by Ronald Barron | May 30, 2024 | Uncategorized
About the Role
Title: Manager, Technical Integrations (MarTech)
Location: Remote Remote US
JobDescription:
The Manager, Technical Integrations will be responsible for ensuring the successful technical implementation of TrustEngines products for new customers. You will serve as a bridge between the sales, onboarding, customer success, and product engineering teams, working closely with clients to understand their specific needs, and overseeing the seamless deployment of our product solutions. You will work with Product & Engineering helping build the right tech that can improve speed, support, reliability and capacity to connect with data sources to enhance the product experience for our customers. This role requires a combination of project management skills, technical expertise, and exceptional customer communication.
Duties/Responsibilities:
- Lead end-to-end technical project management for customer system integrations and implementations, ensuring timely delivery and adherence to project milestones
- Collaborate with cross-functional teams, including sales, onboarding, product development, and customer support, to facilitate a smooth implementation process
- Conduct detailed onboarding sessions to understand customer technical implementation requirements and tailor the implementation process accordingly
- Troubleshoot technical issues and coordinate with the product development team to resolve any implementation challenges
- Assist in monitoring the integrations support channels to help resolve issues for current clients
- Gather feedback from customers and internal teams to identify areas for improvement in the implementation process
- Operate effectively as a member of the Integrations team, supporting both existing and new integrations for TrustEngines product lines
- Continuously tests new and existing integrations to provide feedback to Product & Engineering teams to determine the right integration capabilities to invest in and turn integration into a superpower
- Onboard new integrations and defines custom mapping and configurations
- Create and maintain relationships with key people in partner platform organizations to align roadmaps and goals
Requirements
Required Skills/Abilities:
- Strong analytical and problem-solving skills
- Integration experience within banking and/or the mortgage industry
- Experience using CRMs and Marketing Automation Platforms
- Proficiency in HTML and CSS, with the ability to customize and style user interface
- Great people skills and desire to form relationships where each party succeeds
- Excellent time management skills with a proven ability to meet deadlines
Education and Experience:
- Experience managing customer technical implementations and project management
- Experience connecting data platforms like CRMs (eg. Salesforce, TotalExpert), LOSes (eg. Encompass), and other platforms like CDPs
- Preference for experience managing APIs (REST, SOAP)
- Experience managing external technical relationships with partners
- Experience representing operational and strategic concepts to executives and across the organization
- Experience creating a prioritization framework with Product/Engineering teams
APPLY HERE
by Ronald Barron | May 29, 2024 | Uncategorized
About the Role
Title: [Wattpad] Web Engineer
Location: Remote – US or Canada
Type: Full-time
Workplace: remote
Category: Wattpad | Engineering
JobDescription:
Wattpad is a global multiplatform entertainment company whose vision is to entertain and connect the world through stories. Since 2006, weve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Every month 85 million people around the world spend over 23 billion minutes on Wattpad to share and discover stories they cant find anywhere else. Our brand banner includes: Wattpad, Wattpad WEBTOON Studios, Wattpad Books and Wattpad Brand Partnerships. Were proudly based in Toronto, but our reach is global. Come build the future of entertainment and storytelling, and write your next chapter with us!
We are seeking an experienced Engineer to join our team and play a vital role in the development and maintenance of our web applications. The ideal candidate should have a strong understanding of front-end technologies and a passion for building innovative and user-friendly web applications.
What youll be doing:
- Collaborate with designers, product managers, and other engineers to bring web features from concept to production
- Develop and maintain high-quality, scalable, and responsive front-end code
- Implement and optimize front-end performance, including load times, responsiveness, and accessibility
- Work independently and as part of a team in a fast-paced, agile development environment
- Stay up-to-date with the latest web development trends and technologies
- Work across functional teams to ensure seamless integration of front-end and back-end systems
What we’re looking for:
- Minimum of 3 years of experience as a Web Engineer
- Strong proficiency in front-end software development tools and technologies, including HTML, CSS, JavaScript,
- Experience Writing Web applications in Javascript, creating and improving features for a web application, utilizing React for client-side rendering, and Node.js for server-side rendering
- Experience working in and navigating complex technical challenges
- Ability to work independently and as part of a cross-functional team
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Passion for building innovative and user-friendly web applications
Nice to have:
- Writing Web components and helpers in external libraries utilizing Remix and Typescript.
- Experience migrating legacy code bases to modern tech stacks
- Working on an web application that serves millions of users daily, where performance and scalability are major concerns
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by Ronald Barron | May 29, 2024 | Uncategorized
About the Role
Group Product Manager, Customer Journey
locations
US CA Remote
US Remote
time type
Full time
job requisition id
JR108401
Ready to be a Titan?
We are seeking a highly skilled Group Product Manager to oversee the entire customer journey from sales to onboarding to success. As the key leader in this domain, you will be responsible for developing and executing product strategies that enhance the end-to-end customer experience, drive adoption and utilization of features, and maximize lifetime value.
The successful candidate for this role will have a track record of delivering intuitive workflows, exceptional user experiences, strong leadership skills, and the ability to collaborate effectively with cross-functional teams. If you are passionate about delivering innovative products that have a significant impact on the lives of our customers, and you have a proven track record of success in leading and developing product teams, we encourage you to apply for this exciting opportunity.
