by Ronald Barron | Dec 5, 2023 | Uncategorized
Job Description
Global Voice of the Customer Manager
at Crunchyroll, LLC
Remote
About Crunchyroll
WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
As Global Voice of the Customer Manager, you will build a Voice of the Customer program that champions the customer’s perspective across all regions and all lines business.
You will lead a team of VOC specialists collecting and analyzing customer feedback and will work with cross-functional teams to ensure that customer feedback is integrated into decision-making processes.
As the Global VOC Manager you will report to the Senior Manager, Analytics & VOC.
Responsibilities:
- Program Development:
- Construct and advance a global VOC program that enhances Crunchyroll’s business across diverse regions.
- Develop strategies for gathering insights from varied sources, including customer service, social media, and anime community channels.
- Analysis and Communication:
- Analyze customer feedback to discern trends, patterns, and insights, communicate these findings to all team levels.
- Collaborate with Product and Engineering teams to integrate valuable customer feedback into content, marketing, and product development decisions.
- Customer Journey Mapping:
- Lead programs to map customer journeys, identifying pain points, bottlenecks, and areas for enhancement.
- Create regular reports for senior leadership, spotlighting important VOC discoveries.
- Advocacy and Education:
- Advocate for a customer-centric culture, educating team members on the significance of VOC, metrics, drivers, and overall customer experience.
- Participate in promoting the use of Voice of the Customer and insight management tools and trends.
A day in the life of our Global Voice of the Customer Manager:
- Build a global Voice of the Customer program that adds value to all regions and all lines of Crunchyroll’s business.
- Develop and oversee strategies to collect insights from a diverse range of sources including customer service, social media, and other anime community channels.
- Analyze feedback to identify trends, patterns, and insights. Communicate these in a way that engages all levels of team member.
- Collaborate with Product and Engineering teams to integrate meaningful customer feedback. The output of VOC should help inform future content, marketing & product development decisions.
- Lead efforts to map customer journeys and identify pain points, bottlenecks, and areas for improvement.
- Create regular reports to senior leadership highlighting findings.
- Educate others on the importance of VOC, metrics, drivers, and customer experience and generally advocate for a customer-centric culture across the organization.
- Monitor Voice of the Customer and insight management tools and trends and make recommendations for their adoption.
About You:
- 8+ years of experience in the customer analytics and Voice of the Customer space.
- Experience leading and scaling a VOC program.
- Experience working with internal and external customer insight sources, social media and community platforms such as Reddit and Discord.
- Experience working globally with regional team members in EMEA, LATAM and APAC.
- Experience using data to tell the story and an ability to create engaging narratives and convert partners (Product, Engineering, Marketing) into customer advocates.
APPLY HERE
by Ronald Barron | Dec 5, 2023 | Uncategorized
Job Description
Web Content Designer (Part-time Remote)
Remote Job
Web Content Designer (Part-time Remote)
We are seeking a Web Content Designer for our client, a state of OR entity. In this role, you will be meeting with OYA team members to develop realistic ideas for redesigning their internet and intranet site pages.
This contract position is 6 months contract to start with funding approved till 6/28/2024. Further extensions are likely, 10-20 hours per week role. This position is a remote role in the US.
This is a W2 employee of Stage 4 Solutions. Health benefits and 401K offered.
Responsibilities:
- Mocking up pages and providing guidance about what is possible to achieve the goals of content.
- Designing new and redesigning and editing existing site pages.
- Maintaining our very organized data/content libraries in Sharepoint and posting updated documents.
- Assist with OYA’s annual web content review and updating project.
- Working with team members and communications staff to write and edit content for new and existing pages.
- Potentially providing basic Sharepoint training to limited numbers of staff.
Requirement:
- 7+ years of experience in designing and developing content for websites that includes, but is not limited to the development of graphics, icons, and other visual content.
- Experience in daily content publishing and writing for multiple audiences; proficiency in the use of content management software, such as Microsoft SharePoint.
- Experience with SharePoint web design.
