by Ronald Barron | Jan 11, 2024 | Uncategorized
Job Description
Title: Global Digital Leader – Digital Solutions, Program Management BL
Location: TX-Dallas
**Company Description**
**Work with Us. Change the World.**
At AECOM, we’re delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world’s trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We’re one global team driven by our common purpose to deliver a better world. Join us.
Key Responsibilities:
- Works with Program Managers, Global Business line Team, Global Digital Solutions Team, Global Capabilities and IT to design innovative business intelligence tools and information management systems for major programs.
- Provides leadership and technical consulting for the design, implementation and support of fit-for-purpose information systems and new software applications and enhancements for program performance management.
- Coordinates development of systems to consolidate and report performance data for informed decision support, trend analysis and coordinated execution of multiple related projects.
- Conveys thought leadership and industry expertise in digital solutions to Program Managers and clients.
- Coordinates detailed analysis, proven technologies and insight from program experience to integrate systems, reduce overall complexity and improve efficiency and sustainability.
- Provides expertise in conducting and gathering functional requirements and translating these into technical solutions.
- Works closely with Program Management teams to ensure successful system delivery by meeting program needs on budget and schedule.
- Maintains clear lines of communication with program team and client to ensure project deliverables meet defined quality standards.
- Provides technical input and support to Business Development teams as required
- Set and report against effective objectives and key results
- Define and communicate preferred platforms, frameworks and cornerstone applications for each technical practice in the business line
- Provide direction to the global capabilities team on the business line needs for global enterprise software agreements.
- Identify digital talent from across the business line globally and connect them
- Share best practices, scripts, libraries etc
- Map out the new digital capabilities the business line should adopt
- Develop business cases to justify investment in new digital capabilities. Conduct Build/ Buy/ Partner analysis.
- Prepare change management plans and communication materials to support region adoption teams. Track and communication adoption monthly.
- Support global bids for top global business line pursuits
- Present digital visions, concepts and offers to key clients
- Prepare educational materials for internal teams and clients
- Showcase proof points and case studies.
- Celebrate success
Attributes/skills:
- Self-starter with the ability to work as a positive, energized and adaptable global team member
- Flexible with work times to align with colleagues in different time zones
- Highly developed written and oral communication skills, including the ability to present ideas and influence senior leaders.
- Extremely strong relationship building skills.
- Demonstrated ability to champion and drive ideas/programs/solutions
- Excellent organizational and time management skills, able to work under pressure and prioritize effectively
- Able to demonstrate passion, energy and drive, especially in the face of resistance.
Qualifications
Minimum Requirements:
- BA/BS plus at least 15 years of relevant experience in digital solution delivery or demonstrated equivalency of experience and/or education, including at least 6 years of leadership experience.
- Demonstrated experience growing a digital business (or business line)
- Demonstrated collaborative influencing skills
- Demonstrated innovation delivery
- Exceptional interpersonal and stakeholder management skill.
- Knowledge of financial reporting (return on investment)
- Experience managing research and development
- Experience working in international teams
- Experienced presenting to clients
Preferred Qualifications
- Degree in Engineering or Information Management
- MBA or other business degree (desirable)
APPLY HERE
by Ronald Barron | Jan 11, 2024 | Uncategorized
Job Description
Title: Senior Product Designer
Location: Remote
Who we are:
- Sustain.Life is a high-energy, early-stage, VC-backed Climate Tech start-up. We focus on providing ESG solutions to our customers to support their ambitions in addressing the most challenging questions of our time. Our sustainability platform specializes in B2B solutions for corporate sustainability efforts, offering innovative technology solutions and industry experience to support business targets, personal goals and a vision of a sustainable future for everybody on the planet.
- We are on a mission to create best-in-class software that changes the world, and we are looking for like-minded individuals to join us and help us grow. We are building a team that will help our users launch sustainability programs, benchmark their ESG performance, measure carbon emissions, set meaningful goals, execute reduction strategies, and ultimately share their progress with key stakeholders.
- We are a Certified B Corporation which is a private certification of for-profit companies that have met high standards of social and environmental performance, accountability, and transparency, and we were Pitch Finalists in the 2022 SXSW Social and Culture category.
- We are a fully remote workforce collaborating across US, UK, Ireland and a growing list of other countries. We have an incredible team of world-class experts, designers and technologists developing our platform, and at Sustain.Life, we take our mission seriously. In 2022, our entire carbon footprint was 522.78 tCO2e, which we offset through high-quality verified projects.
