by Ronald Barron | Mar 14, 2024 | Uncategorized
Job Description
Title: Manager, Service Delivery
Location: Remote
As the Manager, Service Delivery at 7shifts you will lead team performance, provide coaching, and ensure exceptional customer experiences. Reporting to the Director, Service Delivery you will be pivotal in advocating for resources, leading projects, and refining our service delivery approach. Your collaborative and strategic efforts with internal stakeholders will focus on improving processes, implementing cross-training initiatives, and enhancing playbooks to boost efficiency and foster high performance.
Were building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.
What youll do:
- Actively manage team performance by setting clear KPIs and fostering a high-performance culture to ensure exceptional service delivery
- Provide coaching and development to team leads and individual contributors, ensuring they have the necessary skills to provide exceptional service to customers
- Represent the Service Delivery Support team both internally within the Service Experience department and cross-functionally, advocating for resources and support needed for team success
- Take ownership of high-priority projects aimed at advancing the Service Experience department and improving overall service delivery
- Provide strategic thought leadership to contribute to the development of the Service Experience strategy
- Enhance the Service Delivery model to meet evolving business needs through initiatives such as cross-training and channel optimization
- Lead departmental and cross-functional projects focused on process improvement and playbook enhancements, collaborating with various teams to drive efficiency and improve customer service
What you bring:
- Proven experience managing customer support teams in SaaS, adept at utilizing various models to ensure exceptional customer experiences
- Demonstrated ability to lead large teams and mentor leaders, with a track record of cultivating high-performance teams through effective leadership
- Proficient in navigating ambiguity and making well-considered decisions, willing to take calculated risks and explore innovative approaches to service delivery
- Possess a comprehensive understanding of business strategy and adeptness in aligning team goals with organizational objectives, demonstrating confidence in leading teams through periods of change
- Track record of project ownership from ideation to implementation, effectively balancing strategic initiatives with day-to-day team management responsibilities
- Collaborative by nature, with strong interpersonal skills, fostering curiosity-driven conversations focused on driving outcomes for both teams and the business
Itd be even cooler if you had:
- Proficient in operational requirements for US & CAD payroll products
- Skilled in building and scaling teams, with insights into necessary technologies for success
- Previous experience in the restaurant or restaurant tech industry
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by Ronald Barron | Mar 14, 2024 | Uncategorized
Job Description
Design Director
United States of America – Remote
Full time
job requisition id
JR0023972
Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.
Position Overview
As the Design Director, you will be responsible for leading and elevating the creative output of our multidisciplinary team, propelling our brand to new heights. We’re seeking a visionary, strategic thinker, and hands-on leader who can inspire and motivate the team, shape design strategy, and maintain quality while aligning with company objectives. You will be instrumental in defining and refining our brand’s visual identity, ensuring coherence across all marketing channels.
Reporting to the Head of Marketing Studio, you’ll guide work across events, web, motion and print while embracing hands-on involvement as needed. You will also serve as a mentor to a diverse team of creatives including designers, writers, and animators, fostering their growth and facilitating collaboration. Your role will be pivotal in driving our business goals as you create compelling content that resonates with our audience and strengthens our brand’s connection with customers.
Key Responsibilities
- Creative Leadership: Provide visionary guidance to the team, setting creative direction, inspiring creatives to push beyond the expected, and giving clear feedback to uplevel the quality and effectiveness of their work
- Brand Development: Shape and maintain the brand’s visual identity, ensuring consistency across all marketing materials and channels, including developing and implementing comprehensive design systems and visual treatments to streamline workflows and maintain brand coherence.
- Creative Strategy: Develop and articulate a compelling creative vision to effectively express the brand through events, enhancing brand identity and captivating target audiences.
- Cross-functional Collaboration: Partner with diverse teams to transform marketing objectives into impactful design strategies while supervising projects conducted by agencies and production partners to ensure alignment with objectives, brand guidelines, and industry standards.
- Quality Control: Ensure high standards of design and storytelling across all creative assets while fostering a culture of excellence that emphasizes craft and attention to detail.
