About the Role
Group Product Manager, Customer Journey
locations
US CA Remote
US Remote
time type
Full time
job requisition id
JR108401
Ready to be a Titan?
We are seeking a highly skilled Group Product Manager to oversee the entire customer journey from sales to onboarding to success. As the key leader in this domain, you will be responsible for developing and executing product strategies that enhance the end-to-end customer experience, drive adoption and utilization of features, and maximize lifetime value.
The successful candidate for this role will have a track record of delivering intuitive workflows, exceptional user experiences, strong leadership skills, and the ability to collaborate effectively with cross-functional teams. If you are passionate about delivering innovative products that have a significant impact on the lives of our customers, and you have a proven track record of success in leading and developing product teams, we encourage you to apply for this exciting opportunity.
What you’ll do:
- Strategic Planning: Develop and execute a comprehensive product strategy for the ServiceTitan customer journey, starting from sales, onboarding, to success
- Customer Insights: Gather and analyze customer feedback, usage data, and market research to identify opportunities for product enhancements and optimizations.
- Cross-Functional Collaboration: Partner with the GMs for our Residential and Commercial businesses, sales leadership, implementation and professional services, and our customer success organization to ensure alignment and seamless execution of product initiatives.
- Analytics: Define and track key metrics to measure adoption and utilization trends and patterns across ServiceTitan, regularly reporting on progress and identifying areas for improvement.
- Influence: Partner across product organization to enforce TitanAdvisor as part of the Product Development Life Cycle, ensuring that all new features gets captured as part of the customer journey
- Product Development: Lead the ideation, prioritization, and roadmap planning for features and enhancements that drive high quality and efficient onboarding experience and reduce churn
- User Experience: Champion a user-centric approach to product design and development, ensuring a seamless and intuitive customer journey across all touchpoints.
- Stakeholder Management: Communicate product updates, priorities, and roadmaps to internal stakeholders and executive leadership, fostering alignment and buy-in.
- Team Leadership: Mentor and coach a team of product managers, fostering a culture of innovation, collaboration, and continuous improvement.
What you’ll need:
- 8+ years of product management experience in the SaaS industry, with a focus on customer-facing products.
- Proven track record of successfully launching and scaling products throughout the customer lifecycle.
- Strong analytical skills and ability to leverage data to drive decision-making and prioritize initiatives.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across cross-functional teams.
- Strategic mindset with the ability to think creatively and drive innovation in a fast-paced environment.
- Experience managing and developing high-performing teams.
- Bachelor’s degree in Business, Computer Science, Engineering, or related field; MBA or advanced degree preferred.