Job Description:
We’re looking for an optimistic and talented designer to join our team. This role will create and drive our design strategy, helping us guide businesses through operating more sustainably in an intuitive new product that drives mindset shifts of business owners to a more sustainable future. The role reports to the VP, Head of Design.
The ideal candidate will draw upon creativity, problem-solving skills, and an entrepreneurial spirit with a strong sense of ownership, urgency, and drive.
As a Senior Designer, your core responsibilities will include:
- Working with our product, design, and sustainability teams to uncover insights
- Convert insights into clearly framed problem statements
- Create and model systems: data, navigation, interactions
- Evolve and apply our design system into interfaces
- Ideate multiple perspectives into mockups & prototypes utilizing best in class tools, methods, and processes
- Collaborate with partner-stakeholders (product managers, engineers, sales, sustainability, other designers), shaping design’s focus on both design quality and the people whom we serve
- Drive usability, accessibility, responsiveness, and other properties through design execution
- Develop tools and processes for designers and engineers to engage with the design system
- Support our goal to be a global thought expert in corporate and community sustainability
- Support our company’s goals of measuring and reducing our carbon emissions, as well as other important environmental metrics like water use and waste
Who you are:
- You have a bachelor’s degree, or equivalent
- You have experience working on a diverse set of complex, data intensive, digital products & services
- Demonstrate a well-rounded set of digital design skills with primary emphasis on system & interaction design and information architecture with secondary abilities in graphic/visual design and research
- Enthusiastic about design systems and supporting designers and non-designers alike in using one
- Demonstrate ability to balance specific product needs into more broadly applicable components and patterns for multiple products
- You are an advocate for design process and methods, and have experience teaching non-designers how they can make use of them and gain value from their practice for themselves
- Responsive to direction and comfortable working with multiple people from different disciplines to achieve an outcome
- You are strategic and outcome oriented and present your work based on a critical eye to the business
- You are not only proficient in relevant tools of the trade but explore tools & tooling to always be ready to switch to the next outstanding tool
- You have demonstrated skills with modern web development platforms and tools
- You use your communications and interpersonal skills to influence collaborators, as well as to clearly communicate requirements, requests, and responses
- Ability to work asynchronously across distributed time zones and travel quarterly
Bonus – experience we’d love to see:
- Startup experience. You’ve helped build new businesses from the ground up.
- A passion for sustainability you care about climate change and want to be part of the solution.
- Comfortable working in code and partnering with Engineers in implementation.
APPLY HERE
by Ronald Barron | Jan 11, 2024 | Uncategorized
Job Description
Lead UX Designer
at Cast & Crew
Remote – USA
At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands – Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew
About Cast & Crew
We grew from a modest small business in 1976 to be the premiere provider of entertainment technology and solutions, staying true to our mission of modernizing content production and leading the digital transformation within the industry. Our cloud-based solutions and industry expertise help streamline the entire production lifecycle and have revolutionized how content is made. We now have a global workforce across a host of storied brands, spanning all areas of produced and live entertainment, from film, television, streaming, to advertising, live events, and short-form.
Cast & Crew is seeking an experienced Lead UX Designer to join our dynamic team. In this role, you’ll be working alongside product managers and our Director of UX to implement new design systems and functionality for our Advertising Talent product. You’ll be the sole designer of on our nimble Product team, which includes six product managers, an innovation leader, a Director of Product, a Director of UX, and our Head of Product.
As Lead UX Designer, you will be simplifying complex workflows into intuitive, innovative, and user-centric designs that meet both business objectives and user needs. Chiefly, you will be taking our clients’ traditional workflows, and transforming them into a modern, seamless, and elegant digital experience. As you’ll be joining a lean team, you will also be responsible for planning and executing the user research to validate new experiences and drive the perfect balance between new and usable. The Lead UX Designer will report to the Director of UX- ALES.
Core Responsibilities
- Ideate and design innovative workflow solutions in support of our Advertising Talent product
- Develop and articulate a comprehensive UX design strategy that aligns with business goals, user needs, and the overall product and UX vision; work closely with fellow designers, product managers, developers, and other stakeholders to integrate design into the overall product development process
- Conduct user research studies to understand user behaviors, needs, and pain points, as well as preferred experiences; analyze data and insights to inform design decisions and improvements
- Plan and conduct usability testing to gather feedback and validate design decisions; iterate on designs based on user feedback and data-driven insights.