- Trend Awareness: Stay updated on industry trends, emerging technologies, and design innovations. Incorporate innovative approaches into our creative strategy.
Qualifications
- 10+ years of proven experience as a Design Director, Creative Director or similar leadership role, managing diverse teams in a remote environment across time zones.
- Bachelor’s degree in Design, Fine Arts, or related field.
- Strong portfolio demonstrating a high level of personal craft and exceptional design work across various mediums.
- Extensive experience in defining, building, and distinguishing brands through design with focused experience in Brand Identities, Communication Design, and Marketing.
- Experience bringing brands to life through events and experiential marketing
- Deep understanding of design principles, marketing strategies, and brand development.
- Proficiency in design software (Adobe Creative Suite, Figma, etc.).
- Excellent communication and presentation skills, with the ability to craft beautiful and informative creative presentations that win hearts and minds
- Ability to manage multiple projects in a fast-paced environment.
- Ability to develop deep partnerships across the business and contribute to strategic planning efforts.
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by Ronald Barron | Mar 14, 2024 | Uncategorized
Job Description
Title: Product Designer II (Design Systems)
Location: Remote
JobDescription:
Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy’s platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $5 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org.
About the role:
Classy fundraising platform helps millions of supporters safely and securely donate to nonprofits and the inspiring causes they stand for. Were looking for an experienced product designer to build, maintain and iterate within the design system. Youll design foundational patterns, UI components, tools, and processes. The design system team at Classy is part of our promise to create a consistent, accessible, and inclusive platform for anyone, anywhere trying to contribute to a better world. You really care and want to use the power of design for good.
What youll accomplish:
- Create flexible, hardworking components and patterns that push the quality of the product and can be built to scale across several teams and products
- Evolve the Classy design system for mobile and web by approaching problems holistically and thinking in scalable systems
- Plan strategically as a partner with engineering, product, and brand to identify and prioritize design systems opportunities and define the future of design systems at Classy
- Write concise, easy-to-understand documentation to communicate team plans and decisions
- Create unified, cohesive design guidelines for Classys products
- Socialize the design system across our internal organization and create processes that empower other designers to contribute to the design system
- Apply a pragmatic approach to systems design by understanding and incorporating product priorities, and complex technical and business requirements
- Ideate, design, and build components with an accessibility and inclusive first mindset
What you bring:
- 3+ years of experience working in Product Design and 1+ year of experience working on Design Systems
- A strong portfolio of product design and design systems work, including designs that showcase both an ability to think in scalable systems, and a solid understanding of key graphic design principles (hierarchy, layout, color, and typography)
- Experience applying accessibility and inclusive design principles to initiatives
- Experience creating new visual directions, including color theory and typography, and ensuring theyre carried out consistently
- Able to think in scalable systems
- Strong organizational skills with the ability to communicate and present complex ideas clearly in both verbal and written formats
- Unparalleled collaboration skills and extensive experience partnering with engineers to create beautiful products in an agile environment
- Familiarity with programming (HTML, CSS, JavaScript, React)
- Experience working in Figma
APPLY HERE
by Ronald Barron | Mar 14, 2024 | Uncategorized
Job Description
Lead Generative AI Infrastructure Engineer (RemoteEligible)
USRemote
Full time
job requisition id
R183070
Lead Generative AI Infrastructure Engineer (Remote Eligible)
Our mission at Capital One is to create trustworthy, reliable and human-in-the-loop AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. Because of our investments in public cloud infrastructure and machine learning platforms, we are now uniquely positioned to harness the power of AI. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build.
We are looking for an experienced Lead Engineer, Generative AI Infrastructure to help us build the foundations of our AI capabilities. You will work on a wide range of initiatives, whether thats building large-scale distributed training clusters, or deploying LLMs on GPU instances for real-time applications and decisioning systems, or supporting cutting-edge AI research and development, all in our public cloud infrastructure. You will work closely with our cloud and container infrastructure teams as well as our world-class team of AI researchers to design and implement key capabilities. Examples of projects you will work on:
- Deploy a thousand-node training cluster optimizing storage and networking stack, with tightly coupled training pipelines to take advantage of multiple parallelism strategies, in our public cloud.
