by Ronald Barron | Mar 21, 2024 | Uncategorized
Job Description
Exchange Operations
at WOO
Anywhere
About the opportunity:
We are looking for anExchange Operations Specialistwho can join us along this mission and vision. Youll become an integral part of the Ops team, which ensures the stability of WOO X, maximizes efficiency for cross-team cooperation, provides customer-centric service for all traders, and controls the risk for daily operations. Interested? Keep on reading!
What youll be working on:
- Assessing and maintaining the required digital assets liquidity across the exchanges.
- Working together with the Marketing and Technology teams to manage and optimize the Listing/Delisting process of Digital assets.
- Implementing policies regarding regulatory requirements (Compliance Procedures) to effectively identify and manage the key risks.
- Developing and operationalising the risk management framework for trading platforms.
- Improving the overall trading experience by regularly auditing exchange system performance.
- Liaising with internal partners to provide customer support, client onboarding and other operation-related matters to serve as the lead point of contact for all key customer account management matters.
- Managing the reporting and MIS with regularly presented analyses including dashboards and other exchange-related metrics to the senior management.
- Running and providing oversight of the exchange/marketplace to ensure market integrity and that the venue is operating in an orderly fashion.
- Working with technology teams to implement new products, new regulatory requirements, and changing policies via formalizing of processes flow, KPI update and training.
- Developing a trusted advisor relationship with key accounts.
Why work with us:
Join us in realising our vision in advancing decentralisation, and leading innovation in CeFi and DeFi. Enjoy work flexibility, a supportive team, and an environment that nurtures your ideas. Plus, expect a performance-based annual bonus for all contributors at WOO
About you:
- 5+ years of experience in exchange operations within the cryptocurrency or fintech industry.
- Proven track record of successfully managing digital assets liquidity on centralized and decentralized platforms.
- In-depth understanding of regulatory requirements in the cryptocurrency space.
- Experience in implementing and maintaining compliance procedures for exchange operations.
- Demonstrated expertise in developing and operationalizing risk management frameworks for trading platforms.
- Ability to identify and manage key risks associated with daily operations.
- Proficient in generating and presenting regular analyses, dashboards, and metrics to senior management.
- Excellent communication skills with the ability to liaise effectively with internal partners.
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by Ronald Barron | Mar 21, 2024 | Uncategorized
Job Description
Global Head of Customer Operations
Location:US-San Francisco-Remote, US
Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development from startups to enterprises use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.
Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.
Job Summary:
The Global Head of Customer Operations is a critical role to achieving Chargebees goals and objectives. As a trusted partner to our SVP of Post Sales, you will provide feedback and leadership around multiple key operational issues, such as systems, processes, reporting, forecasting, and organizational design. You will oversee post sale customer operations across multiple core functions (Professional Services, Customer Success, Renewals, Account Management, and Customer Support). To be successful in this role, youll have a customer-centric attitude and appreciation for working collaboratively in a fast-paced, globally diverse environment. The ideal candidate will be based in the US.
Roles and Responsibilities:
Strategy:
- Partner closely with the SVP of Customer Success on all operational aspects of the post sales organization
- Play a vital role in driving annual strategic planning process through data-driven recommendations
- Define and create monthly, quarterly, and annual reporting for business reviews
- Assist with direction around growing and scaling the Professional Services and Implementation function
- Partner closely with VP – Customer Success to create a customer success coverage model
- Creation of operating playbook for all functions
Systems and Tools:
- Identify, implement and maintain technology that can help improve performance
- Manage (or liaise to manage) tools: Rocketlane, ChurnZero, Freshdesk, Freshsales
Reporting/Analytics:
- Partner closely with the data insights team on the metrics, reporting, and dashboards to enable data-driven decisions and sales performance improvement insights
- Report on KPIs, aggregate insights, offer business flow improvements
Functional Expertise:
- Develop a forecast process for churn, renewals, expansion and implementation
- Facilitate provisioning, feature enablement, bill merges, credit, site login disablement, cancellation and downgrade processes
- Interpret and assess current sales and business practices and provide innovative approaches for improved efficiency and effectiveness
- Partner with the Enablement organization to help with onboarding, maintaining playbooks, upscaling product and market expertise
- Create and communicate an approval matrix for downgrades, cancellations, mid-term changes and credit requests
- Lead projects with key stakeholders and cross functional partners to make decisions on key sales strategy improvements
Must Have:
- MBA or equivalent experience
- 15+ years in direct customer success operations experience, with time spent growing CS organizations.
