by Ronald Barron | Jun 28, 2024 | Uncategorized
About the Role
Title: Customer Service Representative
Job Description: **Overview**
**About TP**
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of working with TP include:**
+ Paid Training
+ Competitive Wages
+ Full Benefits (Medical, Dental, Vision, 401k and more)
+ Paid Time Off
+ Employee wellness and engagement programs
**Teleperformance and You**
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
**Responsibilities**
**Your Responsibilities**
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
+ Handle and carefully respond to all customer inquiries
+ Provide excellent customer service through active listening
+ Work with confidential customer information and treat it sensitively
+ Aim to resolve issues on the first call by being proactive
+ Appropriately communicate with customers
+ Calmly attempt to resolve and de-escalate any issues
+ Escalate interactions when necessary and appropriate
+ Track all call related information for auditing and reporting purposes
+ Provide feedback on call issues
+ Upsell if required
**Qualifications**
**We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.**
+ Ability to work remotely in a virtual team environment
+ 6 months Customer service experience preferred
+ Over 18 years of age
+ Ability to type 25 wpm
+ High School Graduate or GED
+ Comfort with desktop computer system
+ Proven oral & written communication skills
+ Logical problem-solving skills
+ Ability to navigate Windows operating systems
+ Organization and work prioritization skills
**Work from Home Requirements:**
+ Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds 12.0 Mbps
+ Minimum subscribed upload rate equal or exceeds 3.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Proof of internet speed required
+ Clean and quiet workspace
**Be Part of Our TP Family**
APPLY HERE
by Ronald Barron | Jun 27, 2024 | Uncategorized
About the Role
Senior Software Engineer, Frontend
United States – Remote
TRM is on a mission to build a safer financial system for billions of people. We deliver a blockchain intelligence data platform to financial institutions, crypto companies, and governments to fight cryptocurrency fraud and financial crime. We consider our business — and our profit — as a way to move towards our mission sustainably and at scale.
We are looking for an experienced Senior Frontend Engineer to join a small but fast-growing Frontend Engineering team that is responsible for building highly robust and seamless product features that analyze blockchain transaction activity at a massive scale. As an early member of the team, you will be deeply involved in the technical details and ultimately champion your team to build a safer financial system for billions of people.
The impact you’ll have here:
- Building a large-scale web application that manages billions of transactions using React and Redux
- Working with Backend Engineers, Designers, and Product to build features and ship product
- Finding and addressing performance issues
- Participating in code and design reviews
- Developing a deep understanding of crypto and blockchain to inform product design and direction
- Collaborating with product lead and customers to define a new category of enterprise software
- Staying current on frontend best practices
What we’re looking for:
- Knack for great design and intuitive UX
- Strong Computer Science fundamentals
- Extensive experience modern front end frameworks (e.g., Vue.js, React.js) and CSS-in-JS libraries (e.g., styled-components)
- Experience designing and building data heavy front-end applications
- Experience with virtual currencies, applications, and their use in financial networks and blockchain analysis is a plus
- Deep Canvas and/or WebGL knowledge is a plus
- Adaptable. Goals can change fast. You anticipate and react quickly.
- Autonomous. You own what you work on. You move fast and get things done.
- Excellent communication. You will need communicate complex ideas effectively to both technical and non-technical audiences, and both verbally and in writing
- Collaborative. You must work collaboratively in a cross-functional team and with people at all levels in an organization
APPLY HERE
by Ronald Barron | Jun 27, 2024 | Uncategorized
About the Role
Quality Review Manager
Location: Remote, any state, US
Company: New York Life Insurance Co
Location Designation: Fully Remote
When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.
GBS
Role Responsibilities:
The Quality Manager will lead a Claim Review team responsible for evaluating Claim Manager work and providing insights through industry-leading quality and risk management practices. This leader will work collaboratively with diverse cross-functional teams to identify and mitigate business risks, ensure compliance with regulatory requirements, and drive continuous improvement initiatives. The ideal candidate will possess excellent communication and influence skills, along with a strong background in quality management, risk assessment, and business process optimization within the insurance or financial services industry.