- Design and build fault-tolerant infrastructure to support long-running large-scale training tasks reliably despite failure of individual nodes, using containers and check-pointing libraries.
- Design and build run-time infrastructure for serving large ML models such as LLMs and FMs in our public cloud.
- Build infrastructure for deploying search indexes and embeddings in vector databases that will work closely with the rest of our capabilities.
Capital One is open to hiring a Remote Employee for this opportunity
Basic Qualifications:
- Bachelor’s degree in Computer Science, Computer Engineering or a technical field
- At least 6 years of experience designing and building data-intensive solutions using distributed computing
- At least 6 years of experience programming with Python, Go, Scala, or Java
- At least 1 year of experience with HPCs, vector embedding, or semantic search technologies
- At least 1 years of experience building, scaling, and optimizing training or inferencing systems for deep neural networks
Preferred Qualifications:
- Master’s or Doctoral degree in Computer science, Computer Engineering, Electrical engineering, Mathematics, or a similar field.
- Background in machine learning with experience in large scale training and deployment of deep neural nets and/or transformer architectures.
- Experience with machine learning frameworks such as TensorFlow or Pytorch, Lightning, Mosaic ML etc.
- Ability to move fast in an environment with ambiguity at times, and with competing priorities and deadlines.
- Experience at tech and product-driven companies/startups preferred.
- Ability to iterate rapidly with researchers and engineers to improve a product experience while building the foundational capabilities.
- Familiarity with deploying large neural network models in demanding production environments.
- Experience with building GPU clusters in the public cloud with tightly-coupled storage and networking.
APPLY HERE
by Ronald Barron | Mar 14, 2024 | Uncategorized
Job Description
Sr. DevOps Engineer –Remote
Remote
Chicago (Green St), IL
Virtual, USA
Full time
job requisition id
0012976
CCC Intelligent Solutions is a leading technology company helpingtoimprove the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.
Ouradvancedcapabilities in AI, IoT, telematics, data,and analytics drive continual innovation across our platform,as we work toadvance the multi-trillion-dollar P&C insurance economys digital transformation.
At CCC, our mission is to keep peoples lives moving forward when it matters most. Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers.
The Role
We are seeking a talented Sr. DevOps Engineer to join an experienced DevOps team that drives automation across a wide range of app types including cloud, desktop, mobile, and web. The mission of this team is to relentlessly improve tooling around CI/CD pipelines, infrastructure as code (IaC), cloud architecture, security, site reliability, test automation, and alerting/monitoring strategies.
Key Responsibilities:
- Innovate on new ways to evolve our cloud infrastructure and support our product teams
- Automate processes to improve operational posture and team agility
- Build for reliability and scale across multiple technologies and platforms
- Advance DevOps best practices
Requirements:
- 2+ years work experience as DevOps engineer or automation engineer
- 5+ years work experience in engineering roles related to SaaS or mobile products
- Advanced competency in cloud PaaS/IaaS environments (Azure)
- Hands on experience developing pipelines with Azure DevOps – specifically working with deploying to Azure Service Fabric and .NET applications
- Experienced with automation tooling / languages / frameworks (including:PowerShell, Git, Docker, YAML, C#, VisualStudio, .NET)
- Understanding of cloud principles (security, monitoring, log analytics, alerting, resource containers, IaC, and continuous delivery)
- Highly capable at solving issues and thinking out of the box
- Strong understanding of design patterns, with emphasis on cloud architecture
- Excellent interpersonal, communication, and organizational skills are absolutely required
- Knowledgeable in logging, monitoring techniques, and tooling
- Bachelor’s degree in Computer Science or equivalent professional work experience
- Strong grasp of CS fundamentals, especially in a variety of programming languages
- Experienced working in a Microsoft based environment (Windows OS, SQL Server, .NET, C#)
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