by Ronald Barron | Jun 28, 2024 | Uncategorized
About the Role
Title: Remote — Automotive Customer Service Representative
Job Description: **Overview**
**About TP**
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of working with TP include:**
+ Paid Training
+ Competitive Wages
+ Full Benefits (Medical, Dental, Vision, 401k and more)
+ Paid Time Off
+ Employee wellness and engagement programs
**Teleperformance and You**
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY
**Responsibilities**
**Your Responsibilities**
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
+ Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
+ Calmly attempt to resolve and de-escalate any issues
+ Escalate interactions when necessary and appropriate
+ Respond to requests for assistance and/or possible processing payments
+ Track all call related information for auditing and reporting purposes
+ Provide feedback on call issues
+ Upsell if required
**Qualifications**
**We’re looking for** **fearless people – people who are inspired to deliver only the best in all that we do.**
+ Ability to work remotely in a virtual team environment
+ 6 months Customer service experience preferred
+ Over 18 years of age
+ Ability to type 25 wpm
+ High School Graduate or GED
+ Comfort with desktop computer system
+ Proven oral & written communication skills
+ Logical problem-solving skills
+ Ability to navigate Windows operating systems
+ Organization and work prioritization skills
**Work from Home Requirements:**
+ Internet Connection Requirements:
+ Minimum subscribed download rate equal or exceeds **25.0** Mbps
+ Minimum subscribed upload rate equal or exceeds **10.0** Mbps
+ ISP must have no packet loss and ping under 50ms
+ Proof of internet speed required
+ Clean and quiet workspace
**Be Part of Our TP Family**
APPLY HERE
by Ronald Barron | Jun 28, 2024 | Uncategorized
About the Role
Title: Partner Marketing Manager
Location: Remote
Job Description:
Who we are
In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.
Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie-Recharge doesn’t just help you sell products, we help build buyer routines that last.
Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.
Overview
Today, much of our business is managed through our partner ecosystem, a group of service and technology partners that lead their own successful programs with merchant customers that integrate and partner with Recharge. The Partner Marketing Manager will design and execute demand generation programs and marketing campaigns with and for the Recharge partner ecosystem. They will work broadly across all partner types and Recharge solutions to execute campaigns at scale that drive goals that are aligned to the overall business messaging strategy. The ideal candidate will be an expert on B2B marketing and can work to design campaigns to, for and with partners that drive strong and measurable results. A successful candidate for this role is energetic and works well with internal and external cross-functional stakeholders. They understand the key elements to B2B demand generation including messaging, content development, channel activation and measurement.
What you’ll do
Live by and champion our values: #accountability, #collaboration, #iteration, #details.
Manage and maintain relationships with the marketing point person at strategic ecommerce platforms, design and development agencies, digital marketing agencies, and technology partners.
Work closely cross-departmentally with internal teams to identify, create, and execute marketing engagement opportunities with partners to raise awareness and generate demand for Recharge services. This includes ensuring good placement with the partner (website, admin panels, pitch decks); placement in the partner’s communication channels such as blogs, webinars, and newsletters; event collaboration and collaboration on content creation such as ebooks, case studies, “technology stack” solutions, etc.
Develop and execute collaborative partner marketing campaigns to help drive lead generation and awareness among top ecommerce brands.
Ensure programs are measurable and measured. Work with data and operations teams to communicate requirements and build these into execution plans.
Proactively provide updates to key cross-functional partners.
Provide subject matter expertise on B2B demand generation for internal and partner stakeholders.
Create and execute content for collateral and email campaigns.
Work with Partner Managers to enable partners on the Recharge platform and implement go-to-market strategies. You will do this through helping define how to sell Recharge, competitive differentiators, and value-add positioning of Recharge with Partner solutions.
- 5+ years of experience working in commerce marketing or the partnerships space
- Experience in B2B marketing and associated channels, including marketing automation, campaign management, product and/or content marketing
- Experience working in the SaaS or ecommerce/ Payments industry
- Strong business writing skills that you can demonstrate through examples of long (whitepaper) and short (email, blog, ad, social) content
- Excellent communication and analytical skills and the ability to work both independently and collaboratively
- A self-starter mindset that enables you to work well independently with minimal direction
- Experience testing, iterating, and evolving your approach to achieve better partner engagement, better merchant engagement, and greater ROI on each initiativeAbility to get partners and Recharge colleagues excited to participate in joint initiatives
- Experience collaborating and executing on events from conferences to dinners
- Ability to work effectively in a remote and fast-paced, results-oriented environment
- Ability to travel (50% during initial ramping period, 30% long-term)
APPLY HERE
by Ronald Barron | Jun 28, 2024 | Uncategorized
About the Role
Senior Product Operations Manager
Location
Remote
Type
Full time
Department
Product Engineering
Compensation
- $190K – $245K • Offers Equity
Benefits
- Remote work, flex time, and unlimited PTO
- Health, dental, vision, and life insurance
- 401k
- Parental leave
- Company summit trips, at least once a year
- $1,000/year budget for home office improvements
About us
Onebrief makes military planning seamless and represents a shift in paradigm for future military decisions. It is an all-in-one tool that supports both the creative and process-oriented aspects of military planning. In Onebrief, planners use maps, boards, diagrams, timelines, slides and written products to create their plans—all while sharing a common database. Everything stays in sync, in real time. Our approach has been refined and validated through hundreds of user experiments.
