by Ronald Barron | Dec 14, 2023 | Uncategorized
Job Description
Manager, Program Delivery in United States
Manager, Program Delivery
at GitLab
Remote, North America
The GitLab DevSecOps platform (https://about.gitlab.com/solutions/devops-platform/) empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies (https://about.gitlab.com/company/culture/all-remote/guide/) with 2,000+ team members and values (https://handbook.gitlab.com/handbook/values/) that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab (https://vimeo.com/778157354) .
As the Manager of the Professional Services Manager of Program Delivery, you will maintain and clearly define GitLab Professional Services standards throughout the process of completing/implementing each customer’s project. You will supervise and oversee the work of all project management office team members.
What you’ll do
- Project Planning and Execution : Ensure that Program Delivery team members develop and execute comprehensive project plans, ensuring that projects are completed on time, within scope, and on budget
- Stakeholder Communication : Maintain effective communication with customers, internal teams, and other relevant stakeholders, keeping them informed about project progress and addressing concerns
- Risk Management : Identify potential risks and issues, develop mitigation strategies, and ensure that projects are executed with minimal disruption
- Quality Assurance : Monitor and maintain the quality of service delivery, ensuring that it meets or exceeds customer expectations and adheres to GitLab standards
- Change Management : Facilitate change management processes to ensure smooth transitions when implementing new services or making significant changes to existing ones
- Performance Measurement : Establish key performance indicators (KPIs) and metrics to assess the success and impact of service programs.
- Client Relationship Management : Build and maintain strong relationships with clients, understanding their needs and providing solutions to meet those needs
- Budget Management : Analyze financial data, including project budgets, risks, and resource allocation to ensure effectiveness throughout the project lifecycle. Provide financial reports and budget outlines to PS Management.
- Continuous Improvement : Identify opportunities for process improvement and implement best practices to enhance service delivery and efficiency. Create new and improve existing project management office policies and processes.
- Documentation and Reporting : Maintain detailed project documentation and prepare regular progress reports for both internal and external stakeholders.
- Compliance and Governance : Ensure that projects and services adhere to industry regulations, legal requirements, and GitLab policies. Customer projects must be accurately documented from customer project creation to development, and execution as well as the project’s scope, budget, and business objectives.
- Client Satisfaction : Continuously evaluate projects to ensure they are meeting the customer success criteria, budgets, and deadlines. Prioritize and measure client satisfaction, addressing concerns and feedback to enhance the quality of service.
- Knowledge Transfer : Ensure that knowledge and expertise gained during service delivery are transferred to the organization for ongoing improvement and growth.
- Collaboration: Collaborate with other department leaders to define, prioritize, and execute successfully on customer projects
What you’ll bring
- Strong People Manager:
- Trust: Build trust among your team members. Reliable, consistent, honest, and transparent in your interactions.
- Good Communication: Clear, open, and effective communicator who conveys expectations, provides feedback, and actively listens to their team.
- Ability to Motivate: Inspire and motivate team members and understand what drives each individual.
- Patience: Handle different personalities, conflicts, and challenges while remaining calm and handling situations thoughtfully.
- Giving Credit Where Due: Recognize and acknowledge the efforts and achievements of your team members; fostering a positive and supportive work environment.
- Problem-Solving Skills: Able to analyze situations, identify issues, and implement effective solutions.
- Accountability: Hold yourself and your team accountable for their actions and responsibilities, while promoting a culture of responsibility and reliability.
- Adaptability: Flexible and adaptable to changing circumstances, strategies, and approaches.
