
Reviewing estimates for accuracy per company guidelines, code requirements and accepted general construction and mitigation practices
Completing QA reviews of peer work: research/consultation, elevating issues to management and/or support teams, and providing appropriate feedback to peers
Serving as a departmental subject matter expert in area of expertise, consulting with peers, researching complex issues, and providing coaching as needed
Overseeing the design, development, and ongoing modification of reinspection programs
Identifying opportunity areas and participating in the improvement of processes and tools
Analyzing data from re-inspections and identifying trends to recommend improvements in performance and/or processes
I’ve got the skills… but do I have the necessary ones?
3+ years of first-party residential property claims adjusting experience
2+ years estimating experience (Xactimate (X1) platform preferred)
Experience working directly for an insurance carrier
Well-rounded understanding of residential construction, roofing, mitigation, remediation and repair techniques
Ability to collaborate with inside and outside council and leadership staff
Comprehensive knowledge of Florida insurance laws and good faith claims handling experience focusing on structures/dwellings
Strong technical acumen (Excel, Snapsheet, Slack, CRM systems)
Customer service ability; you’ve worked closely with others and can see individuals through tough situations
Oh, and don’t worry, we’ve got you covered.
Medical, Dental, Vision, Disability + Life Insurance
Flexible PTO policy
Generous equity package
401K match
Parental Leave
Continuing education + professional development
The excitement of joining a high-growth Insurtech company and seeing your work make an impact!
About Kin
In an industry that hasn’t budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality.
Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.
APPLY HERE
by twochickswithasidehustle | Mar 7, 2023 | Uncategorized
Description
Position at Imagine Learning
Great Purpose. Great People. Great Opportunities.
At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.
We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.
Imagine Your Impact.
You’ll be working with a team of highly skilled and motivated SalesForce professionals to implement and support a major new CRM initiative at Imagine Learning underlying most of our sales and marketing operations. The Education Technology market is large and complex, so we need an innovative and effective solutions to drive the business forward.
Position Type: This is a regular, full-time position.
Compensation: Base pay is anticipated to be between $93,268.00 and $130,000.00 per hour/year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
Location: In this US-based position your location will be remote.
Travel: You can also expect up to 15% travel, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.
Envision Your Experience.
In this role you’ll have the opportunity to:
Translate business requirements into logical, component-based technical implementations using the Salesforce.com toolkit.
Meeting with various business teams to determine CRM needs.
Developing customized solutions within the Salesforce platform when warranted.
Designing, coding, and implementing Salesforce applications.
Testing the stability and functionality of the applications.
Troubleshooting and fixing bugs.
Maintaining the security and integrity of the application software.
Customize User Interface development, including Lightning pages, and Lightning Web Components.
Write and maintain functional test classes.
Develop custom flows adhering to best practices.
Use Salesforce APIs to integrate with other systems used in the organization.
Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development.
Adapting to a dynamic work environment and being creative within a team.
Share Your Expertise.
Experience, education, and qualifications essential for success in this role, include:
8+ years of solid hands-on experience developing on the Salesforce platform including Apex, Visualforce, API (REST/SOAP), workflows, approval processes, triggers, CSS, HTML, JavaScript, web services, SOQL & Data Loader.
Minimum of Platform Developer I certification, other certifications desirable.
Experience integrating Salesforce.com with enterprise-level applications though all available integration channels as well as Salesforce-to-Salesforce integrations.
The ability to understand when a no code or low code solution is preferrable.
Wide experience building SalesForce solutions through configuration.
Strong relational database design/development skills.
Strong analytical, problem solving/decision making skills.
Strong understanding of the Lightning framework.
Knowledge and experience with Development Operations, including code deployment tools and change control.
Previous experience with a SalesForce CPQ environment is preferrable.
Experience working in an Agile Scrum delivery framework.
Excellent oral and written communication skills and the ability to communicate effectively with all levels of the business.
Strong attention to detail.
Experience working with offshore/nearshore development teams desirable.
Ignite Your Career.
Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.
We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.
Imagine Learning provides a comprehensive benefits program to eligible employees, including:
Multiple health, dental, and vision plans, including medical plans with zero employee premiums
401k plan with a company match
Company-paid behavioral health coaching
15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
15 days of accrued annual Paid Time Off (PTO)
Fertility benefits
Paid bonding leave when a new child joins your family
Life and short and long-term disability insurance
Pre-tax savings plans
Paid volunteer hours and annual giving events
A wide variety of professional development programs, including tuition reimbursement
APPLY HERE
by twochickswithasidehustle | Mar 7, 2023 | Uncategorized
Description
Position at Imagine Learning
Great Purpose. Great People. Great Opportunities.
At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.
We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.
Imagine Your Impact.
You’ll be working with a team of highly skilled and motivated SalesForce professionals to implement and support a major new CRM initiative at Imagine Learning underlying most of our sales and marketing operations. The Education Technology market is large and complex, so we need an innovative and effective solutions to drive the business forward. Due to the complexity of our products and services we will rely on your knowledge and expertise in the Configure/Price/Quote environment to develop and support product configuration and pricing models.
Position Type: This is a regular, full-time position.
Compensation: Base pay is anticipated to be between $93,268.00 and $130,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
Location: In this US-based position your location will be remote.
Travel: You can also expect up to 15% travel, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.
