Bookkeeping Software Customer Support

Job Description

Bookkeeping Software Customer Support – Remote

Customer Service

United States

Contract

Responsibilities

Working Solutions seeks independent contractors experienced in bookkeeping/accounting practices and using accounting software in order to assist customers. In this program, you will help callers with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs. Proficiency in QuickBooks Online or comparable accounting software is required. This is a remote, independent contractor role that provides customer support via phone.

Why join the WooHoo! Crew? There are many perks to contracting with us:

  • Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
  • Work when it’s convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
  • Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
  • Supportive environment: We’re there to help so you can focus your efforts on bringing top-notch service to the customers we serve.

Earnings Potential

  • Earn up to $20.40 per hour
  • Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.

Schedule

  • Flexible schedule opportunities – you create your own schedule!
  • Schedule available hours between 8 am and 8 pm CST, Monday – Friday

Skills Needed

  • Proficiency in QuickBooks Online or comparable accounting software.
  • Bookkeeping/accounting expertise to include AR, AP, journal entries, reconciliation, etc.
  • Customer service experience and demonstrated ability to deliver high-quality customer service over the phone in a virtual or “brick and mortar” call center environment.
  • Strong ownership of customer issues in order to take control of the situation and provide confident resolution.
  • Tech savvy and avid computer user.
  • Communicate with a friendly tone and professional demeanor.

Work Environment Requirements:

  • Quiet, uninterrupted space
  • Organized desk area

APPLY HERE

Digital Designer, Video

Job Description

Digital Designer, Video

Location: United States

Shared Services Ecosystem – Marketing /Full Time/ Remote

At Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity.  These values guide our interactions with each other, our customers, and the community.

Position Overview: 

The Digital Designer will work closely with the business team in developing, high standards digital design work for short graphic videos, motion graphics, animated GIF’s, digital ads/banners, posts, web sites, landing pages, and any other deliverables related to an ecommerce centric environment. 

The Digital Designer is a strategic thinker who understands the impact that design has on business and devises compelling design solutions that translate internal into effective communications that align with the objectives and brand. The Digital Designer has the confidence to present to internal clients and articulate concepts, along with a strong affinity for branding and identity creation, creative focus, and technical ability. The Digital Designer works well as a team member on any given project and, understands how operate within a team DEADLINE ORIENTED setting, and knows what is expected in internal critiques and team meetings. 

What You’ll Do

  • Create superior, original designs for short graphic video’s, motion graphics, animated/static GIF’s, digital ads, banners, posts, web sites, landing pages, and any other deliverables related to an ecommerce environment. 
  • Advise Sr Creative Manager on design considerations and liaise with internal creative team including designers to share ideas, techniques, and best practices. 
  • Maintain positive working relationships with internal customers and internal creative team. 
  • Proactively manage project schedule to avoid last-minute projects and rush points; keep Project owners apprised of status.
  • Proactively seek out ways to improve consistency and effectiveness of visual communications for the company. Identify relevant media, technologies, and production processes that offer significant improvements in cost-effectiveness, production time, or communications impact. 
  • Stay informed about company products, current graphic design trends and tools, and industry developments that may lead to future visual communications opportunities.
  • Collaborate and work individually to solve problems and offer creative visual design solutions
  • Assists other designers and the creative manager in fulfilling the Creative Department’s design directives and deliverables, including corporate initiatives.
  • Assists Creative Service Manager in defining goals, deliverables, and standards for design group.

What You’ll Need to Succeed

  • A minimum of 5 years’ experience in the creative industry function as lead digital designer. 
  • Bachelor’s degree preferred, or equivalent work experience (multimedia, graphic design. Interactive design, etc.,) 
  • Online portfolio with engaging digital design work is required. 
  • A solid academic background in graphic design techniques/theory and a mastery of the following disciplines: video design, editing, storyboarding, animation, digital design, and advertising/promotional campaigns a plus.
  • EXCELLENT SKILLS in Adobe Suite products: Premier, After Effects, Illustrator, InDesign, Photoshop and other mainstream graphics and multimedia programs.
  • Solid understanding of creative development for digital design; front-end development in Flash, HTML, CSS, or other front-end development technologies is a plus. 
  • Thought leadership: A strong point of view; ability to contribute to the strategic development of an assignment; creative ideas and the ability to promote conceptual thinking among the team. 

