by Ronald Barron | Feb 27, 2024 | Uncategorized
Job Description
Associate Systems Engineer – Five9 Phone Administration
Paylocity is an equal opportunity employer.
Paylocity is a cloud-based software company that creates customized HR solutions for small to mid-sized organizations. Our workplace enhances communication and enables employees to connect, collaborate, and create fromanywhere. Our award-winning culture ensures everyone has a voice and feels truly welcome. Join Paylocity as we shape the future of technology and the workplace!
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if its career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help Paylocity enhance communication and enable employees to connect, collaborate, and create fromanywherewith a position in Product & Technology!
Want to develop the strategies and principles needed to deliver compelling software? Join our team and help us enhance our all-in-one software platform, elevate our one-of-a-kind technology, and improve the employee experience.
Take your career to the next level at one of G2’s Top 100 Software Companies. Explore our Product & Technology positions to see where you fit!
We are seeking a highly skilled and motivated Five9 Administrator to join our dynamic team. Associate Systems Engineers are responsible for supporting all systems within Paylocitys internal server environment. They assist with installing and configuring software applications as well as executing regular upgrades and maintenance. They monitor system performance and diagnose issues to help ensure the reliable operation and high availability of business-critical systems. They administer the Five9 phone system for the organization, while also helping to resolve daily incidents and complete other tech-related projects. They are looked upon as a resource for all areas of technology. As such, they act as an escalation point for the End User Computing team.
Are you the teammate we are looking for?
Who you are:
IT Operations refers to the processes, practices, and IT services necessary to meet the business needs of internal and external users by supporting appropriate processes to run a successful IT enabled business.
- Organized individual who can prioritize the work based on business need vs wants
- Able to work with internal stakeholders while partnering with vendors on changes
- At ease working at all levels of the organization
- Driven to serve our customers and find means to make the team more effective
- Interested in staying current by learning about and applying new technologies
- Able to work in a collaborative environment with a willingness to share your ideas, as well as driving continuous improvement
- Able to work independently and complete tasks with high quality, but unafraid to seek out suggestions from other team members
- Excited to work on cutting-edge technology
- Self-motivated and results-driven
- Uses a pragmatic and methodical approach to problem solving
- Steadfast in the desire for production and system stability and scalability
- Committed to identifying and implementing improvements to Systems Operations processes, tools, and team performance, providing a world class support experience for our Paylocity employees
During the first six months, you will:
- Develop an understanding of our phone system
- Manage and administer the Five9 platform to ensure optimal performance and reliability.
- Configure and maintain IVR scripts, call flows, and routing strategies to align with business requirements.
- Monitor system health, troubleshoot issues, and implement solutions to enhance system efficiency.
- Develop and maintain custom reports and dashboards to provide insights into contact center performance.
- Collaborate with cross-functional teams to integrate Five9 with other business systems and applications.
- Customize Five9 functionality based on business needs and ensure seamless integration with CRM and other tools.
- Analyze call data, metrics, and trends to identify areas for improvement and optimize call center operations.
- Become familiar with our change process for change requests
- Perform routine engineering, operational work, oversee minor engineering and operational tasks.
- Work on clearly defined individual tasks within a project. Receive active help.
- Receive close guidance and technical mentorship to solve routine/low complexity problems.
- Engineer tasks within a story. Minor operational tasks with limited risk.
- Effectively deliver well-specified individual tasks.
Required Experience:
- Associatedegreein computer science or related field or equivalent experience
- Proficient in one or more object-oriented scripting languages (PowerShell preferred)
- 3-5 years experience in Technical Support
- Excellent written and verbal communication, strong collaboration skills
- Demonstrated ability to work on multiple projects/tasks at once, meeting deadlines while providing an exceptional end user experience
- Advanced technical knowledge of the following: Five9 Phone system maintenance and administration (min. 1 year), MS Teams Phone, Windows operating systems including Windows 10, Server 2016, and Server 2019; Microsoft Exchange and Office 365services; and Active Directory including permissions, Group Policy, etc.; and layer-2 and layer-3 networking protocols
- Experience with infrastructure monitoring systems and Configuration Management tools (SCCM, Ansible, Chef, etc)
- Knowledge of Version Control systems (Bitbucket, Git, etc.)
- Intermediate knowledge of VMware (vSphere, ESX, etc.)
APPLY HERE
by Ronald Barron | Feb 26, 2024 | Uncategorized
Job Description
Staff Software Engineer
at Wrapbook
Remote – USA / CANADA
About Us:
Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire teamproduction, accounting, cast, and crewall in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.