- In-depth experience and knowledge of best practices, along with proficiency in reporting and dashboards including custom report types, filters, formula fields, dynamic dashboards and dashboard filters
- Attention to detail and accuracy, excellent analytical and financial modeling mindset, with ability to succinctly interpret data and present findings to senior executives
- Collaborative team player, comfortable working with cross-functional stakeholders in both virtual and in-person settings
- Strong strategic, analytical, project management and communication (oral and written) skills Very strong interpersonal skills and ability to build productive working relationships across global cultures
- Ability to think creatively to come up with workable solutions
- Previous experience as a seller or sales manager with international business exposure
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by Ronald Barron | Mar 21, 2024 | Uncategorized
Job Description
Creative Strategist
Remote
United States
Agency
Full time
Description
adQuadrant helps DTC (direct-to-consumer) retail brands dream bigger. We are a trusted advisor that provides holistic, strategic omni-channel digital marketing solutions by partnering our clients to solve the biggest challenges in terms of customer acquisition and growth. Our efforts produce tangible results backed by measurable data. We have the strategic capabilities, quantitative chops, deep creative understanding and world-class talent with the best tools to drive revenue and profits. We are not simply a vendor checking boxes our seasoned team serves as an extension of the companies we work with, leading strategy and execution. Our goal is to be the go-to marketing consultants for solving the biggest challenges.
As a Creative Strategist, you will play a pivotal role in shaping strategic creative ad campaigns for our clients. You will be responsible for conducting in-depth market research, analyzing competitor strategies, evaluating ad performance, audience and persona analysis, crafting compelling ad briefs, and overseeing the project management process for creative strategy development. The ideal candidate will have a keen eye for detail, excellent analytical skills, and a passion for driving results through creativity and strategic thinking.
Requirements
Responsibilities:
- Conduct comprehensive market research to identify trends, consumer preferences, and opportunities for client brands.
- Analyze competitor strategies to identify strengths, weaknesses, and opportunities for differentiation.
- Monitor and evaluate ad performance across all digital channels
- Collaborate with cross-functional teams to develop strategic insights and creative concepts that align with client objectives
- Develop multiple iterations of winning creatives
- Write clear and concise ad briefs that articulate campaign objectives, target audience, messaging, and creative direction.
- Lead the project management process for creative strategy development, ensuring timely delivery of high-quality work within budget constraints.
- Develop full funnel strategies and have an understanding of various advertising methods.
- Stay updated on industry trends, emerging technologies, and best practices in marketing and advertising to inform strategic recommendations.
- Present strategic recommendations and campaign proposals to the Client Partnerships team, providing rationale and insights to support decision-making.
- Foster strong relationships with key stakeholders
- Understanding client business goals and challenges to deliver tailored solutions that drive results.
- Collaborate with internal teams, including producers, editors, copywriters, client partners, and media buyers, to execute integrated ad campaigns that deliver on client objectives.
Proficiency in the following programs/tools:
- InDesign*
- Illustrator*
- Premiere Pro
- Adobe XD
- Sketch
- After Effects
- Figma
- Invision
- Google Suite (Slides, Sheets, Docs)
- Microsoft Suite (PowerPoint, Word, Excel)
- Basic HTML and CSS knowledge
- Appreciation of social media platforms (Facebook, Instagram, Youtube, TikTok, and Pinterest)
- Mac platform pro
Qualifications:
- At least 2 years of experience as a video focused Designer for an agency or brand
- Experience in a performance marketing agency
- Proficient in deck building (Google Slides) and in customer analysis
- Highly proficient in Adobe Creative Suite (Photoshop, Premiere Pro, and After Effects)
- Strong analytical skills with the ability to interpret data and draw actionable insights.
- Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively.
- Proficiency in market research tools, competitor analysis frameworks, and ad performance tracking platforms.
