by Ronald Barron | Mar 4, 2024 | Uncategorized
Job Description
Title: Customer Success Manager, Punchh
Location: Remote United States
Job Description:
Hi there! We’re PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we’re off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!
PAR Punchh is looking for a Customer Success Manager who will join a team of world-class CSM’s who each own a portfolio of client accounts consisting of brands in Punchh’s verticals. The CSM will be responsible for managing the long-term success and value, along with ensuring their customers’ success with the Punchh platform. The CSM will work closely with a client’s senior executives for successful post-sales delivery and on-boarding/launch, including partnering with teams for a successful completion of implementation efforts, continued platform adoption, identifying potential future add-ons, and other basic platform support initiatives. By combining exceptional skills in building rapport and relationships with senior-level stakeholders at a client account with product knowledge, you will be the champion for the client in all aspects of their journey with Punchh.
What You’ll Do:
- Be the client’s proactive champion!
- Manage client relationships by spearheading regular meetings, recommending marketing campaigns to grow brand sales/engagement, train clients on platform features/functionality, analyze client data and assist with setting/meeting client annual program goals.
- Train on and learn the Punchh platform to manage and deliver effective software adoption and key metrics (e.g. results of tests, marketing campaigns, surveys, new modules, etc.) and any post implementation initiatives.
- Know how to discover and understand client’s business objectives and offer campaign recommendations on the Punchh platform to help them best meet those goals.
- Conduct Quarterly Business Reviews (QBRs) with their clients’ marketing teams and C-level executives to review performance and refresh on client’s strategic needs
- Ensure client documentation, management and reported progress as agreed by Punchh and the client
- Provide a smooth transition from start-up to onboarding to support and maintenance, in line with best practices
- Proactively anticipate and understand the client’s needs in order to identify and uncover potential upsell opportunities.
- Manage ongoing retention of the client and renewals
- Provide, as required, support to the sales team in the pre-sales stage with prospective clients.
What You’ll Need:
- MINIMUM 2+ years of client account management experience in B2B SaaS companies REQUIRED. Prior experience with clients in the restaurant or C-Store space highly preferred. Experience in in the marketing, CRM or eCommerce platform industry is preferred as well. Alternatives could digital marketing agency experience managing large commercial and/or enterprise brand client accounts
- Ability to travel up to 15-20% in the US.
- Experience and skills with engaging with and presenting to C-Level executives
- Strong analytical skills to analyze client data, identify trends, and be able to provide strategic recommendations accordingly to further drive campaign outcomes in line with client objectives
- Experience with data analysis in a marketing and/or a business function for a large commercial or enterprise brand
- Impeccable verbal, written communication, presentation and articulation skills with attention to detail
- Great time management skills with the ability to effectively manage multiple customers simultaneously
- Natural relationship and rapport builder – the ideal candidate has empathy for the client, can “read a room” and immediately glean cues that help to solidify the client engagement.
- Strong time management skills and the ability to respond well to time pressures and deadlines. Ability to prioritize and triage competing priorities and maintain focus on successful delivery of client projects in a commercial SaaS software delivery environment.
- Consistent success applying best practices to achieving high client renewal, retention rates, and upsells.
- Good balance between a longer-term strategic thinker coupled with more short-term milestones that advance the company towards the longer-term goals
- Highly analytical and data-driven, but also a creative problem solver and innovator. A solution-finder mentality, strong problem-solving skills, with experience presenting to senior executives.
- Ability to work cross functionally and influence cross-functional teams and individuals without direct authority
- Ability to make thoughtful, actionable recommendations and quickly build consensus with senior-level internal and external stakeholders
- Collegial, high energy, thoughtful and persistent personality
- Entrepreneurial, creative, resourceful, self-starter in fast-paced environment.
- Embraces a strong sense of accountability and ownership
- Bachelor’s degree in Business or Marketing from an accredited institution
APPLY HERE
by Ronald Barron | Mar 4, 2024 | Uncategorized
Job Description
Producer, Marketing
Careers Category:Production
Careers location:Remote, US
Connected Worker Type:Connected
Requisition Id:R_111480
Our mission at Zynga is to connect the world through games by building games around core social experiences. More than that, we seek to bring hardworking, fun, engaged people together to help develop the next phase in our Marketing operation. We are looking for an experienced Producer for the Marketing group to manage multiple creative projects and build trust with our internal customers and partner teams.
Experience producing marketing projects will be beneficial to this individual. Come join us, thrive, take risks, and dream big to craft the future of the fastest-growing gaming company.
Responsibilities
- Partner with team leadership over multiple teams to build project plans that allow these teams to effectively achieve major milestones and deliverables for North American initiatives.
- Work with the partnering teams to develop a holistic plan to support our Life Cycle Marketing creative needs.
- Provides regular project status reporting on deliveries, identifies potential risks with proposed solutions, and communicates this clearly on a routine basis to team and project stakeholders.
- Provide outstanding customer service and build positive relationships with cross-functional stakeholders and teams.