- Model the GitLab Values: Maintaining high ethical standards and aligning decisions with the CREDIT values
- Project Management: Expertise in efficiently planning, organizing, and executing projects within scope, budget, and on time
- Stakeholder Communication: Strong communication skills for engaging with clients, team members, and other stakeholders effectively
- Risk Management: Adeptness in identifying, assessing, and mitigating risks to ensure project success
- Strategic Thinking: Capable of aligning project goals with broader organizational objectives
- Change Management: Proficiency in managing change and ensuring smooth transitions during project implementation
- Client Relationship Management: Building and maintaining strong client relationships and delivering exceptional customer service
- Documentation and Reporting: Keeping accurate records and preparing comprehensive reports for stakeholders
- Adaptability: Being flexible and adaptable to evolving project requirements and unforeseen challenges
APPLY HERE
by Ronald Barron | Dec 14, 2023 | Uncategorized
Job Description
Manager, Customer Experience Analytics
At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.
Ready to #LiveCrypto? Who you are:
- You’ve got positive energy. You’re optimistic about the future and determined to get there.
- You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
- You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
- You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
- You have a can do attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
- You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our mission. Our team is dedicated to eliminating customer challenges, empowering our global user base via self-service and automation, and optimizing customer support interactions to build an effortless experience. As an Analytics Manager on our team, you will help drive business impact through data. You’ll have the opportunity to transform data into valuable business insights and help shape our strategy to deliver maximum impact to our customers, while also heavily influencing strategy, planning, and execution.
What you’ll be doing (ie. job duties):
- Hire and develop a top tier analytics team
- Improve customer experiences by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights
- Collaborate with stakeholders to manage a long-term analytic roadmap that balances the tactical and strategic needs of the business
- Develop a strong prioritization framework to ensure team is focused on highest-value initiatives
- Drive the vision, building, and adoption of self-service analytic capabilities; develop these capabilities at scale
- Understand data resources and know when, how, and which best to use for each project
- Ability to frame and break down complex business problems into key components and recommend practical solutions
- Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements
- Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
- Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data
What we look for in you (ie. job requirements):
- 8+ years of relevant analytics experience
- 2+ years of experience managing a technical data team supporting a large organization
- Expertise in SQL and data modeling, Python experience a plus
- Highly proficient using at least one data visualization product (Looker, Tableau, QuickSight, etc.)
- Excellent written and verbal communication skills, including experience meeting with and communicating information to senior leadership
- Highly collaborative, with an ability to secure inputs from many cross-functional partner teams
- Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs
Nice to haves:
- Report automation experience (e.g. using Python, R)
- Experience with descriptive and inferential statistics
- Experience with customer support metrics/data
APPLY HERE
by Ronald Barron | Dec 14, 2023 | Uncategorized
Job Description
PPC Campaign Manager – National Brands
United States Virtual Req #39727
Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.
Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.
Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application on Gannett Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid.
To connect with us, visit www.gannett.com
The PPC Campaign Managerwill serve as primary digital campaign execution lead for our clients and will own campaign results. The incumbent will collaborate with sales staff and advise on how best to leverage current and emerging marketing solutions to meet their business objectives.
Individuals in this role will possess strong product expertise in digital marketing solutions (specifically PPC, Social and Digital Display platforms) and will collaborate with sales to deliver results to meet our clients’ business needs and maximize their return on investment. This role must understand client objectives and marketing programs to devise appropriate strategies and campaign implementation plans. They will be responsible for the ongoing management of the marketing plans, including full accountability for post-sale campaign execution in collaboration with backend support resources, including but not limited to various digital solutions and ad operations teams, focused on delivering to client objectives.
Key success measures for this role will be client satisfaction and account retention.
Position Requirements:
Ability to effectively manage day-to-day campaign performance, assess campaign trends, facilitate client advertising performance discussions, and identify creative new advertising techniques to further our clients’ marketing needs.