What you’ll do:
- Strategic Planning: Develop and execute a comprehensive product strategy for the ServiceTitan customer journey, starting from sales, onboarding, to success
- Customer Insights: Gather and analyze customer feedback, usage data, and market research to identify opportunities for product enhancements and optimizations.
- Cross-Functional Collaboration: Partner with the GMs for our Residential and Commercial businesses, sales leadership, implementation and professional services, and our customer success organization to ensure alignment and seamless execution of product initiatives.
- Analytics: Define and track key metrics to measure adoption and utilization trends and patterns across ServiceTitan, regularly reporting on progress and identifying areas for improvement.
- Influence: Partner across product organization to enforce TitanAdvisor as part of the Product Development Life Cycle, ensuring that all new features gets captured as part of the customer journey
- Product Development: Lead the ideation, prioritization, and roadmap planning for features and enhancements that drive high quality and efficient onboarding experience and reduce churn
- User Experience: Champion a user-centric approach to product design and development, ensuring a seamless and intuitive customer journey across all touchpoints.
- Stakeholder Management: Communicate product updates, priorities, and roadmaps to internal stakeholders and executive leadership, fostering alignment and buy-in.
- Team Leadership: Mentor and coach a team of product managers, fostering a culture of innovation, collaboration, and continuous improvement.
What you’ll need:
- 8+ years of product management experience in the SaaS industry, with a focus on customer-facing products.
- Proven track record of successfully launching and scaling products throughout the customer lifecycle.
- Strong analytical skills and ability to leverage data to drive decision-making and prioritize initiatives.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across cross-functional teams.
- Strategic mindset with the ability to think creatively and drive innovation in a fast-paced environment.
- Experience managing and developing high-performing teams.
- Bachelor’s degree in Business, Computer Science, Engineering, or related field; MBA or advanced degree preferred.
APPLY HERE
by Ronald Barron | May 29, 2024 | Uncategorized
About the Role
Network Security Engineer, L4/ L5
- Remote, United States
- Data Platform
Network Security Engineer L4/L5
At Netflix, we are on the cutting edge of entertainment, producing captivating movies and shows with breathtaking virtual effects and animation. Our expansive network infrastructure spans corporate offices, studios, edge locations, on-premises data centers, and cloud environments worldwide. We are seeking a skilled Network Security Engineer to join our dynamic team of experts dedicated to managing and operating this diverse and complex network landscape.
The Opportunity
As a Network Security Engineer, you will be integral in designing, supporting, and maintaining the services that connect our global community of Netflixers and partners and more. This role offers a unique opportunity to develop a center of excellence around network security, touching all corners of our infrastructure. You will work closely with numerous technical teams and engage in deep collaboration with our InfoSec teams to enhance our network defense capabilities.
Responsibilities
- Design, implement, and maintain secure network infrastructure across various environments (corporate, studios, edge, on-prem, and cloud).
- Work closely with Reliability Engineers and Information Security teams to ensure robust security practices and solutions are in place.
- Drive continuous improvement in network security through regular review and revision of existing strategies.
- Engage in proactive risk management and incident response planning.
- Foster a culture of security awareness and integrate security best practices throughout the network life cycle.
- Contribute to the creation and dissemination of knowledge within the company regarding network security.
Qualifications
- Passion for network and infrastructure security with a strong connection to the industry.
- Solid understanding of reliability engineering principles and a commitment to continuous improvement.
- Curiosity and thoroughness in problem-solving leaving no stone unturned.
- Motivation to achieve excellence and innovate within your discipline.
- Experience leveraging automation and advocating for infrastructure as code to streamline processes.
- Strong analytical skills with a data-driven and service availability mindset.
- Ability to navigate ambiguity, bring clarity to complex situations, and collaborate effectively with various stakeholders.
Desired Skills
- Proficient in managing security in diverse environments such as at the edge, on-prem, and in cloud technologies.
- Strong background in network and security protocols.
- Knowledge of scripting and automation tools (e.g., Python, Ansible).
- Excellent communication and collaboration skills.
APPLY HERE
by Ronald Barron | May 29, 2024 | Uncategorized
About the Role
Customer Experience Lead (he/she/they)
Remote Job
Description
About Trafilea
Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.
Customer Experience @ TrafileaAt Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you’ll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.
We are looking for aCustomer Experience Lead, to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights ( Voice of the Customers ).The Customer Experience Lead will monitor and analyze critical KPIs, including:
- Subscription Churn, Net Collection and Return Rate: Loyalty – SHM Club, Club + and Autoship
- Cancellation Rate ( US and INT )
- Refund and Return Rate ( US and INT )
- Product Rating and Fit As Expected ( FAE ) Performance: Assesses customer satisfaction with our products.
- Net Promoter Score (NPS): Gauges overall customer loyalty and satisfaction.
- Operation Support Productivity: Lead will also handle back-office team that execute all the changes, cancelation, refund, replacement requests, etc.
Requirements
Experience/ Qualifications
- Expertise in Data Analysis
- Experience in handling NPS, Detractors, Refund and Return rate
- Process Management
- Leading people would be an advantage
- Customer-Centric Mindset
- Attention to Detail
- Project Management
- Strategic Thinking:
- Customer Journey Mapping
- Leadership and Influencing
- Decision Making
APPLY HERE