Our product is currently in broad use at 8 of the largest military headquarters in the world. 3 of the 4 biggest operational plans in the US are currently built with Onebrief. Last year, we achieved 100% gross retention and 158% net retention—our revenue grew 4x and reached double-digit millions. We are backed by Y Combinator (S21) and top-tier VCs, including Caffeinated Capital (Affirm, Docker, Notion, and more) and Human Capital (Andruil, Brex, Snowflake, and more), and have raised a total of $44.6M in venture capital. Our elite team combines the best of tech and military talent, including education and experience at Google, Twitter, Adobe, MIT, Harvard, Special Operations, TOPGUN, and more.
What you will achieve
As a Product Operations Manager, your crucial role revolves around enhancing our product development processes and operational efficiency. Your primary responsibilities include:
- Business Data and Market Insights: Vigilantly collecting and curating customer and application data to bring to the product team for analysis and future product development. This involves developing robust mechanisms for data TRAVEL”>gathering, building data visualization dashboards, and interpreting trends to inform strategic decisions.
- Streamlining Customer Insights: Acting as a crucial link between users, customer relations, and the product team. You will ensure seamless communication and feedback loops, such as contacting users and scheduling interviews, maintaining feedback databases, and ensuring that users and customer relations sees that their feedback is being put to good use.
- Process and Practices Management: You will maintain consistency between product teams, focusing on unblocking product managers and designers, effectively being the ‘PM of PMs’. This includes optimizing workflow processes, ensuring project milestones are met, and that product team members have the resources and guidance needed for success.
This position is pivotal, offering substantial impact across the organization. You will collaborate closely with global teams, conducting in-depth operational analysis to identify areas for improvement and implementing strategies that enhance product team productivity and effectiveness.
You will report directly to Rafa, our Head of Product and co-founder.
About You
The ideal candidate is a strategic thinker with expertise in product operations. You are adept at understanding complex technical and business concepts, translating them into efficient operational processes. You excel in communication, able to convey complex ideas effectively to diverse audiences. Organized, proactive, and embodying an entrepreneurial spirit, you drive projects with the sense of ownership akin to a startup founder.
You will need to spend considerable time in classified spaces to gather the right customer data, either living near a military base or traveling frequently to one.
Experience in managing product operations for B2B/SaaS projects, especially in enhancing productivity, creative process support, and implementing efficient data visualization and collaboration techniques, is highly valued.
Qualifications
- You have been involved in the building of software products for several years
- You have led impactful product initiatives, even if Product Manager is not your job title
- You have a comprehensive understanding of the current state of web technologies and best practices
- You understand how to acquire and use customer data, as well as how to analyze and display it for effective product decision-making.
- You work effectively with product managers, designers and engineers, leading with context, setting clear expectations, and seeking pragmatic solutions
- Most importantly, you are a true Onebriefer:
- You are obsessed with creating value for real users
- You are ambitious, scrappy, and a creative problem-solver
- You learn quickly, work iteratively, and naturally seek collaboration
- You approach your work with integrity, intellectual honesty, and a low ego
- You communicate frankly, clearly, and succinctly
- You thrive as a self-starter, embracing autonomy and ambiguity
- You are a U.S. citizen
APPLY HERE
by Ronald Barron | Jun 28, 2024 | Uncategorized
About the Role
Senior Product Manager
Location
Remote
Type
Full time
Department
Product Engineering
Compensation
- $170K – $220K • Offers Equity
Benefits
- Remote work, flex time, and unlimited PTO
- Health, dental, vision, and life insurance
- 401k
- Parental leave
- Company summit trips, at least once a year
- $1,000/year budget for home office improvements
About us
Onebrief makes military planning seamless and represents a shift in paradigm for future military decisions. It is an all-in-one tool that supports both the creative and process-oriented aspects of military planning. In Onebrief, planners use maps, boards, diagrams, timelines, slides and written products to create their plans—all while sharing a common database. Everything stays in sync, in real time. Our approach has been refined and validated through hundreds of user experiments.
