Job Description
Bookkeeping Software Customer Support – Remote
Customer Service
United States
Contract
Responsibilities
Working Solutions seeks independent contractors experienced in bookkeeping/accounting practices and using accounting software in order to assist customers. In this program, you will help callers with questions related to accounting software processes, ledger entry, navigation, and other troubleshooting needs. Proficiency in QuickBooks Online or comparable accounting software is required. This is a remote, independent contractor role that provides customer support via phone.
Why join the WooHoo! Crew? There are many perks to contracting with us:
- Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
- Work when it’s convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
- Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
- Supportive environment: We’re there to help so you can focus your efforts on bringing top-notch service to the customers we serve.
Earnings Potential
- Earn up to $20.40 per hour
- Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.
Schedule
- Flexible schedule opportunities – you create your own schedule!
- Schedule available hours between 8 am and 8 pm CST, Monday – Friday
Skills Needed
- Proficiency in QuickBooks Online or comparable accounting software.
- Bookkeeping/accounting expertise to include AR, AP, journal entries, reconciliation, etc.
- Customer service experience and demonstrated ability to deliver high-quality customer service over the phone in a virtual or “brick and mortar” call center environment.
- Strong ownership of customer issues in order to take control of the situation and provide confident resolution.
- Tech savvy and avid computer user.
- Communicate with a friendly tone and professional demeanor.
Work Environment Requirements:
- Quiet, uninterrupted space
- Organized desk area