Position Responsibilities:
- Build rapport with internal and external client representatives, including digital and marketing staff members, through routine and scheduled interactions
- Develop and advise on marketing strategies by understanding client expectations, assessing feasibility and identifying marketing and advertising opportunities for our clients
- Proactively manage relationships with key internal and external vendors to ensure deliverables meet agreed upon specifications, deadlines, and standards
- Monitor, evaluate, and leverage standard processes and resources to manage campaign performance and determine improvement opportunities
- Troubleshoot and resolve performance issues using best practices and support resources while creating new, innovative solutions to meet the changing needs of our clients
- Drive campaign ROI and leverage client relationships to assist the sales team in growing accounts;
- Manage client expectations, communication, and performance metrics
- Incorporate constantly evolving technologies and processes into the client solution delivery process
Key Skills:
- Ability to quickly master business process, marketing and technology concepts
- Demonstrated expertise in customer relationship management
- Mastery of key technologies and systems to manage marketing campaigns
- Knowledge of ad management, billing and workflow management and analytics platforms
- Strong verbal and written communication skills
- Ability to develop account specific value story through by leveraging insights across all platforms into a cohesive campaign performance report
- Ability to effectively present findings to client to drive satisfaction and client revenue and account retention
- Strong technical and analytical skills to assess and routinely lead improve marketing campaigns over their lifecycle
- Excellent listening skills
Key Competencies:
Customer Focus
- Demonstrate dedication to meeting client expectations and requirements
Collaboration
- Ability to collaborate with sales team, client strategy, digital marketing & optimization, fulfillment and other additional sales support, etc.
Organization
- Able to manage time and prioritize multiple tasks in a fast-paced environment
- Organize tasks, deliverables and meet commitments on time
- Analytical Thinking
- Capable of interpreting data and making actionable recommendations to improve performance
Business Process and Technology Acumen
- Capable of quickly mastering business processes
- Ability to master technology solutions
Conflict Management
- Good at focused listening
- Can find common ground and explains differing viewpoints comprehensively
About You:
- 3+ years hands-on experience managing online/digital advertising campaigns
- 3+ years of client service/account management experience
APPLY HERE
by Ronald Barron | Dec 14, 2023 | Uncategorized
Job Description
Title: Senior Product Designer I, Accounting Integrations
Location: Remote – USA
About you
You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Senior Product Designer at HubSpot:
- You’ll have a seat at the table from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
- You’ll co-own a significant part of the product with your partners and you’ll all have the autonomy you need to drive its strategy and vision.
- You’ll never have to guess about how to get promoted. We support you with clear expectations and career paths.
- You’ll be able to work where and how you work best: at home, the office, or any mix of both.
About your opportunity
Commerce and Payments, one of our newest offerings, is growing quickly with a diverse, global customer base that’s scaling even faster. We are looking for experienced designers to create the tools that help our customers get paid through any channel, unlock new streams of revenue, and grow their business by combining commerce with the power of our CRM. Explore our payments product to learn more about this critical area.
Here’s a clear view of what success looks like
- Co-create a shared strategy, vision, and cohesive roadmap for the future of this product area in partnership with product management and engineering peers
- Drive alignment, set goals, and drive understanding and motivation with your partners and team
- Understand your customer to build compelling journey scenarios, information architecture, interaction flows, and visual designs
- Work autonomously and with customer experience in mind, using our Canvas design system for a fast, efficient process with fewer handoffs
- Collaborate closely with researchers and content designers to create, refine, and iterate on new and existing experiences
- Mentor other designers as you play an active role in growing HubSpot’s UX team and culture
You’ll love this role if you
- Put customers at the center of everything they do
- Demonstrate experience in delivering successful, intuitive products
- Thrive when collaborating on strategy and vision with partners, leaders, and teams
- Can balance scope, speed, and quality to reach outcomes
- Understand how your projects align with and advance a company-wide strategy
- Can own the end-to-end design process, from leading discovery to producing high-fidelity screens to partnering with engineers to get the details right
- Share our HEART values and practice growth mindset
APPLY HERE
by Ronald Barron | Dec 14, 2023 | Uncategorized
Job Description
Marketing Graphic Designer II – (Remote – US)
Remote
Chicago, Illinois, United States
Marketing and Communications
Full time
Description
Mediavine is seeking an experienced Marketing Graphic Designer to join the Marketing & Communications team.
About Mediavine
Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.