What You’ll Do:
- Champion the vision of Quality throughout the organization, fostering a culture that embraces continuous improvement and innovation.
- Act as a subject matter expert on review methodology and its application to various processes.
- Research, interpret, and respond to inquiries from team members regarding identified quality trends and root cause analysis.
- Lead change and influence colleagues at all levels to minimize risk exposure.
- Build and maintain relationships with compliance, legal, and external audit partners (e.g., SOX, SSAE-16, and Corporate Audit).
- Collaborate with business stakeholders to evaluate review efficiency using quality methodologies based on actionable data, such as KPIs, internal evaluations, and data analysis.
- Ensure effective communication of review results, delivering actionable insights to internal partners for strategic action plans.
- Suggest improvements in the design, implementation, and monitoring of complex review programs.
- Develop and implement review policies and procedures.
- Design and develop a Quality Systems Strategy for Group Operations to ensure consistent delivery and measurable results aligned with customer expectations.
- Manage the productivity and overall performance of the review team.
- Support and develop team members through coaching and guidance, empowering them to demonstrate strong leadership.
- Lead initiatives related to people management (in collaboration with HR), including compensation planning, performance management, staffing, employee relations, recruitment, training, and development.
- Oversee the outcomes of audit calibration sessions.
- Maintain audit databases and systems.
- Lead the Quality Team in achieving internal quality and productivity goals, as well as TRAVEL”>meeting compliance requirements (e.g., SOX, internal audit, privacy).
What You’ll Bring:
- A Bachelor’s degree in a relevant field (Business, Risk Management, Insurance, or a related discipline).
- At least 7 years of experience in quality management, risk management, or related roles, preferably within the insurance or financial services industry.
- Comprehensive knowledge of quality management principles, risk assessment methodologies, and regulatory requirements related to group benefit solutions.
- Strong analytical and problem-solving skills, with the ability to effectively identify and mitigate business risks.
- A proven track record of developing and implementing quality and risk management frameworks, policies, and procedures to drive continuous improvement.
- Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels.
- Strong leadership skills, with the ability to build and motivate high-performing teams.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and deadlines effectively.
- Strong business acumen and critical thinking skills to align quality and risk management initiatives with overall business objectives.
APPLY HERE
by Ronald Barron | Jun 27, 2024 | Uncategorized
About the Role
Title: Principal Information Security Engineer – Remote
Location: Plymouth MN US
Full Time
Enterprise Technology Infrastructure, Platforms & Services (ETIPS) delivers services and operational support to meet business integration objectives. Architecture leadership to provide scalable, secure, and highly available infrastructure solutions to meet care delivery business needs and enable future business growth.
As an enterprise enabling team, we will partner with CIOs and their Lines of Business to build faster, better and cost-effective solutions powered by elastic, resilient and secure infrastructure, services and platforms by:
- Running 75% of our business in the public cloud
- Transforming our customer and advocate experience with a modern Omni Platform
- Delivering Best-In-Class Digital Workplace Experience
- Accelerating NIEs Integration with Excellence
- Building high performing, engaged teams
The Principal Information Security Engineer is a role that understands, and has applied, a comprehensive method for analyzing and remediating security rules or policies across an enterprise while aligning with the organizations core business objectives and goals. The candidate will provide expert level analysis and direction across all application, network, systems, storage, cloud, mobile, and data protection environments. This person will be considered a go-to resource for all technical security items and be able to communicate at all levels of leadership, the importance of the security architecture and requirements chosen. The position will work with a team of experienced Security Architects within the enterprise security organization.
You’ll enjoy the flexibility to work remotely * from anywhere within the contiguous U.S. as you take on some tough challenges.