- Learn and be able to contribute and communicate improvements to the existing working processes.
- Help foster a community that artists want to be a part of.
Required Skills:
- 1+ years of project management experience.
- Working knowledge of project management-related tools such as Jira, Confluence, etc.
- Experience with asset and content management, with an ability to create dynamic and flexible file/content structures.
- Self-motivated, demonstrate initiative, flexibility, maturity under pressure, and the ability to work independently remotely.
- Collaborative by nature, quickly and easily builds relationships, ensures open dialog, engenders trust, and partners well within a team to deliver results.
- Excellent written and verbal communication skills.
Preferred Skills:
- Experience in Marketing Production
APPLY HERE
by Ronald Barron | Mar 4, 2024 | Uncategorized
Job Description
Digital Brand Designer
FULL TIME | ACHIEVE TEST PREP | UNITED STATES
About Achieve Test Prep
Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare workers, be more successful at college and on the job. We utilize non-traditional methods, like testing out of college credits via the credit-by-exam process, similar to Advanced Placement (AP) tests, and provide wrap-around services that build confidence, motivation and discipline.
Why work for us?
Founded in 2008 in the U.S., Achieve is a 100% remote company that hires the best candidates from around the world. Become an integral part of a work culture that is diverse, flexible, collaborative, and compelling. We are a growing company that provides financial security with startup-like opportunities to contribute and grow professionally. We offer our employees the opportunity to:
- Work entirely from the comfort of home
- Set your own work schedule
- Earn a competitive salary
- Receive medical, dental and vision coverage and benefits
- Know that your ideas and opinions are important and will be heard
- Help change lives through education
At Achieve, you are guaranteed to make a difference every dayboth in the work you complete and in the lives of our customers.
Overview
The Digital Designer creates and shapes unique, user-centric experiences. The ideal candidate will have experience collaborating remotely with multiple teams in a growing, fast-paced environment. This role works with the creative manager to make intentional design decisions and translate any given user-experience journey into a smooth and intuitive interaction. Our 100% remote department requires highly motivated, US-based team members.
Responsibilities
- Be a great team player. Ability to align with the creative manager on strategic intent, collaborate closely with the team, and execute with minimal supervision.
- Translate creative brief and scope requirements into a user-centric design using our existing brand style guide and design aesthetic.
- Build interactive, engaging campaigns and tools that increase customers’ understanding.
- Design and develop creative digital brand solutions: digital campaigns, social media creative, brand assets, email templates, presentations, informative ebooks, landing pages.
- Manage the online brand style guidelines and communicate updates to internal teams.
- Work closely with the creative manager and team on KPI measurement, attainment, and optimization of the buyer’s journey and experiences.
- Present design comps effectively. All design decisions should be based on the approved strategy and direction as well as your own design thinking and fundamental principles (i.e. color theory, visual weight, etc.)
- Continuous research and learning. Keep yourself and the team updated with any relevant creative/design solutions as well as the latest changes with industry’s standards. Take initiative to learn more about competitors and the college test prep industry.
Requirements
- Ability to work US Eastern Standard Time schedule.
- Must have design experience with US-based clients.
- 3+ years experience as either agency or in-house designer.
- Proven record of excellent digital design demonstrated in a professional portfolio (applicants without a portfolio will not be considered).
- Hands-on experience creating campaigns, brand identity design, style guides, social media, emails, presentations (Google slides), video ads, and web design.
- Experience using tools such as Adobe Creative Suite (Photoshop, InDesign, Illustrator), Figma, Vimeo, Canva, Google, and WordPress/Divi.
- Independent worker who thrives with minimal supervision, able to work on multiple projects with different objectives simultaneously.
- Creative thinker with a problem-solving mindset and good time management skills, including prioritizing, scheduling, and adapting as necessary.
- Desire to learn, grow, and improve, staying on top of industry trends and best practices.
- Full-time requirement of 40 hours per week.
APPLY HERE
by Ronald Barron | Mar 4, 2024 | Uncategorized
Job Description
Software Design Director
RemoteUnited States
Description
Are you interested in joining a fast-growing international company that is a leader in its market? Are you seeking an exciting opportunity to stamp your design authority on a product used daily by tens of thousands of business users worldwide? Do you share our passion for delivering incredible user experiences through responsive, research led UX/UI design?
You will join us at an exciting and pivotal point within our platforms story helping to take the product user experience to its next level in terms of user-centred design. You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation.
About Sidetrade and Its Dynamic Product Team
Sidetrade is a leading international software company on a mission to revolutionize the Order-to-Cash process for global enterprises. With our cutting-edge AI-powered SaaS platform, we’re digitizing the financial customer journey, empowering CFOs to streamline operations and accelerate cash flow generation. Our commitment to innovation, collaboration, and customer-centricity has earned us recognition as a leader in Gartner’s Magic Quadrant for two consecutive years.
Joining Sidetrade means collaborating with some of the industry’s most talented product leaders and managers. Together, we drive every stage of the development cycle, from concept to prototype to final production usage. You’ll have the opportunity to work alongside these visionaries daily, contributing your expertise and creativity to deliver exceptional software solutions.