APPLY HERE
by Ronald Barron | Dec 5, 2023 | Uncategorized
Job Description
Motion Designer
- United States – Remote OK
- Full-Time
- Creative and Design
- $60k – $85k
*Company located in Utah – Employees can work in the office or remotely in most locations in the US, except SC and NY. This is a full-time opportunity, not a contract opportunity.
What we are actually looking for: Let’s get right down to it Your passion for translating creative strategy into visually compelling deliverables is what makes you an exceptional fit as our new Motion Designer. Your preference for steady and well-defined work will be met in this role as you execute client projects on time, every time. Why would you be so excited to be our newest impactful hire at a successful agency? Because Disruptive is an industry leading performance marketing agency that does meaningful work and drives real value for clients. We prioritize working with purpose-driven brands and all-around good people.
And, because you probably want more details, you can dive into those below, even though you already know if you are the right person or not from these first few paragraphs 😉
The Role: Motion Designer is a key member of the Creative Team, who will make an impact by retaining & growing clients by creating high-quality visual deliverables that build upon a client’s brand and drive results. You’ll play an integral role on our collaborative team, seamlessly communicating with internal teams to elevate our clients’ creative direction. You enjoy professional, stable, and collaborative relationships with members of your team, as they can count on you. Join us at Disruptive Advertising as our Motion Designer, where your disciplined work ethic will shine as you drive client results through exceptional visual deliverables.
As the Motion Designer, you will:
- Execute creative strategy (visual strategy) Translate client strategy into high-quality visual deliverables (accurately, within scope, and on-time).
- Build brand consistency throughout all work produced. Maintains internal files to maintain client’s brand libraries.
- Manage a book of clients and turns their quarterly creative strategy into visual deliverables.
- Art Direction: Providing art direction for requested assets based upcoming campaign needs.
- Build trust with clients and account managers. Is responsive and collaborates well. Communicate their learnings and recommendations to the AM. Communicates with Account Managers, fulfillment specialists & clients to collaborate on strategy & creative direction.
- Stay up on latest creative practices, trends, & programs. Designs and strategies can compete in today’s digital landscape (history, culture, pop culture).
What you need to be the Motion Designer:
- Hands-on experience as a creative (motion designer)
- Experience in Adobe Creative Cloud, including After Effects, Photoshop, and XD
- Project Management experience
- Ability to design high quality work, maintain brand consistency, translate strategy & direction into designs, all while bringing new ideas to the table
APPLY HERE
by Ronald Barron | Dec 5, 2023 | Uncategorized
Job Description
Title: Software Engineer, Developer Ecosystem
Location: Remote – US
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
Recent awards we’ve won include:
Glassdoor’s Highest-Rated Tech Companies for Culture and Values 2023
Great Place To Work Certified 2023
Best Place to Work by Built In 2023
Financial Times The Americas’ Fastest Growing Companies 2023
Deloitte Fast 500 Companies
We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.
About the role:
The Developer Ecosystem team is responsible for maintaining and enhancing Samsara’s public API, webhooks, data connectors and app marketplace. In this role, you will help scale our systems and help raise the bar of our engineering team.
The public API serves more than 200 million requests a day and is a key component of the Samsara Platform. Our customers’ operations depend on our API being up and responding quickly.
As a Software Engineer, you will design and implement some of the most critical aspects of our platform. You’ll drive the evolution of our systems to support our tremendous growth. You’ll make our systems even more efficient, fault tolerant, resilient, and performant. You will help define the architecture and implementation of increasingly complex features and services as we expand the capability of our platform.
You should apply if:
- You want to impact the industries that run our world: The software, firmware, and hardware you build will result in real-world impact helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- You want to build for scale: With over 2.3 million IoT devices deployed to our global customers, you will work on a range of new and mature technologies driving scalable innovation for customers across industries driving the world’s physical operations.
- You are a life-long learner: We have ambitious goals. Every Samsarian has a growth mindset as we work with a wide range of technologies, challenges, and customers that push us to learn on the go.
- You believe customers are more than a number: Samsara engineers enjoy a rare closeness to the end user and you will have the opportunity to participate in customer interviews, collaborate with customer success and product managers, and use metrics to ensure our work is translating into better customer outcomes.