Primary Responsibilities:
- Analyze, remediate, and approve firewall rules/policies in accordance with enterprise established standards and compliance requirements
- Make critical decisions on enterprise security policies
- Utilize the security monitoring tools to support audits (Ex: AlgoSec)
- Report and review the compliance status and take remediation actions
- Determine the severity and complexity of issues pertaining to the security and protection of systems data, (autonomously or as part of a team) to ensure the protections, conservation and accountability of proprietary, personal, or privileged electronic data
- Collaborate with director, managers, and other technical personnel to ensure mitigation of security risks pertaining to the company
- Define, implement, audit, and maintain firewall security policies
- Promote the development of innovative approaches and solutions to complex problems and issues
Required Qualifications:
- 7+ years of experience with Firewall rule/policy analysis and remediation
- 7+ years of experience with Palo Alto Firewall
- 5+ years of experience with Cloud Security
Preferred Qualifications:
- Bachelor’s degree in cyber security
- Splunk experience
- Security governance and compliance experience
- Supervisory experience
- Proven communication skills for team and customer engagement
APPLY HERE
by Ronald Barron | Jun 27, 2024 | Uncategorized
About the Role
Director, Enterprise and Community Marketing
United States Virtual Req #520
Want to help people learn the newest ways of working and getting things done?
How you’ll make an impact:
As a senior leader you will be focusing on shaping our marketing to the vast network of organizations and partners PMI engages with, including chapters, corporations, governments, academic institutions, and training partners, through world-class brand, growth, and performance marketing. You will work closely with our senior leadership to strengthen our positioning, messaging, and engagement with our invested audiences in these areas, by developing a deep understanding of the needs of our partner ecosystem. This role is responsible for developing and executing comprehensive marketing plans with a focus on enablement/franchise marketing, account-based marketing (ABM), driving stronger in-market engagement, and growing our reseller and channel efforts.
You will be part of the Global Marketing leadership team and report to the Vice President, Marketing.
Essential Duties of the role include but are not limited to:
- Work closely with our Markets, Channel and Enterprise Products teams to ensure a marketing strategy in support of our larger business strategy and offer. Set-up the processes and rituals to ensure everyone is aligned, and marketing has a voice in product and offer development/delivery
- Define and execute a clear enterprise marketing strategy building from the larger brand platform and rooted in the needs of the organizations PMI serves.
- Oversee global campaign planning and activation for marketing efforts focused on building awareness with the enterprise audience including guidance and direction for activating new assets across marketing channels globally and travel=””>TRAVEL”>TRAVEL”>regionally.
- Design and implement ABM campaigns to drive awareness, engagement, and conversion within target accounts.
- Collaborate with sales teams to identify key accounts and develop personalized marketing programs to support sales goals.
- Develop high-impact enablement tools to enhance engagement with organizations in target markets, leveraging various marketing channels and tactics.
- Drive growth of reseller and channel partner programs through targeted marketing initiatives
- Create the enablement tools to support the chapter’s on-brand outreach, recruiting, and engagement efforts
What you will bring to the role:
- BA in communication, public relations, marketing, advertising, or related field.
- Proven experience in B2B marketing, with a focus on enterprise accounts and ABM
- Experience with marketing automation tools and CRM systems (e.g., Salesforce, Dynamics365, Frontify).
- 10+ years of marketing experience and 5+ leading B2B marketing at scale
- 3+ years of managing Brand or Integrated Marketing and Growth Marketing channels, especially lifecycle marketing.
- 10+ years of experience leading and building high-performing marketing teams. Must have stories of improving engagement, developing team, and building culture.
- Strong project management skills and the ability to manage multiple priorities in a fast-paced environment, and proven experience thriving and succeeding in a fast-paced high growth environment
- Demonstrated leadership and team development skills in a virtual-first global workforce.
- Knowledge of brand consistency and chapter support strategies.
- Familiarity with internal communication and employee advocacy initiatives.
- Executive presence with the ability to command respect and gain credibility through the exercise of sound business judgment, clear decision-making, and excellent written and verbal communication skills.
- Ability to clearly understand and empathize with diverse points of view, develop trusting relationships with a wide variety of stakeholders at all levels, and effectively use influencing skills to collaborate and gain alignment.
- Ability to travel 25% of the time- must be able to travel globally
APPLY HERE