At Sidetrade, we’re passionate about innovation and proud of our products. But above all, we’re committed to delivering tangible value to our customers. We invest in comprehensive training and mentorship programs to support the growth and success of every team member. Our work environment is open, flexible, collaborative, and inclusive, ensuring that everyone has a voice and can contribute to our collective success.
Join us at Sidetrade and be part of a dynamic team that’s shaping the future of enterprise software. Together, we’ll continue to push boundaries, drive innovation, and deliver unparalleled value to our customers worldwide.
Requirements
As the Software Design Director at Sidetrade, you will hold a pivotal role in driving the design and development process of our software projects. Your leadership will be instrumental in overseeing a multidisciplinary team of UX/UI designers, researchers, and Tech Writers, ensuring the timely delivery of high-quality software solutions that exceed client expectations.
The right candidate will be able to grow the studio design function to extend services outside of product/R&D and into core business areas through the set up and creation of an internal digital asset’s agency. In this role, you will hire the right team members and set up appropriate structures and governance to offer services such as webpage design, event stand and booth graphics, presentation, and business document template designs and much more. Through this, your flare for all things creative whilst having a key eye for detail and experience in brand promotion will help drive this new function.
This role is particularly exciting as it provides the unique opportunity to define both the UX/UI vision for our leading SaaS application aligned with the company strategy, plus set forth and implement global design standards that are incorporated into all digital marketing & sales assets company wide as leader of the internal design studio for asset creation projects to ensure consistency throughout the brand and product.
What youll be doing:
- Lead the design and development process of software projects, from conception to delivery, ensuring adherence to timelines and quality standards.
- Foster a collaborative and innovative team culture, inspiring your team to push the boundaries of creativity and user experience.
- Expand the studio’s capabilities beyond product/R&D, establishing an internal digital assets agency to provide services such as webpage design, event graphics, presentations, and business document templates.
- Recruit and develop a high-performing team, setting up structures and governance to support the studio’s growth and expansion into new business areas.
- Collaborate closely with stakeholders to understand their requirements and align design solutions with business objectives.
- Stay abreast of industry trends and best practices, continually seeking opportunities to enhance our design processes and deliverables.
What youll need to be successful:
- Proven experience in B2B SaaS platform UX/UI design, software project management and team leadership.
- Experience of running a creative design studio, managing tight timeframes and delivering pleasing digital assets in various format. (web, ppt, video etc)
- Strong understanding of software design principles, development methodologies, and quality assurance processes.
- Strong portfolio highlighting design projects within a central design System.
- Full proficiency in design systems like Adobe XD (preferred) or equivalent.
- Lead the UX/UI design process for our SaaS product, collaborating closely with Product Managers, Developers, and other stakeholders to define requirements and priorities.
- Conduct user research, including user interviews, surveys, and usability testing, to gain insights into user behaviors, needs, and pain points.
- Translate user insights and business requirements into innovative design solutions, including wireframes, prototypes, and high-fidelity mockups.
- Establish and maintain the design system and UI components library to ensure consistency and scalability across the product.
- Work closely with front-end developers to implement designs, providing guidance and support throughout the development process.
- Continuously monitor and analyze user feedback, usage metrics, and industry trends to identify opportunities for improvement and innovation.
- Ability to adapt to a fast-paced and dynamic work environment.
APPLY HERE
by Ronald Barron | Mar 4, 2024 | Uncategorized
Job Description
Title: Sr. Product Manager, Trust & Safety Platform
Location: San Francisco, CA, US; Remote, US
JobDescription:
About Pinterest:
Millions of people across the world come to Pinterest to find new ideas every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes Pinterest forward. You’ll grow as a person and leader in your field, all the while helping Pinners make their lives better in the positive corner of the internet.
Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.
Our new progressive work model is called PinFlex, a term that’s uniquely Pinterest to describe our flexible approach to living and working. Visit our Pin Flex landing page to learn more.
The Trust & Safety team is dedicated to ensuring that all Pinners have a safe experience on Pinterest. We’re looking for a Sr. Product Manager to lead a cross-functional team that collaborates with product and engineering teams across Pinterest to ensure Trust & Safety signals are properly integrated and products are built with safety by design.
What you’ll do:
- Develop a deep understanding of machine learning model development and detecting unsafe content
- Build a roadmap and drive execution for the Trust & Safety Platform team
- Act as a liaison between Trust & Safety and other product teams at Pinterest
- Own 3rd party integrations
- Lead cross functional working groups focused on solving Trust & Safety problems
What we’re looking for:
- 3+ years product management experience
- Trust & Safety and/or analytics or engineering experience preferred
- Proven ability to lead teams and work cross-functionally in a highly collaborative environment
- Attention to detail and comfort solving ambiguous product problems
- Great business judgment, ability to influence others with strong analytical thinking
- Excellent communication skills and ability to drive alignment among multiple stakeholders
APPLY HERE