Our product is currently in broad use at 8 of the largest military headquarters in the world. 3 of the 4 biggest operational plans in the US are currently built with Onebrief. Last year, we achieved 100% gross retention and 158% net retention—our revenue grew 4x and reached double-digit millions. We are backed by Y Combinator (S21) and top-tier VCs, including Caffeinated Capital (Affirm, Docker, Notion, and more) and Human Capital (Andruil, Brex, Snowflake, and more), and have raised a total of $44.6M in venture capital. Our elite team combines the best of tech and military talent, including education and experience at Google, Twitter, Adobe, MIT, Harvard, Special Operations, TOPGUN, and more.
What you will achieve
As a Product Manager, your primary responsibility will be to shape our product bets and to enable our teams to ship work that matters consistently and at a fast rate. Starting with opportunities identified with our leadership team, you will refine the problem definition, design a high-level solution, unpack risks and assumptions, and establish hard “no-gos”—all to ensure that projects are executed successfully with virtually no risk to schedule.
This is a critical position, with significant impact. You will work closely with planners around the world, conducting thorough research to elicit requirements and translate them into effective solutions.
You will report directly to Rafa, our Head of Product and co-founder.
About You
The ideal candidate is a “product person” who knows how to build software products. Someone who speaks the language of engineers and designers, and doesn’t rely too heavily on them to devise and evaluate solutions. Someone who is intelligent, charismatic, ambitious, and intellectually honest to know how to work with end users and elicit non-obvious requirements. Someone who writes well and can communicate difficult concepts clearly and objectively and knows how to communicate with different audiences. Finally, someone who is organized and naturally drives projects with the sense of ownership of a startup founder.
We are especially interested in candidates who have led product initiatives working on B2B/SaaS projects, involving aspects of creative support, data visualization, or modern collaboration.
Qualifications
- You have been involved in the building of software products for several years
- You have led impactful product initiatives, even if Product Manager is not your job title
- You have a comprehensive understanding of the current state of web technologies and best practices
- You are naturally inclined to apply a design thinking approach to problem solving, and iteratively seek to understand your users, challenge assumptions, redefine problems and create innovative solutions which you can prototype and test
- You work effectively with designers and engineers, leading with context, setting clear expectations, and seeking pragmatic solutions
- Most importantly, you are a true Onebriefer:
- You are obsessed with creating value for real users
- You are ambitious, scrappy, and a creative problem-solver
- You learn quickly, work iteratively, and naturally seek collaboration
- You approach your work with integrity, intellectual honesty, and a low ego
- You communicate frankly, clearly, and succinctly
- You thrive as a self-starter, embracing autonomy and ambiguity
- You are a U.S. citizen
APPLY HERE
by Ronald Barron | Jun 28, 2024 | Uncategorized
About the Role
Title: GPSU Military Fellowship – Operational Technology Security
Location: Remote
Job Description:
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.
This application is for separating service members looking to conduct a fellowship through DoD Skillbridge, Army Career Skills Program, or Hiring Our Heroes. This application is for a fully remote technical fellowship with the Operational Technology practice at GuidePoint Security. The Operational Technology team provides security consulting services that assess and protect critical infrastructure from increasing threats targeting industrial control systems and operational environments that often contain legacy equipment that lack native security features and have strict uptime requirements.
As a fellow at GuidePoint Security, you will work closely with industry-leading subject matter experts to provide first-class cyber security services. Learners will complete in-house training programs, while working on projects to enhance their security knowledge and skills.
Fellows will gain experience through:
- Hands-On Technical Development
- Real-World Security Response
- Collaborative Project Work
- Team and Position Shadowing
- Partner-led Vendor Training and Certifications
Requirements:
- Applicants MUST be separating from active-duty service within the next 18 months,
- Eligible to conduct an internship/fellowship through DoD Skillbridge, Army Career Skills Program, or Hiring Our Heroes, and
- Be currently serving in one of the relevant Military Occupational Specialties listed below:
- Air Force: 1B4X1, 1D7X2, 2A9X3, 3E0X1
- Army: 12P, 12Q, 12R, 15Y
- Marine Corps: 1142, 2651
- Navy: Electronics Technician Nuclear (ETN, Electronics Technician (ET), Electricians Mate Nuclear (EMN), Electricians Mate (EM), Machinist’s Mate Nuclear (MMN), Electricians Mate (MM), Inter-Communications (IC), Fire Control (FC)
- Space Force: 5C0X15, 5C0X1R
- Or equivalent occupational specialty
APPLY HERE