Trusted by companies of all sizes, Wrapbook powers payroll for some of the industrys top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenbergs WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.
The Opportunity Staff Software Engineer – Ruby on Rails (Remote – USA / Canada)
Wrapbook is looking for a Staff Engineer (Ruby on Rails) who will play a hands-on role in driving our mission to build an outstanding technology company. You are a product minded engineering leader that will drive our product development from the ground up, and continue to iterate through rapid experimentation. You will be working as part of a cross-functional team, driving our core features from start to finish.
The Production Accounting group at Wrapbook owns a suite of cost-management and accounting tools used by film and television clients. Production Accountants can manage purchase orders, track actuals against their budget, and pay vendors with a clickall in real time, all in one place.
What you’ll do:
- Establish the core architecture roadmap for our product and partner with the cross-functional teams to take the product/ features to market
- Leading/contributing to high-impact tech initiatives that shape how developers write and ship code.
- Improve the overall development process by identifying gaps or inefficiencies in workflows and suggesting solutions.
- Evangelizing and driving the adoption of best practices in code health, testability, maintainability, and scalability.
- Implement and automate development best practices and strategies.
- Develop and track key metrics for engineering performance, drive their improvement over time, and communicate their status.
- Provide technical expertise throughout the product life cycle including design, implementation, and delivery of scalable build/test/release infrastructure.
- Define the strategy and roadmap for the adoption of developer tools and test infrastructure across Engineering organization.
- Collaborate with leadership and key stakeholders on a regular basis.
What youll have:
- 8+ years of experience in building production web application (Agile or Lean environment)
- At least one year experience as a tech lead or team lead
- Enjoy mentoring other developers and helping them grow
- Experience in building Ruby on Rails applications and APIs
- Understanding of how to write, analyze and optimize SQL queries (PostgreSQL is a plus)
- Experience designing and documenting RESTful APIs
- Attention to detail, a customer centric approach and emphasis on quality
- Understanding of when it’s appropriate to incur technical debt and when to pay it down
- Experience with Accounting is a bonus
APPLY HERE
by Ronald Barron | Feb 26, 2024 | Uncategorized
Job Description
Senior Business Program Manager
Multiple Locations, United States
Job number; 1668369
Work site: Up to 100%work from home
Travel: None
Role type: Individual Contributor
Profession: Business Operations
Discipline: Business Program Management
Employment type: Full-Time
Overview
Be part of a team thatenablestheentireMicrosoft Customer & Partner Solutions (MCAPS) organizationtobetter serve every person and organizations transformation and economic success.The Enablement & Operations (E&O)teampurpose is to enable MCAPS to better serve every person and organizations transformation and economic success. How? We design, build, and manage the levers that accelerate commercial growthincluding compensation, business performance and insights, planning, skilling, and tooling and engineering.This role is part of the SalesPlanning& Operations team within the E&O organization.
As a member of the Commercial Planning Program Management Office (PMO), the Senior Business Program Managerwill be responsible for working to shape, execute, and deliver key projects and programs across the MCAPS organization. You will partner with a broad set of stakeholders and senior leaders from across the organization in developing and communicating end to end visibility of key programs, resourcing requirements and constraints, key risks and issues, and other key insights relative to program performance. This opportunitywill allow you to accelerate your career growth, and develop both breadth and depth relative to MCAPS strategy and operations, while operating as a subject matter expert in project and program management.This roleis flexible in that you will beable to partner with yourManagerto define the way thatyoudlike to work, whether that is in the office or from home.
Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empowerothersand collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications
- Bachelor’s Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement
- OR equivalent experience.
- 5+ years professional experience within an enterprise level environment overseeing cross-functional projects
Additional or Preferred Qualifications
- Bachelor’s Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement
- OR equivalent experience.
- Project management certification (e.g. PMP) or change management certification (e.g. Prosci).
APPLY HERE
by Ronald Barron | Feb 26, 2024 | Uncategorized
Job Description
Content Designer, Seller Experience
United States, Canada
Employees can work remotely
Full-time
Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldnt work together.
So we expanded into software and started building integrated, omnichannel solutions to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, weve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. Were building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The Square Seller Experience team is looking for a Content Designer for Squares AI products and chat experiences. Our team thinks outside of individual products and focuses on the entire experience a seller has in evaluating, signing up for, and using Square. We build and pave the sellers’ path to getting value from our vast ecosystem of products and services. Our mission is to unify, personalize, and support seller experiences across Square.
You will partner with product designers, product managers, researchers, engineering and legal to increase usability and ease of use across our products. Youll also help to build the processes we will rely on to grow the Content Design discipline within our team and across the company. You will report to the Design Manager.