- Lead the creation of personas, wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and interactions
- Oversee and uphold consistency and coherence across all aspects of the user interface
- Partner with Director of UX as subject matter experts on user-focused ideology; mentor a growing team on best practices, fostering a collaborative and creative work environment
- Collaborate with marketing, product marketing, and customer support teams to ensure a consistent user experience across all touchpoints.
- Create and maintain design documentation, including design specifications, guidelines, and design systems. Stay current on all WCAG Accessibility guidelines and how to implement and execute.
Key Qualifications
- Bachelor’s Degree in Visual Design, Human-Computer Interaction, Industrial Design, or related field; or relevant certification or equivalent work experience
- 7+ years of product design experience, with proven experience ideating new design system components
- Previous experience defining, developing, and documenting UX design requirementsfor complex workflow products
- Demonstrated ability to influence and lead projects from concept to delivery and ongoing improvementin Agile-frameworks
- Empathic and visionary designer; able to design new solutions that proactively help, streamline, and simplify workflows for our clients
- Proficient in multiple methods of user research
- Strong understanding of discoverability, adoption and usage analytics, and attribution models with the ability to partner with development and product teams in success measure ideation
- Exceptional communication and presentation skills with demonstrated ability to lead and innovate across teams and organizations
- Experience mentoring other product and user experience professionals
- Portfolio demonstrating user experience activities, processes, and deliverables
- Advanced skill with design tools, such as Figma
- Familiarity executing Accessibility requirements and guidelines, WCAG
Preferred Qualifications
- Working knowledge of payroll, talent rights management, and entertainment industry highly preferred
- Experience with mobile app design, payroll, or employee-facing technology a plus
- UX Accessibility Certification
- Experience working with Pendo or similar adoption metrics tracking system
APPLY HERE
by Ronald Barron | Jan 11, 2024 | Uncategorized
Job Description
Title: Senior Customer Service Representative – National Remote
Location: Dallas TX; US
Job Category: Customer Service and Claims
Job Type: Full-time
Travel Percentage: -1
Job Description:
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As a Senior Customer Service Representative, you’ll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You’ll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am – 5:30pm EST. It may be necessary, given the business need, to work occasional overtime.
We offer 5 weeks of paid training. The hours during training will be 9:00 am – 5:30pm EST, Monday – Friday.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers
- Handle escalated calls, resolving more complex customer issues in a one and done manner
- Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Intervene with care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
- Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient
- Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Provide education and status on previously submitted pre-authorizations or pre-determination requests
- Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High school diploma / GED
- Must be 18 years of age or older
- 1+ years of medical claim experience
- 1+ years Medical Insurance billing experience
- Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00 am – 5:30pm EST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
- 1+ years Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting or phone support role
APPLY HERE
by Ronald Barron | Jan 11, 2024 | Uncategorized
Job Description
Title: Verifications Specialist
Location: Remote US
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
Given our continued growth, we always have room for more intellect, energy, and enthusiasm – join our global team and see why it’s so special to be a part of Mitratech!
Job Overview
The Verifications Specialist is responsible for using telephone and video calls, email and fax to communicate with employers, schools, state boards, and online databases to verify current and previous employment, education, professional licenses, certifications and references for our clients as part of their pre-employment screening process. Specialists must process pre-employment screening orders according to contractual agreements and client standards.
Essential Duties & Responsibilities:
- Process employment verifications using telephone, email and fax
- Provide professional service to third party verifiers and applicants
- Handle Personal Identifying Information (PII) confidentially and responsibly
- Interact with companies from all over the United States
- Make outbound calls to gather information and confirm that the information is correct
- Log clear and detailed notes documenting research steps and actions taken on screening
- Analyze collected data and personal documents and evaluate their relevance and
applicability
- Prepare accurate and grammatically correct screenings
- Maintain a personal performance level that meets or exceeds the established production and
quality goals of the department
Requirements & Skills:
- Expert computer skills (Internet Searches, Database Lookups)
- Strong organizational and time management skills with the ability to work independently or collaboratively while meeting deadlines
- Excellent oral and written communication skills
- Professional appearance and presence, able to interact with verifiers and applicants in a positive and professional manner
- Quick learner with a strong sense of ownership and urgency
- Highly motivated, hands on personality with excellent problem solving and troubleshooting skills
- Energetic, self-motivated, and detail-oriented
- Ability to manage multiple priorities using time management and organization skills
- Team player with the ability to work with a wide variety of people in local and remote
locations
- Bilingual (Spanish) a plus
Education:
- High School Diploma or GED required
- Bachelor’s degree or equivalent work experience; Business Administration, Computer Science or Engineering discipline preferred.
APPLY HERE