- Demonstrated ability to think creatively and strategically, with a track record of developing successful ad campaigns.
- Exceptional project management skills, with the ability to prioritize tasks, manage deadlines, and coordinate cross-functional teams.
- Strong attention to detail and commitment to delivering high-quality work.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Team player with a positive attitude and a passion for innovation and continuous learning.
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by Ronald Barron | Mar 21, 2024 | Uncategorized
Job Description
2D Animator
Remote
United States
Contract
Description
About Twine
We’re a thriving ecosystem of top-tier freelancers from around the world. Trusted by Fortune 500 companies and Silicon Valley startups, Twine is the go-to platform for mission-critical projects. Twine’s experts get to participate in generating quality datasets at an unprecedented scale. With over half a million registered freelancers and a growing roster of 35,000+ companies, we’ve become the comprehensive solution for freelancing.
Our Mission
At Twine, we recognise that companies require a flexible approach to hiring expert freelancers for their most critical projects. Traditional freelance platforms often fall short when it comes to scalability and diversity. That’s where we shine. Twine operates as a thriving global freelance network, with diverse experts across various fields, including marketing, engineering, and AI. Our core mission is to empower creators, whether they’re businesses or individual freelancers, to thrive in their creative endeavours.
About the Role
We are seeking a 2D Animator for a drone inspection company. This is a requirement for a SVG Logo Animation.
- Study and analyze the provided static SVG files of the company’s logo.
- Conceptualize and develop an engaging animation sequence that brings the logo to life.
- Incorporate creative design elements, motion graphics, and visual effects to make the animation visually appealing and captivating.
- Utilize industry-standard animation software and techniques, such as Adobe After Effects, Cinema 4D, or Blender, to create the logo animation.
- Render the final animation in a high-quality format suitable for various applications and platforms.
Requirements
- Mid-level to advanced proficiency in animation software such as Adobe After Effects, Cinema 4D, or Blender.
- Strong understanding of motion graphics, animation principles, and visual storytelling techniques.
- Excellent design skills and a keen eye for detail, ensuring the animation maintains a cohesive and visually appealing style.
- Ability to interpret and translate static design elements into dynamic animations while preserving the brand’s identity.
- Familiarity with vector graphics and the ability to work with SVG files.
- Strong problem-solving and creative thinking skills to overcome any technical or artistic challenges.
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by Ronald Barron | Mar 21, 2024 | Uncategorized
Job Description
Technical Payments Expert
Remote
Atlanta, Georgia, United States
Client Engagement & Marketing
Full time
Description
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.
WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuveis modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. Were dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
The Technical Payments Expert is a proven problem-solver who seizes opportunities to learn more about the business. This individual delivers world-class support to internal teams, addressing their technical inquiries. The Technical Payments Expert is expanding the role of the technical engineer, capitalizing on opportunities to enhance both personal and team performance. The Expert plays a pivotal role in collaborating with various production teams and resources, including OCC, IPM, DevOps, Networking, DBA, etc., to identify and address the root cause of events. The person in this role will actively participate in the formulation of action plans for subsequent steps.
Requirements
- Collaborate with cross-functional production teams to investigate and resolve incidents promptly.
- Utilize strong analytical skills to identify the root cause of events affecting operational processes.
- Actively contribute to the development and implementation of action plans for incident resolution and prevention.
- Identify and implement opportunities for improvement in documentation, operational processes, and agent knowledge/behavior.
- Work closely with teams such as OCC, IPM, DevOps, Networking, and DBA to ensure seamless operations and optimal system performance.
- Provide expertise in troubleshooting and resolving technical issues related to payment processing.
Qualifications
- 5 years experience in the Payments/FinTech industry.
- Proven Experience in a technical oriented role in an International Company
- Strong analytical and problem-solving skills.
- Proven ability to collaborate effectively with cross-functional teams.
- Experience working with OCC, IPM, DevOps, Networking, and DBA teams.
- Experience working with Sales, Relationship and Account Management teams
- Excellent communication skills and the ability to articulate complex technical issues to non-technical stakeholders.
- Demonstrated commitment to continuous improvement in operational processes.
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