- You are a team player: Working on our Samsara Engineering teams requires a mix of independent effort and collaboration. Motivated by our mission, we’re all racing toward our connected operations vision, and we intend to win together.
Click here to learn about what we value at Samsara.In this role, you will:
- Architect, design, and develop systems for powering the core of Samsara’s public API and data connectors
- Build full-stack features that drive the growth of our app marketplace
- Develop plans and execute on the technical roadmap for solving performance and scalability challenges associated with high growth
- Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices
We use Golang for our backend, Typescript and React for our web client, GraphQL to fetch data from our backend, and React Native for our mobile app. Direct experience with these technologies is not required.
Minimum requirements for this role:
- Strong programming/coding fundamentals
- Experience designing and architecting large, high-scale systems
- A focus on and desire to mentor fellow engineers
- An ability to estimate, communicate, and deliver upon project milestones with your team
- A Bachelors or higher in Computer Science or related discipline
An ideal candidate also has:
- Contributed heavily to driving significant value to their customers
- Enjoys understanding users and what would make their day to day processes easier
- Loves shipping high-quality features that are immediately used by our customers
- Seeks to iterate on new products based on customer feedback
- Experience building public-facing APIs
APPLY HERE
by Ronald Barron | Dec 5, 2023 | Uncategorized
Job Description
Senior Director of Data Science
Remote
United States
Product
Full time
Description
We are looking for an experienced, entrepreneurial, hands-on data scientist who has the ability to bootstrap a world-class data analysis and machine learning practice at TrustEngine. This person will work with our engineering and product teams to build the data infrastructure and data analyses we will use to produce insights and predictive machine learning that powers the industry’s only Borrower Intelligence Platform.
The ideal candidate would design and implement ad hoc and automated analysis pipelines, design and deliver appropriate data summaries to a broad range of stakeholders including C-level executives inside and outside the company. This role should bring a data-first mindset to the broader organization, consistently being a do-er getting their hands dirty. This individual will distill unique insights that add value to stakeholders
As the company and discipline scale, this role will eventually become the leader of a growing data science team – attracting data science talent to the organization through contributions of culture to the company and thought leadership to the broader data science community.
We work fast and agile, so flexibility and incrementality is a key mindset for this role. Move fast, be imperfect, but be honest about the imperfection as we get better. The ultimate objective is to help borrowers understand how to achieve their own financial freedom, choosing the best borrowing options for them, while giving lenders the information on how to offer the best value to borrowers. Giving data-first education and advice to both sides of the lending relationship is our goal.
Duties/Responsibilities:
- Create an enterprise-grade data analysis pipeline suitable for production-level insights and machine learning applications, as well as data science research
- Create production insights to power customer advice and evolve our capabilities to produce predictive decisions
- Evaluate new data sources to be used to improve insights and predictions
- Define requirements for product and engineering to build out insights-focused feature sets in the product
- Transform raw data into digestible insights used for decision making, research and communication
- Present complex analyses as short, compelling, and easy to understand stories to share with the broader company and external customers, inspiring confidence and positioning TrustEngine as a valuable partner
- Teach data science / statistical data analysis concepts to the broader team
Requirements
- A degree in Math, Statistics, Computer Science, Engineering or other quantitative discipline
- Extremely strong analytical and problem-solving skills
- Proven ability to communicate complex technical work to a non-technical audience
- A strong passion for and extensive experience in conducting empirical research and answering hard questions with data
- Self-directed, able to align with business priorities and define pathways to success – both pragmatically and aspirationally
- An attitude that focuses on global success of the team, company and collaborators inside and outside immediate org
- Experience with large-scale data analytics tools and platforms such as Apache Hive and Snowflake
- Experience with relational databases, proficient at SQL
- Experience in Pandas, R, SAS or other tools appropriate for large scale data preparation and analysis
- Experience with data mining, machine learning, statistical modeling tools and underlying algorithms
- Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
- Excellent time management skills with a proven ability to meet deadlines.
- Proficient with Google Workspace, Microsoft Office Suite or related software.
APPLY HERE