APPLY HERE

Senior DevOps Engineer

Job Description

Title: Senior DevOps Engineer

Location: Remote – U.S. Based

JobDescription:

Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible, actionable, and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients, and we are excited to bring on a Senior DevOps Engineer.

In this role, you will have the critical responsibility of streamlining CI/CD pipelines, optimizing builds, implementing Infrastructure-as-Code, and ensuring the reliability of the Memora care delivery platform production environment through on-call support and enhanced observability. The ideal candidate will be able to collaborate effectively with Memora’s Application Infrastructure, Architecture, Product, QA, and TechOps teams following enterprise SaaS SDLC best practices. 

This role will work closely with the cross-functional teams to understand internal and external customer pain points and identify, prioritize, and implement maintainable solutions. Ideal candidates will be driven not only by the problem we are solving but also by the innovative approach and technology that we are applying to healthcare – looking to make a significant impact on healthcare delivery. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems.

 Primary Responsibilities:

  • Maintain and improve our cloud infrastructure using Infrastructure-as-Code to create reproducible and reliable environments.
  • Continuously improve observability by implementing effective monitoring, logging, and tracing solutions.
  • Enhance alerting mechanisms to proactively identify and address potential issues, prioritizing alert quality and minimizing alert fatigue.
  • Develop, implement, and maintain CI/CD pipelines to streamline software delivery and follow change control processes.
  • Proactively engage with the QA team to help coordinate testing for infrastructure changes.
  • Collaborate with cross-functional teams to integrate SRE practices into the software development lifecycle.
  • Optimize application build performance using caching mechanisms and other performance-enhancing techniques.
  • Actively participate in on-call rotations to provide support for production incidents.
  • Document processes, configurations, and incident responses to maintain a comprehensive knowledge base.
  • Stay abreast of industry best practices and emerging technologies to drive continuous improvement.
  • Help accurately estimate work and maintain a healthy backlog and roadmap of DevOps-related initiatives in a self-driven way.

Qualifications (Required):

  • 3+ years experience in building, deploying, and monitoring enterprise-grade multi-tenant SaaS applications on Cloud infrastructure as a DevOps Engineer or in a similar role with SRE responsibilities.
  • Strong proficiency in CI/CD tools (e.g. GitHub Actions, Google Cloud Build) and version control systems (e.g. Git).
  • Mastery of containerization and orchestration tools (e.g. Docker, Kubernetes).
  • Strong experience with observability and APM tooling (e.g. Sumo Logic, Splunk, Sentry, New Relic, Datadog, etc.) including setting up instrumentation of the application code.
  • Hands-on experience with Infrastructure-as-Code tools (e.g. Terraform).
  • Experience with on-call rotations and incident response for production environments.
  • Experience implementing monitoring, logging, and tracing solutions for improved observability of our HTTP services, single page web applications, databases, and other cloud infrastructure components.
  • Experience with scrum methodology.
  • Strong communication and collaboration skills.
  • B.S. in Computer Science, Information Technology, or other quantitative fields or related work experience

Qualifications (Bonus):

  • Experience managing cloud infrastructure on GCP.
  • Experience monitoring NodeJS applications.
  • Experience with NodeJS build systems (e.g. npm, rush, nx, lerna).
  • Experience with React build systems (e.g. create-react-app, vite).
  • Experience monitoring MongoDB databases.
  • Experience monitoring queueing systems and asynchronous task execution frameworks.
  • Experience understanding and modifying application code to improve tracing, logging and other observability-related functionality.
  • Experience with security tooling in SDLC and Security by Design principles
  • Experience with an integration framework (Mirth Connect, Mule ESB, Apache Nifi, Boomi, etc..)
  • Experience in health tech
  • Experience working at a startup