Envision Your Experience.
In this role you’ll have the opportunity to:
Maintain and support product building logic including bundling, attributes, options, and categories.
Maintain and support CPQ integration with Salesforce (lightning), NetSuite ERP and other internal systems.
Design, develop, and maintain Salesforce CPQ system solutions involving product bundles, pricing rules, advanced approval workflows, validation rules in support of new requests and ongoing process improvements.
Establish and implement Change Control around system maintenance and configuration for CPQ functionality.
Liaise with multiple business units to ensure correct configuration of products between Salesforce and other platforms and build a process to add/change delete product items and groups across multiple platforms.
Resolving user requests relating to CPQ functionality, including trouble shooting and bug fixes.
Work with the business units to identify ways to further utilize CPQ functionality to improve business outcomes.
Maintaining the security and integrity of the application software.
Adhere to Salesforce best practices, maintain documentation, and write/maintain test classes for all custom development.
Adapting to a dynamic work environment and being creative within a team.
Motivated to learn and grow with the ever-changing needs of the business.
Share Your Expertise.
Experience, education, and qualifications essential for success in this role, include:
3+ years of solid hands-on experience with the Salesforce CPQ platform.
CPQ Specialist Certification highly desirable.
5+ years of Salesforce Administration experience including Administrator Certification.
Experience setting up and maintaining complex product, pricing and approval rules and automations.
Ability to create, maintain and troubleshoot a wide range of SalesForce processes including automations.
Strong analytical, problem solving/decision making skills.
Knowledge and experience with Development Operations, including code deployment tools and change control.
Experience working in an Agile Scrum delivery framework.
Excellent oral and written communication skills and the ability to communicate effectively with all levels of the business.
Strong attention to detail.
Experience working with offshore/nearshore development teams desirable.
Ignite Your Career.
Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.
We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.
Imagine Learning provides a comprehensive benefits program to eligible employees, including:
Multiple health, dental, and vision plans, including medical plans with zero employee premiums
401k plan with a company match
Company-paid behavioral health coaching
15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
15 days of accrued annual Paid Time Off (PTO)
Fertility benefits
Paid bonding leave when a new child joins your family
Life and short and long-term disability insurance
Pre-tax savings plans
Paid volunteer hours and annual giving events
A wide variety of professional development programs, including tuition reimbursement
APPLY HERE
by twochickswithasidehustle | Mar 7, 2023 | Uncategorized
Description
Position at Imagine Learning
This is not a sales position
Great Purpose. Great People. Great Opportunities.
At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.
We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.
Imagine Your Impact.
The Customer Success Manager, Instructional Services (CSM, IS) works with mentors and program personnel toward improving student outcomes, increasing engagements (mentor and student), and alerting key internal personnel as issues arise. The CSM, IS proactively develops and maintains strong relationships with customer mentors. The role partners closely with Customer Success Managers on escalated issues and general questions through the life cycle of the program as raised by school mentors.
Position Type: This is a regular, full-time position.
Compensation: Base pay is approximately $$47,600.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
Location: In this US-based position your location will be remote.
Travel: You can also expect up to 10-20% travel, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.
Envision Your Experience.
In this role you’ll have the opportunity to:
Proactively reach out to client personnel regarding customer engagement with the program.
Work closely with Instructional Services registrar, teachers, company coaches, Customer Success Managers, and client personnel (mentors, administrators, coordinators), from onboarding and start-up support through program health discussion and general check-ins.
Reach out to students directly in coordination with the school to assist with improving student outcomes.
Assist with kick off calls; outlining processes and procedures, expectations, and involve other team members as needed.
Attend key events with CSMs, CSM Director or Sales team.
Communicate effectively with team, customers, and internal stakeholders.
Provide occasional one-on-one training to customer personnel.
Contribute in any other ways that are appropriate, yet unforeseeable.
Other duties as required.
Share Your Expertise.
Experience, education, and qualifications essential for success in this role, include:
Bachelor’s degree in education and 1-3 years of previous years of experience in customer success, sales, and/or implementation experience in an educational technology company; or an acceptable combination of education and experience.
Experience coaching, leading, or training adults.
Experience with account management in the SaaS industry or experience as a school administrator.
Knowledge of math, literacy, bilingual and dual language curriculum, and research.
Passion for K-12 public education and is self-motivated and driven.
Ability to establish priorities, maintain schedules, manage time effectively, and problem solve.
Ability to build strong relationships with teachers, administrators, and district administrators (CXO).
Strong presentation and facilitation expertise and excellent written and oral communication skills.
Ability and willingness to travel when needed.
Experience utilizing a CRM (i.e., NetSuite, ChurnZero, or Salesforce) preferred.
Superb computer skills, particularly Outlook, MS Word, PowerPoint, and Excel.
Ignite Your Career.
Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.
We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.
Imagine Learning provides a comprehensive benefits program to eligible employees, including:
Multiple health, dental, and vision plans, including medical plans with zero employee premiums
401k plan with a company match
Company-paid behavioral health coaching
15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
15 days of accrued annual Paid Time Off (PTO)
Fertility benefits
Paid bonding leave when a new child joins your family
Life and short and long-term disability insurance
Pre-tax savings plans
Paid volunteer hours and annual giving events
A wide variety of professional development programs, including tuition reimbursement
APPLY HERE