This position is remote from the US or Canada.
Qualifications
You will:
Define and drive the conversational UX of our AI and chat experiences, in collaboration with subject matter experts, content writers, product managers, and other partners across Square.
Design conversational touch points such as greetings, transitions, proactive notifications, and hand-offsbalancing multiple constraints, goals, and stakeholders to create a smooth seller experience.
Plan for, strategize, and evangelize ways to implement emerging technologies such as GPT-4 and other ML-driven dialogue models.
Be hands-on designing and writing for AI product teams. This includes the smallest micro copy to the most visible headlines and everything in between.
Work embedded in design teams as a driver of content-informed design. Collaborate in Figma and have an active voice in design critiques. Use your content design knowledge to tease out design flaws and derive elegant solutions.
Help the Product Design team become more efficient by developing processes and workflows for collaborating with Content Designers.
Drive best practices for Content Design in collaboration with our design systems team as well as other Content Designers across the company.
Build strong relationships with cross-functional team members and leads across the organization, and speak to processes and value of the writing discipline.
Apply metrics, data, design research, usability testing, customer support insights, and more to inform content and language decisions.
Manage your workload of multiple projects with different collaborators.
You have:
At least (5) years of relevant professional experience as a Content Designer.
A portfolio with examples of previous Content Design work specifically showing how you improved in-product user experience.
Experience being embedded in a product design team with whom you collaborate closely.
Experience identifying customer intent, NLP, or interaction design and applying it to your Content Design work.
Experience navigating ambiguity and lack of structure.
Strong attention to detail with regard to grammar, spelling, and punctuation.
Comfortable providing feedback on UI/UX designs, asking thoughtful questions about product strategy, and applying learnings from quantitative and qualitative research.
Experience using design software tools like Figma and Sketch.
Even better:
Experience working on AI and/or chat products or a strong interest in them.
APPLY HERE
by Ronald Barron | Feb 26, 2024 | Uncategorized
Job Description
Senior Level Designer
- Edmonton, AB / Kelowna, BC / United States / Canada – Remote OK
FULL-TIME | BC OR ALBERTA
(REMOTE FRIENDLY)
Humanoid Origin is a new videogame company founded on the axiom that creative freedom and independence lead to better, more innovative games. We believe in the power of small, agile teams, and a flat organizational structure, where everyone is empowered to make decisions and help drive the project vision.
We are a Canadian company with offices in Kelowna, BC, and Edmonton, AB. We offer a flexible work environment combining from-home, in-office, and fully remote work as well as industry-leading compensation and benefits. By joining Humanoid, you will be welcomed into a diverse team of talented developers creating an immersive new universe of story, character, and discovery.
Role Description
As Sr. Level Designer at Humanoid, you will work with designers, writers, programmers, and artists to envision, plan, and implement entire sequences of fun and innovative gameplay with a strong focus on story telling. Initial work will involve exploration of game design concepts as part of developing our new IP, and later will move on to creating content for the game at final quality. This role involves close collaboration with other disciplines to shape the vision of the project, as you integrate content design with other facets of the game and iterate towards a cohesive overall experience.
This role can be done remotely throughout North America or in-office either in BC or Alberta, as part of our flexible location model.
Responsibilities:
- Design, implement, and own features related to the level & mission creation pipeline from prototypes to final quality
- Contribute to memorable gameplay experiences that support the narrative and the themes of the IP through collaboration with the broader team
- Define, document, and share best practices related to the creation of levels and missions
- Actively mentor creative and technical abilities of team members
- Participate in game design discussions and contribute valuable ideas and feedback to all aspects of the project
- Remain current with new and innovative technologies, proactively incorporating and improving pipelines and processes
- Collaborate with other team members to integrate their work into a high-quality, performant game experience
- Iterate based on constructive feedback from peers, testers, and players
Qualifications:
- 5+ years experience as a Level Designer in professional game development shipping multiple AAA titles
- A high level of experience in Unreal 4/5 and Blueprints
- Experience guiding multiple levels through concepting to final quality
- Experience with asset inheritance & modular workflows
- Familiarity with gameplay mechanics in action/adventure/RPG titles
- The ability to explicitly define and communicate solutions to complex narrative, gameplay, and technical problems
- Self-motivated, with proactive communication skills and the ability to collaborate well with team members of all development disciplines
- A passion for all aspects of story telling to craft incredible memorable experiences
- A strong understanding of the state of the art in game design and a passion for innovation
- Excellent communication and collaboration skills
- Strong initiative and ability to drive cross-discipline efforts
APPLY HERE