APPLY HERE

Data Analyst, Growth Marketing

Job Description

Data Analyst, Growth Marketing

Remote

Age of Learning, Inc. – Marketing /

Full Time

/ Remote

Company Overview:

Age of Learning® is the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning. Our research-based digital education programs have proven efficacy in increasing children’s learning gains, and our curriculum is developed by an experienced team of education experts. Age of Learning’s flagship product, ABCmouse.com® Early Learning Academy, is an award-winning comprehensive curriculum for children.  Adventure Academy, a massively multiplayer online game (MMO), provides elementary-and middle-school-age learners the opportunity to build critical knowledge in language, arts, math, science, social studies, and more in a fun and safe virtual world. The company’s School Solutions Programs include My Math Academy® , an adaptive, personalized program that helps students master foundational math concepts, and My Reading Academy™,which helps young learners become fluent readers and build a foundation for reading comprehension and literacy. With over 10 billion learning activities completed by more than 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com.

Summary:

The Growth Marketing team at Age of Learning is looking for an innovative mind with a strong technological background eager to apply advanced analytical concepts to drive business insights. This position will be responsible for creating key executive and department reports, maintaining data integrity, and providing high-level statistical analysis using machine learning, regression models, and predictive analytics. This role will support the marketing team in measuring their objectives, providing account managers with the tools and data they need to help optimize their channels, and deliver creative analytical solutions to assess the efficacy of both direct and non-attributable marketing campaigns.

Responsibilities:

  • Analyze large data sets to extract meaningful insights and support decision-making including, but not limited to, regression, predictive LTV, and lift/incrementality analysis.
  • Apply advanced statistical analysis to develop models and algorithms used in the prediction, analysis, and diagnosis of media campaigns.
  • Ingest and clean data to help identify correlations between numerous marketing variables to help guide marketing strategy.
  • Create analytical reports and intuitive tools to help account managers optimize their KPIs and diagnose problems.
  • Present and visualize findings and recommendations to key stakeholders, including executives, clearly and concisely.
  • Assist in the development of scalable data management and analytics strategies.
  • Proactively perform data exploration to discover future testing opportunities by channel, product mix, customer segment
  • Collaborate with cross-functional teams to understand business needs and provide data-driven solutions.
  • Stay updated on the latest trends and technologies in data science.

Projects (inclusive of, but not limited to):

  • Build automated dashboards to create comprehensive data view toolsets for digital marketing managers and executives to identify areas of campaign optimization and insights into new opportunities, utilizing tools like Tableau, and Snowflake Data warehousing.
  • Utilize statistical methods to identify cross-channel correlations that give the team insight into the inter-relational effects of campaigns across multiple networks, including the efficacy of non-directly attributable brand campaigns such as TV and Influencers
  • Applying skills in Python or R to create/maintain an MMM model or lift analysis that accounts for external variables to enable the team to assess marketing efficiency beyond direct attribution.
  • Create realistic forecasting models based on external trends to aid with campaign optimization.
  • Become a key stakeholder managing reports, developing KPIs, and refining predictive LTVs for future Age of Learning products.

Required Qualifications:

  • Bachelor’s degree in a technical or quantitative discipline (Data Science, Business Analytics, Mathematics, Economics, Statistics, Computer Science, Engineering) or equivalent combination of education and experience.
  • 2+ years professional experience analyzing marketing/media data across web and mobile.
  • Experience with working with marketing KPIs, ideally with a focus on user acquisition and growth programs.
  • Understanding of KPIs from key acquisition channels such as Facebook, Bing, Apple, and other industry standard digital ad buying platforms. Experience with affiliate networks and KPIs is a plus.
  • Understanding of bid optimization strategies including PPC, CPC, CPA, and CPM and how these strategies help drive associated company KPIs.
  • Experience with creating, refining, and maintaining predictive LTV models, ideally supporting a free-to-play product driven by microtransactions.
  • Experience evaluating incrementality and measuring the impact of non-attributable channels like TV/CTV using advanced models such as MMM or other regression-based analytical methodologies.
  • Experience working with large company data sets and using SQL and/or Tableau to cross join multiple tables to solve complex questions.
  • In depth knowledge of data software such as Snowflake SQL, Tableau and Excel
  • Technical proficiency in Python, R, Statistical Modeling
  • Knowledge of or experience using one or more of the following would be beneficial: Web attribution and tag management platforms, Mobile MMP platforms, Web Analytic tools (Google Analytics, etc), Programmatic (Criteo, Sizemek, etc.), Media Mix Modeling tools (LightweightMMM and/or Robyn)
  • Proven analytical skills; ability to analyze raw data, draw conclusions, and develop actionable recommendations.
  • Knowledge of visual techniques for data analysis and presentation.
  • Excellent organizational, communication and interpersonal skills.

APPLY HERE

Digital, Creative Producer

Job Description

Digital, Creative Producer

Location: United States

Employment Type

Full Time

Location

Remote

Workplace type

Fully remote

As a Digital Media Producer, you will be an expert at telling stories through videos, infographics, micrographics, eBooks, whitepapers, original photography, and more. 
 

You will have strong experience in delivering digital projects throughout the full production life-cycle and managing client expectations throughout the project.
 

You will be scoping, budgeting, and managing the client’s expectations through the Content Services Accounts team. You will also be responsible for the financial monitoring of projects, ensuring that projects are scoped accurately and that all projects are delivered on time within budget, and to the highest quality.
 

Key Responsibilities

  • Manage content briefing and development, job projections, production scheduling, delivery, and resourcing for designated enhanced content projects.
  • Manage relationships with Skyword creatives — freelance photographers, designers, animators, developers and videographers during and outside of the production process.
  • Work with the Account Team during the discovery process to collect critical client requirements within the confines of creative strategy, branding and production costs.
  • Provide client-facing creative insight, knowledge and production forecasting during discovery process as needed.
  • Manage all logistical aspects of pre-to-post production work produced by Creatives in the Skyword network.
  • Notify the Account Team early of potential budget overages or shortfalls; ensure overages or additional budgets or investments are flagged and approved as needed, considering scalable solutions.
  • Review all work before delivery to client to ensure that the creative brief was addressed and the creative vision was maintained while enforcing the original scope for small to medium-budget projects.
  • Analyze, mediate and interpret client reviews of all work, take on next steps and follow up with the creative after the collective review has concluded.
  • Communicate status of projects and discuss creative feedback directly to and with client on as needed basis on behalf of Skyword Creatives and in conjunction with account teams.
  • Work with Account Teams on creative briefings and planning regarding new Skyword client creative projects
  • Operate as internal producer on new business or internal jobs that have no direct client team
  • Provide on-set support when applicable 

Skills, Knowledge and Expertise

  • 4-6 years of production experience
  • Experience in developing and managing detailed project plans for digital and creative projects and marketing campaigns
  • Exemplary ability to quickly analyze project requests and to determine feasibility, required activities, and the appropriate resources required from a production perspective.
  • Solid experience creating, managing and publishing integrated content across multiple digital and social media platforms
  • Strong working knowledge of digital production and freelance talent hiring process
  • Working knowledge of production equipment and tools for different enhanced asset types (video and photography equipment, Adobe Suite, Final Cut, etc.)
  • Highly process, detail and QA oriented
  • Ability to influence and coordinate activities among cross-functional teams
  • Excellent oral/written communication, analytical and interpersonal skills to effectively work across all levels of the organization
  • Bachelor‘s Degree or equivalent
  • Demonstrated experience adapting to changing priorities and leadership capabilities.

APPLY HERE