Mission & Culture
We help content creators build sustainable businesses. From educational tools and cutting-edge plugins to ad technology that maximizes earnings without slowing down your site, our motivation is ensuring your brand and business grow in every respect.
We are striving to build an inclusive and diverse team of highly talented individuals that reflects the industries we serve and the world we live in. We are committed to creating a culture where everyone feels welcomed. We are looking for individuals that will challenge us to continuously evolve and make Mediavine the employer of choice for people of all backgrounds. We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position.
Diversity and inclusion aren’t platitudes to us; we take them seriously. Have a look at our team and read through our blog posts to learn more about our values and to discover if Mediavine is the place for you!
Position Title & Overview:
The Mediavine Marketing & Communications (MarComm) team is currently looking to fill the open position of Marketing Graphic Designer. This is a multifaceted role for a multi-talented designer. Specifically, we’re looking for a digital design whiz who thinks about product branding in their sleep and sketches logos for fun over breakfast. If landing page layout is your jam and email open rates keep you up at night, we may be a match made in heaven.
The MarComm team is responsible for branding and promoting Mediavine’s many product offerings, from full service ad management to WordPress plugins. We’re also responsible for producing collateral for every other Mediavine department, from the Sales team’s pitch deck to a perks one-sheeter for People Ops. In addition, MarComm produces all of Mediavine’s educational content (including blog posts, Facebook Lives, videos, emails, social media and a podcast), as well as all events, both in person and digital.
The Marketing Graphic Designer reports to the Manager of Digital Design and will collaborate directly with the team of designers to ensure all finalized collateral adheres to Mediavine’s brand guidelines.
Essential Responsibilities:
- Contribute to the Marketing and Communications design efforts for the Mediavine brand, ensuring the brand look, feel and tone are authentic and consistent
- Create digital and print marketing materials, including logos, branding projects, newsletters, social media campaigns, blog posts, event collateral, pitch decks, and merchandise
- Collaborate with other pods within the MarComm team such as MarComm Ops to identify needs for design projects to be completed
- Partner with internal stakeholders across the business to ensure designs are consistent
- Innovate and conceptualize design projects to push the brand creatively and exceed stakeholders’ expectations
- Offer input on creative meetings, collaboratively brainstorm ideas and implement feedback from leadership
- Required travel on an as needed basis, for our annual All Hands Retreat, Team Retreat/Meetings and/or industry events/conferences (approx. 15%)
Requirements
Location
- Must currently live in the United States
You Have:
- Bachelor of Fine Arts Degree in Graphic Design or equivalent preferred
- 3+ years of professional graphic design experience preferably in an in-house or agency setting
- 3+ years of experience in marketing & communications
- 1+ years of in house experience
- Strong skills in digital design, print design, typography, branding, color theory, and graphic design for landing pages
- Experience with UI/UX, WordPress, and landing page best practices
- Working knowledge of social media and experience with YouTube
- Experience with web page layouts
- Proficiency in design for social media channels (LinkedIn, Instagram, Twitter, YouTube, TikTok, Facebook)
- Strong written and verbal communication skills with experience sharing ideas and presenting designs to any stakeholder (audience) at any level
- Ability to translate concepts from stakeholders to finished designs
- An open and willing attitude toward receiving feedback, as well as the ability to make feedback actionable
- An impressive portfolio that showcases strong design fundamentals, familiarity with design systems, and projects ranging from brand development to landing pages to full marketing campaign deliverables
- Ability to be a strategic thinker who brainstorms proactively and considers themselves to be a natural problem solver
- Ability to work independently, meet tight deadlines, and seek out ways to contribute as a highly motivated self-starter
- Ability to travel up to approximately 15%
Nice to Have:
- Proficiency in Adobe After Effects, Premiere Pro, Premiere Rush, Lightroom, Express, and Animate
- Animation, motion graphics, video editing, photography or illustration skills
- Experience with content marketing
- Experience with blogging, vlogging or content creation
APPLY HERE
